Review of ResMed Shop


Rated 3 out of 5 stars

My ResMed Airsense 10 has failed while…

My ResMed Airsense 10 has failed while under warranty. Unfortunately the dealer told me that there are no repair centers in Italy and the device should be sent to Germany for repair. Once repaired it will have to be sent back to Italy. I was told that I must expect 2 to 3 months to get the device working again. In addition, there is no provision for a temporary replacement device except for rental with costs of 150 euros. It seems to me that ResMed does not care about the fragility of patients with respiratory diseases; it is a pity because the device is useful (when it works).

27 November 2024
Unprompted review