This company sell items on Amazon
This company sell items on Amazon, the item i bought from them was a £750 hot tub, and being advertised on Amazon, gave me confidence. I ordered the item on a Monday, i received all the usual Amazon confirmations including the delivery would be made by the "Sellers Own Delivery" by Thursday 10pm (4 days later). All seemed great, on Thursday i received a notification from Amazon advising delivery would be made by 8pm, wow even better.
The item never arrived, i spoke to Amazon who at that point advised me it was a 3rd party seller, meaning they just use Amazons selling platform to move their products. All Amazon customer service could do was to "Read the script of screen" which they do for everyone and advise me to wait....
The following Monday (1 week later) i received a communication from the seller, asking "did i still want the item or a refund", WHAT ? surprised, confused ? i was told the item was out for delivery last week ? and yet today 7 days later im being asked if i still want to purchase the hottub iv paid for 7 days ago ??
I informed Amazon, guess what, all the customer services agent could do was to read off the screen their usual blurb starting with "im sorry, i understand how you feel...." i wish they wouldn't use words they don't mean, especially when its being read off screen, because remember these customer service agents are not allowed to do anything other than PROCEDURE and procedure comes from the screen their sat in front of for hours and hours a day taking customers calls.
So having no hot tub and still not receiving my £750 back in my account im in limbo.....
Please be aware of 3rd Party Sellers on Amazon, there usually unreliable amongst other problems. In the 8 years iv had an Amazon PRIME Business Account iv only ever had problems with the 3rd party sellers....
This company operates under a few names, and even looking on Company's House, its baffling who actually owns this company, its actual operational address and directors ?
Status Car care & Buy Status Ltd
14 April 2025
Unprompted review