YES Energy Solutions Reviews 

529
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely helpful, polite, and deeply understanding during phone conversations. Consumers also warmly appreciate the clear guidance provided on practical energy-saving tips, household improvements, and available financial support options. Many reviewers note how professional and comforting the advisors are, making the entire consultation smooth and reassuring. However, some people mentioned occasional issues regarding poor communication and missed scheduled appointments during the process. A few customers also received unsatisfactory help, such as impractical location referrals, or reported that scheduled follow-up calls simply did not happen.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the friendly,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that advisors are exceptionally... See more

Service

Clients share positive opinions on service, frequently highlighting the polite, professional, and helpful... See more

User experience

Customers expressed great satisfaction and delight with their overall user experience, noting that... See more

Customer communications

Reviewers highlight mixed experiences regarding customer communications, as many customers appreciate being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luke rang me at the time I'd been advised. He was friendly and helpful. He took the time to search for any help I might be entitled to and actually listened to my concerns. Unfortunately, as I live in... See more

Rated 5 out of 5 stars

The very friendly, excellent customer service skills of Prav Makh! Speaking clearly and explaining everything to me and accepting my constant interruptions! Made me feel very comfortable explaining a... See more

Rated 5 out of 5 stars

I spoke today with one of your staff named Pravinder Makh, he was the most friendliest, supportive and knowledgable person and made me feel so much at ease. He was so so helpful, gave me lots of advic... See more

Rated 5 out of 5 stars

Had a lovely call this morning lasted 15 minutes. Discussed little changes which can make a big difference, was so useful. They also agreed to send out an energy pack which should be a great help.... See more


Company details

  1. Energy Equipment and Solutions
  2. also in
  3. Gas Installation Service

Written by the company

YES Energy Solutions is a company with a strong social purpose. Everything we do is centred on our goals: Reducing CO2, reducing carbon emissions and alleviating fuel poverty. We're a Community Interest Company, which means we reinvest the money we generate back into our communities. We don’t have shareholders to satisfy which enables us to generate profit to put back into the community and continue our critical work. Our Advice Line is available for homes across England, Scotland and Wales offering free, dedicated advice on saving money on energy bills. We can offer confidential income maximisation and more with our holistic, wrap around support. Our Projects team manage the installations to help reduce your bills and your carbon footprint. The Projects team work with local authorities on the management and delivery of their funded schemes. Our ECO team work with our accredited installer network to help provide funding and more on installations through the Energy Company Obligation and Great British Insulation Scheme funding.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

529 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(529)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yes Energy Solitions Review - Just Do It! 👍🏾

I have just completed a review with Yes Energy Solitions with a gentleman called Pravinder Mach. What a revelation!!
My first debt/poverty/“help I’m in the shit” took place with Citizens Advice Gosport and was really great. However it was a start and did not give response to the total picture of my circumstances thus could only go so far to help me.
Enter Yes Energy Solitions with a database of connections which would make CAB weep for joy! Almost made me weep when he just laid out a comprehensive list of people and agencies that could me in my predicament. Wow!! Thank you so much Prav! You have made this day worth of getting out of bed for, even though it is hugely painful doing so!
With all my illnesses I now feel as if there is/are people out there that can actually help me! Just Wow and thanks very much Prav!!
My mental health has just received an almighty boost!!! 👍🏾👍🏾👍🏾☺️

3 July 2026
Unprompted review
Rated 1 out of 5 stars

I received an email

I received an email, unprompted from yesenergy solutions saying,and I quote;500 pounds off you're energy bills;.......and To my amazement (I'm joking),I got nothing.
Well that's not strictly true.My only help from them was a referral to a citizen advice bureau in Plymouth.I live in Inverness,only about 700 miles away.They want to set up an appointment to see me.Its not even funny.
Toothless and impotent organisation

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Staff have great empathy and are…

Staff have great empathy and are supportive and knowledegable. Unfortunately the only thing that I was eligible for was a £50 energy voucher but has gone towards my debt and also shows willingness to reduce it so that has been a big help in that respect. I was also sent an energy saving kit. Felt like I was getting a present! During the initial conversation with an advisor they asked about my home and asked about drafts so the pack contained draft excluding tape. Very grateful for that. I was also advised about solar panels and that the landlord would be eligible to have them installed for free due to me being on a very low income but this initiative will not be available until Jan 2027 I believe. During this call the advisor made an appt for an in depth assessment and this was useful also. I just want to say thank you.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I feel supported as yes energy…

I feel supported as yes energy solutions were very polite and listened to me, they have given me energy saving tips and advice on where to apply to get more help , and links to various funding agencies. I found this to be a very useful service

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Company

What a fantastic service. Lee was kind, warm, a great listener and empathetic, (with a GSOH). He really took the time to go everything thoroughly and was so supportive. I could not be happier with the experience. Everyone I have had dealings with in this company has been incredibly friendly and helpful. Definetly 100%

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Very useful information

Hayley was great, pointing me to a lot of help and resources that could be helpful to me that i never knew about. Really nice and friendly. Would definitely recommend this service

12 June 2026
Unprompted review

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