Paul, Hayley and Naomi, we're so very patient, supportive and kind , regarding my circumstances..... I'm a very private and proud person , who has worked all my life , until circumstances change... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Luke rang me at the time I'd been advised. He was friendly and helpful. He took the time to search for any help I might be entitled to and actually listened to my concerns. Unfortunately, as I live in... See more
The very friendly, excellent customer service skills of Prav Makh! Speaking clearly and explaining everything to me and accepting my constant interruptions! Made me feel very comfortable explaining a... See more
Had a phone call today with Luke, very pleasant and helpful. Gave me relevant advice, also made a referral regarding my boiler which was followed up five minutes later by a call from Cadent. Very posi... See more
Company details
Written by the company
YES Energy Solutions is a company with a strong social purpose. Everything we do is centred on our goals: Reducing CO2, reducing carbon emissions and alleviating fuel poverty. We're a Community Interest Company, which means we reinvest the money we generate back into our communities. We don’t have shareholders to satisfy which enables us to generate profit to put back into the community and continue our critical work. Our Advice Line is available for homes across England, Scotland and Wales offering free, dedicated advice on saving money on energy bills. We can offer confidential income maximisation and more with our holistic, wrap around support. Our Projects team manage the installations to help reduce your bills and your carbon footprint. The Projects team work with local authorities on the management and delivery of their funded schemes. Our ECO team work with our accredited installer network to help provide funding and more on installations through the Energy Company Obligation and Great British Insulation Scheme funding.
Contact info
Unit 8-9 Victoria Mills, HX4 8AD, Halifax, United Kingdom
- 01422 880100
- enquiries@yesenergysolutions.co.uk
- www.yesenergysolutions.co.uk
4.7
Excellent
498 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice to talk with
Very nice to talk with, friendly staff, not pushy & gave good advice .
27 March 2026
Unprompted review
Complete waste of time
Paul was excellent during the initial call. But the in-depth call which was supposed to provide me with advice re energy efficiency, income maximisation and eligibility for funding advice plus lots more, never happened!! She tried to ring once then sent an email informing me I was on the wrong tariff which was incorrect anyway. So a complete waste of time.
24 March 2026
Unprompted review
Excellent advised given helpful…
Excellent advised given helpful Excellent customer service agent I was well pleased
24 March 2026
Unprompted review
Chola was so amazing
Chola was so amazing , kind , helpful and caring . She was so thorough . A very big thanks
23 March 2026
Unprompted review
Fantastic service
Fantastic service, warm friendly advisor, non judgemental. Went above and beyond
23 March 2026
Unprompted review
The lovely lady i spoke with ( Emily…
The lovely lady i spoke with ( Emily )could not have been more helpful, advice was given so very clearly and as far as helping me out with the many options i have ect was extremely helpful..i was also offered support to an extent where i was shocked with the kindness with regards to cheap bulbs,plugs,radiator foil,heated throw and more,its nit often in this day where generosity of this kind is shown and i hope everyone on the team is aware of how appreciative costomers are ,as i certainly am ..The lady was so patient ,understanding in a way i felt i was able to talk at ease regarding any issues i had,,,Thankyou again for the wonderful work you do
20 March 2026
Unprompted review
Knowledgeable
Friendly, approachable and knowledgeable representative.
Information and suggestions emailed to me promptly, with links for me to take up
20 March 2026
Unprompted review
Absolutely amazing highly recommend…
Absolutely amazing highly recommend staff top tier.
Thank you
Dwayne
19 March 2026
Unprompted review
It was a great telephone call and…
It was a great telephone call and follow-up email which I received. I hugely appreciate your help and advice, Fiona.
19 March 2026
Unprompted review
Prav Makh is a real pro
EXCELLENT CUSTOMER SERVICE AND APPROACH.
POLITE AND VERY INFORMATIVE .
VELY HELPFUL Prav Makh, ADVISER I SPOKE.
HE WENT BEYOND TO HELP
GOOD JOB ALL
THANK YOU
18 March 2026
Unprompted review
Polite and professional
Sasha was very thorough but polite and professional. She was a good listener and treated me as a person and not as just another item on her list. Although the call didn't give me the results I had hoped for, I was satisfied with the reasoning she gave for this, making this call a pleasant rather than a traumatic experience.
17 March 2026
Unprompted review
I found the conversation very helpful…
I found the conversation very helpful and informative and Ryan was very polite and professional
17 March 2026
Unprompted review
I am so amazed and happy with this…
I am so amazed and happy with this service I can not believe how professional and so informative the lady called Fiona was I spoke to this morning. She has given me peace of mind that i can help with my debt of water of about £900. I am so grateful for all of your help and i am looking forward to my next call in 2 weeks to help me get some help with some funding if possible. Thank you so much. I have also just recommended you to my friend and I will continue to recommend you. thank you so much. this is an amazing service.
10 March 2026
Unprompted review
Reply from YES Energy Solutions
Hello,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Reply from YES Energy Solutions
Hello,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Reply from YES Energy Solutions
Hello,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Polite knowledgeable respectful came the day before expecting them 100 per cent recommend
Polite knowledgeable respectful came
4 March 2026
Unprompted review
Reply from YES Energy Solutions
Hello,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
The young man Omar was very helpful and…
The young man Omar was very helpful and Explained everything to me that I could understand. So Thank you
4 March 2026
Unprompted review
Reply from YES Energy Solutions
Hello,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.