YES Energy Solutions Reviews 422

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and understanding, often highlighting their ability to provide clear explanations and valuable advice. Many people found the customer service to be outstanding, noting the personalized approach and the genuine care shown by advisors. The overall service is frequently described as excellent, with consumers appreciating the efficiency and the positive impact on their energy savings and well-being. However, some customers were dissatisfied with the contact process, mentioning issues such as missed appointments without communication or difficulties in receiving the promised in-depth advice. A few other people also felt that the service did not provide meaningful assistance or practical support, especially after providing extensive personal details, and some found the advisor spoke too quickly, making it difficult to follow.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness, patience,... See more

Service

Consumers find service to be positive, with many praising the helpfulness and efficiency of the staff.... See more

User experience

Users describe positive interactions with user experience. Customers consistently found the experience... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. While some customers praise the helpfulness of telephone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul, Hayley and Naomi, we're so very patient, supportive and kind , regarding my circumstances..... I'm a very private and proud person , who has worked all my life , until circumstances change... See more

Company replied

Rated 5 out of 5 stars

Hayley was efficient and easy to talk with. She explained everything clearly and also listened well to me recording anything of relevance. She looked up options where necessary such as changing electr... See more

Rated 5 out of 5 stars

I spoke with Omar and Emilie, and both were very friendly and helpful with loads of advice. They send me a pack as well, which includes loads of gadgets to improve our bills. Also, they have helped us... See more

Rated 5 out of 5 stars

Luke the person I spoke to was amazing he helped me soo much,sent lots of information that I didn’t know and helped me find other agencies that might be able to help me.he was informative,polite and f... See more


Company details

  1. Energy Equipment and Solutions
  2. Gas Installation Service

Written by the company

YES Energy Solutions is a company with a strong social purpose. Everything we do is centred on our goals: Reducing CO2, reducing carbon emissions and alleviating fuel poverty. We're a Community Interest Company, which means we reinvest the money we generate back into our communities. We don’t have shareholders to satisfy which enables us to generate profit to put back into the community and continue our critical work. Our Advice Line is available for homes across England, Scotland and Wales offering free, dedicated advice on saving money on energy bills. We can offer confidential income maximisation and more with our holistic, wrap around support. Our Projects team manage the installations to help reduce your bills and your carbon footprint. The Projects team work with local authorities on the management and delivery of their funded schemes. Our ECO team work with our accredited installer network to help provide funding and more on installations through the Energy Company Obligation and Great British Insulation Scheme funding.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

I was asked to leave a review

I was asked to leave a review. Was supposed to have a call today. Never happened as I had received an email to say they would send advice instead. Then I get another email from the person I was supposed to have the call with asking me to leave a review. A review on what. They never contacted me .

28 April 2026
Unprompted review
Rated 5 out of 5 stars

YES Energy Solutions

The support I received from YES advisors has been thorough & sensitively addressed.
The advisor outlined the way forward and let me know about ongoing further support. Thank you.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Priority given to customers needs

Would like to show our gratitude to Kelly for all her hard work while all the alterations to our house.
Kelly was onsite every morning before any contractors arrived and was there for any issue we had and insisted on a high standard of workmanship off all the contractors.
Please thank Kelly for all her hard work.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Complete waste of time

Paul was excellent during the initial call. But the in-depth call which was supposed to provide me with advice re energy efficiency, income maximisation and eligibility for funding advice plus lots more, never happened!! She tried to ring once then sent an email informing me I was on the wrong tariff which was incorrect anyway. So a complete waste of time.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Hayley for the support and…

Thank you to Hayley for the support and voucher, much appreciated at a time when my money is so messed up with reaching state pension age and paying more income tax than expected. Also pass on my thanks to anybody else involved in this process - Thank you. BS.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

The lovely lady i spoke with ( Emily…

The lovely lady i spoke with ( Emily )could not have been more helpful, advice was given so very clearly and as far as helping me out with the many options i have ect was extremely helpful..i was also offered support to an extent where i was shocked with the kindness with regards to cheap bulbs,plugs,radiator foil,heated throw and more,its nit often in this day where generosity of this kind is shown and i hope everyone on the team is aware of how appreciative costomers are ,as i certainly am ..The lady was so patient ,understanding in a way i felt i was able to talk at ease regarding any issues i had,,,Thankyou again for the wonderful work you do

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable

Friendly, approachable and knowledgeable representative.
Information and suggestions emailed to me promptly, with links for me to take up

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Prav Makh is a real pro

EXCELLENT CUSTOMER SERVICE AND APPROACH.
POLITE AND VERY INFORMATIVE .
VELY HELPFUL Prav Makh, ADVISER I SPOKE.
HE WENT BEYOND TO HELP
GOOD JOB ALL
THANK YOU

18 March 2026
Unprompted review

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