Paul, Hayley and Naomi, we're so very patient, supportive and kind , regarding my circumstances..... I'm a very private and proud person , who has worked all my life , until circumstances change... See more
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YES Energy Solutions is a company with a strong social purpose. Everything we do is centred on our goals: Reducing CO2, reducing carbon emissions and alleviating fuel poverty. We're a Community Interest Company, which means we reinvest the money we generate back into our communities. We don’t have shareholders to satisfy which enables us to generate profit to put back into the community and continue our critical work. Our Advice Line is available for homes across England, Scotland and Wales offering free, dedicated advice on saving money on energy bills. We can offer confidential income maximisation and more with our holistic, wrap around support. Our Projects team manage the installations to help reduce your bills and your carbon footprint. The Projects team work with local authorities on the management and delivery of their funded schemes. Our ECO team work with our accredited installer network to help provide funding and more on installations through the Energy Company Obligation and Great British Insulation Scheme funding.
Unit 8-9 Victoria Mills, HX4 8AD, Halifax, United Kingdom
Replied to 70% of negative reviews
Typically replies within 1 week
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I was asked to leave a review. Was supposed to have a call today. Never happened as I had received an email to say they would send advice instead. Then I get another email from the person I was supposed to have the call with asking me to leave a review. A review on what. They never contacted me .
It was really helpfull i have good experience .
The lady was so helpful today very understanding and very informative
Extremely friendly and helpful service
They were very polite and helpful,answering all my concerns and support me .
The support I received from YES advisors has been thorough & sensitively addressed.
The advisor outlined the way forward and let me know about ongoing further support. Thank you.
Would like to show our gratitude to Kelly for all her hard work while all the alterations to our house.
Kelly was onsite every morning before any contractors arrived and was there for any issue we had and insisted on a high standard of workmanship off all the contractors.
Please thank Kelly for all her hard work.
Very nice to talk with, friendly staff, not pushy & gave good advice .
Paul was excellent during the initial call. But the in-depth call which was supposed to provide me with advice re energy efficiency, income maximisation and eligibility for funding advice plus lots more, never happened!! She tried to ring once then sent an email informing me I was on the wrong tariff which was incorrect anyway. So a complete waste of time.
Excellent advised given helpful Excellent customer service agent I was well pleased
Chola was so amazing , kind , helpful and caring . She was so thorough . A very big thanks
Thank you to Hayley for the support and voucher, much appreciated at a time when my money is so messed up with reaching state pension age and paying more income tax than expected. Also pass on my thanks to anybody else involved in this process - Thank you. BS.
Fantastic service, warm friendly advisor, non judgemental. Went above and beyond
The lovely lady i spoke with ( Emily )could not have been more helpful, advice was given so very clearly and as far as helping me out with the many options i have ect was extremely helpful..i was also offered support to an extent where i was shocked with the kindness with regards to cheap bulbs,plugs,radiator foil,heated throw and more,its nit often in this day where generosity of this kind is shown and i hope everyone on the team is aware of how appreciative costomers are ,as i certainly am ..The lady was so patient ,understanding in a way i felt i was able to talk at ease regarding any issues i had,,,Thankyou again for the wonderful work you do
Friendly, approachable and knowledgeable representative.
Information and suggestions emailed to me promptly, with links for me to take up
Absolutely amazing highly recommend staff top tier.
Thank you
Dwayne
It was a great telephone call and follow-up email which I received. I hugely appreciate your help and advice, Fiona.
EXCELLENT CUSTOMER SERVICE AND APPROACH.
POLITE AND VERY INFORMATIVE .
VELY HELPFUL Prav Makh, ADVISER I SPOKE.
HE WENT BEYOND TO HELP
GOOD JOB ALL
THANK YOU
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