Luke rang me at the time I'd been advised. He was friendly and helpful. He took the time to search for any help I might be entitled to and actually listened to my concerns. Unfortunately, as I live in... See more
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YES Energy Solutions is a company with a strong social purpose. Everything we do is centred on our goals: Reducing CO2, reducing carbon emissions and alleviating fuel poverty. We're a Community Interest Company, which means we reinvest the money we generate back into our communities. We don’t have shareholders to satisfy which enables us to generate profit to put back into the community and continue our critical work. Our Advice Line is available for homes across England, Scotland and Wales offering free, dedicated advice on saving money on energy bills. We can offer confidential income maximisation and more with our holistic, wrap around support. Our Projects team manage the installations to help reduce your bills and your carbon footprint. The Projects team work with local authorities on the management and delivery of their funded schemes. Our ECO team work with our accredited installer network to help provide funding and more on installations through the Energy Company Obligation and Great British Insulation Scheme funding.
Contact info
Unit 8-9 Victoria Mills, HX4 8AD, Halifax, United Kingdom
- 01422 880100
- enquiries@yesenergysolutions.co.uk
- www.yesenergysolutions.co.uk
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Replied to 61% of negative reviews
Typically replies within 1 month
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I spoke to Bash who very informative…
I spoke to Bash who very informative and gave me lots of information needed to save energy he was very helpful and courtius and made everything understandable .
Friendly and helpful.
It was very clear and helpful.
Great service
Bash was calm and knowledgeable which put mind at rest. Even though I've not yet accessed the services advised about I now know Im not as lost with it as before
Self explanatory clear questions found…
Self explanatory clear questions found the experience satisfactory.
The lady i spoke with was lovely
The lady i spoke with was lovely, she listened and understood and gave great advice alongside emails with support networks. She made my grandfather feel relaxed which I am thankful for with him being 82 with a heart condition.
I had a call didn't think nothing of it…
I had a call didn't think nothing of it as I get spam calls all the time was reluctant to give details however through the post they sent me a leaflet in how to save money and heat and be aware of things really helpful I got a key to bleed my radiators and silver magnet I think this to put behind my radiator some condensation bits also so big thanks
I would highly recommend this company seems they are the true ones that are trying to help in all this chaos and crisis days give them a call give them a email get in touch ok bye from Emma
Positive talking
Spoke with Emily who was very charming and very knowledgeable.
Spoke clearly and positively.
Talked about various things I could benefit from.
So thank you Emily
The call handler was very professional…
The call handler was very professional and easy to understand.
Excellent staff member
I spoke today with one of your staff named Pravinder Makh, he was the most friendliest, supportive and knowledgable person and made me feel so much at ease. He was so so helpful, gave me lots of advice and pointed me in the direction of all the help I was entitled to. I struggle dealing with telephone calls at the moment but Pravinder made everything seem so much better. Thankyou so much!
Fiona the friendly consultant and…
Fiona the friendly consultant and advisor was very helpful and gave me links to some very valuable sources of help for my needs and I shall follow up on her recommendations in good time as I need to reach out!
Thank you 🙏
Kind regards
Vijay
I had a call regarding my energy usage…
I had a call regarding my energy usage and ways to keep my home energy sufficient. I spoke with a very pleasant gentleman called Justin. He has helped me with a wealth of information and I feel very happy and satisfied with there service. Thank you.
Extremely helpful advice
Fiona was so helpful during our phone conversation. She was so patient and explained everything really well. She has since sent me an email with all of the information we discussed and provided some helpful links.
Fiona is professional, efficient and sympathetic to my current situation.
Thank you!
Being totally honest I was dreading the…
Being totally honest I was dreading the call cuz at the moment I'm going through a bereavement and I am not coping with it well. ive started basically becoming a recluse not wanting to go out or socialize its actually becoming more of a fear and since my partners death ive been so depressed and cant seem to function and my finances have took a real knock. ive tried getting help but just kept getn the doir slammed in my face. Someone will tell me one minute i can get help from this or that organisation but its just dissapointment after disappointment. Get ur hopes up only to be knocked bk again. I was expecting the same from BHBH but to my surprise and relief the lady who contacted me Fiona was amazing, she explained everything so as i actually understood she took her t she didnt just rush through a script like most of the telephone advisors one speaks to nowadays.she told me my options and basically told me take my time and think about how i want to move forward from here. Fiona is a credit to the organisation. She is very knowledgeable about a lot of things including what support is out there for vulnerable people like myself and most of all she listened. I kept stopping myself thinking I'm rambling on here and I bet she has loads to do and when I apologised for going on and on she said 'you can talk to me anytime that's what you need to get everything out, don't bottle it all up. I can honestly say today has been the first day that ive felt like there may be a light st the rnd of the tunnel. I'll admit ive felt do low at times that ive just wanted to be with Si and ive thought abt it but Fiona has empathy and compassion and is such a caring individual after the telephone apt we had it felt like I'd know her for ages I get so anxious in those sorts of situations normally but I was put completely at ease and now feel like I may be able to start finally trying to sort my life out. Thankyou so much 👍
Really nice and understanding
Really nice and understanding. Helped talk me through everything and understood My anxiety. TY
The experience was great and helpful
The experience was great. The advisor was very kind, respectful and helpful during our conversation over the phone.
I'm so glad that finally I have given the assistance and resources needed to accommodate the flat properly and safely for my 11 years old son and myself.
Very informative conversation
Very informative conversation, information and advice.
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