YES Energy Solutions Reviews 

528
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely helpful, polite, and deeply understanding during phone conversations. Consumers also warmly appreciate the clear guidance provided on practical energy-saving tips, household improvements, and available financial support options. Many reviewers note how professional and comforting the advisors are, making the entire consultation smooth and reassuring. However, some people mentioned occasional issues regarding poor communication and missed scheduled appointments during the process. A few customers also received unsatisfactory help, such as impractical location referrals, or reported that scheduled follow-up calls simply did not happen.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the friendly,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that advisors are exceptionally... See more

Service

Clients share positive opinions on service, frequently highlighting the polite, professional, and helpful... See more

User experience

Customers expressed great satisfaction and delight with their overall user experience, noting that... See more

Customer communications

Reviewers highlight mixed experiences regarding customer communications, as many customers appreciate being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luke rang me at the time I'd been advised. He was friendly and helpful. He took the time to search for any help I might be entitled to and actually listened to my concerns. Unfortunately, as I live in... See more

Rated 5 out of 5 stars

The very friendly, excellent customer service skills of Prav Makh! Speaking clearly and explaining everything to me and accepting my constant interruptions! Made me feel very comfortable explaining a... See more

Rated 5 out of 5 stars

I spoke today with one of your staff named Pravinder Makh, he was the most friendliest, supportive and knowledgable person and made me feel so much at ease. He was so so helpful, gave me lots of advic... See more

Rated 5 out of 5 stars

Had a lovely call this morning lasted 15 minutes. Discussed little changes which can make a big difference, was so useful. They also agreed to send out an energy pack which should be a great help.... See more


Company details

  1. Energy Equipment and Solutions
  2. also in
  3. Gas Installation Service

Written by the company

YES Energy Solutions is a company with a strong social purpose. Everything we do is centred on our goals: Reducing CO2, reducing carbon emissions and alleviating fuel poverty. We're a Community Interest Company, which means we reinvest the money we generate back into our communities. We don’t have shareholders to satisfy which enables us to generate profit to put back into the community and continue our critical work. Our Advice Line is available for homes across England, Scotland and Wales offering free, dedicated advice on saving money on energy bills. We can offer confidential income maximisation and more with our holistic, wrap around support. Our Projects team manage the installations to help reduce your bills and your carbon footprint. The Projects team work with local authorities on the management and delivery of their funded schemes. Our ECO team work with our accredited installer network to help provide funding and more on installations through the Energy Company Obligation and Great British Insulation Scheme funding.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

528 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(528)

205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Bash was calm and knowledgeable which put mind at rest. Even though I've not yet accessed the services advised about I now know Im not as lost with it as before

1 September 2026
Unprompted review
Rated 5 out of 5 stars

The lady i spoke with was lovely

The lady i spoke with was lovely, she listened and understood and gave great advice alongside emails with support networks. She made my grandfather feel relaxed which I am thankful for with him being 82 with a heart condition.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a call didn't think nothing of it…

I had a call didn't think nothing of it as I get spam calls all the time was reluctant to give details however through the post they sent me a leaflet in how to save money and heat and be aware of things really helpful I got a key to bleed my radiators and silver magnet I think this to put behind my radiator some condensation bits also so big thanks
I would highly recommend this company seems they are the true ones that are trying to help in all this chaos and crisis days give them a call give them a email get in touch ok bye from Emma

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Positive talking

Spoke with Emily who was very charming and very knowledgeable.
Spoke clearly and positively.
Talked about various things I could benefit from.
So thank you Emily

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent staff member

I spoke today with one of your staff named Pravinder Makh, he was the most friendliest, supportive and knowledgable person and made me feel so much at ease. He was so so helpful, gave me lots of advice and pointed me in the direction of all the help I was entitled to. I struggle dealing with telephone calls at the moment but Pravinder made everything seem so much better. Thankyou so much!

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Fiona the friendly consultant and…

Fiona the friendly consultant and advisor was very helpful and gave me links to some very valuable sources of help for my needs and I shall follow up on her recommendations in good time as I need to reach out!
Thank you 🙏
Kind regards
Vijay

25 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a call regarding my energy usage…

I had a call regarding my energy usage and ways to keep my home energy sufficient. I spoke with a very pleasant gentleman called Justin. He has helped me with a wealth of information and I feel very happy and satisfied with there service. Thank you.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful advice

Fiona was so helpful during our phone conversation. She was so patient and explained everything really well. She has since sent me an email with all of the information we discussed and provided some helpful links.
Fiona is professional, efficient and sympathetic to my current situation.
Thank you!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Being totally honest I was dreading the…

Being totally honest I was dreading the call cuz at the moment I'm going through a bereavement and I am not coping with it well. ive started basically becoming a recluse not wanting to go out or socialize its actually becoming more of a fear and since my partners death ive been so depressed and cant seem to function and my finances have took a real knock. ive tried getting help but just kept getn the doir slammed in my face. Someone will tell me one minute i can get help from this or that organisation but its just dissapointment after disappointment. Get ur hopes up only to be knocked bk again. I was expecting the same from BHBH but to my surprise and relief the lady who contacted me Fiona was amazing, she explained everything so as i actually understood she took her t she didnt just rush through a script like most of the telephone advisors one speaks to nowadays.she told me my options and basically told me take my time and think about how i want to move forward from here. Fiona is a credit to the organisation. She is very knowledgeable about a lot of things including what support is out there for vulnerable people like myself and most of all she listened. I kept stopping myself thinking I'm rambling on here and I bet she has loads to do and when I apologised for going on and on she said 'you can talk to me anytime that's what you need to get everything out, don't bottle it all up. I can honestly say today has been the first day that ive felt like there may be a light st the rnd of the tunnel. I'll admit ive felt do low at times that ive just wanted to be with Si and ive thought abt it but Fiona has empathy and compassion and is such a caring individual after the telephone apt we had it felt like I'd know her for ages I get so anxious in those sorts of situations normally but I was put completely at ease and now feel like I may be able to start finally trying to sort my life out. Thankyou so much 👍

19 August 2026
Unprompted review
Rated 5 out of 5 stars

The experience was great and helpful

The experience was great. The advisor was very kind, respectful and helpful during our conversation over the phone.
I'm so glad that finally I have given the assistance and resources needed to accommodate the flat properly and safely for my 11 years old son and myself.

18 August 2026
Unprompted review

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