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YES Energy Solutions Reviews 

529
•
TrustScore 4.5 out of 5

4.7

Energy Equipment and Solutions
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Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely helpful, polite, and deeply understanding during phone conversations. Consumers also warmly appreciate the clear guidance provided on practical energy-saving tips, household improvements, and available financial support options. Many reviewers note how professional and comforting the advisors are, making the entire consultation smooth and reassuring. However, some people mentioned occasional issues regarding poor communication and missed scheduled appointments during the process. A few customers also received unsatisfactory help, such as impractical location referrals, or reported that scheduled follow-up calls simply did not happen.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the friendly,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that advisors are exceptionally... See more

Service

Clients share positive opinions on service, frequently highlighting the polite, professional, and helpful... See more

User experience

Customers expressed great satisfaction and delight with their overall user experience, noting that... See more

Customer communications

Reviewers highlight mixed experiences regarding customer communications, as many customers appreciate being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luke rang me at the time I'd been advised. He was friendly and helpful. He took the time to search for any help I might be entitled to and actually listened to my concerns. Unfortunately, as I live in... See more

Rated 5 out of 5 stars

The very friendly, excellent customer service skills of Prav Makh! Speaking clearly and explaining everything to me and accepting my constant interruptions! Made me feel very comfortable explaining a... See more

Rated 5 out of 5 stars

I spoke today with one of your staff named Pravinder Makh, he was the most friendliest, supportive and knowledgable person and made me feel so much at ease. He was so so helpful, gave me lots of advic... See more

Rated 5 out of 5 stars

Had a lovely call this morning lasted 15 minutes. Discussed little changes which can make a big difference, was so useful. They also agreed to send out an energy pack which should be a great help.... See more

Company details

  1. Energy Equipment and Solutions
  2. also in
  3. Gas Installation Service

Written by the company

YES Energy Solutions is a company with a strong social purpose. Everything we do is centred on our goals: Reducing CO2, reducing carbon emissions and alleviating fuel poverty. We're a Community Interest Company, which means we reinvest the money we generate back into our communities. We don’t have shareholders to satisfy which enables us to generate profit to put back into the community and continue our critical work. Our Advice Line is available for homes across England, Scotland and Wales offering free, dedicated advice on saving money on energy bills. We can offer confidential income maximisation and more with our holistic, wrap around support. Our Projects team manage the installations to help reduce your bills and your carbon footprint. The Projects team work with local authorities on the management and delivery of their funded schemes. Our ECO team work with our accredited installer network to help provide funding and more on installations through the Energy Company Obligation and Great British Insulation Scheme funding.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

529 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(529)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

PRICELESS ADVICE FROM YES ENERGY SOLUTIONS

YES ENERGY SOLUTIONS'S REPRESENTATIVE, PRAV MAKH, GAVE ME A WORLD OF USEFUL ADVICE ON HOW TO SAVE ENERGY, SENT ME AN ENERGY SAVING PACK AND TRIED THEIR UTMOST TO ASSIST ME. I AM MOST GRATEFUL.
(I AM IN THE UK, MY PHONE IS AN IRISH PHONE, HENCE THE COUNTRY ERROR)

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Prav was excellent

Prav was excellent! He informed me about all that is available to assist me and even applied for what he could only behalf. He’s really understanding and empathetic, naturally easy to talk to and I left the call feeling lighter, calmer and reassured. He really was just great and it was a pleasure speaking with him.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing experience

Extremely disappointing experience. My elderly mum (almost 90) spent months going through the Warm Homes Local Grant process, including assessments and waiting for updates, only to be told at the end that the only solution available depended on Solar PV. We knew all along her property is not suitable for Solar PV! Had this been explained from the outset, we could have avoided months of wasted time, stress and uncertainty. Communication was poor, questions were not properly answered, and there was no acknowledgement of the inconvenience caused. Services they offer are not fit for purpose and website totally misleading about the range of options on offer. A very frustrating experience.

29 July 2026
Unprompted review
Rated 1 out of 5 stars

Untrained staff and poor customer skills

Was approached by their staff, awful patronising attitude, had to challenge and he backed off. Came across as untrained. Raised with company, no response.

15 July 2026
Unprompted review
YES Energy Solutions logo

Reply from YES Energy Solutions

Hello,

We're sorry to read about your experience and to hear your concerns regarding the service you received from our staff.

We strive to provide a professional, respectful and supportive service at all times, so we are disappointed to learn that you felt this standard was not met. We also note your comment that you raised your concerns with us and feel that you did not receive a response.

We would welcome the opportunity to investigate this matter further. We would normally engage directly with customers who have had a poor experience so that we can better understand what happened, review any interactions, and address any concerns appropriately.

Please provide some additional information, including your name and any reference details, so that we can contact you directly. Alternatively, you can speak with our Advice Team on our freephone number 08081 642 444.

Thank you for your feedback, and we hope to have the opportunity to discuss your concerns further.

Rated 1 out of 5 stars

They don’t reply

They don’t reply

10 July 2026
Unprompted review
YES Energy Solutions logo

Reply from YES Energy Solutions

Hello,

We're sorry to see that you felt the need to leave a 1-star review and that you believe we have not responded to you.

Providing timely communication is important to us, and we'd like the opportunity to investigate your concerns and understand what may have happened. We would normally engage directly with customers who have had a poor experience so that we can review the matter fully and work towards a resolution wherever possible.

Please provide some additional information, such as your name and any reference details, so that we can contact you directly. Alternatively, you can call our Advice Team free of charge on 08081 642 444, and a member of the team will be happy to assist.

We look forward to hearing from you.

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