poltronesofà Reviews 

534,392
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 17,292 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and helpful, appreciating their patient, no-pressure approach during sales. Many people highlight the excellent delivery service, with teams described as efficient, polite, and careful, often providing timely updates and removing packaging. The overall service experience is frequently commended as stress-free and pleasant, from store visits to product arrival. However, some customers noted product quality issues, such as receiving damaged items or incorrect parts. A few others found customer service unhelpful or unresponsive, especially concerning faulty products or delivery problems like missed appointments or incorrect addresses.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness, professionalism, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers reporting that their orders... See more

Product

Customers had ambiguous experiences with product quality, with many praising the excellent quality of sofas... See more

Service

Users describe positive interactions with service, highlighting friendly, professional, and helpful staff who... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautifully laid out shop. Nice relaxed atmosphere. Excellent quality sofas. The sales assistants were both friendly & knowledgeable. They knew exactly when to step in to offer help or answer question... See more

Rated 5 out of 5 stars

A warm friendly welcome "Ciao Poltrona" how can I help you. We were then shown a variety of sofas to suit our needs, no rushing, no pressure, altogether a stress free experience. Everything was expl... See more

Rated 5 out of 5 stars

The lady who served us, we think her name was Alice , was absolutely amazing. She made the process as straightforward and simple as possible for us. She allowed us time to decide by ourselves without... See more

Rated 5 out of 5 stars

Excellent experience from Poltrone Sofas. My sofa was delivered exactly when I was told it would be and I love it it’s gorgeous. I ordered the Calboli leather sofas (two seater and three seater). Lov... See more


Company details

  1. Furniture Store

About poltronesofà

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

534K reviews

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4.5

All reviews

(534,392)

16,854 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautifully laid out shop

Beautifully laid out shop. Nice relaxed atmosphere. Excellent quality sofas. The sales assistants were both friendly & knowledgeable. They knew exactly when to step in to offer help or answer questions. They also knew when to give us space to discuss things between ourselves. I am sorry that we wasted any time looking around other shops. We will definitely be purchasing all our future sofas here.

4 August 2026
Rated 4 out of 5 stars

Great service from all concerned the…

Great service from all concerned the only thing that didn’t get them 5 stars was one of the sofa units was not joined correctly in the centre one of the joints had been missed

4 August 2026
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Reply from poltronesofà

Good Afternoon Gary,

Thank you for your review.

We’re pleased to hear you had a positive experience with us.

I am sorry to see that one of the sofa units was not joined correctly as one joint had been missed which has caused us to not achieve the 5-star experience on this occasion.

If this is a fault on the sofa you can report this with our aftercare team, by using our online contact form on the link below.
This will enable us to obtain all of the relevant information that we need to review your concerns, and advise on the next steps.

The link that you need is https://enquiries.scs.co.uk/

Kindest,

Lauren - Poltronesofà at ScS
Social Media Team

Rated 5 out of 5 stars

Sévices men came within time limit

Sévices men came within time limit. Installed settees and chair no problem. Asked us to check everything. Very speedy .
Product good. Not as squidgy as I remember in the showroom which was one, well THE main selling point but hopefully with use it will become softer.

4 August 2026
Rated 5 out of 5 stars

QUALITY SERVICE

Professional service from the store when we chose the furniture and good communications up to the point of delivery. The team kept us informed of the actual delivery time and assembled the chair on site ready for use. Polite professional service all the way. Many thanks.

4 August 2026
Rated 5 out of 5 stars

We have always shopped with Scs.

We have always shopped with Scs., and have great service as always.
This time it was above and beyond, in your cardiff (Leckwith) branch., a memeber of staff by the name of Julie was so helpful throughout our choosing process.. bare in mind we had been a few time with a sofa in mind.

After looking at this certain one, another caught our eye and worked, not only that the features that came with this settee worked for us and our two kids. (Again Julie stood and gave her opinions , showed what it could do., ie moving parts and making it work in our living room, and was really helpful and great with our kids too).

We will always choose Scs over other named brands as we find their customer service and quality of furniture is above the rest.

4 August 2026
Rated 1 out of 5 stars

Not trust worthy once they have your money they dont careOnly recieved part of order…

Only recieved part of order communication was just lies and you just believe what people ate telling you . Then when you get annoyed they make out your wrong no customer relations very matter of read your terms and conditions . Dreadful

17 April 2026
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Reply from poltronesofà

Good Afternoon Stewart,

Thank you for taking your time to share your feedback. We’re sorry to hear that your experience has left you feeling disappointed and frustrated.

We understand how important clear communication and reliable updates are, especially when you are waiting for your order to be completed. We’re sorry that you feel the information provided did not meet your expectations and that you did not feel supported when raising your concerns.

Kind Regards,

Lauren - Poltronesofà at ScS
Social Media Team

Rated 4 out of 5 stars

Friendly and helpful

Friendly and helpful. David gave excellent service and was patient in answering queries and showing us samples in daylight. The reason for the 4* review is due to the delivery time.

28 July 2026
poltronesofà logo

Reply from poltronesofà

Good Morning Brenda,

Thank you for your review.

We’re pleased to hear you had a positive experience with us.

I have attempted to contact you today to discuss your experience.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Kindest,

Lauren - Poltronesofà at ScS
Social Media Team

Rated 4 out of 5 stars

Delivery staff were very efficient and…

Delivery staff were very efficient and the service was excellent.

6 August 2026
poltronesofà logo

Reply from poltronesofà

Good Morning Jim,

Thank you for your review.

We’re pleased to hear you had a positive experience with us.

I am sorry that I missed you when I contacted today.

It was to see if there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Kindest,

Lauren - Poltronesofà at ScS
Social Media Team

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