Beautifully laid out shop. Nice relaxed atmosphere. Excellent quality sofas. The sales assistants were both friendly & knowledgeable. They knew exactly when to step in to offer help or answer question... See more
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About poltronesofà
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
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Contact info
45-49-Villiers Street, SR1 1HA, Sunderland, United Kingdom
- 0800 731 0048
- www.scs.co.uk
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Love the new furniture
Love the new furniture! Delivery guys were great too, kept me informed and arrived when planned. Delighted so far… Thankyou!!
Excellent professional friendly service…
Excellent professional friendly service Laura ar Warrington was very helpful
Very friendly helpful staff (Debbie)at…
Very friendly helpful staff (Debbie)at the hull branch not pushy at all but very informative.helped us choose our perfect furniture BIG THANKS TO DEBBIE
Beautifully laid out shop
Beautifully laid out shop. Nice relaxed atmosphere. Excellent quality sofas. The sales assistants were both friendly & knowledgeable. They knew exactly when to step in to offer help or answer questions. They also knew when to give us space to discuss things between ourselves. I am sorry that we wasted any time looking around other shops. We will definitely be purchasing all our future sofas here.
The young lady representing your…
The young lady representing your company was well mannered and very helpful throughout, time was not an issue
May use AI-assist with repliesRead more
Great service from all concerned the…
Great service from all concerned the only thing that didn’t get them 5 stars was one of the sofa units was not joined correctly in the centre one of the joints had been missed

Reply from poltronesofà
Very nice and helpful and talked to us…
Very nice and helpful and talked to us about it all in language that we understand
Helped us to the process of buying a safa
Sévices men came within time limit
Sévices men came within time limit. Installed settees and chair no problem. Asked us to check everything. Very speedy .
Product good. Not as squidgy as I remember in the showroom which was one, well THE main selling point but hopefully with use it will become softer.
QUALITY SERVICE
Professional service from the store when we chose the furniture and good communications up to the point of delivery. The team kept us informed of the actual delivery time and assembled the chair on site ready for use. Polite professional service all the way. Many thanks.
everything about them was professional…
everything about them was professional they were very helpful
We were looked after by Norman who was…
We were looked after by Norman who was extremely helpful in showing us options to suit.
We have always shopped with Scs.
We have always shopped with Scs., and have great service as always.
This time it was above and beyond, in your cardiff (Leckwith) branch., a memeber of staff by the name of Julie was so helpful throughout our choosing process.. bare in mind we had been a few time with a sofa in mind.
After looking at this certain one, another caught our eye and worked, not only that the features that came with this settee worked for us and our two kids. (Again Julie stood and gave her opinions , showed what it could do., ie moving parts and making it work in our living room, and was really helpful and great with our kids too).
We will always choose Scs over other named brands as we find their customer service and quality of furniture is above the rest.
The whole experience from start to…
The whole experience from start to finish was excellent very happy with the new sofa
Not trust worthy once they have your money they dont careOnly recieved part of order…
Only recieved part of order communication was just lies and you just believe what people ate telling you . Then when you get annoyed they make out your wrong no customer relations very matter of read your terms and conditions . Dreadful

Reply from poltronesofà
Christine was very thorough and…
Christine was very thorough and explained the order process clearly and made the whole experience a breeze including the lead time for delivery, would definitely use poltronsofa again
Friendly and helpful
Friendly and helpful. David gave excellent service and was patient in answering queries and showing us samples in daylight. The reason for the 4* review is due to the delivery time.

Reply from poltronesofà
Delivery staff were very efficient and…
Delivery staff were very efficient and the service was excellent.

Reply from poltronesofà
Very hesofa purchase lpful
Very helpful, listened and nothing was a problem, didn't feel rushed, everything explained in detail, just great service thanks
Very happy with the service
Very happy with the service
sofa was ready for delivery a
month early. Sofa delivered exact time as stated. Very professional and curtious delivery guys.
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