Doors & More Reviews 

2,341
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 321 reviews, reviewers had a great experience with this company. Customers frequently praise the sturdy and reliable quality of the wooden doors, noting that the online purchase process is exceptionally smooth, straightforward, and very easy to complete. Consumers often mention that shipments usually arrive on time, accompanied by friendly delivery drivers who provide polite service and place items carefully inside the house. However, some customers also noted frustrating delivery delays, extended waiting periods, and a noticeable lack of communication regarding shipping schedules. A few people additionally experienced inconvenient issues with damaged items, incorrect product designs, or missing components upon arrival.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with the delivery service. While some reviewers praised... See more

Product

Clients share positive opinions on product, highlighting excellent quality and attractive designs that match... See more

Quality

Users describe satisfaction with product quality, noting that the doors are sturdy, well made, and available... See more

Order

Customers had ambiguous experiences with order processes, highlighting a split between smooth transactions... See more

Service

People report positive experiences with service, highlighting great efficiency, polite drivers, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought 6 oak veneer internal doors. Good products for the price. I wasn't expecting much for the free door furniture kits but pleasantly surprised at how good the quality of the handles and hinges... See more

Rated 4 out of 5 stars

Online order - simple, easy & fast Price & delivery charge - acceptable Delivery date notice - Have to wait until receipt of an email some days later and so a bit not easy to schedule a planning i... See more

Rated 4 out of 5 stars

Good website. Very good quality doors from a wide choice. I purchased 6 doors in total, pre-finished (already painted with varnish). Some had frosted glass, and some did not. However, the door handle... See more

Rated 4 out of 5 stars

Delivered in time promised but had to call three times due to site times quoted with order being ignored. Apart from that excellent service and good product at competitive price.


Company details

  1. Door Supplier
  2. Door Shop
  3. Door Warehouse
  4. Window Supplier

Written by the company

Doors & More stock a huge range of internal and external doors including bifolding, French and folding doors. Free delivery on orders over £750. Shop today.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(2,341)

275 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Door was fine, sales service was terrible.

The door I selected from website was out of stock, why have it available on website? Was told by email. Then followed more than a week of back and forward emails, mostly taking more than 24hrs for replies, where I was told I’d have to pay an extra 10% (roughly) so they could get the door from another supplier. I couldn’t find the door online anywhere else so I had to go with paying the extra. Then, once this was agreed I had to wait days more for them to take my payment and order the door. I called many times, but was told I could only work with the one person in charge of my order, but they were never at their desk. Eventually, the door came but caused major delays to my project. Sales person didn’t seem to care. Will never ever buy from them again.

1 December 2025
Doors & More logo

Reply from Doors & More

Hi Ross, We are sorry to hear of the issues you have experienced with your order. We run a live stock feed directly from our suppliers onto the website so the information provided should be the most accurate information possible. As soon as we were made aware from the suppliers that this door was no longer available we contacted you straight away to get this resolved. We can only apologise for the inconvenience this has caused you and for the delays coming back to you.

Rated 5 out of 5 stars

Bathroom door

Promptly delivered. Good quality door - very solid. Glazing nice - I went for obscured glazing as it is for my new bathroom. Very happy.

8 December 2025
Rated 1 out of 5 stars

False advertisement

Ordered a door as the one advertised was same colour variation as the other doors in my house when it arrived it was a pale brown colour which was totally different to what I have. Asked for this to replaced but they have refused and given the standard excuse that oaks come in different shades, etc but if that's the case then advertise that but they have only advertised the door shade I needed. I have asked for the door to be returned and I will order from another company. Really disappointed as they didn't even offer a solution to try and resolve the issue.

18 December 2025
Unprompted review
Doors & More logo

Reply from Doors & More

Hi Tommy, The images on the website are computer generated images to give you an idea of what the door will look like. You ordered an unfinished Oak veneered internal door so you will get natural variation between doors, this would be the same regardless of where you ordered from unfortunately. As the doors are unfinished they do need finishing once on site so you can varnish the doors to a darker colour if this is required.

Rated 1 out of 5 stars

Ordered a half glazed door

Ordered a half glazed door, been out for delivery for 10 days, no updates what so ever, called through twice, finally got through after waiting for over an hour, to find out the door was damaged and returned back to factory, yet still wasn’t updated with anything.
Awful customer service, not the most helpful.

17 December 2025
Unprompted review
Doors & More logo

Reply from Doors & More

Hi Jay, We are sorry to hear about the issues you have experienced with our couriers. Unfortunately the couriers did not notify us of an issue with your order, so we were not aware of this until you called. Had they notified us we would have raised a replacement straight away. I can see that you have since requested a full refund, which I can see has been actioned for you. We apologise again for the inconvenience this has caused you.

Rated 1 out of 5 stars

No response after payment

Very disappointed with my experience so far. They dont answer phone or respond to emails. I am currently £1800 down with an angry customer of my own now. I have spent hours on call waiting for an answer with no luck.

30 November 2025
Unprompted review
Doors & More logo

Reply from Doors & More

We are sorry to hear you were unable to get through on the phone lines, we are currently experiencing a high volume of calls and emails so response times are longer than we would like.

I can see that you have now spoken to an aftersales team member who has processed a refund for you.

Please accept our apologies for any inconvenience caused.

Rated 1 out of 5 stars

wrong size door was delivered

wrong size door was delivered. Although i have called many times to get this rectified i am constantly having to chase for the wrong door to be collected and the correct door that was ordered to be delivered.

29 November 2025
Doors & More logo

Reply from Doors & More

Hi Martin, We are sorry to hear that you have received the wrong sized door, this looks to be a picking error from the warehouse. I can see that you emailed after we closed on Thursday, so this was picked up on Friday and replacements despatched on Friday. If the couriers have not already been in contact they should be shortly to confirm the delivery date. Apologies again for the inconvenience this has caused you.

Rated 2 out of 5 stars

I rang customers to get a delivery…

I rang customers to get a delivery update and was advised my items were in fact out of stock (despite being advertised as in stock at point of order) and would not be delivered until after Christmas
Days later they arrived on the 8th December, whilst I am pleased they arrived sooner than advised how can comms be so inaccurate, this meant I stood the carpenter down and now won’t get my doors fitted until after Christmas which is bitterly disappointing.
To compound matters when I enquired about the separate handles and back latch there was. I record on your system despite having paid for the items via a payment link, your representative then arranged despatch but had I not rung what would have happened? I was advised on th 9th they would arrive no later than today, am eagerly awaiting delivery but not honestly holding out much hope based on my experience so far

28 November 2025
Doors & More logo

Reply from Doors & More

Hi William, We are really sorry to hear about the issues you've experienced on your order. I can see that the information provided in regards to the stock came directly from the suppliers, who are still showing the item as out of stock on their live stock portal. We can only sincerely apologise about this misinformation, it is never our intention to mislead our customers. The incorrect stock portal information has been raised with our suppliers so they can rectify this to ensure this doesn't happen again.

Please accept our apologies for the inconvenience this has caused you.

Rated 5 out of 5 stars

Fantastic doors

Fantastic doors , delivery was on time and I was kept in the loop regarding delivery time , all the bad reviews didn’t make any sense .. really happy

27 November 2025
Rated 1 out of 5 stars

Not helpful

Order a door when it arrived it was wrong size. I got straight on to company , they say its my fault . I have been told i have to return it at my own expense . Not interested in exchanging it and helping out in anyway . I would not and i wont be ordering again from them as i need another 4 doors but will go elsewhere .

20 November 2025
Doors & More logo

Reply from Doors & More

Hi, the door that was delivered was the door on your order confirmation. We understand that errors made by the consumer are unfortunate but our returns terms that are signed up for on ordering are clear, our couriers do not offer a collection service.

Rated 1 out of 5 stars

Jesse was awful

Jesse was awful, I told him I had a problem with the 8 fire doors I purchased - no assistance whatsoever, rude, hung up the phone on me

Cost my business money, awful quality doors!

11 December 2025
Unprompted review
Doors & More logo

Reply from Doors & More

We are sorry to hear that you are unhappy with the doors, I can see that you have arranged for the 5 doors to be returned to us, once these are accepted back we will process a refund for the doors returned.

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