Climadoor Reviews 929

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, particularly the doors, noting their excellent craftsmanship and value. Many people highlight the exceptional service received, from easy ordering processes to helpful staff and efficient communication regarding deliveries. The delivery service is frequently commended for its punctuality, careful handling of products, and polite drivers. However, some customers experienced issues with their orders, including incorrect or damaged items upon delivery. A few people also mentioned dissatisfaction with the delivery process itself, citing unexpected delays, lack of prior notice, or difficulties in rescheduling deliveries.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting timely arrivals,... See more

Product

Customers generally express satisfaction with the product quality, often describing doors as well-made, good... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality of the doors, noting... See more

Order

People report ambiguous experiences with order. Many customers found the ordering process easy and... See more

Service

Users describe positive interactions with service. Many reviewers praise the excellent communication, prompt... See more

Based on these reviews

Rated 4 out of 5 stars

Initially the customer team were really supportive in helping us choose the right doors for the space. It was unfortunate that the delivery was delayed due to a supply issue outside of their control.... See more

Rated 5 out of 5 stars

Easy five star rating for me. Charlie in sales was extremely helpful. Delivery was planned on 10th November and communication was perfect, text and email giving me a 2 hours slot. Driver k... See more

Rated 5 out of 5 stars

Ordered 13 doors (with handles) - Easy to order, Easy to get to speak to someone helpful to get delivery updates. Good products, no issues with quality Good communication prior to delivery. Delive... See more

Rated 5 out of 5 stars

Black Heritage Roomfold Grande Internal Bifold Doors, Web site easy to navigate didn’t need to contact any of the team at climadoor so can’t comment on the actual team. ordered on the 10th January... See more

Rated 1 out of 5 stars

The worst customer service and delivery ever ! They keep lying us , one delivery arrives all doors broken , returned item and second delivery never arrived plus they charged £58.50 delivery charge... See more

Company replied

Rated 5 out of 5 stars

We bought 2 Aston frosted glass white internal doors.At first we were dubious about buying doors online but having read the reviews for ClimaDoor we decided to go ahead. So glad we did. The doors were... See more

Rated 5 out of 5 stars

Exactly what we required, delivered when stated and the quality is excellent. Was fitted by a local carpenter who had no issues with the installation. Has made a great difference dividing the two ro... See more

Rated 5 out of 5 stars

Excellent service from this door company, delivered exactly as promised. Well packaged in clear plastic so you can see if any damage, all three look perfect, yet to be fitted so will post another rev... See more

Rated 5 out of 5 stars

Great prices, great service, great products. Even when I informed their customer service that they had sent a couple of wrong handle sets they immediately sent replacements, no quibble, very helpful.... See more

Rated 5 out of 5 stars

Great doors with free handle/fitting pack included. Great delivery service too. They carried them into the property and gave us time inspection them through the transparent plastic covers. Excellent v... See more

Rated 5 out of 5 stars

An amazing experience . Ordering was straight forward and the doors were very good value . I ordered 12 doors so was a little anxious about the delivery as wasn’t sure how heavy they would be . Anyway... See more

Rated 5 out of 5 stars

ordering was straight forward and the delivery tracking was spot on. The driver ,Johnathon was polite and friendly and assisted me with the doors which was much appreciated .Just beginning to check th... See more

Rated 5 out of 5 stars

I ordered 15 doors of different sizes. I was kept informed by email, all the way through the dispatch/delivery phase. In fact the delivery had a live, accurate tracker, that told me to the minute... See more

Rated 5 out of 5 stars

I ordered my doors online. The information available was very useful, descriptions etc. The range of sizes available met my requirements. The ordering process was simple. Delivery was 8 days from orde... See more

Rated 5 out of 5 stars

Very pleased with the door and plinths. The delivery driver Mark was efficient and very pleasant. I was kept notified at every stage up to the point of delivery. Customer service is above average.

Rated 5 out of 5 stars

Easy ordering. Rapid delivery. Kept informed at all times by email & text. Everything happened as advised. Product looks superb but not fitted yet. First class service gets thumbs up from me

Rated 1 out of 5 stars

The doors arrived and are good quality. However the delivery service requires some improvement- there is no option with delivery dates. It’s coming that day- end of. After sales are non existent.... See more

Company replied

Rated 5 out of 5 stars

Made a couple of calls to their office for some general advice, and the response was always helpful. Desided to make my purchase due to the generous flexibility for alteration. Order processed, advi... See more

Rated 5 out of 5 stars

Mexican Oak internal doors of good quality. Kept in touch throughout. Answered emails quickly as I had to a few queries. Just excellent and delivery lads very professional and so helpful. Thank yo... See more

Rated 3 out of 5 stars

doors are lovely, service good and bad, very poor that no installation instructions come with handles mortice locks etc, wasted a mortice lock never knew i could press a button to turn catch around. o... See more

Rated 5 out of 5 stars

Delivered on time and put where I wanted them. High quality doors but my qualified joined found the instructions confusing, however using his expertise he sorted them and they look really good

Rated 5 out of 5 stars

Delivery timing was a concern but the sales team factored in late afternoon unavailability to receive the doors and it arrived well ahead of time. Driver was helpful, polite and carried everything... See more

Rated 5 out of 5 stars

Really responsive about later than expected delivery and even refunded the delivery charge as it would hold up a project. Thanks. The doors are great quality, would highly recommend.

Rated 1 out of 5 stars

Be very careful when ordering from this company. They tried to deliver my doors nine days after my order, without any prior notice. I hadn’t set any delivery restrictions, yet I received a call at 6... See more

Company replied

Rated 5 out of 5 stars

Delivery exactly on time,my wife and I have just finished installing our bi-fold doors, very pleased,great value for money

Rated 5 out of 5 stars

The Lincoln frosted glass door looks beautiful: heavy and nice light beige oak colour. The glass is not transparent at all which makes it perfect as a bathroom door

Rated 5 out of 5 stars

Very happy overall with Climadoor. Delivery went well, with much care over the product. The doors themselves seem to be of very high quality and finish. Will definitely use this company again.

Rated 5 out of 5 stars

Needed very specific doors as our frames were unusually sized requiring doors that were trimmable at least 30mm on each side. I emailed in to Climadoor and they got back to me promptly reassuring m... See more

Rated 5 out of 5 stars

Great door actually better than I expected for the price ! Delivered on time and with great service. This is one of 16 we need but ordered one to check and seems great so will be ordering more soon -... See more

Rated 5 out of 5 stars

Second order for Oak Doors. Doors are very good quality, very pleased with them. Delivery:- Having had some issues with other suppliers of home renovation products, Climadoor logistics was... See more

Rated 5 out of 5 stars

Apart from not having enough prior warning of delivery, 11.40, delivery 12 on the day. The door was perfect and has made a positive difference. A good quality sturdy product.

Rated 5 out of 5 stars

I have just purchased 6 oak panelled veneer doors from Climadoor which have been delivered today. Not only was their price razor sharp, they also threw in a complete set of door furniture with each do... See more

Rated 5 out of 5 stars

From ordering the door until delivery everything went very smoothly. I was able to track my delivery as to what time it was being delivered. Brilliant and careful delivery staff

Rated 5 out of 5 stars

Very easy to order the doors, told me when they were going to arrive ,tracked them all the way to the front door and the guy left them exactly where they needed to be. Haven’t looked at them yet but t... See more

Rated 5 out of 5 stars

delivered on time doors where well made with plenty of room for trimming if needed good prices delivery helpful and polite.

Rated 5 out of 5 stars

Just received my delivery of 7 doors, all in perfect condition. Climadoor kept me in touch with the delivery with constant reminders to within 10 minutes of them being delivered, a very good service f... See more

Rated 1 out of 5 stars

Climadoor cancelled my delivery twice on the day it was meant to arrive, without any notice at all. I’m now two weeks past the original delivery date and still have no doors. The sales team were fr... See more

Company replied

Rated 5 out of 5 stars

Very impressed with their service and care. It shows they have pride in the quality in their product. The doors were of good quality. The price competitive, and the communication faultless.

Rated 4 out of 5 stars

Doors are great but the delivery company they use(Rhenus) are shocking! They managed to “misplace” 1 door out of 10 and took a month to deliver it after several excuses! abysmal company.

Rated 5 out of 5 stars

Excellent website clear and informative, ordering was straightforward and the prices competitive, delivery was prompt. Delivered by a very cheerful and courteous driver was carried all 10 doors into m... See more

Rated 1 out of 5 stars

ordered 2 doors , both arrived damaged by a 3rd party courier , and recorded them on cctv literally throwing around other parcels marked fragile , then pulling my two oak doors from being wedg... See more

Company replied

Rated 5 out of 5 stars

I can't do better than quote the carpenter who fitted my doors. He described the "excellent quality" and "exceptional value for money".

Rated 5 out of 5 stars

I have never bought a door online before but we now live in rural Scotland. The Climadoor site stood out as an oasis of easy to understand information regarding the options that you need to choose be... See more

Rated 5 out of 5 stars

I purchased the Climadoor Roomfold Grande door set and I had no problem at all with the product and service from the Climadoor staff. Quality of the product was very good, the only issue I found wa... See more

Rated 1 out of 5 stars

Ordered the doors with some stating back in stock 23/02. Called and said delayed until 2nd but would be out for delivered straight away once in stock. Called morning of 2nd and told in stock and s... See more

Company replied

Rated 5 out of 5 stars

We already knew how great Climador doors are having had some before. We needed them quite quickly and they were delivered within the time frame we were working to!

Rated 5 out of 5 stars

Great quality door. Fully primed on all 4 edges and the timber used for the framing is good quality - not "used pallets" like some competitors. Well packaged for delivery

Rated 1 out of 5 stars

Ordered 4 doors. 1 Incorrect door delivered, oak instead of primed. 3 primed doors of poor quality. Best part of two weeks to get a replacement door and no acknowledgement of the poor quality doors d... See more

Company replied

Rated 1 out of 5 stars

Ordered 2 doors of different sizes, they delivered both doors of the same size. Surely it's easy to check the despatch note matches the order. Call handler said no option for express delivery to excha... See more

Company replied

Rated 2 out of 5 stars

Delivery shambles Damaged packaging Lack of communication when tracking down lost delivery, No prior phone or text to say time on day when did finally arrive. All in all very disappointing to... See more

Company replied

Rated 1 out of 5 stars

Delivery company supposed to have phoned to arrange delivery date, then given 2 hour window ETA on the day. First we knew, was Climadoor email saying delivered. Had been left on doorstep of obvious... See more

Company replied

Rated 3 out of 5 stars

Thought we were getting a good deal as the door kit was competitively priced. The instructions are quite poor, even by Ikea standards. The kit is supplied with the doors, ironmongery and lengths of... See more

Company replied

Rated 3 out of 5 stars

Part of the order delivered was incorrect through no fault of our own & we had to wait another 7 days to receive one small item. We also had to cancel & reschedule our joiner to come back as it was a... See more


Company details

  1. Door Supplier
  2. Door Manufacturer
  3. Door Shop
  4. Door Warehouse
  5. Window Supplier

About Climadoor

Written by the company

Superior quality internal and external doors delivered nationwide at realistic prices.

Welcome to Climadoor. The most sophisticated brand in both internal folding doors & exterior folding doors. We pride ourselves on delivering our brand message; Superior Quality – Realistic Price.

Our exquisitely crafted external doors – French, bifolding, sliding and many more in popular colour choices such as white, grey and black – aren’t just designed to look great, but are manufactured to the highest order; meeting and often exceeding thermal and safety compliances – great for saving energy!

If you are looking for something contemporary, transform your home with our Industrial Style Heritage French Doors and bring the outside in.

Making the right choice can be a tough, we really do appreciate that. That's why, whether you need advice on picking the right size or style, or aren’t quite sure what you need due to complex technical jargon, we always have a door specialist on hand ready to support you through the buying process.

French Patio Doors
in Aluminium or uPVC
Bifold Patio Doors
in Aluminium or uPVC
Sliding Patio Doors
in Aluminium or uPVC
Internal Bifold Doors
Internal French Doors

Contact info

4.2

Great

TrustScore 4 out of 5

929 reviews

5-star
4-star
3-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

still no full delivery—poor communication, empty promises, and damaged goods on arrival.

Absolutely horrific customer service. Ordered doors at the end of January and still haven’t received the full order. Communication has been poor throughout – we’ve had to chase repeatedly, only to be met with empty promises.

When part of the order finally arrived, it was incomplete and one of the doors was damaged. Completely unacceptable. Still unsettled.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service with…

Absolutely fantastic service with quality products. One door was delivered damaged (carrier issue) and it was replaced no problem at all with great communication. Absolutely delighted with our doors which really are top quality and even better than we expected. We can't recommend highly enough.

4 February 2026
Rated 1 out of 5 stars

The worst customer service and delivery…

The worst customer service and delivery ever !
They keep lying us , one delivery arrives all doors broken , returned item and second delivery never arrived plus they charged £58.50 delivery charge .
If you bored and wanna try those people go ahead and lose your mind !
Highly do not recommend.

18 March 2026
Unprompted review
Climadoor logo

Reply from Climadoor

We’re sorry to hear of the issues you’ve experienced with your delivery. The courier used for your order, Rhenus, has recently been acquired by DX and whilst transitioning over we have unfortunately experienced some unexpected complications with a number of orders. This is not something we were forewarned of, we were assured that deliveries would go ahead as normal. We completely understand how frustrating this must be and share your disappointment in hearing about these issues.

As soon as we were made aware of the delivery being damaged in transit, replacements were raised and despatched. We sincerely apologise that the replacement doors are taking longer than expected to be delivered, we always request that deliveries are booked in for the earliest possible date.

Please accept our apologies for the inconvenience this has caused you.

Rated 3 out of 5 stars

Poor delivery service and missing components …

The delivery arrived 3 hours later than the communicated 2 hour window. When received, one box containing the fixing kit was missing. After calling I was informed it would be couriered to me the following Day. I have now received a message that the missing box will not be delivered for another 4-5 days!! Very very dissappointed.

18 March 2026
Unprompted review
Rated 4 out of 5 stars

Great quality door but some damage

Ordered a Traditional Victorian Clear Pine 4 Panel Glazed Internal Door. Very impressed by the quality of the door - absolutely no knots in the wood and good solid construction. Much better than the equivalent doors available from the DIY stores. Delivery was also fine via Rhenus Home Delivery although had to wait about 11 days after order.

The door was delivered well wrapped in heavy duty plastic. Unfortunately after unwrapping we found 2 deep scratches/dents in the surface of the door. There was no damage evident in the plastic cover.

Fortunately I was planning to paint the doors so able to fill and paint no problem. However if I had wanted to retain the natural finish it would have been necessary to return the door for replacement.

Its not obvious how this damage occurred. Possibly during transport and delivery although no damage was evident to the plastic cover. Delivery is by a specialist company and was very expensive therefore they ought to know what they are doing. Equally the damage may have occurred prior to plastic wrapping, at the factory.

So in summary a great quality product but marred by some damage to the door.

23 February 2026
Rated 1 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the service I received. I paid a hefty £40 for delivery with clear instructions that my order would arrive on Wednesday 11th March and that a signature would be required. However, this was completely ignored.
The item was actually delivered on Monday 9th, without any notification or updated delivery information.
Even more concerning, the door was left unattended outside my property for around 24 hours with no signature obtained—despite this being a stated requirement.
This left my purchase exposed to potential theft, damage, and weather conditions.
I received no confirmation email, no delivery updates, and no communication whatsoever about the change in delivery date. When I contacted customer service, I was simply told there is nothing they can do - I should have been informed, which clearly did not happen. Ethan from customer service team was extremely dismissive and rude. They were not interested at all, refusing to refund the hefty delivery fee!

Overall, the service I paid for was not delivered as promised. This experience has been frustrating and unacceptable, and I would expect better communication, adherence to delivery terms, and basic care for customers’ purchases. Very unhappy!

9 March 2026
Unprompted review
Climadoor logo

Reply from Climadoor

We're sorry to hear of the issues you’ve experienced with your delivery. We use a third-party courier service, and this is not the service we pay for, our agreement with the couriers is that all deliveries must be booked in with the customer and that all deliveries are to be signed for on receipt, this is also clearly stated on the shipping label on the door. We sincerely apologise that this process was not followed in your case. Please be assured that this will be raised with them to prevent this from happening again. As there are no issues with the product itself, there unfortunately isn't much more we can do beyond apologising and reporting this to the couriers for improvement.

Rated 3 out of 5 stars

My order was not sent out on time it…

My order was not sent out on time it was overlooked,mistakes happen.when the order was delivered , i was suppost to get notice so i could be in this didnt happen and DHL, left my doors on doorstep which hasnt got a garden so anyone could of taken them.and it needed a signiture which wasnt given i was out till 8pm so lucky no one took them.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Your delivery drivers went above and beyond in helping me. It is very rare to have such assistance. Thank you very much.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous looking Doors great quality…

Fabulous looking Doors great quality ordering was easy . Always keeping me informed about order and the delivery . Very impressed Delivery driver text with estimated time. It was also great to be able to track the driver (Josh ) was brilliant very helpful.
We also had a problem with a size we ordered wrong straight on the phone spoke to George who helped get it sorted
Thank you

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Only giving 1 star as I cannot give 0

Only giving 1 star as I cannot give 0!

I originally chose a delivery date of Thursday 5th March. I was then TOLD it would be Saturday 7th March and not given any option to amend this if needed. On Saturday, 2 doors and the handle packs arrived, however we are still awaiting 3 doors to be delivered and have received no updates or confirmation regarding when the doors will be redelivered.

We booked for these to be delivered on Thursday 7th March as we had a carpenter coming on Monday 9th March to hang all of the doors. Due to the deliveries not arriving on time, or even on the later date, we need to rebook the carpenter, costing us money.

When I called I was told again and again that the delivery company YOU chose causes issues, but my order was with Climadoor directly so who you choose to make those deliveries is out of my hands and is therefore not helpful information.

I have since emailed and called only to be placed on hold and and emails ignored.

I just want my doors so I never have to use you again.

11 March 2026
Unprompted review
Climadoor logo

Reply from Climadoor

We’re very sorry to hear about the issues you experienced with your order. Your order was originally scheduled to be delivered by Rhenus however they have recently been acquired by DX, and unfortunately some orders have experienced issues during the transition over.

This is not something we were forewarned of when we were made aware of the changeover, we were assured that deliveries would go ahead as normal so completely understand the frustration this situation has caused you.

I can see that you have been in correspondence with our Aftersales team who rearranged the delivery date for you and have looked into a compensation amount due to the issues you have experienced. Please be assured this is not our normal level of service, we are working to improve this situation as quickly as possible and again sincerely apologise for the inconvenience this has caused you.

Rated 5 out of 5 stars

White prefin ISEO semi solid core

I ordered my doors online. The information available was very useful, descriptions etc. The range of sizes available met my requirements. The ordering process was simple. Delivery was 8 days from order. I did have a delivery problem as 1 door was not on the delivery. Amy who I spoke to at Climador was very helpful. I had a follow up call from her a couple of days later and she explained that there had been damage in transit so a replacement had been despatched. This arrived 3 days later. Quality is great.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

GREAT COMPANY TO DO BUSINESS WITH.

Great prices, great service, great products. Even when I informed their customer service that they had sent a couple of wrong handle sets they immediately sent replacements, no quibble, very helpful. Would definitely recommend again.

26 February 2026
Rated 1 out of 5 stars

Customer service / delivery poor

Ordered the doors with some stating back in stock 23/02.
Called and said delayed until 2nd but would be out for delivered straight away once in stock.
Called morning of 2nd and told in stock and someone would ring to arrange delivery, not heard anything and rang in afternoon to be told the doors were just arriving - and await a call - still not heard a think and over 1k worth of doors .
Rang again and she nonchalantly said ‘oh they did come in stock but been given to other people on back order’ and gave me a date for a few weeks later.
I asked to cancel the order and she couldn’t have cared less.

3 March 2026
Unprompted review
Climadoor logo

Reply from Climadoor

We're sorry to hear of the issues with your order.

We were expecting more of these doors to come back into stock on the container that arrived in, however it was not until the container was unloaded that we had discovered a discrepancy in what we had received vs what had been ordered resulting in much less stock than expected.

The fairest way to service orders is from oldest to newest and unfortunately, we couldn't service them all right away. At the time of your call the office staff were not aware of the full situation with the stock as management were still in the process of looking in to what had gone wrong, you would have been given an update later on that day.

All orders are important to us and we do not want unhappy customers, we sincerely apologise for the inconvenience this has caused you.

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