Vibrant Doors Reviews 1,464

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the delivery service, noting that orders arrive on time and often with helpful drivers who go above and beyond. Many people also highlight the excellent service and the supportive, communicative staff who assist throughout the process, from ordering to delivery. However, some customers were dissatisfied with aspects of the product and quality, mentioning issues like doors from different batches with color variations or damage upon arrival. A few other people also felt that communication could be slow or disorganized, particularly regarding delivery updates and resolving issues.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery times, with some... See more

Product

Reviewers mention ambiguous feedback about product. Many customers praise the good quality, heavy, and sturdy... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the excellent quality, sturdiness,... See more

Service

Customers had positive experiences with service. Many reviewers praised the easy ordering process, great... See more

Staff

Users describe positive interactions with staff, particularly praising delivery drivers for being polite,... See more

Based on these reviews

Rated 4 out of 5 stars

Very happy with doors. Good quality. Communication was a bit slack. I didn't realise two different delivery companies were being used on my order and my enquiry wasn't responded quickly enough. So e... See more

Rated 4 out of 5 stars

Easy to order, delivered on time. Had to order two single doors to fit the doorway rather than a pair of rebated doors as the rebates work only one way. Needed master door to open the other way but g... See more

Rated 4 out of 5 stars

Good quality door at a reasonable price. It was delivered on time although without the handles. I spoke to a polite and friendly lady at customer services who sent out a replacement handle the followi... See more

Rated 4 out of 5 stars

Doors to Door Very good online ordering experience. Website straightforward to navigate, clear and simply set out which is very important. I used the very expensive next working day delivery... See more

Rated 3 out of 5 stars

EDIT - Doors arrived on 2nd Jan 2026 so just shy of one month after the initial order was placed. I would give more stars, the deductions are because throughout the whole month of December I... See more

Rated 5 out of 5 stars

Doors of excellent quality and delivery driver extremely helpful. Roadworks outside of house so he had to carry much further than normal and brought doors into our house for us. Normally delivery driv... See more

Rated 5 out of 5 stars

Order process was very easy. I ordered and paid for my 18 doors in December but there was a stock out on some frosted glass. The delivery date for those was in January when the sale was on, I queried... See more

Rated 1 out of 5 stars

Original delivery failed as vehicle could not get over a bridge. There are multiple routes to deliver. No one contacted us to let us know. We had to chase. Doors finally arrived 2 weeks later to a... See more

Company replied

Rated 5 out of 5 stars

Ordering doors was straightforward. The guys that delivered them kept me updated as to their arrival time. They carried the doors into my hallway, removed all packaging and stayed until I had checked... See more

Rated 5 out of 5 stars

Been searching for a sold pine door that I could trim to suit a 1930's door frame. I discovered what I required at Vibrant doors, I have trimmed it to fit the frame and painted it. It looks fabulous,... See more

Rated 3 out of 5 stars

The doors arrived on time and as described, so I can't fault the company at all. However, the delivery people had damaged the packaging, and the van floor was wet, causing staining to the bare oak doo... See more

Rated 5 out of 5 stars

Great service, ordered last Friday delivered today (Friday) all within given timeline. Emails kept us up to date with our orders progress. Would definitely use again.

Rated 1 out of 5 stars

This company needs more staff! We visited, then ordered doors. Were phoned to say we couldn't have the combination we required in that model and were advised and then sent another incorrect combo.... See more

Company replied

Rated 1 out of 5 stars

Dreadful customer service. Take ages to answer the phone, rarely answer emails. Only received one door so had a joiner in my house only able to do half a job causing inconvenience and more cost. No ap... See more

Rated 5 out of 5 stars

Purchased 6 doors, they look fantastic and they haven't been hung yet. Great quality, very heavy and sturdy. Delivery was excellent, on time with the ability to track the driver. Driver was very frien... See more

Rated 5 out of 5 stars

So easy to order our doors. We were kept well informed of delivery dates and times including a phone call an hour before. Polite and careful delivery men.

Rated 5 out of 5 stars

I am soo pleased with my frosted glass doors x7 all perfect. excellent quality look beautiful. And very quick delivery , I will definitely use again Thank you vibrant doors

Rated 2 out of 5 stars

We need doors within quoted lead time to complete a client's project. Still struggling to get a date , emails not responded to , Despite numerous calls ,cannot reach anyone on the phone as they don'... See more

Company replied

Rated 5 out of 5 stars

Really happy with everything from service to the help and advice and information! The doors from Climadoor are absolutely stunning and have totally transformed the house! Over the moon!! Highly recomm... See more

Rated 1 out of 5 stars

Beware, I bought two shaker style doors. Both of the doors needed to be trimmed by an allowed amount to fit the door opening. One of the doors is constructed from wood but the other identical door i... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Vibrant Doors. Price wise, they were the most competitive. We ordered 7 doors late on a Sunday evening. Realised 2 days later that we ordered 2 incorrectly. I spoke with Emily W... See more

Rated 5 out of 5 stars

The doors are exactly what I expected, beautifully done. The delivery was on time. Even better if the delivery would not be as pricey. I would order again from this company.

Rated 5 out of 5 stars

Great service from the sales team. I liked how you made contact with me regarding the delivery via both WhatsApp and Email. I was always kept informed of the progress of my delivery right up to the... See more

Rated 5 out of 5 stars

We are pleased with the quality of the door. Delivery was on time. Efficient in keeping me informed of approximate time slot. I will order from this company again in the future.

Rated 5 out of 5 stars

Lovely doors with fast delivery and the delivery driver was polite and kept me updated on delivery time. They look lovely and really pleased.

Rated 5 out of 5 stars

Amazing quality at a reasonable price. I'm delighted with all 3 doors and will be ordering a further 4 doors. Would highly recommend!

Rated 5 out of 5 stars

A very smooth uncomplicated means of buying online, delivery and overall service: Excellent product and service. What more could be said except....Thank You .

Rated 5 out of 5 stars

I had an exceptional experience with Vibrant Doors. Right from beginning i.e. assisting and finalizing the product to end i.e. installation and delivery, the entire process was smooth, professional a... See more

Rated 5 out of 5 stars

I've always been the kind of person that likes to go and check a product out before buying and find that stores online can be a bit misleading. I had seen a door that I liked on vibrant doors and it... See more

Rated 5 out of 5 stars

From the time I placed my order.I was kept informed about delivery and what to expect on the day the doors arrived.The doors when delivered were exactly as I had ordere.First class service.

Rated 5 out of 5 stars

Accurate description, correct product delivered in right time frame, delivery company kept me informed. Will order more from here.

Rated 5 out of 5 stars

It was such an easy process to order the doors we needed. Good communication and fast delivery. Our new doors look amazing.

Rated 5 out of 5 stars

Beautiful range to choose from, highly efficient service, excellent friendly delivery and a very swanky looking new door. Thank you

Rated 5 out of 5 stars

Delivery was great, driver took doors inside for me and left them in a safe way. Tracking app works brilliantly. Would use again in the future

Rated 4 out of 5 stars

The only negative point was the first delivery date got cancelled a day before and I had to wait a week longer but apart from that it was a good service.

Rated 5 out of 5 stars

I was kept informed about delivery, polite and helpful delivery men. Lovely doors we will be back for nine more!

Rated 5 out of 5 stars

Good communication. Doors were on sale. Delivered speedily and friendly driver who helped out the doors into my garage.

Rated 1 out of 5 stars

Absolutely terrible customer service. Ordered 3 doors and 1 arrived damaged. No reply to multiple emails over the course of 2 weeks to try and return the door/get a refund. It is also impossible to ge... See more

Company replied

Rated 5 out of 5 stars

Great website and good value. Doors arrived on time and were really good quality. Customer service was excellent.

Rated 1 out of 5 stars

Purchased 11 doors. Didn’t unwrap them as wasn’t ready to hang them. Found damage on a pre- finished door which was obviously a manufacturing fault not a delivery fault as it was inside the protective... See more

Company replied

Rated 1 out of 5 stars

The 48 hour paid for delivery service (£140!) Is actually a 24 hour delivery slot and you won't get an email, text or call to prepare you to take delivery. Awful service with no customer care. The cu... See more

Company replied

Rated 3 out of 5 stars

The door arrived and it's lovely. Good quality. There was a very small dent from transit but this was handled swiftly by customer services. The handle arrived and it looked like it had been run ov... See more

Company replied

Rated 5 out of 5 stars

Ordered 5 doors in the black Friday sale which came with free handles, all delivered within 5 days. Highly recommend!

Rated 1 out of 5 stars

Ordered some bespoke sized doors. Were delivered fine but, when my builder came to fit them, the double-glazed units were the wrong size. Customer service was slow to respond and weren't transparent... See more

Company replied

Rated 5 out of 5 stars

Updated delivery details so knew what time was due. Delivered with care . Great service AAAAA

Rated 1 out of 5 stars

Incredibly poor service. They use some very bad delivery company called Rhenus Logistics. The company never sent a slot a day in advance to let me know when the'd be coming, and they chose... See more

Company replied

Rated 1 out of 5 stars

Needed to purchase an internal set of doors. Rang many times, spoke to different people each time. Found none of them helpful or interested in helping get the correct set of doors. As a result, the w... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Vibrant Doors, easy to order, great price and delivered as promised.

Rated 2 out of 5 stars

Lacking customer focus, 21 high end door order, nobody answers the sales line, and customer focus is low, delivery details not very good. Doors are good, but they seem to be just agents, so just out f... See more

Company replied


Company details

  1. Door Supplier
  2. Door Manufacturer
  3. Door Shop
  4. Door Warehouse
  5. Window Supplier

About Vibrant Doors

Written by the company

Quality External and Internal Doors at Great Prices

One of the UK's largest online door retail stores, located Derby in the Midlands but distributing doors nationwide to Builders and Homeowners. Since opening our doors in 2011, Vibrant Doors has grown and developed a wide range of internal and external door ranges suitable for any new build or remodelling project. We pride ourselves in offering higher than normal specification products, and are known by Builders and Carpenters for our high quality doors and door systems.

We aim to continue our growth and to continue to provide our valued customers with quality interior and exterior doors & door products, from single leaf doors to internal and external, folding and French door systems, while ensuring great value-for-money pricing across the full range. Our customers can take advantage of the UK's lowest pricing, on leading door brands such as Climadoor, LPD, XL Joinery, Deanta, JB Kind as well as others with a huge depth of knowledge where we can support you with technical advice where required before selecting the products to buy.

Shop online today for great quality doors, at great prices from Vibrantdoors.co.uk, part of the Vibrant Doors Ltd Company.

Internal Doors

French Patio Doors
in Aluminium or uPVC
Bifold Patio Doors
in Aluminium or uPVC
Sliding Patio Doors
in Aluminium or uPVC
Internal Bifold Doors
Internal French Doors
Mexicano Oak Doors

Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Doors were really good value for money…

Doors were really good value for money for me as I needed 4 so the delivery charge was also considered as part of the overall cost; the doors are good quality and arrived perfect, just been fitted and the joiner was pleased with them all, not finished yet so no review but they have a nice detailed and smooth surface to work with so guess the finish is down to the decorator now.

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from Vibrantdoors

I've ordered 5 doors. It took ages for the doors to be delivered. When delivered 1 door was missing. I've called Vibrant Doors, waited on the queue for 25 minutes, the call was dropped. Called back again took 15 minutes to speak to someone . He did not help, was just saying "I Imagine". I told him that I have not paid you with Imaginary Money and paid you with real money. He did nothing and hanged up on me. I never buy anything from Vibrant doors, there are so many local supplier, a bit more expensive but would not rip you off by not delivery the most expensive item on your order. A day is gone no news from Vibrant Doors or their courier.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

First class service

Vibrant doors didn’t have my whole order in stock but let me split the delivery at know extra cost. Both delivery drivers Josh and Mark were top class and so helpful.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful customer service

Dreadful customer service. Take ages to answer the phone, rarely answer emails. Only received one door so had a joiner in my house only able to do half a job causing inconvenience and more cost. No apology provided. Item came 2 days later than told it would. Was meant to receive 2nd door today after complaint, had an email saying delivered and it’s not. I shouldn’t have to continually chase up a company to find out what’s happening with my order - they claim original door was damaged in transit but seems a very unorganised and unprofessional company. Was going to order another 5 doors but I won’t bother!

18 March 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a door

I ordered a door. The first delivery was damaged in transit and therefore not delivered. It’s now over a month and I still don’t have a confirmation of when it will be delivered.
Very frustrating as waiting to fit the door

15 March 2026
Unprompted review
Rated 1 out of 5 stars

Company selling other stock with lack of staff/costumer service

The order was directed to the main supplier in the UK, who later informed me it would be delayed, despite me paying for express delivery. I specifically chose this item for the express option, as cheaper alternatives had longer delivery times. In the end, I paid more but received the items in the same timeframe as the cheaper option with a longer lead time. I also emailed about a refund for the express delivery a few days ago but have had no response, either due to slow replies or being ignored. I would never use this service again or recommend it, as the customer service is clearly not doing its job. Will see how long it will take to get the refund back as had no response from seller just had communication from deanta who are the stock holders .its been 11 says all ready without response. another company who does not want to employ the staff and truing to do as little as possible just by selling other companies stock.

4 March 2026
Unprompted review
Vibrant Doors logo

Reply from Vibrant Doors

We're sorry to hear of the issues you have experienced with your delivery. We do send these doors out directly from the supplier Deanta, however an Express Delivery was requested with them, if this hasn't happened we sincerely apologise for this. and will take this up with them to investigate. Our customer service team have been in contact with you, and processed a refund of the difference between an express delivery and a standard delivery.

We apologise again for the inconvenience this has caused you.

Rated 5 out of 5 stars

Great door, great service, great price.

I've always been the kind of person that likes to go and check a product out before buying and find that stores online can be a bit misleading. I had seen a door that I liked on vibrant doors and it had a pretty decent price tag. I never know what to expect once the order has been placed, but vibrant doors kept me informed throughout, with a message from the driver the day before giving me a 3 hour time slot. Sure enough, the driver arrived with the door, and I'm not sure whether it's because I have been suffering from ill health for a while, but it is a heavy door. Excellent! That's just what I wanted. A good quality door that was partially glazed. Vibrant doors is definitely in my saved list for some future projects coming up. From start to finish I think it was about 4 or 5 working days. They've definitely got my 5 star seal of approval.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor advertising and customer service

Ordered an oak veneer door and product arrived looking nothing like the shade advertised on the website.
The door cost approx £90 and then shipping costs - very standard. However, to return the product for not matching the advertised image, the company tried to charge me £72.
I was told that the colour different is due to "natural variation", however, the image does not match the website at all.

10 March 2026
Unprompted review
Vibrant Doors logo

Reply from Vibrant Doors

The doors you have purchased are a real oak veneer. As this is a natural timber, variations in colour and grain are to be expected and are an inherent characteristic of the material. Unfortunately, this is not something we are able to control. The images shown on our website are computer generated for consistency and resolution purposes, so some variation between the images and the physical product can occur.

With regard to the collection fee, this comes directly from the supplier of this door - JB Kind, and is passed on at cost. We do not make any money from this charge.

We can only apologise for any inconvenience this has caused

Rated 5 out of 5 stars

Great Service

no issue with the products, competitively priced, delivery tracking was great - happy to use again : )

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Utterly useless with very poor customer care

I bought 5 solid core oak veneered doors. Only 2 matched the image in the catalog the other three were completely different looking as well as being manufactured differently too. They also supplied the wrong coloured lock barrel for a toilet door, black barrel and know with brushed steel. They fobbed me off with “as these doors are made with real wood and no two trees are the same no two doors are the same”. Nonsense the three doors look like carbon copies and the other two look exactly like the catalog picture. I think I got two old stock doors and three new stock or vice versa, which they wouldn’t acknowledge. compensate or change! PATHETIC so looking at previous reviews it would seem I should have expected this company not to be able to supply any doors that look the same. Clearly either using a mix of suppliers/mix of old and new stock/ have a mix of doors manufactured differently. I sent photos of the proof but they would listen, very very poor

16 February 2026
Unprompted review
Vibrant Doors logo

Reply from Vibrant Doors

We're sorry to hear that you're unhappy with the doors you have received.

The doors you have purchased are a real oak veneer, which as this is a natural timber there will be variations in colour and grain, unfortunately this is unavoidable with real timber products as no two pieces will ever be the same.

From the images you’ve provided, the differences appear to be natural variations in the veneer. Some doors may show more pronounced grain patterns, particularly those cut from sections closer to the centre of the tree.

Rated 5 out of 5 stars

Delivery was great

Delivery was great, driver took doors inside for me and left them in a safe way.
Tracking app works brilliantly. Would use again in the future

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company

The customer service provided by this company is rated 0/5. Their inability to provide a reliable courier, who is actually worse than Evri, is astounding. Like many other customers, I experienced multiple failed deliveries because the courier did not attempt to deliver, sent a message the night before, and then failed to arrive at the indicated time.

The main issue is that this company has taken my money but has not delivered the goods. I am currently waiting over three weeks past the original delivery date. Ironically, I spent over an hour on the phone, only to find that they were unable to track down my goods.

Read the reviews 20% of customers have a terrible experience.

3 March 2026
Unprompted review
Vibrant Doors logo

Reply from Vibrant Doors

We're sorry to hear of the issues you have experienced with your delivery.

We completely understand your frustration with this situation and can only apologise for this, the courier Rhenus has recently been acquired by DX and unfortunately some orders have unexpectedly been delayed whist they change over.

We are working with them to get these issues resolved as quickly as possible and to restore our normal service.

Please accept our sincere apologies for the inconvenience this is causing.

Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking
8 days until goods were shipped then the delivery broke down on the day waiting 3 days to get a shipment date again then the following week a delivery date was announced and when it came only 2 off 3 doors arrived and no communication from them and after 45 minutes waiting on phone the call dropped off and no answer. I have put carpet fitters off now twice . Yes the first time wasn’t in there control but 2nd delivery was a different company and he said only 2 doors were at pickup location after I was told by the saleswomen all was booked for delivery

2 March 2026
Unprompted review
Vibrant Doors logo

Reply from Vibrant Doors

We're sorry to hear of the issues you have experienced with your order.

Unfortunately, the first delivery failed due to a van break down, after this the goods had to be returned to the delivery depot to be rebooked for a new delivery date. When breakdowns happen we do request with the couriers that all deliveries are booked back out as quickly as possible, however can only apologise for the delays in this.

Regarding the missing item, we never send an order incomplete to the couriers without the customers approval of a split delivery , your order was sent in full to the couriers.

Rhenus who attempted the first delivery have recently been acquired by DX who delivered your second delivery. It is showing on our system that the couriers were unable to locate one of the doors in their warehouse and requested that we send them a replacement, however we were not notified of this until the day of delivery.

We completely understand your frustration; this is not the level of service we aim to provide our customers with and would like to apologise again for the inconvenience this has caused you.

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