Doors & More Reviews 2,260

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including doors, handles, and hinges, often noting that items exceed expectations. The service, from ordering to delivery, is frequently described as excellent, with many appreciating the smooth online process and helpful staff. People are particularly happy with the efficient delivery service, which often includes regular updates and on-time arrivals. However, some customers also noted issues with the ordering and delivery process. A few people experienced delays, poor communication regarding delivery schedules, or received damaged items. There were also occasional concerns about the accuracy of product descriptions, particularly with architrave designs, and some reported difficulties with customer service when trying to resolve these issues.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, often praising quick delivery times... See more

Product

Users describe positive interactions with the product. Many customers praise the quality of the doors, noting... See more

Quality

Reviewers mention positive feedback about quality. Many customers are satisfied with the quality of the... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report issues such as delayed... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent service, noting good... See more

Based on these reviews

Rated 4 out of 5 stars

Bought 6 oak veneer internal doors. Good products for the price. I wasn't expecting much for the free door furniture kits but pleasantly surprised at how good the quality of the handles and hinges... See more

Rated 4 out of 5 stars

Online order - simple, easy & fast Price & delivery charge - acceptable Delivery date notice - Have to wait until receipt of an email some days later and so a bit not easy to schedule a planning i... See more

Rated 4 out of 5 stars

Delivered in time promised but had to call three times due to site times quoted with order being ignored. Apart from that excellent service and good product at competitive price.

Rated 4 out of 5 stars

Door is good quality. Comms around delivery were poor. Limited updates and no advance notice of when the door would arrive

Rated 5 out of 5 stars

The doors I needed were shown as in stock at a great price. The web purchase was really smooth and the delivery price was fair. Confirmation and invoice were automatic. I received a message from th... See more

Rated 5 out of 5 stars

Great company, returning customer. Product exactly as described & great quality. The free door handles also good quality. Company also contactable by phone & someone answers! Easy ordering process... See more

Rated 5 out of 5 stars

We bought the heritage black glazed barn door and are delighted with it. The door and running gear are both solid, well made and good quality. The door arrived on time and was well packaged arriving... See more

Rated 5 out of 5 stars

Ordered 16 doors...Took a long time to get the doors but in the end it was worth the wait. Excellent quality doors at an unbeatable price. Some of the doors were out of stock for 3 weeks longer than a... See more

Rated 5 out of 5 stars

The door I ordered was as described. Good quality . It looks great. I shall be ordering another matching one at a later date. I was kept informed of the progress of my order via emails. Along with... See more

Rated 5 out of 5 stars

Excellent company to deal with the door I bought was a quality external fire door at a great price including the cost of the delivery. I placed my order on Monday afternoon and it was delivered on Thu... See more

Rated 5 out of 5 stars

Bought Three ClimaDoors from my base in Scotland for delivery to daughter in Nottingham. Great communication ,items delivered on agreed date. Excellent product. Great deal ensures that I will buy a... See more

Rated 5 out of 5 stars

Good service from ordering to delivery. Delivery driver was in contact to make sure someone was in to take the delivery beforehand and helped with moving the doors which he didn’t have to do but offer... See more

Rated 1 out of 5 stars

Ordered a door and architrave. Door was ok, although ever so slightly damaged but didnt report it as able to sand out. But architrave is absolutely nothing like Ogee design found at every other suppli... See more

Company replied

Rated 5 out of 5 stars

I ordered 4 glass panel doors which had to be custom made due to sizes I required. Customer service kept me right and answered my queries promptly. Doors arrived in the time scale specified and I am e... See more

Rated 5 out of 5 stars

Placing the order was hassle free. I ordered 5 doors. The processes were quick. Communication was adequate. The doors were delivered with care and on the given date. There were some confusion regardin... See more

Rated 5 out of 5 stars

Because of a misunderstanding on my partner I was not at home to receive the door. It was nevertheless delivered to my address and left in a safe place. Well done that delivery person! The door and f... See more

Rated 5 out of 5 stars

I was very happy with the service received from doors and more, easy to order online and delivered within a week and on the day itself within a 2 hour slot, doors were well packaged so no damage. All... See more

Rated 1 out of 5 stars

Only half of ordered materials turned up on delivery day. Takes ages for anyone to pick phone up to ask why delivery not complete. Need to realise people take time off to be home for delivery and... See more

Company replied

Rated 1 out of 5 stars

Order came on day 8, although I rang and.was.informed.currenrly nearer the 3 days. Items arrived, door casing damaged beyond usable, so item rejected, called them...guess what offered a replacement in... See more

Company replied

Rated 5 out of 5 stars

Ordering simple and straightforward. Delivery was excellent given an hour slot and the driver kept us informed and was on time. The doors are fantastic match perfect to our existing. No issues.

Rated 5 out of 5 stars

The communication from the company was excellent from start to finish Would highly recommend and will definitely be using again Doors are exactly as stated so happy with them, heavy solid doors⭐️

Rated 5 out of 5 stars

Impressed by the quality and choices of the doors, also well finished, no painting required. the architrave and door liners are also well finished. I ordered all in white finish, no extra work needed.... See more

Rated 5 out of 5 stars

top quality doors ,great value best price around ,ETA spot on ,Communication on gloing till they arrived if ever i need doors will be back

Rated 5 out of 5 stars

The door arrived about a week after ordering. A day earlier than expected. It did have a couple of dirty marks but it will be painted anyway so not too much of an issue. Lovely delivery guy.

Rated 5 out of 5 stars

Great products, and phenomenal customer service -- when we needed to amend our order, and then when one door was faulty, the team at Doors & More were very supportive and everything ended up very well... See more

Rated 5 out of 5 stars

i tried locally but nobody had the type of door i had seen but doors&more did,i'd rather have seen the door first but hadn't the time so it was ordered ,turned up perfect and a nice solid door exactly... See more

Rated 5 out of 5 stars

Fantastic doors , delivery was on time and I was kept in the loop regarding delivery time , all the bad reviews didn’t make any sense .. really happy

Rated 5 out of 5 stars

Ordered 15 pre finished black internal doors al arrived in damaged and well packed and for the price which was excellent, I’ll definitely be using them again , no doubt .

Rated 5 out of 5 stars

Bought two external doors, great price and quality very satisfied and would use again. Delivery was good too.

Rated 5 out of 5 stars

Fantastic quality doors at a reasonable price. Delivery was on time and brought into the house by a friendly and respectful team member.

Rated 5 out of 5 stars

Easy to order on the website. Kept informed of delivery times. Arrived when specified and driver was extremely polite and efficient.

Rated 5 out of 5 stars

Delivery driver went out of his way to assist with a delivery time. Good quality doors with no damage

Rated 5 out of 5 stars

The doors are really measured to size and reduced the stress of installation. It made our house so clean and really bright. Will patronise them again

Rated 5 out of 5 stars

Promptly delivered. Good quality door - very solid. Glazing nice - I went for obscured glazing as it is for my new bathroom. Very happy.

Rated 5 out of 5 stars

Perfect door for what I needed - more light into a living room from a dark halllway. Delivered on time with no fuss.

Rated 5 out of 5 stars

Good product for a good price met all expectations well packaged which prevented any transport damage the Driver was very helpful would use this company again delivery was in the timescale as stated

Rated 5 out of 5 stars

Excellent service from Doors & More from ordering to delivery. Doors look great, they are of great quality and feel.

Rated 5 out of 5 stars

Good prices, free ironmongery and a reasonable delivery time. We shall be buy all the rest of our doors from you

Rated 5 out of 5 stars

Very happy with my purchase from doors & more The doors are well made and solid We purchased a door that wasn't from them and found the quality are not as good as the free I bought from anothe... See more

Rated 5 out of 5 stars

We ordered 5 oak doors. Great quality doirs. Good communication and delivery was effortless. Would use again.

Rated 5 out of 5 stars

Website easy to navigate in order to find the type of door we were looking for. Straightforward ordering process and delivery information was promptly provided and adhered to.

Rated 1 out of 5 stars

I cant review the actual product as they still haven't arrived ... Ordered on 23rd Oct. Informed out of stock until the 7th Novemeber. 10th Nov told another delay. 12th Nov message from courier to boo... See more

Company replied

Rated 1 out of 5 stars

Ordered a half glazed door, been out for delivery for 10 days, no updates what so ever, called through twice, finally got through after waiting for over an hour, to find out the door was damaged and... See more

Company replied

Rated 1 out of 5 stars

After ordering a door that their website clearly stated “In Stock” and “Local pickup is available WITHIN 7 woking days from Doors & More, DE24 9HL” I send an employee to collect to only be told it... See more

Company replied

Rated 2 out of 5 stars

Doors good quality but no communication on delivery times. When chased they promised contact from courier which came three days later with delivery a week after that. One door damaged on arrival so... See more

Company replied

Rated 1 out of 5 stars

Don't buy from them they are operating under multiple company names. I was unable to accept delivery missing items and damaged packaging. I rang them after waiting a long time for someone to speak to... See more

Company replied

Rated 1 out of 5 stars

The strapline is “3-7 days guaranteed delivery” but that is a gross overstatement. 3 weeks later and I am still waiting for one of the deliveries - it was never made clear that they would come from di... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the price I paid for the quality of the doors I ordered and received in perfect condition

Rated 2 out of 5 stars

Poor quality exterior door, that they have failed to replace. Delaminating. Keep saying in contact with supplier and completed forms about defect. Still no reply after constantly chasing for answers a... See more

Company replied

Rated 1 out of 5 stars

Placed an order on line. A week went by but we didn't hear anything from them re delivery. So I rang and spoke to customer services I was told to expect a message from their delivery company as... See more

Company replied


Company details

  1. Door Supplier
  2. Door Shop
  3. Door Warehouse
  4. Window Supplier

Written by the company

Doors & More stock a huge range of internal and external doors including bifolding, French and folding doors. Free delivery on orders over £750. Shop today.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent service

Excellent service. Communication was excellent from ordering to delivering. Quick delivery - no problems at all, Josh the driver kept us updated with his estimated time of arrival. Excellent product as well

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with.

Excellent company to deal with the door I bought was a quality external fire door at a great price including the cost of the delivery. I placed my order on Monday afternoon and it was delivered on Thursday. I most certainly would recommend this company.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Not as expected and terrible after service

Ordered a door and architrave. Door was ok, although ever so slightly damaged but didnt report it as able to sand out. But architrave is absolutely nothing like Ogee design found at every other supplier, ever. They refuse this completely and state " design varies", but what they have sent does not resemble Ogee even a tiny bit. Terrible customer service going backwards and forwards for 3 weeks now and still will not accept its totally different despite photos. I cannot install it as is totally different to the rest of the skirts and architrave next to it. Monry down the drain. I am in the property industry and will never use this supplier ever again. Terrible service and products are not as described.

10 March 2026
Unprompted review
Doors & More logo

Reply from Doors & More

We're sorry to hear you are not happy with the architrave received. The architrave supplied does match the images on the website, however, Ogee designs can vary slightly between suppliers. If you’re looking to match existing architrave, we would always recommend purchasing from the same supplier as before to ensure consistency. As mentioned previously, you’re welcome to return the item to us for a refund if you wish.

Rated 1 out of 5 stars

Delayed, sold a lie, and no refunds

Bought 5 doors and paid £70 extra for specific day delivery; they were late and delivered the day after (normal London postcode). On delivery, 1 door was damaged and unfit for any client. Door & More immediately pushed the problem onto the manufacturer and refused to issue a replacement themselves. The replacement door arrived 4 working days after the late delivery and is also damaged. I have asked for a refund on the delivery and discount on the damaged door rather than waiting even longer, but they have stopped responding to me.

Edit - Got a reply after the bad review and the supplier (not them) offered a reasonable discount on the damaged replacement door which was much appreciated. However they have declined the delivery refund - yes ordered on the 2nd March and the website stated in giant text in several places "Guarantee delivery on 3rd March" at checkout and "Delivered on or before Tuesday 3rd March" which I selected and paid extra for. Clearly this was never possible if it's actually 48hrs so a total lie. Have raised a chargeback as a result.

12 March 2026
Unprompted review
Doors & More logo

Reply from Doors & More

We’re sorry to hear of the issues you have experienced on your order.

The express delivery option is a 48 hour service, you placed your order on the 2nd with the delivery taking place on the 4th, this is within the specified lead time.

Regarding the damaged door, the suppliers LPD deliver their own products, and as this was damage that occurred in transit we do have to report this to them for them to investigate and issue replacements if needed. We hold none of their stock so we cannot just despatch a new door for you. The system shows that you have been speaking to our customer service team regarding this and that we have been in contact in regards to compensation. We sincerely apologise for the inconvenience this has caused you.

Rated 5 out of 5 stars

Good experience

Bought two external doors, great price and quality very satisfied and would use again. Delivery was good too.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Great value quality doors.

The doors I needed were shown as in stock at a great price. The web purchase was really smooth and the delivery price was fair. Confirmation and invoice were automatic. I received a message from the door manufacturer that I would be receiving the doors within the estimated time and all was fine. I happily recommend both Doors & More and teh manufacturer, LPD Doors.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Oak doors

We ordered 5 oak doors. Great quality doirs. Good communication and delivery was effortless. Would use again.

19 February 2026
Unprompted review
Rated 2 out of 5 stars

No communication…

Doors good quality but no communication on delivery times. When chased they promised contact from courier which came three days later with delivery a week after that. One door damaged on arrival so replaced another two weeks after that. If you order from them I your not in a rush!

The reply is missing the point. It was Doors & Moor who didn’t communicate. I placed the order on 13th Jan and had no communication except for an auto receipt email. I emailed for an update and had no reply so called you on 27th Jan (2 weeks after order) at that point it had NOT even been passed to the courier. The delivery company was excellent albeit slow in timescales.

13 January 2026
Doors & More logo

Reply from Doors & More

Please accept our apologies for the delays in communication, we use a third party courier to deliver these products who aim to contact all customers within 48 hours of the order being received to book in a delivery date. The goods were out of stock as per the website and your order confirmation when you placed the order so the couriers did not receive the order until these were back in stock. We always express the urgency to the couriers when a damaged door has been received to get this replaced as quickly as possible but as they are a separate company this does rely on when they next have availability in your area. We can only apologise for the delays getting this resolved for you and for any inconvenience this has caused.

Rated 1 out of 5 stars

Poor service

A WEEK LATER AND STILL NOT GOT DOOR!!
Ordered black framed door with offer of free handles but handles were only in chrome so called to ask if we could have black handles which are exactly the same price and handle but in black. Customer service assistant gave a firm NO .. Then proceeded to payment and £50 for delivery and all you get is sometime between Monday to Friday ... really poor when so many online offer exact days or at worst a 2 day window.
UPDATE
The reply is hilarious as it simply confirms the fact that they want you to pay £50 for delivery but can only offer a 3 to 7 day window and fob the responsibility off to the courier.
Says on the website "Within a couple of days of placing your order, you will be contacted by the delivery team "
TERRIBLE SERVICE AT £50
ORDERED DOOR ON 19TH AND ITS NOW THE FOLLOWING THURSDAY 26TH AND STILL NOT HEARD ANYTHING FROM COURIER

19 February 2026
Unprompted review
Doors & More logo

Reply from Doors & More

The free handle promotion is only available on the two options as these are the handles we have on promotion from the hardware supplier, enabling us to offer them for free. If we allowed customers to change the handles to different options by paying the additional cost, we would lose money on the order unfortunately as we have no promotion on these from the suppliers.

In regards to the delivery dates the website gives you an estimated delivery window of 3-7 working days, once the order has been placed and despatched the couriers will route this and contact you within 48 hours to confirm an exact delivery date.

Rated 1 out of 5 stars

Delivery window given by company fair…

Delivery window given by company fair enough but had to pop out for materials on job delivery driver called while I was on call called back less than 1 minute after drivers call didn’t answer phone or the subsequent calls absolutely f-&k you attitude at least answer call and say sorry couldn’t wait got a really busy schedule today but just to ignore return call sounds to me this is not a customer friendly company

10 February 2026
Unprompted review
Doors & More logo

Reply from Doors & More

We're sorry to hear you are unhappy with the delivery attempt of your order.

We try to be as accommodating as possible with our deliveries by prebooking in delivery dates and providing a time slot on the day of delivery when possible, both of which were done for your order. This particular courier also has a live tracker which customers can use.

The driver attempted delivery within the time frame given and tried to call when there was no answer at the property, due to no answer, they had no option but to fail the delivery and move on.

We understand that this is frustrating and an inconvenience, but our drivers work to a schedule and unfortunately cannot wait around for customers longer than 5-10 minutes.

We can only sincerely apologise for the inconvenience this has caused you.

Rated 1 out of 5 stars

Tried to order

Tried to order, website would not accept it, tried another browser, contacted D&M, sent them a screenshot of the order. They simply could not be bothered to take our money

30 January 2026
Unprompted review
Doors & More logo

Reply from Doors & More

Hi Jaz, Please be assured every order is important to us, our sales team is always available to help place orders. I've searched your name in our inbox and cannot see any emails from yourself, if we had received I'm sure we would have come back to you.

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