DirectDoors.com Reviews 

Easy ordering process. Delivery arranged to our convenience. On the day of arrival the driver called prior to delivery giving us a estimated time of arrival which was really helpful

Really easy to order and it came when stated so no hassle in having to hang around waiting. As the fire Door was fitted nearly 15years ago it was amazing to still find the correct threshold bar.

Professional service and prompt next day delivery.9

Excellent, really fast delivery I would highly recommend. Friendly staff and really helpful.

My size of pocket door was out of stock but well worth the wait. I thought the unit was expensive until I saw the finished article. Claira was super helpful when I asked about a part. Delighted.

The item I purchased online arrived on time and was well packed. The quality of the item is high and is exactly as advertised. It fully meets my needs. Very likely I'll return to DirectDoors for additional purchases.

Thought the door was a little pricey, but when it arrived was well worth it
Very heavy solid oak door

We have recently converted a garage into a home office and ordered what we thought were solid oak external doors from this company. They were fitted and stained following the instructions. It turns out they were veneer and the Ronseal product used made the veneer split and warp. They leak around the glass pains. There was nothing in the instructions to warn against this product and DirectDoors have denied all liability referring to small print saying that all customers should ring the manufacturer of the treatment before applying! Indeed it wasn't even clear they were veneer. These Cottage oak doors were clearly not fit for external use and the instructions were poor. The company's customer service was appalling and they have attempted to blame us for their poor quality product and refused to give a refund or replacement. It took weeks to get a response and they kept asking for more information to try to find an excuse to avoid liability. The doors were £1700. We will be reporting them to trading standards. Do NOT buys doors from here.

The website is good and the descriptions are excellent. I was able to select what I needed and have the items delivered without issue or delay.

Was delivered in time to requested instructions. Great quality doors and furniture. Have dealt with DD before and will continue to do so in the future.

Website excellent, order process easy, very prompt delivery,

Ordered and paid for a door in October and we still haven’t received. We were originally told November, then December and now after I had to call to chase that it won’t be delivered now until January. We were also told we couldn’t get money back as it’s a bespoke door so now just have to wait. Such poor customer service from managing expectations to lack of communication to getting the impression they just don’t care now they have our money.

This is the second door I have brought form you and the service is always really good
trying to deliver the door at a time that suits us

From ordering to delivery the service is 1st class. The two doors ordered are quality products. I would definitely recommend this company.

great website and easy to order esp bespoke door sizes. Have not received product yet.

First Class Service, Highly Recommended

So sad we bought a
Prefinished Suffolk External Oak Door
1981x838mm (£795.14), only 6 months, the door start to rot in the bottom, we found that it is not a solid oak wood door, it was an engineered composite door and the Prefinished just laminate for the MDF.
Highly not recommended!

Hi Emma, thanks for your quick responsed, as your mentioned, so you agreed that is misleading from your website! Anyway I will send you the photos.
Regards

Very pleased with the variety of door stops to choose from. Purchased several anodised wall mounted and one floor fixed. They all arrived promptly and well packaged - looking good now they’re all fitted. Thanks very much.

(Although I was offered vouchers to post a review, I had already posted a positive review elsewhere and their offer hadn’t influenced me)

Wish I had read these reviews before I purchased a door and frame for a £1000. After 20 years as a carpenter I can honestly say this I the worst I've ever seen. After being sent a replacement which was no better. This company is just a middle man to a sub standard manufacturer. They don't care about what they're supplying or have any idea about what they're selling. STAY WELL CLEAR! THIS COMPANY SHOULD BE SHUT DOWN BY TRADING STANDARDS!

Do not waste your money with this online retailer, if you have any issues, which by looking at other reviews now theres a strong posibility you will!! You will get nothing back from them except excuses of why they cant replace or repair, and then they will blame you for why they will not fix/ compensate you once they have your "returns form".
Ours was because we did not treat the door before it was hanged.
The door was hanged for 24 hours, and ourselves and our builders knew in the morning the issue was with the low quality of the materials and a manufactouring fault of the door.(their was no glue behind the panel
If you belive in any standard of customer service stay clear of this bunch, as they only want your money for their overpriced, low quality doors.
Honestly Stay Clear!!
We paid over £850 for a Mohogany front door and frame from them, and when fitted the panel was warped within 24 hours.i should have went B&Q and paid a third of the price, and then if i had the same issues it would have been replaced staright away.
This has been a very disatisfying experience, so dont use them