DFS Furniture Reviews 

653,790
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 102,154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, providing helpful and patient assistance without being pushy. The overall service and user experience are frequently described as easy, enjoyable, and stress-free, making the purchasing process pleasant and efficient. People appreciate the excellent customer service, with staff taking time to explain products and available options clearly, ensuring a smooth and comfortable journey for customers. However, some customers also noted issues with customer service when problems arose, experiencing cold and unhelpful interactions. Reviewers reported a lack of follow-up, empty promises, and significant frustration when trying to resolve issues, such as missing product parts. These experiences led to feelings of being disrespected and utterly let down by the company's response.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as helpful, friendly, and efficient, making... See more

Service

Reviewers mention positive feedback about service, highlighting the natural, welcoming, and helpful sales... See more

Product

Users describe positive interactions with product, often highlighting the high quality of items like sofas,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, friendly, and... See more

User experience

Clients share positive opinions on user experience, with many describing the overall process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to... See more

Company replied

Rated 5 out of 5 stars

A lady named Lynda helped us today. Nothing was too much trouble. She gave us the dimensions of the furniture so we could go home and check the fit. When we returned, she even carried coffee tables o... See more

Company replied

Rated 5 out of 5 stars

I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info


4.9

Excellent

TrustScore 5 out of 5

654K reviews

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Asks customers to review

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4.9

All reviews

(653,790)

101,122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Choosing the right sofa

Had a good look around the showroom and decided on a set the sales lady Clarissa was very helpful and understood all our requirements checking on size etc we came back to check measurements and she rang as promised an hour later we double checked everything and placed the order
5 star service thank you M W

27 July 2026
Rated 5 out of 5 stars

Great customer service!

On arriving into the store, after a few minutes we were approached by a lovely salesman called khan. He offered his assistance, and also a hot beverage. He was so helpful, and knowledgeable of all the products and furniture in the store. He was so professional, but not pushy. He helped show me all the measurements, even advised me to measure the seating area to make sure the furniture fits, which was great advice. We came away and went back a couple days later to be greeted with warmth and kindness like we were told friends. What a kind man he is. The store was clean and felt comfortable and not overbearing, or being forced into sales. We ended up purchasing some lovely furniture, and can't wait for it to arrive. Our experience was made so much better by the wonderful staff at DFS. Thank you!

27 July 2026
Rated 5 out of 5 stars

Great service

Wayne was friendly and thorough throughout the whole process.
He didn't pressure us into anything but was more than willing to explain anything we required.

A pleasure to deal with.

27 July 2026
Rated 5 out of 5 stars

I was dealt with by Catherine

I was dealt with by Catherine, who was so lovely, I never felt pressured, she took her time and went through everything with me, she was very clear and we had a lovely chat, and made sure I was happy with everything, thank you so much Catherine, she also dealt with my sister aswell and was very patient, I would definitely recommend going there

27 July 2026

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