Workwear Gurus Reviews 200

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, comfort, and thoughtful design, with many finding them perfect for demanding work environments. The service is frequently highlighted as excellent, with people appreciating the clear communication and overall positive interactions. However, some customers were dissatisfied with the delivery service, mentioning issues such as delayed shipments, unrecorded cancellations, and longer delivery times than initially stated. A few other people also felt that their orders took too long to arrive or experienced problems with faulty items and difficulties with returns.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise items... See more

Delivery service

Clients share ambiguous opinions on delivery service. While many praise quick delivery times, clear... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising products like safety glasses, jackets,... See more

Order

Reviewers mention ambiguous feedback about order experiences. While some customers praise quick delivery,... See more

Service

Users describe positive interactions with service. Many customers praise the fantastic and professional... See more

Based on these reviews

Rated 5 out of 5 stars

I just wanted a pair of decent boots and socks for the winter, had just riggers in the past, saw these,cost a couple of days but i got them,came a couple days later and??.. It's not SNOWED for 2week... See more

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Rated 5 out of 5 stars

My steel capped leather work/dress shoes arrived. (SS500 CM S1P SRC SIZE 9) I am a consulting engineer who in any day can be on dangerous worksites and formal business meetings. The black... See more

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Rated 5 out of 5 stars

Boots are true to size, VERY comfortable, perfect for working/gardening outside! Ordering was easy and delivered without any issues, promptly. I will be ordering same boots when these wear out and... See more

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Rated 5 out of 5 stars

Workwear gurus are great to deal with. Clear communication on delivery times . And hassle free return for an item that didn’t suit. I will definitely be buying from them again

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Rated 1 out of 5 stars

I have ordered off this website now twice and both times said in stock but then a day later received an email to say that the item has to come from an eu store and will be a week before update. 1st t... See more

Rated 1 out of 5 stars

Second time ordering from workwear gurus. Same issues both times. Mascot advanced work trousers show in stock on website, however they aren't actually in stock.no contact you after ordering to advise... See more

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Rated 5 out of 5 stars

Very happy with my Regatta waterproof Beacon trousers, that are actually waterproof, good fit, enough pockets and 'normal' looking, so ordered a second pair. Good price and service from Workwear Gurus... See more

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Rated 5 out of 5 stars

Ordered some work boots unfortunately the sole started to come away from the shoe causing them to let in water, emailed customer service who talked me through the process of making a warranty claim. N... See more

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Rated 5 out of 5 stars

I’ve been using this workwear consistently, and it has exceeded my expectations in every way. The fabric is tough enough to handle demanding work environments while still being breathable and comfort... See more

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Rated 5 out of 5 stars

I bought a navy / reflective outdoors jacket from this firm. Excellent piece of kit by Port West. Warm and cosy, nice loose fit and the inner "slippy lining" makes it easy to get in and out of. Pock... See more

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Rated 5 out of 5 stars

I am amazed at the highest customer service from this Company. Brian, who dealt with my query, was prompt in his attention from start to finish. Ensuring replies were answered and my query was resol... See more

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Rated 5 out of 5 stars

The whole experience with this company was trouble free and felt very comfortable. The product I bought was excellent quality but I had to return as I didn`t order the right size but again very uncomp... See more

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Rated 5 out of 5 stars

I ordered work boots hi Viz trousers and a high Viz T shirt from work wear gurus. My items arrived well packaged and we're delivered very quick. Communication from them is excellent. I even received a... See more

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Rated 5 out of 5 stars

A solid piece of work/everyday wear for a really good competitive price. I have seen the same item for sometimes twice the price on other sites. Communication was excellent, and delivery time from mai... See more

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Rated 5 out of 5 stars

I recently ordered work boots from The Workwear Gurus and initially experienced an issue where my cancellation wasn’t recorded due to a system error, which delayed my refund. However, once I... See more

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Rated 5 out of 5 stars

First time purchase, delivery about a week but worth the wait (guessing ship from Europe or maybe stock issue). Great service. Purchased some Carhartt workwear - size down would be my advise. I will b... See more

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Rated 5 out of 5 stars

Best work boots for me. Have stuck with this brand for many years now. As I crouch a lot for outdoor work I've found these are the least likely to split and the most comfortable fit. Workwear Guru... See more

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Rated 5 out of 5 stars

Although the order took ages to arrive, it was worth the wait, and it was a bargain. I compared the price to other sellers, and it was certainly the most competitive. I was kept in the loop by the sel... See more

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Rated 5 out of 5 stars

I had been wanting to try Snickers Litework work pants for a while but I am in the US and they are basically impossible to find anywhere. A few international websites have them but aren’t shipping t... See more

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Rated 1 out of 5 stars

Avoid this company. Ordered my work wear 10 days ago. Still no sign of it even being shipped out. Sent emails and no response or solution from supplier. First time using this company. And definitely l... See more

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Rated 5 out of 5 stars

Suppliers of quality Carhartt workwear, the best clothing for heavy duty work, these Bibs last for ages and are a true fit to my sizes. This is the third pair I have owned and wouldn’t contemplate any... See more

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Rated 5 out of 5 stars

I am very satisfied with the Regatta safety shoes I bought from Workwear Gurus. The quality looks and feels significantly better than my previous shoes, of a similar style, from a high street store. G... See more

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Rated 5 out of 5 stars

Quick delivery easy to order. Bought these for my son who works outdoors. Comfortable from first wear and waterproof. This is his second pair, he really likes that they are comfortable all day when... See more

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Rated 5 out of 5 stars

Fantastic service, Carhartt quality at a great price (would’ve bought the whole colour range but sadly not all available in my size) Quick delivery and no hassle! Thoroughly recommend

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Rated 5 out of 5 stars

Really pleased with my new Blue/Black Winter Wellies; Super Cosy and comfortable. Hope they last as long as my last pair of Dunlop Wellies that are still going strong after 40 years!

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Rated 5 out of 5 stars

Just received my order today, on time as promised. Fits well, very pleased. 6ft 5in - 17.5 stone - XXL Carhartt Heavyweight Flannel Relaxed Fit Sherpa-Lined Shirt Jacket. Thank you

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Rated 5 out of 5 stars

I am please to let you know that my vest arrived today. Thank you so much for all your assistance and perseverance in helping me with this purchase. Absolutely amazing customer support.

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Rated 5 out of 5 stars

Bought the portwest safety reading glasses, they we're a good price and they're very clear, all good so far, the transaction was smooth and delivery was prompt

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Rated 5 out of 5 stars

This was the first time that I have used workware gurus and I am recommending them to everyone that I know. The price was very competitive and the service was fantastic. I received the overalls the ne... See more

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Rated 5 out of 5 stars

This is a well-made, high-quality jacket with a great fit. The black colour looks very stylish and makes it suitable for almost any occasion.

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Rated 1 out of 5 stars

Waited 14 days for my boots to be told I was going to have to wait for another week for them. Didn’t state anywhere on the site that delivery would take anywhere near that long, was only emailed... See more

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Rated 5 out of 5 stars

Perfect for the rubbish weather Jacket was as advertised, warm and good in poor weather. Zip was very stiff but sorted with some beeswax. Would recommend!

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Rated 5 out of 5 stars

Have made an order money left my account proof they accepted the order but they say they can’t find the order or payment even when I have supplied the evidence from my bank no contact just an email T... See more

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Rated 5 out of 5 stars

The boots are wonderful for my feet. I stand for long hours & these boots make it bearable. I won't be wearing any other brands. The company are good with deliveries & send exactly what was ordered... See more

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Rated 5 out of 5 stars

Carhartt Mens Polo - Best price of the internet! Amazing delivery time from UK to Australia! Highly recommended these Guys

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Rated 5 out of 5 stars

Great company to deal with. Used them twice now. I was a little impatient with my second order and got a nice response from Andrei, The Workwear Gurus Team which answered my query and as promised,... See more

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Rated 5 out of 5 stars

You had the Carhartt product that I was seeking. You website was great. Despite distance between USA and England I received the products within a few days. Would without questions use workwear guru... See more

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Rated 5 out of 5 stars

Great pair of Carhartt trousers at a very reasonable price. Great company to deal with ,I was kept informed all the way from ordering to the delivery.

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Rated 5 out of 5 stars

Work boots are lovely just what I need for a bit of style, everyone has commented on how nice they look. I mainly work in the office but I wear them all day so when I need to visit site, I'm ready to... See more

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Rated 1 out of 5 stars

Avoid this company pair of buckboots leaking after 2 months, theyre claiming its a puncture when its a hairline tear refusing to send replacement unless I pay for a new pair. Customer service abysm... See more

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Rated 5 out of 5 stars

Had an issue with work boots nothing to do with workwear gurus but with manufacturers Informed workwear gurus and had a replacement pair within 7 days ( including week end days) it was Brian from w... See more

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Rated 5 out of 5 stars

Workwear Guru’s were really helpful and efficient in helping me with a problem with my Safety coat. With constant communication when resolving the issue.

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Rated 5 out of 5 stars

Customer service is excellent. I had minor delays with both international and local services, when I contacted Workwear Gurus, they responded promptly and comprehensively to both my emails. I will be... See more

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Rated 5 out of 5 stars

Excellent pair of boots. The second pair of Buckbootz I've bought from this company. They arrived quickly and they were a good price. Very comfortable. Would recommend.

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Rated 5 out of 5 stars

First order from this company, nice regatta tops only downside they didn't have elasticated cuffs delivery was within four days would use workwear gurus in the future

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Rated 5 out of 5 stars

Had an issue with a product, got in touch and they were very helpful. Emails were pleasant and professional. Issue was rectified in no time

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Rated 4 out of 5 stars

I ordered a Carhartt Jacket from Workweargurus and it took about 8 working days to arrive , however when I ordered they said it would be 3-5 days . I suspect they do not hold this item in stock a... See more

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Rated 1 out of 5 stars

For the second time out of three orders im waiting over 12 days on a delivery, i dont mind waiting on an item but its 2025 and most places offer next day delivery. Not the next two weeks. No communica... See more

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Rated 1 out of 5 stars

Items takes weeks to arrive luckily I paid via PayPal to claim my money back If you’re looking to buy work items use a reputable company this definitely isn’t one it’s possibly a scam will take w... See more

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Rated 5 out of 5 stars

Great service! Quality boots and socks My son has worn them all week in horrendous weather conditions and have kept him warm and dry

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Rated 5 out of 5 stars

Carhartt jacket Fantastic jacket, arrived quickly, well packaged. What more can I say I'm a happy customer

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Carharrt jacket

Came on time and as described. Cheers 👍🏻

10 November 2025
Workwear Gurus logo

Reply from Workwear Gurus

Thanks for taking the time to review us, it's much appreciated. We look forward to helping you again in the future

Rated 5 out of 5 stars

Wonderful jacket

I bought a navy / reflective outdoors jacket from this firm. Excellent piece of kit by Port West. Warm and cosy, nice loose fit and the inner "slippy lining" makes it easy to get in and out of. Pockets OK too. This is my second jacket like this and I've never found better. Also nice not being kitted out in wild day-glo hi-vis colours. Great for winter working outdoors. Recommended.

10 November 2025
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Reply from Workwear Gurus

We're really pleased that you're so happy with your order and look forward to being able to help you again in the future

Rated 5 out of 5 stars

Fantastic service, great products

Fantastic service, Carhartt quality at a great price (would’ve bought the whole colour range but sadly not all available in my size)

Quick delivery and no hassle!

Thoroughly recommend

10 November 2025
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Reply from Workwear Gurus

We love Carhartt products too! And thanks so much for your kind words on our service, it's much appreciated. We look forward to being able to help you again in the future.

Rated 5 out of 5 stars

Price and selection…

Great price quick delivery and the item I bought is a gift however recipient already has item and they was and wear well

6 November 2025
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Reply from Workwear Gurus

Thanks for taking the time to review us and the product you purchased. We're really glad this gift hit the spot for the person who received it and we hope to be able to help you - and them - out in the future.

Rated 1 out of 5 stars

Items takes weeks to arrive luckily I…

Items takes weeks to arrive luckily I paid via PayPal to claim my money back
If you’re looking to buy work items use a reputable company this definitely isn’t one it’s possibly a scam will take weeks to get your money back customer service is nonexistent avoid!!!
Reply
Wow now your saying I wasn’t even a customer to discredit this review I still haven’t received my money back will take up to 5 days to go back in my bank with the delay telling me my items will take weeks to arrive that’s 8 days you have had my money or the other option was to wait weeks for my items to arrive it looks like a regular occurrence by the other reviews you have
I can see you have tried your hardest to remove this review via trust pilot unbelievable

6 November 2025
Unprompted review
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Reply from Workwear Gurus

Update to your update: Please can you provide contact details (via Trustpilot request or just send a quick message to help@workweargurus.com) so we can get back in touch. At the moment we can't identify you from any of this description - or the name 'F U Perfume Shop' - and we just want to be able to get in touch. Paypal themselves should have instantly re-credited you if a claim was successfully made through them. If we have refunded you (via Paypal) then we would have done this as quickly as we could. We never withold money and always refund as swiftly as we can. We would now be looking to chase the payment back from them for you if there was any issue occurring their side. As it currently stands we can't assist as we don't know who to contact. If there is a problem we want to help so please reach out as mentioned.

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Unfortunately we've been unable to recognise you as a customer of ours from either Paypal claims or our customer service records. We sent a request via Trustpilot to provide some details of your experience so we can identify if you have reviewed the right company here and trace any issue for you. Please do respond to this so that we can reach out. Our customer service is definitely very far from non-existent and we would like to get in touch.

Rated 1 out of 5 stars

Twice dishonest about UK stock

Second time ordering from workwear gurus. Same issues both times. Mascot advanced work trousers show in stock on website, however they aren't actually in stock.no contact you after ordering to advise extended lead times. First time waited 3 weeks with no contact and had to chase. Eventually cancelling my order because couldn't wait any longer for work trousers. Second time waited 4 weeks. Annoying AI email responses with no empathy or understanding or admission of fault. Again had to cancel. Avoid at all costs if you're ordering mascot from them as they don't actually stock it

3 November 2025
Unprompted review
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Reply from Workwear Gurus

Hopefully we can update this more fully in due course with a satisfactory resolution. I believe that our team have reached out to you to try to unravel the experience and to get things sorted for you.

Rated 1 out of 5 stars

Sent wrong size of trousers

Sent wrong size of trousers; website sizing misleading. Asked to send photos of trousers and tags which I did then received no response.

5 October 2025
Unprompted review
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Reply from Workwear Gurus

We've been trying to get hold of you by phone and by email to sort the issue for you here but haven't been able to get through. In an effort to explain: We unfortunately never received your photos on our side and were still waiting for your response. This is why the customer service ticket was still open. We are not sure what has happened here as we can see you have said that you sent them to us. Either way, we are very sorry there has been a breakdown here that has led to a delay resolving this for you.

We've received your return back and have obviously refunded you in full straight away. We have also amended the copy on the product listing to avoid any chance of misunderstanding. We thank you for highlighting the confusion.

Under the circumstances, we would also like to be able to reimburse you for the return shipping you paid yourself to get your trousers back to us so please do get back in touch so that we can do this.

Again, we are very sorry for any inconvenience you have experienced.

Rated 5 out of 5 stars

Women's work boots -Brilliant!

Boots are true to size, VERY comfortable, perfect for working/gardening outside!
Ordering was easy and delivered without any issues, promptly.
I will be ordering same boots when these wear out and definitely can recommend them.
So pleased I chose Dr Martens!

22 October 2025
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Reply from Workwear Gurus

So pleased you're happy with your purchase an glad we could help. Hope we can assist you again in the future.

Rated 5 out of 5 stars

Overalls

Excellent comfortable overalls wort the money

22 October 2025
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Reply from Workwear Gurus

Thanks for taking the time to review your purchase with us. We're glad you're happy with the overalls and look forward to assisting with any othr workwear needs in the future.

Rated 5 out of 5 stars

Great quality Carhartt jacket

Great quality Carhartt jacket. Very reasonably priced and great communication. Definitely recommend Workwear Gurus!

14 October 2025
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Reply from Workwear Gurus

Thanks for taking the time to share your thoughts on us and the product you bought. delighted you're happy and we look forward to helping you again in the future!

Rated 5 out of 5 stars

the delivery was on time.

the site was easy to use and the delivery was on time.

2 October 2025
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Reply from Workwear Gurus

Thanks for your feedback. We very much appreciate you taking the time to share your thoughts. We hope to help you again in the near future.

Rated 5 out of 5 stars

Great service

Great service. Kept me up to date about my order and delay with an item.
Thankyou for shipping my order quickly .

29 September 2025
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Reply from Workwear Gurus

Thanks for your review - very much appreciated. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Great customer service

Great customer service

29 September 2025
Unprompted review
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Reply from Workwear Gurus

Thanks for posting your thought on us. We appreciate you sharing this for others to see. We look forward to helping you again - hopefully in the near future!

Rated 5 out of 5 stars

New work trousers

Great service.

23 September 2025
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Reply from Workwear Gurus

Thanks for your review. We really appreciate you taking the time to post this and we look forward to helping you again in the future.

Rated 1 out of 5 stars

Do NOT buy from Workwear Guru. Reply to their reply

Do NOT buy from Workwear Guru.
I paid £121.99 for TIMBERLAND PRO TITAN 6 INCH LIGHTWEIGHT WATERPROOF S3 SAFETY BOOTS and they were a disaster. The right boot gave me a blister within minutes, the left boot pressed painfully against my pinky toe on a hard internal component, and despite being sold as “anti-fatigue” boots, my feet felt destroyed after just a few hours. I forced myself to wear them for three days hoping they would break in but the pain only got worse until I had to stop wearing them entirely.

I contacted Workwear Guru for a refund, but instead of standing by their legal responsibility as a retailer, they hid behind policy and tried to pass me off to the manufacturer. Even after I clearly explained the defects and cited the Consumer Rights Act 2015, they refused to resolve it unless I filled out forms and sent photos “for the manufacturer’s approval.”

This is unacceptable my contract was with them, not Timberland. Instead of fixing the problem quickly, they wasted my time with back-and-forth emails and pointless hurdles.
I feel completely scammed: expensive, painful boots and a retailer that refuses to take responsibility. Workwear Guru will not help you if something goes wrong avoid them at all costs.

Reply to Workwear Gurus:

You’ve had all the details from me multiple times over email. The defects are already clearly described:
Right boot caused a blister at the heel after minutes of wear.
Left boot presses my pinky toe against a hard internal component, which the right boot does not.

That’s inconsistent quality a textbook manufacturing fault. Yet even now, instead of taking responsibility and asking me to return the boots for inspection (the obvious first step if you truly believed in your process), you waste more of my time demanding photos of defects that cannot be photographed inside the shoe.

This is exactly the problem I described: endless hoops instead of a straightforward resolution. The contract is with you as the retailer, not Timberland, and hiding behind a form doesn’t change your obligations under the Consumer Rights Act 2015.

I’ve spent £121.99 on boots that injured me within hours and are unwearable. Instead of resolving it, you push customers into a dead-end process. That’s why my review stands.

4 September 2025
Unprompted review
Workwear Gurus logo

Reply from Workwear Gurus

Hi Mihai,

We’re really sorry to hear the boots caused you discomfort and that you have been caused to question the product quality itself. 

In order for us to begin any warranty investigation, we do need the physical evidence of a defect. This can be as simple as completing our quick form with a few photos, or in some cases we may arrange a physical inspection. These steps are in place to make sure every claim is handled correctly and consistently for all customers. Without this essential information, we’re unable to even start the process. The threat of posting a bad review doesn't change this reality. It is just unfortunate for all of us here as the team are simply trying to help you.

We absolutely respect your rights under the Consumer Rights Act and will always stand by them. You’ll see from other reviews that our team has successfully supported many customers through this process.

While we can’t pre-judge the outcome of an investigation before we've seen the evidence, if you provide the required information we’ll be able to progress this properly for you.

Kind regards,
The Workwear Gurus Team

Rated 5 out of 5 stars

First time purchase

First time purchase, delivery about a week but worth the wait (guessing ship from Europe or maybe stock issue). Great service. Purchased some Carhartt workwear - size down would be my advise. I will be buying from Workweargurus again for sure. Thank you.

23 September 2025
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Reply from Workwear Gurus

Thanks for your considered words here. Carhartt can sometime be slightly on the roomier size, though the style is somewhat looser fit.. i personally size down as well. We appreciate you kind words on our service as well and we look forward to helping you again with your workwear needs in the future.

Rated 5 out of 5 stars

Quick delivery easy to order

Quick delivery easy to order. Bought these for my son who works outdoors. Comfortable from first wear and waterproof. This is his second pair, he really likes that they are comfortable all day when working long hours.

16 September 2025
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Reply from Workwear Gurus

Thankd for your review here. Very much appreciate you taking the time to share your experience with us and we're delighted they work really well for your son. Hope to be able to help you again soon.

Rated 5 out of 5 stars

Rigger boots

Best boots great service

23 September 2025
Workwear Gurus logo

Reply from Workwear Gurus

Thanks for your review. We really appreciate you taking the time to share your thoughts and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Happy Customer

Easy to order, prompt delivery and a fair price.

11 September 2025
Workwear Gurus logo

Reply from Workwear Gurus

Thanks for sharing your experience buying from us. Delighted we hit the mark. Hope we can do so again in the near future with any other workwear needs.

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