TuffShop Reviews 260

First time using tuff shop , i ordered a pair of steel blue boot but they were causing discomfort. Helen was amazing , she sent another another pair of boots almost straight away and her instructions... See more

After using another competitor for uniform and being let down, then constantly having to chase them for a refund.. I was apprehensive when I did a big uniform order with Tuff Shop. However, they were... See more

We ended up with a faulty item, not tuffshops fault. Helen handled the problem quickly and efficiently. Replacement item arrived ridiculously quick! I actually cannot believe how fast and easy this w... See more

Clear communication throughout the process, able to provide me mockup examples over email of how my clothing would look before agreeing to pay. Good quality workwear and quality embroidery. Thanks t... See more

Had a problem with some work boots I brought . I cannot fault how professional Helen was in dealing with the manufacturing defect , she emailed me every day until a new pair of boots were delivered... See more

Used these guys for ages now and always dealt with Rob lodge who has always given me great advice and got me kitted out in great workwear.

I needed some PPE at short notice and ordered from TuffShop. Sadly they were out of stock so delivery would take longer than expected. I had to buy elsewhere as urgently needed. I cancelled the ord... See more

Ordered boots that were uncomfortable, and had a new pair delivered within days with no hassle. Helen from tuff shop was very responsive and as annoying as returning products can be, this was made eff... See more

Heard about Steel blue safty boots on site and Tuff Shop were tge cheapest with next day delivery. Took the plunge and got them most i've ever spent on safty boots by a fair margin. Tuff shop delive... See more

I use Tuffshop in Woodlesford for our Rising Stars t-shirts. The service is always fantastic, I always receive my order in good time and it is always of the highest quality. Staff are polite and helpf... See more

Helen Jackson from tuff shop delt with my partners problem in no time and solved it for us she answered every email and responded quickly will defo deal with this company again x thank you help

Outstanding service as always from Nicky, Helen, and all at Tuff Shop-great range too…I have made several purchases over the last few years of various work trousers and shorts and have always be... See more

Ordered my son a pair of work boots but after a couple of months the zip came off. I was slightly worried as they are work boots and will get damaged but as they was expensive I emailed the company a... See more

Great boots, best ever, wide fit steels,no more bunion rub. Great response from Jack, because DPD deliverer failed to deliver twice so John had to pick up from a post office. Jack is efficient and p... See more

Easy to deal with, quick responses when setting up Logos for embroidery etc and quick turn around times. Been using this guys for a few years and Helen has always provided a great service.

Owen and Helen plus everyone that we have had dealings with on our purchase have been so helpful. We ordered work Snickers and have had a few issues choosing the right size for me son. But each time t... See more

I bought a pair of SteelBlue work boots and when I put them on there was a small metal bump on the toecap under the lining. I reported this to TuffShop who immediately contacted SteelBlue and a new pa... See more

I ordered my dad two pairs of snickers trousers. There was a delay with them, as the size I ordered had to be sent to them by snickers. This is usual just after Christmas and not a fault of the compan... See more

Fist time using TuffShop and had a great experience. I accidentally ordered the wrong size and managed to send back no problem, had great communication via email and my exchange is on the way. Jack w... See more

A problem with one of the work boots after the first month, got in touch, explained details and received fantastic service. New pair now on the way within days of contacting the team. Huge thank you... See more

Ordered some workwear from tuffshop, mistakenly Ordered the wrong size got the product changed hassle free great customer care from Jack

Great service from Tuff as usual!! Needed some branded PPE fast tracking for a major project and Bob Lodge managed to turn around extremely quickly! High quality products as well as is always th... See more

Bought the wrong snickers shorts. First pair came quickly but I’d ordered the wrong ones. So, I did a return and ordered the correct pair. First pair came rapidly. Had to phone to see what had happ... See more

Had an issue with a product we purchased, it was faulty. Just one of those things Contacted Tuff shop and replacement with us in less than a week. Proper customer service

We purchase all our Performing Arts Uniform T shirts via Nicky at Tuffshop and the service is quick and efficient and good follow up on ordering and supply. Would recommend .

I Had an issue with my delivery it was all my own fault by misspelling credentials but Helen managed to find my order and resolve the issue straight away. Helen’s customer service was excellent will d... See more

Ordered trousers from Tuffshop that were too small, the team were great in handling the exchange. Responded to my emails and really appreciated Jack’s update to let me know the replacement had been so... See more

Brilliant customer service, Helen was so quick at responding back to me and sorting everything I needed. Would highly recommend.

Very pleasant to deal with, had a minor issue with an order, dealt with quickly and professionally, would certainly use again.

I had an issue with a pair of trousers after I’d worn them to work. Bob at tuffshop really went above an beyond to help me out. Still waiting for the new pairs to come out to be but assured me that if... See more

Jack was very helpful had exactly what I was looking for made ordering very easy top service

HELEN has been very friendly throughout and replied speedy to all my questions. I'm an odd shape and she has tried to help find some trousers for me. I'm really pleased with the service o have receive... See more

We have been using Tuffshop for many years now and we keep going back to them. Their items are always as described, the quality is outstanding, the customer service level is high, especially from Robe... See more

Great customer service. Helen did an excellent job helping me with my return.

What a gaff! The lad in the counter Owen, a pleasure to deal with. Unfortunately I left my work trousers I had just purchased on the counter. Own went above and beyond. Dropped them off at my home aft... See more

Brilliant service from Tuffshop very accommodating and helpful when it came to ordering and personalising. Jack was great kept me in the loop with my order. Will definitely useTuffshop again 😁

Really recommend giving these guys a try if you’re looking for customised workwear, I’ve had a few issues with previous companies. I wanted a carhartt jacket embroidered but they’re not normally embro... See more

Helen was a great help at customer services Had a ripped stitching on my left boot sent a replacement after a few pics of damage 👍

I ordered a pair of steel blue work boots from tuff shop, the weee delivered on time and as ordered however after just over a week they were showing signs of damage. I contacted Tuff shop and was inf... See more

Had issue with product. Helen from sales was extremely helpful Issue resolved

Ordered some new Snickers workwear. No embroidery or any additional services were needed. Order was placed on a weekend. So expected my order to be processed on the Monday or Tuesday and have it the n... See more

Happy with the products chosen. Initially first order was not correct, due to size, not Tuffshop fault. Sent back next day and received in by Tuffshop, I emailed the requested info to speed up exchan... See more

Abigail was so helpful and always with a big smile, my place to go for my work were 👍😊

Helen Jackson, great help with the issue i had with my boots. Sorted it out and had a replacement pair within a few days.

Super helpful and responsive service - I thought I'd placed an order, which I hadn't but was helped to actually complete my order and then it was kept an eye on by the customer service rep (Helen) the... See more

I ordered two sets of PPE boots as I need some in a hurry, couldn't care which one fitted best. The website didn't state any delivery delays on either. A few days later, no delivery dispatch info, so... See more

Wonderful service received from Helen. She was quick to respond and to resolve any queries I had. I would definitely recommend her and Tuffshop to anyone.

I called Tuffshop as we had an enquiry from a new company requesting to meet with us on site regarding joinery works and with this been potentially a big contract for us so wanted to look the part an... See more

Very helpful and good communication, especially Helen Jackson who sorted my exchange for me, thank you Helen!

Great service thank you Robert Lodge- brilliant to have a customer focused service with straight forward ability to contact the company and receive a quick response

Needed some new safety trainers and the pair I chose were too wide for my feet. Spoke with Helen who moved heaven and earth to try and find a pair that would suit my narrower foot and meet my other ne... See more

Ordered between Christmas and New Year which was my first mistake as took almost three weeks to arrive. Apparently my fault although no mention on the website saying there would be a delay during thi... See more