Safetec Direct Reviews 4,935

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient delivery service, often highlighting quick turnaround times and next-day arrivals. Many people appreciate the high quality of the products received, including workwear, safety equipment, and branded items, noting their comfort and durability. The ordering process is frequently described as seamless and easy to use, with a well-organized website and excellent communication regarding order progress. However, some customers also noted issues with delivery, specifically mentioning delays and problems with the courier service, DHL. A few other people also felt that some items were occasionally missed from their orders or that there were difficulties with tracking parcels.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers praise the speed of delivery,... See more

Product

Reviewers highlight positive aspects of product quality and selection. Customers are pleased with items like... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the top-notch customer... See more

Order

People report positive experiences with order. Customers consistently praise the simple and easy-to-navigate... See more

Quality

Customers consistently express high satisfaction with the quality of products. Many reviewers highlight items... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent service. After three separate orders, I remain totally impressed. All delivered quickly and for a good price. Customer service top notch, followed by a very good refund service for the two i... See more

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Rated 5 out of 5 stars

Ordered bib and brace overalls in the standard and painter spec.The good quality of the overalls was evident once unpacked justifying the higher pricing of the mid range. Very impressed by the painter... See more

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Rated 5 out of 5 stars

I work for a company that needed branded Hard Hats in Northern Ireland and had been struggling to get a reliable supplier. Amelia from SafeTec was very helpful from start to finish and worked through... See more

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Rated 5 out of 5 stars

I have found this company online and was really surprised by the prices, so I said, 'I'll give it a shot!' I have ordered 6 softshell jackets with the company logo embroidered. Communication was bril... See more

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Rated 5 out of 5 stars

Seamless order and delivery - extremely efficient approach to business . Goods despatched within 24 hours and delivered 24 hours thereafter ..hard to ask for any more than that! Well done Safetec !

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Rated 5 out of 5 stars

Finally the real M3 earplugs after a few attempts to purchase online from other places and always ending up receiving cheap knock-offs. The delivery was prompt, updates were given regularly and the... See more

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Rated 5 out of 5 stars

Had a quick turn around project for some HI-VIS Clothing - Spoke with Dan who confirmed, what was required for compliance, but also turned around an order - with custom logo in less than 7 days. Fanta... See more

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Rated 5 out of 5 stars

Needed these Traffi gloves for a trial asap - right product, arrived next day no hassle and not bombarded with emails trying to sell me more goods. Just a copy of my invoice and a polite link to their... See more

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Rated 5 out of 5 stars

Have been dealing with Safetec for over 4 years now and find their prices and service to be fantastic, from point of order to receiving your goods the service is great..Dean Murphy is always at han... See more

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Rated 5 out of 5 stars

I received the delivery speedily, but found that one item had been missed from the delivery. So, contacted your good selves and received an email back to sort the issue out. The missing item turned... See more

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Rated 5 out of 5 stars

We needed a new first aid kit for our small community run shop as the old one was out of date. I researched several kits that were available and this one, while not the cheapest, seemed to offer t... See more

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Rated 5 out of 5 stars

The whole experience was first class. Selecting and ordering was great with there website and they were great keeping me updated with my items all the time even when the package was delivered. I would... See more

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Rated 5 out of 5 stars

I was able to keep and find my Saved items before finally making the online purchase. Two days later. Great tracking [and adjustment] from your delivery partners too.

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Rated 5 out of 5 stars

I needed to return a package because I needed a larger size. Safetec were very helpful and immediately arranged for it to be collected and returned. The replacement order arrived quickly I am very ple... See more

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Rated 5 out of 5 stars

I bought a Uneek cardigan from Safetec after being given one by my employer. It was so comfortable that I decided to buy one for myself (without company logo). I accidentally ordered the wrong size. I... See more

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Rated 5 out of 5 stars

Items ordered and delivered next day at time advised via email. Kept informed of order progress from start to delivery. Excellent service and will use company again.

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Rated 5 out of 5 stars

Brilliant service and customer care. First order arrived today (earlier than forecast). Very pleased. Have now sent my second order, with more to follow. Thanks very much

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Rated 5 out of 5 stars

Have been using Safetec for years. Excellent product line an brilliant service. Even when one of my fussy staff wanted to change clothing items they dealt with it perfectly. Now I have set up my own b... See more

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Rated 5 out of 5 stars

The product I ordered is of a good quality at a great price. The delivery was much faster than I expected, which is very useful to know for future orders and I will definitely be using Safetec Direct... See more

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Rated 5 out of 5 stars

Good website, easy to use and order. Very quick delivery, good courier used which is important nowadays with so many bad ones about. Good prices as well, will use again.

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Rated 5 out of 5 stars

Simple ordering process, delivered quickly and well packaged. On top of brilliant pricing they have no room for improvement!

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Rated 5 out of 5 stars

I am just in the process of returning a power cap visor seal That i ordered wrong But in general everything i have ordered i the past has come on time and in good condition Excellent condition... See more

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Rated 5 out of 5 stars

Had 2 pairs of the same work trousers for over 3 years and just decided it was time for some new ones. My work trousers were easy to order via their web site, Items arrived 2 days later by courier.... See more

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Rated 1 out of 5 stars

Despite working in a busy office, the courier company, (DHL), has failed on three occasions to deliver. I'm therefore unable to review the product as it still hasn't been received.

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Rated 5 out of 5 stars

Ordering process was simple and an easy site to navigate. Great range of products to choose from . Speedy delivery as well . Jacket looks good and well made but not yet worn .

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Rated 5 out of 5 stars

Once again perfect all round. Great service and fast shipping every time. I got exactly what I ordered and well packaged. Wouldn't go anywhere else.

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Rated 5 out of 5 stars

Really fast delivery. First aid refill kit just what I needed excellent quality.

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Rated 5 out of 5 stars

Always a great service used this company many times over last few years. Great communication very helpful.

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Rated 5 out of 5 stars

I tried to get these trousers everywhere but couldn’t find them, then i saw your website, i got two pair for the price of one here in scotland. Will definetely shop here again

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Rated 5 out of 5 stars

easy to find what i was looking for, good price, delivered as promised, all in all a quick and efficient experience

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Rated 5 out of 5 stars

Brilliant Quick delivery service with good communication on the tracking of the Parcel. The Item was excellent in quality and such a reasonable price. Thank You

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Rated 5 out of 5 stars

Great service and a fantastic price for quality items. Half the price of my local work wear shop. Definitely use again

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Rated 1 out of 5 stars

Delivery dalyed daioy for a week now dhl is a horrible delivery partner

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Rated 5 out of 5 stars

Great value product - Bump Cap just what we needed to assist safety with new products on our shop floor. Great quality and value, next day delivery!

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Rated 5 out of 5 stars

Always have great service with Safetec. Excellent products at very reasonable prices, with prompt delivery.

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Rated 5 out of 5 stars

From ordering to delivery within less than 24 hours Great service Great product

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Rated 5 out of 5 stars

Just what I wanted at a reasonable price and delivered promptly. Rather to many contact emails though.

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Rated 5 out of 5 stars

An excellent service,could not Wish for any better,with a very good product for the price

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Rated 5 out of 5 stars

service was excellent first time using quick postage item just what needed and great product and quality

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Rated 5 out of 5 stars

Everything needed was in stock, and delivery was unbelievably fast. Superb service....thank you.

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Rated 5 out of 5 stars

Easy to order online and next day delivery, who can complain at such an excellent service 👍

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Rated 5 out of 5 stars

Good price, great comms and fast delivery. What you'd expect but don't often get, Thank you.

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Rated 5 out of 5 stars

Clear information in products, well organized website. Delivery was prompt and an invoice emailed equally promptly.

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Rated 5 out of 5 stars

Items as advertised Delivery updates great Arrived as expected Price second to none

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Rated 4 out of 5 stars

The ordering of the goods was fine but the delivery by DHL was awful. First they supposedly couldn’t find us second time still couldn’t find us although I had rang up to arrange for the second attempt... See more

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Rated 5 out of 5 stars

Easy site navigation, products ordered were of highest quality and delivered very swiftly!

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Rated 5 out of 5 stars

Exceptionally Efficient. Order one afternoon and the items came under 24hours later. Well packaged and exactly as described.

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Rated 5 out of 5 stars

Great service with a vast amount of parts available to order, and quick delivery.

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Rated 1 out of 5 stars

Hi.It appears that you dispatched my parcel to DHL promptly. They informed me of three consecutive delivery dates/time periods - all of which they missed. I then selected it to be delivered to one o... See more

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Rated 5 out of 5 stars

I was pleased with the time it took to receive the masks I have COPD and I also have a horse so I'm trying to find the best solution with doing the haynets

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Rated 4 out of 5 stars

Product was good and what I wanted. Have to question the p&p charged. The Isleof Man is not in Outer Mongolia and even courier charges should not be too much. Royal Mail can send smallpackages for... See more

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Rated 1 out of 5 stars

Paid £9.95 for delivery which was supposed to be next day but arrived 3 days later. Not great service or value for money. Will definitely not be using again.

Company replied


Company details

  1. Safety and Work Wear Store
  2. Protective Clothing Supplier

Written by the company

Safetec Direct are fantastically proud to have built a huge customer base, serving businesses all across the UK & Europe. With over 20 years experience, our customers rely on us for amazing customer service, top quality products, fast delivery and exceptional value. So whether you're a small one-time buyer or multinational giant needing continued supply you can rely on us to have you covered. Come and give us a try.... Discover Low Prices & Fast Delivery on Thousands of Workplace & Safety Items!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Prompt delivery

8 April 2026
Safetec Direct logo

Reply from Safetec Direct

Hi Stephen, , we are pleased to hear you are happy with the service and quick delivery, Many thanks Safetec Team !

Rated 5 out of 5 stars

Good service

Ordered T-shirts embroidered with company logo. Look good, fit OK, and feel comfortable.

Quick turnaround and quick delivery.

14 April 2026
Unprompted review
Safetec Direct logo

Reply from Safetec Direct

Hi Tim,
Thank you for ordering from Safetec Direct and for trusting us with your personalised workwear. I'm glad to read that you're happy with everything.
Safetec Team

Rated 5 out of 5 stars

Very pleased

Ease of use of website - to find the item, to place the order. Despatched very quickly. Just about the right number of emails to keep me informed. Their chosen delivery method - DPD - was a bit slow but not because of Safetec. Very pleased overall with this second time of use.

8 April 2026
Safetec Direct logo

Reply from Safetec Direct

Hi Ian,
Thank you very much for such a glowing review and for your continued business with us, it really is appreciated.
Thank you again.
Safetec Team

Rated 5 out of 5 stars

Order placed

Order placed, paid for and goods received as per order and description

10 April 2026
Safetec Direct logo

Reply from Safetec Direct

Hi John,
Thank you very much for ordering from Safetec Direct and for your kind 5* review.
Safetec Team

Rated 5 out of 5 stars

Efficient and quick delivery

Efficient and quick delivery. Good gloves!

7 April 2026
Safetec Direct logo

Reply from Safetec Direct

Good afternoon Scott, we are pleased to hear you are happy with the service and your order, Many thanks Safetec Team !

Rated 1 out of 5 stars

delivery taking a p.

delivery taking a p.. tracking saying they were unable to delivered my parcel at 18.30pm as nobody at home everybody was home at that time they didn't even tried !!!

10 April 2026
Safetec Direct logo

Reply from Safetec Direct

Thank you for your review. We are here to help, Monday to Friday on 0345 500 6060, any issues please contact us as this is the first we know when we are left a negative review about DHL the courier. We believe the postcode you have provided may be incorrect, we have tried to call you today at 11.34am and have left a voicemail for you.
Safetec Team

Rated 5 out of 5 stars

The woman who works for you was…

The woman who works for you was absolutely brilliant and took me though everything to help me order from yourselves we need more people like her

9 April 2026
Safetec Direct logo

Reply from Safetec Direct

Hi Linda,
Thank you for your lovely 5* review! This is exactly the service we strive for at Safetec for all of our customers. We will pass your review across to the team.
Safetec Team

Rated 5 out of 5 stars

Brilliant Service

1st. time used and totally impressed. Order acknowledged in minutes, progress of order information brilliant, delivery notification first class oh, nearly forgot, the product purchased excellent. Will be using again.

8 April 2026
Safetec Direct logo

Reply from Safetec Direct

Thank you for your review and kind feedback.
Safetec Team

Rated 5 out of 5 stars

I always use Safetec

I always use Safetec, quality products and good prices. Delivery is quick and well priced.

9 April 2026
Safetec Direct logo

Reply from Safetec Direct

Hi Bryan,
Thank you for your kind review and your continued business with us.
Safetec Team

Rated 5 out of 5 stars

Excellent products

Excellent products , great prices and very quick delivery. Impressive
Keep up the good work

8 April 2026
Safetec Direct logo

Reply from Safetec Direct

Hi Guy,
Thank you for your kind 5* review! This is exactly the service we stive for at Safetec. We look forward to welcoming you back in the near future.
Safetec Team.

Rated 5 out of 5 stars

Good quality

Good quality, Great pricing, very easy to see what you need and how many needs ordered and fast delivery

7 April 2026
Safetec Direct logo

Reply from Safetec Direct

Hi Andrew,
Thank you for the kind 5* review, it really does mean a lot to us! I am glad you had such a positive experience, this is exactly what we strive for at Safetec.
Safetec Team

Rated 5 out of 5 stars

Excellent Service from Safetec Direct.

Excellent service. After three separate orders, I remain totally impressed. All delivered quickly and for a good price. Customer service top notch, followed by a very good refund service for the two items returned (tried two different sizes to ensure best fit). I'm now stocked up with a good supply of working clothes, which are comfortable and practical. Thanks very much to everyone concerned who have helped me in my various purchases.

19 March 2026
Safetec Direct logo

Reply from Safetec Direct

Good afternoon John, we are very pleased to hear you are happy with the customer service and your order, Many thanks Safetec Team !

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