Samsian Ltd Reviews 

516
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and reliable service, noting the team's efficiency and professionalism in handling boiler installations and annual servicing. Many appreciate the promptness and thoroughness of the work, often highlighting how problems are quickly identified and resolved. People feel confident and in safe hands, knowing their heating systems are well-maintained. The staff are consistently described as professional, friendly, and polite, often going above and beyond to assist customers. Reviewers frequently highlight their trustworthiness, tidiness, and willingness to explain things clearly. Many also value their punctuality and accommodating nature, making the overall experience pleasant and stress-free.

What people talk about most

Service

Customers had positive experiences with service, consistently describing it as reliable, professional, and... See more

Staff

Customers consistently note positive experiences with staff, describing them as reliable, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan had installed our boiler several years ago and either he or Sam had serviced it every year which we were very happy with. This year we had a technical problem with the boiler. Dan arranged to visi... See more

Company replied

Rated 5 out of 5 stars

Dan, Sam and Alex did a great job fitting a new boiler for us and associated work in connecting a new cylinder/main etc. Very professional, punctual, tidy and a pleasure to have around. The work compl... See more

Company replied

Rated 5 out of 5 stars

We have used Samsian for a number of years since they installed a new boiler. We have always been very happy with the service Dan and Sam have provided, including helping us when problems have arisen... See more

Company replied

Rated 5 out of 5 stars

New boiler was installed by Danny at my parent's house a few years ago. Excellent work and good courteous service. Danny and Sam have undertaken all the services and any call-outs since and have these... See more

Company replied


Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Boiler and Heating Service
  4. Plumber
  5. Radiator Repair Service

Written by the company

Gas boiler installation, servicing & repairs in Kent by trusted, local engineers. With hundreds of reviews available online to view, you can trust Samsian Ltd. Established in 2010 and with more than 35 years’ experience, we are a local family-run business operating in Kent and South London, specialising in boiler installation, repair and service for domestic and commercial customers in & around Sevenoaks. We maintain and install Oil, natural gas & LPG heating appliances for domestic and commercial customers. As a Vaillant MasterTech installer, we are able to offer 10 year warranties with most Vaillant boiler models including the new ecoTEC Plus remastered Hydrogen prepared boiler. Other boiler brands we work regularly with are Glowworm, Worcester Bosch, Viessmann, Baxi, Potterton, Ideal, ATAG, Grant, Alpha, Keaton, Main, Vokera to name only a few. Courtesy – Professionalism – Quality – Care are our core values are central to the services we provide, and our customers choose us because of this. For more information about Samsian Ltd get in touch via our contact page. We can also be found on all the main stream social media networks such as Facebook, Instagram, TikTok and Twitter under the username Samsiangas. Look us up and check out our profile there too for more assurance that you have chosen the right company to help with your heating.


Contact info

5.0

Excellent

TrustScore 5 out of 5

516 reviews

5-star
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1-star

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5.0

All reviews

(516)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

I thoroughly recommend Samsian - they always do an excellent job. They installed and service my boiler every year and are readily on hand for any queries I have about my heating system. Good communications and good all round!

19 January 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you very much for the recommendation Bridget.
We’re delighted you continue to trust us with your annual servicing and any questions about your heating system. Clear communication and reliable support are exactly what we aim to provide. Thanks again for choosing Samsian Ltd.
Dan

Rated 5 out of 5 stars

Outstanding service.

From booking the appointment for our annual combi boiler service, to the engineer carrying out the work, the Samsian team are ultra efficient. The engineer arrived promptly, checked if he needed to take his boots off, and was polite throughout. He explained one minor problem he had found, how he had fixed it and for us to keep an eye. Thanks again Samsian for a very positive experience.

19 January 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your kind review LD.
We’re really pleased you were happy with the service and that our engineer’s punctuality, respect for your home and clear explanation stood out. Thanks for choosing Samsian, we look forward to seeing you next time.
Dan

Rated 5 out of 5 stars

It's truly delightful to have someone…

It's truly delightful to have someone you can fully trust to stay in your home. Sam is dependable, always completing essential tasks and never suggesting work that isn't required.

26 January 2026
Unprompted review
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Reply from Samsian Ltd

Thank you for your kind words Adam. We’re really pleased to hear you felt comfortable and well looked after, and I’ll be sure to pass your comments on to Sam — he’ll really appreciate them.
Dan

Rated 5 out of 5 stars

As usual

As usual, the service was excellent—full of expertise and assistance. I wouldn't consider going elsewhere.

24 January 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the great feedback Jill — we’re delighted you were happy with the service again and really appreciate your loyalty.
Dan

Rated 5 out of 5 stars

A reliable family firm

Samsian are not just efficient and courteous but 110% reliable. Compared with "national" firms they are a shining light that puts even other family firms to shame

6 October 2025
Unprompted review
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Reply from Samsian Ltd

Thanks you Roger, what a great comparison too. We really appreciate your feedback.
Dan

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. All members of the family team are always efficient and courtesy

13 October 2025
Unprompted review
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Reply from Samsian Ltd

Thank you Peter I'll make sure the Team and family :) are made aware of your review.
Dan

Rated 5 out of 5 stars

Samsian - local and reliable Company

Samsian are local, professional and reliable, this is the 7th time they have been out to service the CH boiler, and they installed it as well back in 2018. I have never had any problems, always clean and tidy in working. Recommended.

7 October 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thanks you for the review and of course your loyalty Alison. See you again next year.
Dan

Rated 5 out of 5 stars

Helpful annual reminder

Danny has serviced our boiler and gas fire for a few years now. What I find most helpful is the annual reminder from Joanna - know I would forget otherwise! Thank you

27 October 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you so much for the review Tiredmum. We're pleased Jo's annual reminders are working well.
Dan

Rated 5 out of 5 stars

So trustworthy!!

Having someone so trustworthy that you can leave them in your home is an absolute pleasure.
You can rely on Sam to do what is necessary and never quote for work that you don't really need.

15 October 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for this review Neil, really appreciate the feedback. I'll make sure to let Sam know too.
Dan

Rated 5 out of 5 stars

Great service and a great company who…

Great service and a great company who has the customers best interest to heart. Sam was brilliant and very informative. Highly recommend Samsian for all things to do with heating and servicing

10 October 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the feedback and recommendation Tim, it's very much appreciated.
Dan

Rated 5 out of 5 stars

Value for money

Both Sam and Danny are very professional. Always friendly, value for money and very accommodating. I have no hesitation in recommending Samsian Ltd, a family run Boiler Services Company in Kent.

7 October 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the wonderful feedback and recommendation Kevin. We really appreciate your kind words and continued support - it means a lot to our family business.
Dan

Rated 5 out of 5 stars

Excellent customer service

Prompt, courteous, reasonable price.

15 October 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Appreciate the feedback Noel. Look forward to seeing you again next year.
Dan

Rated 5 out of 5 stars

Excellent service

Prompt, efficient, clean and cheerful service. Its always a pleasure to see Dan at Samsian and it's reassuring to have the boiler serviced so well.

8 October 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the kind words Joanne. We're really pleased you’re happy with the service.
Dan

Rated 5 out of 5 stars

Always a great job

I've used these guys for years. They are reliable, turn up on time, do the job and leave, with no mess.
Very happy to recommend.

12 August 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thanks for the great feedback Mike. Always a pleasure to help, and we really appreciate you trusting us over the years. Glad to know we’re still ticking all the boxes for you.
Dan

Rated 5 out of 5 stars

Samsian - why use anyone else

Samsian are always on time very neat and tidy workers and take time to explain everything to you. They service our boiler annually and have helped us with heating issues in the past. Very reliable

31 March 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your lovely feedback Janet, we’re so glad to be able to help and keep things running smoothly for you.
Dan

Rated 5 out of 5 stars

Great service as always so…

Great service as always so knowledgeable and helpful wouldn’t use anyone else.

2 April 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you Neil, we truly appreciate your trust and loyalty.
Dan

Rated 5 out of 5 stars

Quick landlord gas safety check

Danny attended promptly to conduct a landlord gas safety check.

18 March 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your review Mark. See you again same time next year hopefully.
Dan

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service! Dan arrived quickly with very short notice, communicated clearly throughout, and handled everything with professionalism. Took all the stress out of the situation—highly recommend!

11 July 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for leaving us a review Amy. I'm pleased we were able to help get things back to normal again for you.
Dan

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