Samsian Ltd Reviews 

516
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the team's efficiency, reliability, and professionalism in boiler installations and annual servicing. Many appreciate the staff's punctuality, courteous demeanor, and clear explanations, often feeling confident and in safe hands. The company goes above and beyond, providing trustworthy and helpful assistance, making them highly recommended for heating and plumbing needs. Some people also felt that the team's honesty and trustworthiness were notable, specifically mentioning they never suggest unnecessary work. Additionally, reviewers frequently highlight the tidiness of the work, ensuring areas are left clean after service.

What people talk about most

Service

Consumers find service to be positive, consistently describing it as reliable, professional, and polite.... See more

Staff

Clients share positive opinions on staff, consistently describing them as professional, reliable, and polite... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New boiler was installed by Danny at my parent's house a few years ago. Excellent work and good courteous service. Danny and Sam have undertaken all the services and any call-outs since and have these... See more

Company replied

Rated 5 out of 5 stars

Dan had installed our boiler several years ago and either he or Sam had serviced it every year which we were very happy with. This year we had a technical problem with the boiler. Dan arranged to visi... See more

Company replied

Rated 5 out of 5 stars

Dan, Sam and Alex did a great job fitting a new boiler for us and associated work in connecting a new cylinder/main etc. Very professional, punctual, tidy and a pleasure to have around. The work compl... See more

Company replied

Rated 5 out of 5 stars

We have used Samsian for a number of years since they installed a new boiler. We have always been very happy with the service Dan and Sam have provided, including helping us when problems have arisen... See more

Company replied


Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Boiler and Heating Service
  4. Plumber
  5. Radiator Repair Service

Written by the company

Gas boiler installation, servicing & repairs in Kent by trusted, local engineers. With hundreds of reviews available online to view, you can trust Samsian Ltd. Established in 2010 and with more than 35 years’ experience, we are a local family-run business operating in Kent and South London, specialising in boiler installation, repair and service for domestic and commercial customers in & around Sevenoaks. We maintain and install Oil, natural gas & LPG heating appliances for domestic and commercial customers. As a Vaillant MasterTech installer, we are able to offer 10 year warranties with most Vaillant boiler models including the new ecoTEC Plus remastered Hydrogen prepared boiler. Other boiler brands we work regularly with are Glowworm, Worcester Bosch, Viessmann, Baxi, Potterton, Ideal, ATAG, Grant, Alpha, Keaton, Main, Vokera to name only a few. Courtesy – Professionalism – Quality – Care are our core values are central to the services we provide, and our customers choose us because of this. For more information about Samsian Ltd get in touch via our contact page. We can also be found on all the main stream social media networks such as Facebook, Instagram, TikTok and Twitter under the username Samsiangas. Look us up and check out our profile there too for more assurance that you have chosen the right company to help with your heating.


Contact info

5.0

Excellent

TrustScore 5 out of 5

516 reviews

5-star
4-star
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1-star

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5.0

All reviews

(516)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and fair value

Excellent, punctual service. Would happily use again.

10 March 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your kind review Simon — it’s much appreciated.
We’re pleased to hear you were happy with the punctual service and would use us again.
Dan

Rated 5 out of 5 stars

A very reliable company which do a good…

A very reliable company which do a good job.

24 February 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your kind feedback — we really appreciate it.
Glad to hear you’ve found us reliable and that you’re happy with the work carried out.
Dan

Rated 5 out of 5 stars

Great service

Once again our boiler service was done, on time, efficiently, certificate on line, not cheap but nothing is these days.

13 February 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your continued custom Stephen — it’s always appreciated.
We’re pleased to hear everything was carried out on time and efficiently, and that the certification process was straightforward. We understand costs are a consideration these days, so we always aim to deliver a service that reflects good value and reliability.
Look forward to seeing you next year.
Dan

Rated 5 out of 5 stars

Boiler Service Feb 2026

A year ago Samsian installed a new Boiler and the work was not easy but they have done a brilliant job... taking care of their surroundings. All was done spectacular and left all cleaned up. Now this year, Sam was back to do the yearly Service and everything was just top notch again.... Rang the Doorbell on the dot, as punctual as a Swiss clock and has done fab work again. I can only highly recommend Samsian with Dan and Sam..

21 February 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for such a fantastic review and for your continued trust in us since your installation last year Beat.
We’re really pleased to hear that both the install and your recent service visit met the same high standard — from the care taken during the work to leaving everything clean and tidy. Sam will be especially pleased to hear your comments on his punctuality!
Your recommendation means a great deal to us, thank you again.
Dan

Rated 5 out of 5 stars

Excellent family run business.

Samsian is a family owned business and it is very apparent that their customers matter to them. Their workmanship is excellent, their customer care is excellent and I do not have a negative comment to make about Danny, Jo or Sam. I feel very confident in the knowledge that they are looking after my boiler and heating, especially since being widowed last year. They go above and beyond.

10 March 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you so much for your kind and thoughtful review Mrs Willis— it genuinely means a lot to all of us.
We’re really pleased that you feel confident and well looked after, that’s exactly what we aim for. Your comments about our workmanship and customer care are hugely appreciated, and I’ll be sure to pass them on to Jo and Sam as well.
We’re always here whenever you need us.
Dan

Rated 5 out of 5 stars

Boiler Service

Sam has been servicing our boiler since installing it in 2018. Always on time and undertakes the service with courtesy and professionalism.

3 February 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your continued trust in us since 2018 Gruf — it really does mean a lot.
We’re delighted to hear that Sam continues to deliver punctual, courteous and professional service year after year. We look forward to seeing you at the next service.

Dan

Rated 5 out of 5 stars

Efficient

Efficient, polite and reliable service.

23 February 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your kind review Gloria. We’re really pleased you found the service efficient, polite and reliable — exactly what we aim to deliver every time. We appreciate your support.
Dan

Rated 5 out of 5 stars

Excellent service

We have used Samsian for a number of years since they installed a new boiler. We have always been very happy with the service Dan and Sam have provided, including helping us when problems have arisen from time to time. Most recently they quickly identified that we had dangerously low gas pressure to our meter and provided the information we needed to engage SGN to act quickly to resolve the problem. We were very thankful to have our gas supply restored in a timely fashion.

19 January 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you very much for your continued support over the years S & J.
We’re really pleased we could help identify the gas pressure issue quickly and point you in the right direction to get it resolved safely. Situations like that highlight how important proper checks are.
We truly appreciate your trust in us.
Dan

Rated 5 out of 5 stars

Great company

Always polite, respectful and friendly.

8 January 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your lovely review Karen H
We’re really pleased to hear you found the service polite, respectful and friendly — exactly the standard we aim to maintain. We appreciate your support.
Dan

Rated 5 out of 5 stars

Excellent

Always easy to deal with and excellent, from booking the appointment to the service being carried out. Excellent communication, and a good price for the service. We wouldn't use anyone else.

3 February 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you so much for your lovely review Karen.
We’re really pleased everything was smooth from booking to service, and it means a lot to hear you wouldn’t use anyone else. We truly appreciate your support.
Dan

Rated 5 out of 5 stars

Always Helpful

Regular, efficient, and always helpful

13 January 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your positive review Susan, as well as your continued support.
Dan

Rated 5 out of 5 stars

Great Work

Dan, Sam and Alex did a great job fitting a new boiler for us and associated work in connecting a new cylinder/main etc. Very professional, punctual, tidy and a pleasure to have around. The work completed is of a high standard and it's so lovely to have heating again! We will definitely use Samsian again. Thanks guys.

11 February 2026
Unprompted review
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Reply from Samsian Ltd

Thank you so much for the great review Jody & for looking after us with refreshments and cake :)
It was an absolute pleasure for us to be part of your project & thank you for choosing us.
Dan

Rated 5 out of 5 stars

A great company

A great company, we have been having our boiler serviced and gas inspection carried out by Samsian for several years. The whole team are very experienced and do a great job. They always arrive at the appointed time and very professional in their work. We have no hesitation to recommend any one to Samsian for heating and plumbing services.

14 January 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you so much for your great review and for trusting us year after year Dave. We’re really pleased you’re happy with the service and professionalism from the team.
Dan

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Professional and reliable.
Dan has serviced and checked my gas boiler every year.

7 January 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your kind review Sarah.
We’re really pleased to have looked after your boiler year after year, and it’s great to hear you’ve found the service professional and reliable. We truly appreciate your continued support.
Dan

Rated 5 out of 5 stars

Punctual and knowledgeable

Punctual and knowledgeable

30 January 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your review Juliette.
We’re pleased to hear you found the service punctual and knowledgeable — exactly the standard we aim to maintain.
We appreciate your continued support.
Dan

Rated 5 out of 5 stars

Great Family local business

Great Family local business, Knowledgeable and friendly service.

12 January 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the lovely review Gary.
We’re proud to be a local family business, so it’s great to hear you found the service knowledgeable and friendly.
We’re grateful for your continued trust in us.
Dan

Rated 5 out of 5 stars

As always polite and efficient service

21 January 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your kind review Michael.
We’re pleased to hear you found the service polite and efficient, this is exactly what we aim to deliver every time.
Thanks again for choosing Samsian Ltd Michael.
Dan

Rated 5 out of 5 stars

Superb service..!

We’ve been using Samsian for 15 years and they’ve always been superb. Very happy to support a local business and wouldn’t hesitate to recommend them to anyone.

3 February 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you so much for your continued support Nick — that truly means a lot to us. We’re incredibly grateful for your loyalty and recommendation. Thanks again for choosing Samsian Ltd again.
Dan

Rated 5 out of 5 stars

SAMSIAN plumbing is fantastic A family run…

SAMSIAN plumbing is a family run business who care about the customers Danny responded to my boiler issue the same day even though it was in the middle of winter and he was fully booked he managed to fit me in and resolved my issue straight away Have used them for several years now and they are trustworthy, clean, efficient and reasonably priced What more could you ask for

24 January 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you so much for your kind words and continued support over the years. We always do our best to help, especially during the busy winter months, so we’re really pleased we could get to you quickly and resolve the issue. It means a lot to be described as trustworthy, clean and efficient, that is exactly what we aim to be. Thanks again for choosing us Diane.
Dan

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