The Flooring Outlet Reviews 416

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, informative, and friendly, often going above and beyond to assist with choices and provide excellent advice. The service is frequently described as outstanding, from the initial consultation and free measurements to the efficient and professional fitting process. People are particularly impressed with the quality of the products, noting their durability and aesthetic appeal, and many highlight the competitive and affordable pricing. Consumers appreciate the wide selection of flooring options available and the ease with which they can find suitable products. The fitting teams are often commended for their politeness, efficiency, and the high standard of their work, completing jobs quickly and tidily. Many reviewers express their intention to return for future purchases and enthusiastically recommend the company to others.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the excellent quality... See more

Price

Customers had positive experiences with price, consistently finding them to be reasonable, competitive, and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a great place to shop for flooring, very helpful informative and friendly I have been laying my living room floor with plastic wooden flooring and every time I ordered they put it through... See more

Company replied

Rated 5 out of 5 stars

Excellent from start to finish! No pressure when choosing our laminate flooring, just information to help us pick the best product to suit our needs. The man who fitted the flooring exceeded my... See more

Company replied

Rated 5 out of 5 stars

A really good competitive price , very good advice and sample suggestions. Very polite and exceptionally good and efficient floor fitter. Went out of there comfort zone to help and fit without having... See more

Company replied

Rated 5 out of 5 stars

First time I had used this company who came recommended and can see why 😊 Fantastic customer experience from start to finish and a good choice of flooring . Good value for money and my home looks a... See more

Company replied


Company details

  1. Flooring Store
  2. Carpet Store
  3. Flooring Contractor
  4. Landscaping Supply Store
  5. Wood and Laminate Flooring Supplier

Written by the company

The Flooring Outlet is an independent, family-run business with two locations currently in Dewsbury & Halifax, and we will never be beaten on price, quality and service. We hold thousands of square metres of flooring in stock, which means more choice and better value for you. The Flooring Outlet is open to both the trade and public, and we offer the best prices across our entire range to help our customers save money where it matters most - their home. We have every type of flooring you will need in all the latest colours and styles, from major brands, to suit every budget. Plus, with our price-match promise, we'll beat any written quote. A friendly team is on-hand to help with any questions you have, be that about specific products or just some advice around which flooring is best for you. All of our products are available for delivery or cash and carry, or you can take advantage or our full fitting service to let us take care of our entire project from A-Z. Simply send us your measurements or bring them in-store for a free quote, or get in touch to arrange your free of charge measure and estimate. From carpet and vinyl to laminate and artificial grass, we've got it all available at The Flooring Outlet.


Contact info

5.0

Excellent

TrustScore 5 out of 5

416 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

This is the second time we've used the flooring outlet. The staff are friendly and there is plenty of choice. We bought a carpet and had it fitted on a day of our choice. The fitter was also friendly and did a good job. I highly recommend this company

26 March 2026
Unprompted review
The Flooring Outlet logo

Reply from The Flooring Outlet

Thank you Samantha, we're so pleased you have received the great service we aim for. We appreciate your continued support and hope to see you again soon.

Rated 5 out of 5 stars

Lovely carpets we had fitted,

Lovely carpets we had fitted,the fitters we had were brilliant they took off their shoes very polite and got on with a good job would have them again thanks

7 April 2026
Unprompted review
The Flooring Outlet logo

Reply from The Flooring Outlet

Thanks Robert, pleased we could help. We hope to see you again soon.

Rated 5 out of 5 stars

Fantastic service and product.

Fantastic service and product.
From the initial meeting with Ben through to the install everything they did was first class and they were very supportive. We love the new carpets and have added new life into our house

23 March 2026
Unprompted review
The Flooring Outlet logo

Reply from The Flooring Outlet

Thank you for the great review Dan, it was a pleasure working with you on your project. We hope to see you again soon!

Rated 5 out of 5 stars

I ordered some Lino for my kitchen it…

I ordered some Lino for my kitchen it was fast delivery and really happy with it and guy who fitted it made a great job we love it Thanku

13 March 2026
Unprompted review
The Flooring Outlet logo

Reply from The Flooring Outlet

Thanks Tracy, we really appreciate your review and hope to see you again in future.

Rated 5 out of 5 stars

We have bought all the carpets for our…

We have bought all the carpets for our house from The Flooring Outlet, staff in the Dewsbury outlet are really helpful. We only needed to carpet our little box room so just bought a roll end. It was a really good price and fitting was quick and easy to arrange.

7 March 2026
Unprompted review
The Flooring Outlet logo

Reply from The Flooring Outlet

Thank you so much for your review and supporting our small family business. We look forward to seeing you again for your next project!

Rated 5 out of 5 stars

Great service from beginning to end

Great service from beginning to end. Everything explained clearly and advice given when required. Times available to suit and flexible.

20 February 2026
Unprompted review
The Flooring Outlet logo

Reply from The Flooring Outlet

Thank you for your review Ms Ramsay, we hope to see you again soon.

Rated 5 out of 5 stars

Flooring

This is a great place to shop for flooring, very helpful informative and friendly

I have been laying my living room floor with plastic wooden flooring and every time I ordered they put it through well and I was always informed when it arrived and collected it, they stored my previous order so I didn’t even have to remember what it was I needed

Will be getting more flooring from then on future

14 April 2026
Unprompted review
The Flooring Outlet logo

Reply from The Flooring Outlet

Thank you for your continued support Victoria, we really appreciate your review and look forward to seeing you again in future.

Rated 5 out of 5 stars

Had my kitchen done today

Had my kitchen done today, the same lads who laid vinyl in my hallway and again they've done a fantastic job, went above and beyond. Absolutely brilliant

14 April 2026
Unprompted review
The Flooring Outlet logo

Reply from The Flooring Outlet

Thanks for your review and supporting our family business Rosemary, we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great service

Great service, quick and easy to purchase flooring for our hallway, fitted the day after we bought it. Highly recommend them for all flooring.

8 April 2026
Unprompted review
The Flooring Outlet logo

Reply from The Flooring Outlet

Thank you so much for the review! We're pleased you love your new flooring, and hope to see you again soon.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
I couldn’t be happier with the service I received from Ben at the flooring outlet! From start to finish, the team was professional, friendly, and attentive to every detail. They helped me choose the perfect carpet for my home, and the installation was seamless and efficient. The quality of the carpet itself is excellent—soft, durable, and beautiful. I highly recommend the flooring outlet to anyone looking for top-notch products and outstanding customer service. Truly a five-star experience!

23 March 2026
Unprompted review
The Flooring Outlet logo

Reply from The Flooring Outlet

Thank you for the review, Lee. It was a pleasure working on your project and we're so pleased you love the end result! We hope to see you again soon

Rated 5 out of 5 stars

Fast delivery amazing service

Fast delivery amazing service. Absolutely love my grass

4 September 2025
Unprompted review
The Flooring Outlet logo

Reply from The Flooring Outlet

Thank you for the review, Chantel. Enjoy your new artificial grass, we hope to see you again soon!

Rated 5 out of 5 stars

Hall laminate and stair carpet

We have had a great experience purchasing our hallway laminate flooring and stair runner and landing carpet with The Flooring Outlet. The store had a good selection to choose from and the fitters have done a great job. Really happy we chose them.

17 March 2026
Unprompted review
The Flooring Outlet logo

Reply from The Flooring Outlet

Thank you Helen! We really appreciate your review, and so pleased you had a great experience with us. We hope to see you again soon.

Rated 5 out of 5 stars

We recently had a laminate floor fitted…

We recently had a laminate floor fitted by The Flooring Outlet and couldn’t be happier with the result. The quality of the work is excellent and the finished floor looks fantastic.
From the very beginning the company were professional, transparent, and easy to deal with. Communication was excellent throughout and they clearly explained the costs for both the flooring and the contractor who carried out the compound work prior to fitting the laminate.
What really stood out was their honesty and integrity. After the job was completed they actually phoned us to say they would be returning £108 to our bank account because the contractor didn’t use all the compound that had been allowed for.
It’s rare these days to come across a company that is this honest and straightforward. We’re extremely pleased with the work and the service we received.
I would highly recommend The Flooring Outlet to anyone looking for quality flooring and a company they can trust.

3 March 2026
Unprompted review
The Flooring Outlet logo

Reply from The Flooring Outlet

Thank you so much for your amazing review. Our team work extremely hard and we're so pleased you received the excellent service we aim for. We look forward to seeing you again in future.

Rated 5 out of 5 stars

The service we received from flooring…

The service we received from flooring outlet was excellent from beginning to completion. The carpet fitters were professional and the job was completed quickly and all was tidy when finished. Thank you.

20 January 2026
Unprompted review
The Flooring Outlet logo

Reply from The Flooring Outlet

Thank you, Susan! We really appreciate your review, and hope to see you again soon.

Rated 5 out of 5 stars

First class job as always.

We have used Flooring Outlet for 20yrs. Another revamp and another excellent job from measuring, choice of flooring to final fit.
Very helpful, knowledgeable staff. Service will a smile.
I have recommended them to everyone I know for years and will continue to do so. Thanks again 👍

9 January 2026
Unprompted review
The Flooring Outlet logo

Reply from The Flooring Outlet

Thank you so much for your review, Lorraine, and for being such a big supporter of our local family business! We look forward to helping you with your home improvement projects for years to come.

Rated 5 out of 5 stars

Excellent service from Dale & Paul.

Excellent service from Dale & Paul.
Dale was extremely helpful and gave us brilliant advice.
The carpet we chose is fantastic!

12 February 2026
Unprompted review
The Flooring Outlet logo

Reply from The Flooring Outlet

Thank you very much, we're pleased to hear you received such great service from our Halifax team. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Amazing range, great prices for all budgets, helpful staff

Amazing, decent quality, range and sizes of carpet offcuts.(They sell new stuff too) Dale & Paul were really patient. Took time to help me out with the measurements and were really happy to help load car up too. Very professional and efficient. Not pushy. Nothing too much trouble.

Spot on. Would recommend.
Cheers

3 February 2026
Unprompted review
The Flooring Outlet logo

Reply from The Flooring Outlet

Thank you so much, we're so pleased you had a great experience with our Halifax store team. We hope to see you again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look