snowdontimber Reviews 254

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Allways 5 stars top of the tree no pun intended Best in North Wales thanks Snowdonia timber 🪵

Company replied

Rated 5 out of 5 stars

Fantastic service,delivered within time.I bought reject decking boards and they are in great condition.Really really good price compared to others I'd looked at.very very happy.Would definitely recomm... See more

Rated 5 out of 5 stars

Called in the Bangor branch last minute just before closing on a Saturday afternoon. Had been shopping around for decking for a while. Not only did we have a great price but also Stuarts wealth of... See more

Rated 5 out of 5 stars

First class service from order to delivery! High quality Garden Love Seat purchased & set up in garden by delivery driver. Lots of great compliments from my neighbours too. Would recommend Snowdon Tim... See more

Company replied

Company details

  1. Lumber Store
  2. Garden Building Supplier
  3. Garden Furniture Shop
  4. Home Improvement Store
  5. Landscaping Supply Store
  6. Wood Supplier

Written by the company

Family run, independent timber importer. Garden buildings, garden furniture, garden lighting, landscaping timbers, wood fuels, pellets, Christmas trees, plywood, hardware, DuraPost and fencing solutions.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a pack of 5 Tongue and Groove…

I ordered a pack of 5 Tongue and Groove Shiplap from their eBay shop. The delivery was delayed so I contacted them. They said that they had to check with the courier. After a week of delay they told me that my item is lost, so I asked for a replacement. The next day they issue a refund without consulting me. When I asked them if I will be getting what I ordered, that's when they decided to tell me that they don't have stock any more. At this stage I have been delayed 2 weeks and feel quite frustrated with the bad communication. Additionally, I lost a voucher which I had used for the purchase. Their customer service admitted that all the errors happened on their side but offered ZERO solutions to make things right apart from sending me away with a refund and effectively dismissing my complaints for being delayed, frustrated and financially damaged.

Very disappointing service all around, from delivery to customer service handling.

22 April 2026
Unprompted review
snowdontimber logo

Reply from snowdontimber

Hi Endri,

We are very sorry to hear about your experience — this is clearly not the level of service we aim to provide, and we completely understand your frustration.

This situation is not acceptable, particularly in terms of the delays, communication, and the way the issue was handled. We sincerely apologise for the inconvenience caused, including the impact on your project and the loss of your voucher.

Our General Manager, Graham, will be contacting you today to review your case in detail and work towards a proper resolution.

If the matter is not fully resolved, please feel free to contact us at ksenia@snowdontimber.co.uk for further assistance.

Thank you for bringing this to our attention, and again, we are truly sorry for your experience.

Kind regards,
Snowdon Timber

Rated 5 out of 5 stars

Excellent service

Excellent service as usual, what you buy is what you get at competitive price nowadays, always use and 1000% trustworthy

7 April 2026
snowdontimber logo

Reply from snowdontimber

Thank you for your feedback

Rated 5 out of 5 stars

Fantastic service,delivered within…

Fantastic service,delivered within time.I bought reject decking boards and they are in great condition.Really really good price compared to others I'd looked at.very very happy.Would definitely recommend

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Good products, good prices - considerate delivery

I have used Snowdon timber for a variety of projects over the last 18 months and have found them to be an excellent supplier of Timber.

In the main I have purchased stock of their reject scaffold boards and Oak Furniture and have found each product to be well priced of good quality (especially the reject scaff board - which, despite containing imperfections as you might expect for a reject product is perfectly good for home projects such as shelving and book cases).

The Oak boards that I have received have been of excellent quality and clear care has been given in the packaging to ensure that they arrived in good condition as hardwoods can often get damaged in transport. When you spend approx £600 on Oak you want it in one piece and Snowdon deliver.

I have made a counter top, a dining table and two benches out of the material which required lamination of large surfaces together - not easy to achieve if the material is significantly bowed - which none of the panels were.

If you're looking for a good supplier of quality products, at reasonable prices who offer free delivery - give Snowdon a look.

9 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look