Samsian Ltd Reviews 

512
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the efficiency, reliability, and professionalism of the staff. Many people appreciate the punctuality of the engineers and their polite, tidy approach when working in their homes. Reviewers also feel confident and well-cared for, noting that the team goes above and beyond, providing trustworthy advice and clear communication. The company is frequently recommended for its knowledgeable and helpful staff, who are always on hand to assist with queries and resolve issues promptly, even outside of regular hours. Customers particularly value the thoroughness of the service, with engineers explaining any problems found and ensuring everything is left clean and tidy.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, punctuality,... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New boiler was installed by Danny at my parent's house a few years ago. Excellent work and good courteous service. Danny and Sam have undertaken all the services and any call-outs since and have these... See more

Company replied

Rated 5 out of 5 stars

Dan had installed our boiler several years ago and either he or Sam had serviced it every year which we were very happy with. This year we had a technical problem with the boiler. Dan arranged to visi... See more

Company replied

Rated 5 out of 5 stars

Dan, Sam and Alex did a great job fitting a new boiler for us and associated work in connecting a new cylinder/main etc. Very professional, punctual, tidy and a pleasure to have around. The work compl... See more

Company replied

Rated 5 out of 5 stars

We have used Samsian for a number of years since they installed a new boiler. We have always been very happy with the service Dan and Sam have provided, including helping us when problems have arisen... See more

Company replied


Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Boiler and Heating Service
  4. Plumber
  5. Radiator Repair Service

Written by the company

Gas boiler installation, servicing & repairs in Kent by trusted, local engineers. With hundreds of reviews available online to view, you can trust Samsian Ltd. Established in 2010 and with more than 35 years’ experience, we are a local family-run business operating in Kent and South London, specialising in boiler installation, repair and service for domestic and commercial customers in & around Sevenoaks. We maintain and install Oil, natural gas & LPG heating appliances for domestic and commercial customers. As a Vaillant MasterTech installer, we are able to offer 10 year warranties with most Vaillant boiler models including the new ecoTEC Plus remastered Hydrogen prepared boiler. Other boiler brands we work regularly with are Glowworm, Worcester Bosch, Viessmann, Baxi, Potterton, Ideal, ATAG, Grant, Alpha, Keaton, Main, Vokera to name only a few. Courtesy – Professionalism – Quality – Care are our core values are central to the services we provide, and our customers choose us because of this. For more information about Samsian Ltd get in touch via our contact page. We can also be found on all the main stream social media networks such as Facebook, Instagram, TikTok and Twitter under the username Samsiangas. Look us up and check out our profile there too for more assurance that you have chosen the right company to help with your heating.


Contact info

5.0

Excellent

TrustScore 5 out of 5

512 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(512)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very reliable and professional service

Very reliable and professional service. Highly recommended

31 March 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your kind review and recommendation JL. We're so pleased to hear you were happy with the service and found our team professional throughout. We really appreciate your continued support.
Dan

Rated 5 out of 5 stars

Great boiler service by Sam again

Great boiler service by Sam again. So professional and helpful. Wouldn’t use anyone else.

21 April 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your kind review SB. We're delighted to hear Sam provided another professional and helpful service.
Your continued trust means a great deal to us, and we're grateful for your support.
Dan

Rated 5 out of 5 stars

A first class experience

A first class experience from start to finish.
Reliable, efficient, tidy and trustworthy.

1 April 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your fantastic review SN. We're delighted to hear you had a first-class experience from start to finish.
We really appreciate your kind comments about our reliability, efficiency and professionalism regards the installation work
Dan

Rated 5 out of 5 stars

Trustworthy work

As always, Sam did a thorough boiler service and was friendly and chatty. He left the area clean and tidy. I know that he will do a good job, which makes it easy to decide who to ask to do the service every year. It's easy to book the service too.

7 April 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your wonderful review and for your continued support Mrs J.
We're delighted to hear that Sam provided another thorough service and left everything clean and tidy. It's especially rewarding to know that the quality of our work gives you the confidence to return to us year after year.
We're also pleased that you've found the booking process straightforward. We really appreciate your loyalty and kind words.
Dan

Rated 5 out of 5 stars

First class service.

First class service.

4 May 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your review. We're delighted to hear you received first-class service.
Your support is greatly appreciated.
Dan

Rated 5 out of 5 stars

We have used Dan @ Samsian for years

We have used Dan @ Samsian for years, he's great, knowledgeable and professional.

8 May 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your kind review and for your continued support over the years Pols.
We're delighted to hear you've been happy with the service and appreciate your comments about our knowledge and professionalism.
Thanks again for your loyalty.
Dan

Rated 5 out of 5 stars

Reliable and helpful

Reliable and helpful. Excellent service. Thank you.

21 April 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your review Jane. We're pleased to hear you found our service reliable, helpful and of a high standard. We really appreciate your support and look forward to helping you again in the future.
Dan

Rated 5 out of 5 stars

Customer focussed

Friendly, professional and customer-focused service, once again. We feel very comfortable and happy to trust Samsian with our boiler servicing.

31 March 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your kind review and for continuing to choose Samsian for your boiler servicing Richard.
It's great to hear that you find our service friendly, professional and customer-focused. Building trust with our customers is incredibly important to us, so we're delighted that you feel comfortable relying on us year after year. We really appreciate your continued support.
Dan

Rated 5 out of 5 stars

Fabulous service

Fabulous service. reminded me service was due, arrived on time, completed efficiently. Have received various bits of help in between prior service and current one (always out of hours!). Couldn't be happier.

3 June 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your wonderful review Philippa. We're delighted to hear that our service reminders, punctuality and efficiency have helped make things hassle-free for you. It's also great to know that we've been able to assist whenever needed between services. We always do our best to help our customers, even when the call comes outside normal hours! Thank you for your continued support.
Dan

Rated 5 out of 5 stars

You can definitely trust Samsian to do a great job with efficiency and courtesy.

New boiler was installed by Danny at my parent's house a few years ago. Excellent work and good courteous service. Danny and Sam have undertaken all the services and any call-outs since and have these have always been fast, efficient and flexible with their times so as to suit our schedules.

25 March 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you so much for your continued support Zoe. It’s great to hear that you have been happy with the boiler installation and the service since. We always aim to provide a fast, reliable and courteous service, so your feedback really does mean a lot to both myself and Sam.
We truly appreciate your trust in Samsian and look forward to helping whenever needed in the future.
Dan

Rated 5 out of 5 stars

Gas boilers

I have used Dan and his company Samsian for numerous gas pool boiler installations on projects and the service is always amazing, friendly and worry free that a top product and service will be delivered.

4 September 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your continued trust across your projects Joe.
We’re really pleased to hear that you’re happy with the end result each time.
It has been great to work with you & I look forward to working with you again on the next one.
Dan

Rated 5 out of 5 stars

New boiler

My new boiler was installed by Samsian expertly and efficiently. Really very helpful and would recommend their service.

27 February 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you Hilary, we’re really pleased to hear you were happy with the oil boiler installation and found the service helpful throughout. Your recommendation means a lot to us.
Dan

Rated 5 out of 5 stars

Annual service on my Dad’s boiler

Annual service on my Dad’s boiler. Danny and Sam are always considerate to come at a time that works around his care needs. Replacement part was needed, they sourced and fitted it the next day with no fuss. See you next year!

2 March 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you so much for this wonderful review Ian — and for helping us reach our 500th 5⭐ review, which is a huge milestone for us.
We’re really pleased we could work around your Dad’s needs and get everything sorted quickly and without fuss. It means a lot to hear that the service continues to meet your expectations year after year. We truly appreciate your continued trust and support — see you next year.
Dan

Rated 5 out of 5 stars

excellent work

on time , excellent service and supporting paper work and invoices

26 February 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your kind feedback MJ — it’s very much appreciated. We’re pleased to hear you were happy with our punctual service and the supporting paperwork.
Dan

Rated 5 out of 5 stars

Excellent service

Dan had installed our boiler several years ago and either he or Sam had serviced it every year which we were very happy with. This year we had a technical problem with the boiler. Dan arranged to visit the same day, diagnosed the problem and organised the replacement parts. We were very pleased with having the boiler fixed and would definitely recommend Samsian to others.

17 February 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your very kind review and for your continued trust over the years David — it’s really appreciated.
I’m glad we were able to get to you quickly, diagnose the issue and get everything sorted without too much disruption. It’s great to hear you’ve been happy with both the servicing and the recent repair. Thank you again.
Dan

Rated 5 out of 5 stars

Good service

We have had Samsian take care of installation and the following service over the last three years . We are very happy with the service provided .

10 February 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your continued trust in us over the past three years Martin — it’s really appreciated.
We’re delighted to hear you’ve been happy with both the installation and ongoing servicing.
Dan

Rated 5 out of 5 stars

Excellent service and fair value

Excellent, punctual service. Would happily use again.

10 March 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your kind review Simon — it’s much appreciated.
We’re pleased to hear you were happy with the punctual service and would use us again.
Dan

Rated 5 out of 5 stars

A very reliable company which do a good…

A very reliable company which do a good job.

24 February 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your kind feedback — we really appreciate it.
Glad to hear you’ve found us reliable and that you’re happy with the work carried out.
Dan

Rated 5 out of 5 stars

Great service

Once again our boiler service was done, on time, efficiently, certificate on line, not cheap but nothing is these days.

13 February 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your continued custom Stephen — it’s always appreciated.
We’re pleased to hear everything was carried out on time and efficiently, and that the certification process was straightforward. We understand costs are a consideration these days, so we always aim to deliver a service that reflects good value and reliability.
Look forward to seeing you next year.
Dan

Rated 5 out of 5 stars

Boiler Service Feb 2026

A year ago Samsian installed a new Boiler and the work was not easy but they have done a brilliant job... taking care of their surroundings. All was done spectacular and left all cleaned up. Now this year, Sam was back to do the yearly Service and everything was just top notch again.... Rang the Doorbell on the dot, as punctual as a Swiss clock and has done fab work again. I can only highly recommend Samsian with Dan and Sam..

21 February 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for such a fantastic review and for your continued trust in us since your installation last year Beat.
We’re really pleased to hear that both the install and your recent service visit met the same high standard — from the care taken during the work to leaving everything clean and tidy. Sam will be especially pleased to hear your comments on his punctuality!
Your recommendation means a great deal to us, thank you again.
Dan

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look