Samsian Ltd Reviews 

516
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and reliable service, noting the team's efficiency and professionalism in handling boiler installations and annual servicing. Many appreciate the promptness and thoroughness of the work, often highlighting how problems are quickly identified and resolved. People feel confident and in safe hands, knowing their heating systems are well-maintained. The staff are consistently described as professional, friendly, and polite, often going above and beyond to assist customers. Reviewers frequently highlight their trustworthiness, tidiness, and willingness to explain things clearly. Many also value their punctuality and accommodating nature, making the overall experience pleasant and stress-free.

What people talk about most

Service

Customers had positive experiences with service, consistently describing it as reliable, professional, and... See more

Staff

Customers consistently note positive experiences with staff, describing them as reliable, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan had installed our boiler several years ago and either he or Sam had serviced it every year which we were very happy with. This year we had a technical problem with the boiler. Dan arranged to visi... See more

Company replied

Rated 5 out of 5 stars

Dan, Sam and Alex did a great job fitting a new boiler for us and associated work in connecting a new cylinder/main etc. Very professional, punctual, tidy and a pleasure to have around. The work compl... See more

Company replied

Rated 5 out of 5 stars

We have used Samsian for a number of years since they installed a new boiler. We have always been very happy with the service Dan and Sam have provided, including helping us when problems have arisen... See more

Company replied

Rated 5 out of 5 stars

New boiler was installed by Danny at my parent's house a few years ago. Excellent work and good courteous service. Danny and Sam have undertaken all the services and any call-outs since and have these... See more

Company replied


Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Boiler and Heating Service
  4. Plumber
  5. Radiator Repair Service

Written by the company

Gas boiler installation, servicing & repairs in Kent by trusted, local engineers. With hundreds of reviews available online to view, you can trust Samsian Ltd. Established in 2010 and with more than 35 years’ experience, we are a local family-run business operating in Kent and South London, specialising in boiler installation, repair and service for domestic and commercial customers in & around Sevenoaks. We maintain and install Oil, natural gas & LPG heating appliances for domestic and commercial customers. As a Vaillant MasterTech installer, we are able to offer 10 year warranties with most Vaillant boiler models including the new ecoTEC Plus remastered Hydrogen prepared boiler. Other boiler brands we work regularly with are Glowworm, Worcester Bosch, Viessmann, Baxi, Potterton, Ideal, ATAG, Grant, Alpha, Keaton, Main, Vokera to name only a few. Courtesy – Professionalism – Quality – Care are our core values are central to the services we provide, and our customers choose us because of this. For more information about Samsian Ltd get in touch via our contact page. We can also be found on all the main stream social media networks such as Facebook, Instagram, TikTok and Twitter under the username Samsiangas. Look us up and check out our profile there too for more assurance that you have chosen the right company to help with your heating.


Contact info

5.0

Excellent

TrustScore 5 out of 5

516 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(516)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent job, would highly recommend

Great experience from start to finish:
- great advice
- great clean tidy workmanship
- first class job
- the team were people you were happy to have working in your house
- after sales service and advice was excellent

20 March 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your testimonial David. We look forward to seeing you again in the future.
Dan

Rated 5 out of 5 stars

Can’t beat local business

Another great interaction with Samsian (Sam on this occasion). Polite, respectful, trustworthy local business that I highly recommend.

26 February 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your feedback and continued loyalty Elizabeth.
Dan

Rated 5 out of 5 stars

Very efficient and reasonably priced

Engineer arrived at expected time, very friendly and asked if shoes needed to be removed. He completed the job in reasonable time, explained what he had found and what was done. Very efficient and reasonably priced.

6 February 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the great review and for choosing Samsian Ltd John.
Dan

Rated 5 out of 5 stars

Quick response to gas leak

When our energy supplier fitted smart gas meter they detected a small gas leak which they could not fix. I contacted Samsian and a gas engineer came and fixed the problem the same day. They checked the supply which is now fine. I am very pleased with the response and the quality of the work.

28 April 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your review Graham. I'm pleased we were able to get you up and running again so quickly too.
Dan

Rated 5 out of 5 stars

A good service provided

A good service provided from fitting the boiler to our annual services . So pleased we moved away from British Gas .

11 February 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the review Martin & thanks for choosing Samsian Ltd
Dan

Rated 5 out of 5 stars

Always superb

Always superb, on time and know what they are doing.

12 February 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you foe the feedback Mark, very much appreciated.
Damn

Rated 5 out of 5 stars

Genuinely good and wholly reliable

We have been customers of Samsian for about three years and have been seriously impressed, not only with the quality of the work, but also with the friendliness, great advice and also great support from the office side. Very highly recommended and not lightly because it takes more than a bit to impress us :)

5 March 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thanks so much for the kind review Nick. We're here whenever you need us next.
Dan

Rated 5 out of 5 stars

Efficient servicing of household and…

Efficient servicing of household and pool boilers.
Arrived on time. Carried out work as quoted. Professional and friendly.

29 January 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Many thanks Sharon, we look forward to seeing you again next year.
Dan

Rated 5 out of 5 stars

High standard of work

Annual boiler service carried out with thoroughness and attention to detail. Happy to recommend.

21 January 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thanks for the review Nick, it is very much appreciated.
Dan

Rated 5 out of 5 stars

A pleasure to have in doors

A pleasure to have in doors, polite & friendly, I would highly recommend to all my family & friends

18 January 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for recommending us Carol. See you next year.
Dan

Rated 5 out of 5 stars

Another great service provided by Sam

Another great service provided by Sam, always arrives at the time given, work carried out very clean & tidy and report given at the end, fab service and highly recommend

17 January 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you Rachel, I'm pleased you're happy with our service.
Dan

Rated 5 out of 5 stars

Always very pleased and happy with the…

Always very pleased and happy with the service provided by Samsian. Sam and Dan are very reliable and trustworthy. I am more than happy to support this local family business.

14 January 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your feedback and continued support Enid.
Dan

Rated 5 out of 5 stars

Great Service

Your engineer was very polite and did the job quickly. You send reminders every year which is brilliant. I recommend Samsian to all friends and family without hesitation. Thanks - see you next year!

14 January 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the recomenations Sheila. See you next year.
Dan

Rated 5 out of 5 stars

Dan fitted our new pool boiler last…

Dan fitted our new pool boiler last year and completed the first service in Jan 25.
Great guy did an excellent job for a fair price .
Also helped remotely trouble shoot a recent issue with a boiler in the house
Worth the 5 stars

15 January 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thanks for the review Jeremy. I'm pleased we were able to help you with the boilers at home too.
Dan

Rated 5 out of 5 stars

Dependable

Danny and the team were very efficient and communication was impeccable. They carried out work as promised. Although there was an issue with one of the water pipe connections, it was rectified and sorted out that morning. These things can happen but was really pleased I chose Samsian to carry out the work because I received support after the boiler was fitted and not just ignored. Thanks, Danny.

4 November 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for choosing Samsian Pete & we really appreciate your review.
Dan

Rated 5 out of 5 stars

This was the first service on my…Vaillant Boiler Service

This was the first service on my Vaillant Boiler installed by Samsian a year ago. Service carried out on the 2nd December 2024. Efficient, courteous & knowledgeable Engineer couldn't ask for anything better.

2 December 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for choosing Samsian Ltd again Tim & thank you for your valued review too.
Dan

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look