jlnplumbing.co.uk Reviews 1,041

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, friendliness, and helpfulness. Many people appreciate the high quality of work, noting that engineers are thorough, efficient, and leave the work area clean and tidy. Reviewers also frequently commend the effective communication, including timely updates and clear explanations of the work being done. People are particularly impressed with the prompt and reliable service, often mentioning that the company is quick to respond and resolve issues. The overall consensus is that this company provides exceptional customer service and delivers high-quality results, making them a highly recommended choice for various plumbing and heating needs.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its efficiency and professionalism. Many... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, politeness,... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently highlight excellent customer service... See more

Quality

People report positive experiences with quality. Customers consistently praise the high standard of... See more

Customer communications

Reviewers mention positive feedback about contact. Customers found it very easy to book and appreciated the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reminder email the day before the appointment. Text when the engineer was on his way. Engineer listened to what I had to say. Best of all, the engineer quickly found the cause of my boiler pressure pr... See more

Rated 5 out of 5 stars

Excellent workmanship carried out by engineer John Nicholls and apprentice. Area was left clean tidy after works were completed. Work that was to be undertaken was explained before starting, explanati... See more

Rated 5 out of 5 stars

Jln plumbing were excellent from start to finish. Came out to give a quote in emailed me the full quote within 24hrs, no pressure to accept and gave ten days to compare others etc. They were competiti... See more

Rated 5 out of 5 stars

I had my boiler serviced which was done efficiently snd thoroughly by craig and i mentioned i had a pinhole in my bathroom radiator. Craig took photos and within 24 hours i had a quote to replace the... See more


Company details

  1. Heating Contractor
  2. Bathroom Remodeler
  3. Boiler Supplier
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Specialists in the installation, service and repair of all domestic boilers, design and installation of heat pump systems, air conditioning and electrical works. We are fully MCS registered and able to claim the governments BUS grant towards a new heat pump system on your behalf. Also, as Heat Geek verified installers, you can be sure of a top quality and highly efficient system.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Mysterious problem is mysterious no longer

Reminder email the day before the appointment. Text when the engineer was on his way. Engineer listened to what I had to say. Best of all, the engineer quickly found the cause of my boiler pressure problem. Quite a relief to have a diagnosis. I have now had a quote to make a repair, subject to arrival of necessary parts. I'm happy with the quote, I'm only too pleased to see the problem being sorted.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

A Great Job!

A great job completed by Brendan on my immersion heater. Brendan completed the job efficiently and explained what he was doing and had done.

Thank you for getting the heating working again in a timely manner.

A great company!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service, Bathroom refit

End‑to‑end great service from start to finish on our replacement bathroom project. Tom and the team did a fantastic job – the standard of workmanship and professional finish were excellent. Communication was clear and consistent throughout, and there was real attention to detail to ensure the final build was exactly right. Left everything clean and tidy. Would happily recommend.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

MiGa

Initially, although we were offered to do the job, even came to make pricing assessment initially in the end we received the emailed "confirmation letter" surprisingly they were not interested because... 1) they don't operate in our area. which was NOT true, because they were spotted during the job on the near by road, and 2) the job is... to small. Why they had not inform us during the home visit, and what for they did estimation?

13 March 2026
Unprompted review
jlnplumbing.co.uk logo

Reply from jlnplumbing.co.uk

Thank you for your review. We’re sorry to hear you were disappointed.

To clarify, we did respond to your enquiry and apologised that we were unable to take on the work. This was due to both the scale of the work and the distance from our base. For smaller jobs such as boiler servicing, we have to keep travel to a smaller radius so we can maintain reliable appointment times, fair pricing, and emergency availability for all customers.
The heat pump installation you saw nearby was a pre‑planned, full‑week project carried out by a different team, which is scheduled very differently from short service visits.
We understand this may have been frustrating, but we aim to be upfront and honest about what we can and cannot take on, rather than over‑promise and let customers down.

If you’d like to discuss this further, we’re always happy to help.

Rated 5 out of 5 stars

Boiler Service

No hesitation recommending JLN. Easy booking and the engineer arrived on time and respected my property.
Took time to explain what I thought was a problem but turns out not to be. Boiler service carried out thoroughly and also very reasonably priced.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Very good quality work

Very good quality work. Well organised from the point of coming to give quote and then ongoing communication. Plumber was very polite and neat when working. Very pleased with the result.

25 March 2026
Unprompted review

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