First off I am very pleased with how easy it was to sign up and everything. Also the free trial is a great promotion. The contacts came pretty quick. However my prescription for one eye was incorrect.... See more
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Review summary
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I can’t wear them because there is no astigmatism sphere.
Company replied
Supply is still a problem. Contracting customer service.
Company replied
To dry for my eyes
Company replied
Company details
Written by the company
Valued Waldo Community, We want to take a moment to share a significant update with you. Over the past year, Waldo has faced immense challenges in maintaining fulfillment reliability. We understand the impact this may have had on your experiences, and we appreciate the patience and understanding you've demonstrated during this time. The good news is that Waldo is on the verge of returning to normal business operations. Our dedicated team has worked tirelessly to overcome the difficulties we encountered, and we're excited to announce that positive changes are on the horizon. To those who may have faced challenges and are contemplating sharing feedback, we genuinely appreciate your perspectives. We understand that the past year presented hurdles, and we're grateful for the patience and loyalty you've shown during this period. As we eagerly anticipate a return to normal business operations at Waldo, we acknowledge any past difficulties and want to assure you that we are committed to enhancing your overall experience. Your valuable insights contribute to our ongoing efforts to provide the best service possible. In this spirit of growth and improvement, we invite you to share your thoughts as we collectively navigate towards a brighter future. Your unique perspective helps shape the positive changes we are making, and we are excited about the opportunities ahead. Thank you for being an essential part of the Waldo community. Together, we will continue to overcome challenges and strengthen our resolve to provide you, our valued customers, the best possible vision care experience.
Contact info
The Frames, 1 Phipp Street, EC2A 4PS, London, United Kingdom
- +44 20 3627 5833
- hello@hiwaldo.com
- hiwaldo.com
3.4
Average
17K reviews
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This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 month
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Great customer service!
Your online store will definitely be missed. I enjoyed your supportive customer service and quick response time with emails and deliveries! Hope to see you again in the future!
10 January 2026
Unprompted review
Reply from Waldo Contact Lenses
Thank you Diane for your feedback
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269 and it's great to hear we could help with your queries.
Apologies, we are taking a short hiatus and will be back soon.
Anita @ Team WALDO
Waldo
First of all, thank you for the awesome 60% off on everything, really appreciate that!
I’ve been using Waldo for a few years now, I’ve never had problems of the lenses, but I’ll have to say that the website wasn’t great, sometimes after I clicked process to order button, and it just frozen, I was very confused if I got charged or not, I definitely think you guys should improve the website. Also, I think the price has gone up, I remember it used to be $38 something like that, so now it’s kinda pricey. :( umm lastly, the shipping kinda slow sometimes, other than that, my package has always came nicely. So yeah, overall I’m fine with Waldo, Can’t wait to see what comes next:) wishing you guys the best!
9 January 2026
Unprompted review
Reply from Waldo Contact Lenses
Thank you Lauren for summing up your WALDO experience.
We are so happy to hear WALDO lenses and the flexible subscription are working well for you, even though there have been a couple of glitches. The points you have highlighted will be looked into by the team and improve where we can.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Hi Michelle,
We are sorry to hear WALDO lenses have not worked for you, everyone is individual and WALDO lenses may not suit all. As we continue to grow, we will be expanding our range and may have a lens more suitable in the future.
Thank you for contacting our customer service team who had cancelled your subscription on December 30th, 2025
Anita @ Team WALDO
Great Company
Used Waldo for years. Only had an out of stock issue once, maybe twice max? Customer service was great though. They let you know what's going on etc and keep you updated. Super flexible too, which is amazing because sometimes I need to skip a delivery or have an extra delivery for travel etc.
8 January 2026
Unprompted review
Reply from Waldo Contact Lenses
WALDO summed up perfectly Rowan, thank you.
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you.
Apologies for the past delays due to our inventory, but it's great to hear our customer service team could help.
Anita @ Team WALDO
Super quick shipping and easy to order!
31 December 2025
Unprompted review
Reply from Waldo Contact Lenses
Thank you for your feedback Lydia
We are so happy to hear your WALDO lenses arrived on time. We aim to ship our lenses as soon as we can once the orders come in, to prevent any delay.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Hi LaQuawna,
We are sorry to hear you have not had a good WALDO experience.
Thank you for giving WALDO lenses a trial, and for contacting our customer service team. It appears there was a problem with the address having insufficient details which is why they were returned. All details can be amended easily in your account.
Anita @ Team WALDO
Love these contacts so much
Love these contacts so much! I’ve never had a contact that fit better and was more comfortable. 10/10 recommend
7 January 2026
Unprompted review
Reply from Waldo Contact Lenses
Thank you for your feedback Aisling, and for your recommendation
We are so happy to hear you love WALDO lenses as much as we do, and that they are working so well for you surpassing your previous brand.
Anita @ Team WALDO
To dry for my eyes
10 December 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Scarlett
We are sorry to hear you have found WALDO lenses to be dry, everyone is individual and WALDO lenses may not suit all. As we continue to grow, we will be expanding our range and may have a lens more suitable in the future.
Anita @ Team WALDO
Sorry you are gone!
I will truly miss them!! Loved them and I wish they would continue doing business.
31 December 2025
Unprompted review
Reply from Waldo Contact Lenses
Thank you for your feedback Joseph
We are so happy to hear you love WALDO lenses as much as we do, and it's great to hear that you are a part of the WALDO community.
Apologies, we are taking a short hiatus and will be back soon.
Anita @ Team WALDO
Great company and quick service
Easy online platform to order, quality of lenses is good and reliable
20 December 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Katrina
It's great to hear your WALDO lenses and the flexible subscription are working so well for you.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Hi Patience,
We are sorry to hear you have had 3 damaged lenses, The bowl the lens sits in is deeper than other manufacturers, so I would recommend flipping the blister upside down onto the palm of your hand to remove the lens from the blister to help prevent damaging the lens if this could be the cause.
Thank you for contacting our customer service team.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Hi Erica,
Thank you for giving WALDO lenses a trial, but are sorry to hear the lenses have not worked for you.
Everyone is individual and WALDO lenses may not suit all, as we continue to grow, we will be expanding our range and may have a lens more suitable in the future.
Anita @ Team Waldo
I wanted to take a moment to share my…
I wanted to take a moment to share my positive experience with Waldo Contact Company. From start to finish, their customer service was outstanding—professional, attentive, and genuinely helpful. They addressed all my questions promptly and made the entire process smooth and hassle-free. Additionally, the delivery was impressively fast, exceeding my expectations in terms of speed and efficiency. I highly recommend Waldo Contact Company to anyone looking for reliable service combined with quick delivery. Their commitment to customer satisfaction truly sets them apart.
2 January 2026
Unprompted review
Reply from Waldo Contact Lenses
WALDO summed up perfectly John, thank you, and for your recommendation.
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you. Our customer service team are always more than happy to help and it's great to hear we could resolve everything for you.
We are so happy to hear your WALDO lenses arrived on time. We aim to ship our lenses as soon as we can once the orders come in, to prevent any delay.
Anita @ Team WALDO
Waldo ALWAYS responds within 24 hours…
Waldo ALWAYS responds within 24 hours of my reaching out. I really appreciate the phenomenal customer service. This is a company that wishes to satisfy their customers and succeeds!
19 December 2025
Reply from Waldo Contact Lenses
WALDO summed up perfectly Nancy, thank you
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269 and it's great to help we could resolve things for you.
Anita @ Team WALDO
Overall I have to say my experience was…
Overall I have to say my experience was not great throughout the years. Out of stock lenses and delays were really inconvenient but the quality of lenses was really good.
2 January 2026
Unprompted review
Reply from Waldo Contact Lenses
Thank you for your feedback Patricia
We are so happy to hear Waldo lenses are working so well for you, but sorry to hear you were affected by our stock issues, which have now been resolved. We are more than happy to help at hello@hiwaldo.com
Anita @ Team Waldo
They are fine but something has come up…
They are fine but something has come up and I can't afford ,the subscription ,can you please cancel ,thank you
19 December 2025
Reply from Waldo Contact Lenses
Hi Karen,
We are sorry to hear that you are unable to continue your WALDO subscription.
The best place for any help is to contact our customer service team, who are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269
Anita @ Team WALDO
Contacts are well made and we’re…
Contacts are well made and we’re delivered very quickly.
5 December 2025
Reply from Waldo Contact Lenses
Thank you for your feedback May
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you.
Anita @ Team WALDO
The only contacts my sensitive eyes can tolerate!
Been a loyal customer for the last 3 years. They are literally comfortable all day, feels like nothing's there and never had any customer service issues. Pls keep the formula of the b12 bc it's great for dry eyes.
29 December 2025
Unprompted review
Reply from Waldo Contact Lenses
Thank you for your feedback Esra
We are so happy to hear the comfort of your WALDO lenses surpasses your previous brand and our Hydraboost Plus lenses are working so well for you for the whole day.
It's great to hear you are a part of the WALDO community.
Anita @ Team WALDO
I've been with you guys for many years…
I've been with you guys for many years now.. I have never had any problems with you guys.. I love getting my contacts from here they're fast convenient and very affordable I won't go anywhere else
3 December 2025
Reply from Waldo Contact Lenses
WALDO summed up perfectly Esperanza, thank you.
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you, as well as saving you money.
It's great to hear that you are a part of the WALDO community.
Anita @ Team WALDO
Fast and efficient contact lenses!
2 December 2025
Reply from Waldo Contact Lenses
Thank you for your feedback
We are so happy to hear your flexible WALDO subscription is working so well for you, and your WALDO lenses arrived on time. We aim to ship our lenses as soon as we can once the orders come in, to prevent any delay.
Anita @ Team WALDO
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