I accidently forgot to order Express Delivery. I used webchat to resolve which is usually a nightmare. Luckily I was rescued by Zoe, who went above and beyond for me to resolve. I cannot thank her, no... See more
Company replied
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See what reviewers are saying
Mariah was processing my order and she made it so easy to communicate , and Clarified to me she can get it processed today and out for delivery tommorow ! She is really a star and was so helpful... See more
Company replied
Absolutely amazing, from customer service to the quality of a product. £60 and I had new glasses in LESS than 24 hours.. ordered at 2:30pm and got them by 10am the next morning. I will absolutely be o... See more
Company replied
DO NOT PLACE ANY ORDERS WITH THIS COMPANY AS THEY ARE SCAMMERS. This company is failing to honour its own 30 day money back guarantee and refund in full the money paid. It falsely claims the lenses... See more
Company replied
Company details
Written by the company
Direct Sight is one of the leading online providers of prescription glasses in the UK. Our company boasts a highly experienced team of optical professionals. In addition, Direct Sight can offer both designer and prescription frames at prices up to 80% cheaper than high street retailers. Direct Sight manufactures all orders in our privately owned laboratory based in the UK.
Contact info
Unit 1, The Business Centre, HP6 6FB, Amersham, United Kingdom
- 01494 362 300
- help@directsight.co.uk
- directsight.co.uk
Breach of guidelines
Maria is a star!!
Mariah was processing my order and she made it so easy to communicate , and Clarified to me she can get it processed today and out for delivery tommorow !
She is really a star and was so helpful and very communicative 💚 thank you for making my day , you have really helped me out so much !
Best wishes Maria and thank you directsight!
From Kevin
💚
10 April 2026
Unprompted review
Reply from Direct Sight
Dear Kevin,
Thank you so much for your wonderful review!
We're so delighted to hear how helpful Maria was and it's great to know she made such a positive impact on your online-ordering experience. We'll be sure to pass on your kind words to her - she'll be over the moon!
Best wishes to you too and thank you again for choosing Direct Sight💚
Absolutely amazing
Absolutely amazing, from customer service to the quality of a product. £60 and I had new glasses in LESS than 24 hours.. ordered at 2:30pm and got them by 10am the next morning. I will absolutely be ordering again. One side note, the website is very glitchy so you have to be patient.
10 April 2026
Unprompted review
Reply from Direct Sight
Dear Daniel,
Thank you so much for your review!
We're delighted to hear you're happy with both the quality of your glasses and the speed of delivery! It's so encouraging to hear you'll be ordering again as that really means a lot to us!
We appreciate your feedback about the website too. We're sorry for any frustration caused and are currently working to improve the experience, so your patience and understanding are truly valued.
We look forward to helping you again in the future, whenever needed!
I accidently forgot to order Express…
I accidently forgot to order Express Delivery. I used webchat to resolve which is usually a nightmare. Luckily I was rescued by Zoe, who went above and beyond for me to resolve. I cannot thank her, nor applaud her level of customer service enough. Thank you Zoe, you're amazing!
9 April 2026
Unprompted review
Reply from Direct Sight
Dear Scott,
Thank you so much for your wonderful review!
We're really glad you reached out and are happy to hear that Zoe was there to help. We'll be sure to pass on your kind words to her; she'll be absolutely delighted to hear how much her support meant to you.
Thanks again for taking the time to share this - we truly appreciate it and hope you're enjoying your new glasses!
Excellent service Excellent Price Amazingly quick service
Excellent service I ordered my glasses Verifocal lenses the cost was under £100.00 for frames and lenses. I ordered them on the 25th March 2026 and they have arrived today. So far they feel good given they didn’t have the exact measurements as to where one finishes and the next starts. ⭐️⭐️⭐️⭐️⭐️
27 March 2026
Unprompted review
Reply from Direct Sight
Dear Stephen,
Thank you so much for your fantastic review!
We're really pleased to hear you're happy with both the quality of your new Varifocal glasses and the value for money!
If you have any questions as you get used to them, our support team is always here to help.
Thanks again for choosing us and for your kind words! ⭐️
Fast, reliable, friendly team, good quality
I made an order on Friday evening and had the glasses on Sunday, honestly I've never ordered something and had it that fast let alone glasses which need to be made to spec (no pun intended)
The glasses are exactly what I needed, functional and comfortable, support team are incredibly fast at responding, overall just couldn't give higher marks, I was really desperate to get these fast and they've probably saved me from a nasty migraine
22 March 2026
Unprompted review
Reply from Direct Sight
Dear DS Customer,
Thank you so much for this amazing review!
We're really glad we could get your glasses to you so quickly -especially when you needed them most.
Our Team works hard to keep both production and support as fast and responsive as possible, so your kind words truly mean a lot. Even better to know we could help you avoid a migraine - that's exactly why we do what we do!
Thanks again for your support and we look forward to helping you again in the future, whenever needed!
Direct Sight attention to customer…
Direct Sight attention to customer satisfaction is probably the best I have experienced. Friendly, knowledgeable staff made sure I received the perfect glasses for me.
14 March 2026
Unprompted review
Reply from Direct Sight
Dear Peter,
Thank you so much for your kind words and 5 review! We're delighted to hear that you had such a positive experience with our Team. Providing friendly, knowledgeable service and ensuring every customer finds the perfect glasses is exactly what we strive for, so it means a lot to know we got it right for you.
We truly appreciate your support and look forward to welcoming you back to Direct Sight in the future!
Best wishes,
DS Customer Care Team
Well impressed, one very happy customer.
Well impressed. Thought I'd give these a go for a spare pair of reading glasses. Single lense. The ordering was so easy, to be honest wasn't expecting much of the glasses. They came within 5 days and I'm not a person who wows at anything really but I put them on and thought wow, nice and light and very clear lens. Great couldn't recommend more. One very happy customer.
15 March 2026
Unprompted review
Reply from Direct Sight
Dear Lesley,
Thank you so much for your fantastic 5 review! We're really pleased to hear that you decided to give us a try and that we exceeded your expectations. It's great to know the ordering process was easy and that your glasses arrived quickly.
Even better to hear that "wow" moment when you first put them on - exactly what we love to deliver! Lightweight frames and clear lenses make all the difference, so we’re delighted you're happy with your new reading glasses.
Thank you for your recommendation and support - it truly means a lot. Enjoy your new glasses, and we hope to see you again soon!
Kind regards,
DS Customer Care Team
Website is rubbish, glasses are good
Very quick turn around and glasses arrived very quickly. In such a crowded market place, and with many excellent competitors, the online experience is very poor. I only received my order confirmation and postal details AFTER receiving glasses and the website is clunky at best. Needing to call to confirm order placement is ridiculous for an online company. While the products were good, the entire shopping experience was frustrating and a poor website leaves me unsure if I would ever shop here again. It could be really good, but is inferior to many of its excellent competitors.
25 February 2026
Unprompted review
Reply from Direct Sight
Dear Andrew,
Thank you for taking the time to share such detailed feedback.
We're really pleased to hear that your glasses arrived quickly and that you were happy with the product itself.
We're sorry that the online experience didn't match that standard. We are actively working on improvements and are scheduled to launch a new website very soon, including better communication at every stage of the process.
We truly appreciate you highlighting both what we did well and where we fell short. Feedback like yours helps us improve and we hope we'll have the opportunity to provide you with a much smoother experience in the future.
Thank you again for your honesty and for choosing us!
Provided glasses that were not fit for…
Provided glasses that were not fit for purpose and did nothing to rectify, avoid this company.
11 February 2026
Unprompted review
Reply from Direct Sight
Dear Patrick,
We're sorry to hear that you're disappointed with your experience.
Your order was dispatched on 07/10/2025, receiving the glasses back on 21/01/2026. Although this was outside of our 30-day returns period, we still accepted the return and arranged for the lenses to be checked by our Lab. It was confirmed that the order was produced in accordance with the specification selected and the prescription provided to us.
We provided several options to you regarding a remake; however, these were declined and the glasses were returned to you, at your request, so that you could seek advice from an independent optician.
We take pride in providing suitable and fair resolutions for our customers and your eyesight and visual comfort are always our priority. We’re always happy to discuss lens upgrades or adjustments to help find a suitable solution should you wish to get in touch - please contact us directly at help@directsight.co.uk.
Kind regards,
DS Customer Care Team
DO NOT PLACE ANY ORDERS SCAMMERS
DO NOT PLACE ANY ORDERS WITH THIS COMPANY AS THEY ARE SCAMMERS.
This company is failing to honour its own 30 day money back guarantee and refund in full the money paid. It falsely claims the lenses cannot be refunded and this, therefore makes a mockery of any gurantee! It is failing under UK law and distance selling regulations to give full refunds. DO NOT DO BUSINESS WITH. I wish I had checked Trustpilot before placing any order with them
19 February 2026
Unprompted review
Reply from Direct Sight
Dear Steve,
Thank you for your feedback.
We are very concerned to read your comments and must clarify that we are not scammers. By viewing our Trustpilot profile, you'll also see many positive reviews from customers happy with our products and service.
To confirm, we offer a 30-day returns period and a 365-day guarantee, with full details outlined on our website and in our terms and conditions.
As explained in our previous correspondence, a full refund is not applicable for bespoke prescription lenses that are not faulty or mis-described, in line with UK Law, Acts and Regulations for customised products and services.
We kindly ask that you review the options outlined in our recent email exchange as we remain keen to resolve this amicably.
If you can provide any correspondence or confirmation showing that a "30-day money back guarantee" was offered on your order, we will review this immediately.
Our intention has always been to work with you toward a fair solution and we remain open to doing so.
Kind regards,
DS Customer Care Team
Recommended
Just received a great set of specs which are exactly as ordered. Great customer service and value for money.
13 February 2026
Unprompted review
Reply from Direct Sight
Dear DS Customer,
Thank you so much for your fantastic 5 star review!
We're delighted to hear that your new specs arrived exactly as ordered and that you're happy with both the quality and the value for money. It's also wonderful to know our Customer Service made a positive impression - that means a lot to our Team.
We really appreciate you taking the time to share your experience and we hope you enjoy your new glasses!
Kind regards,
DS Customer Care Team
COST & SERVICE…
My choice of this company fell under the 'poke and hope' scenerio as I never heard of them until I searched the web 0n Feb 10th as I needed two pair of glasses, but also needed to watch the pennies. Decided to visit their office same day, and very pleased I did. Was listened to with the order I wished to place being clarified with me, and the total cost for the two pair - one for reading and one for computer work - was well below what I would have had to pay on the high street, and their standard delivery time much sooner than the usual weeks expected elsewhere. As it turned out I was called the next day to say the glasses were ready which was a very pleasant surprise. Collected them today and they are just great, using one pair to write this review on my PC. To me they are a no frills company, but polite and professional, and in these days of one's personal finances being stretched their pricing is much appreciated and helpful. Will not hesitate to recommend them to friends and family. My sincere thanks to all concerned.
12 February 2026
Unprompted review
Reply from Direct Sight
Dear Mr Elkins,
Thank you so much for your 5-star review!
We’re absolutely delighted to hear that you had such a positive experience with us here at the DS Outlet! Your feedback truly means a lot to our Team and motivates us to continue delivering the best possible service.
If there's ever anything we can assist you with in the future, please don't hesitate to reach out - we’ll be more than happy to help!
Best wishes,
DS Customer Care Team
Glasses not sharp enough to wear
I would be very careful using this company to buy glasses. I ordered a set and when the arrived the lenses were not sharp, they were blurry. Contacted the company and checked the prescription which they said was correct. They suggested I check the pupil distance and send the glasses back with the number of what the PD was. I had to pay delivery of the glasses to go back. I recieved them a second time and nothing had changed. The lenses are blurry not sharp and cannot be worn. Contacted the company who said if I wanted a refund I would have to pay for delivery back (again) and they would only refund the fames not the lenses. It’s not worth wasting more money sending them back. I now have a pair of glasses that are useless so am out of pocket. Be warned!
12 February 2026
Unprompted review
Reply from Direct Sight
Dear Anonymous,
We’re sorry to see this 1* review and are genuinely disappointed to hear that you may have had a negative experience.
As the review has been posted anonymously, we've unfortunately been unable to identify your order or investigate the issue further. We have reached out via the Trustpilot platform to request a few more details but we haven’t yet received a response.
We take all feedback seriously and are always keen to resolve any concerns quickly and fairly. We're here to help and would truly appreciate the opportunity to put things right.
Kind regards,
DS Customer Care Team
Shocking 😮
Shocking 😮, My glasses arrived today and I can’t see out off them maybe the person who is reading my prescription needs new glasses them selfs . Do not buy glasses from these cowboys .😡
10 February 2026
Unprompted review
Reply from Direct Sight
Dear Donna,
We're sorry to read your review as this is the first time we've been made aware of any issue with your order.
We've carefully reviewed your order and can confirm that the prescription details were followed exactly as uploaded. The glasses were produced for reading use, in line with the option selected during the ordering process.
We're certainly not "cowboys" and we are more than happy to help.
Since you haven't contacted us directly, we'd encourage you to reach out to our support team so we can properly review this with you and find a solution - we unfortunately cannot resolve what we do not know about.
Please email us at help@directsight.co.uk, along with your order number so advise the next steps.
We look forward to helping you get this sorted.
Kind regards,
DS Customer Care Team
Great valve for money
I ordered a pair of glasses with clip on’s as an emergancy before going away.
I spoke to a very helpful lady on the phone who advised me the best product to order, ordering online was no problem and as promised I got them next day and I am very impressed with the correct prescription in them, they look and feel great, thank you.
11 February 2026
Unprompted review
Reply from Direct Sight
Dear Selina,
Thank you so much for your fantastic review!
We're delighted we could help you out in time for your trip -emergencies are stressful enough without glasses troubles on top!
We're especially pleased to know our Team were very helpful, that the prescription is spot on and that you're happy with how they look and feel - that’s exactly what we aim for.
Thank you again for choosing us and we hope you had a wonderful time away! 😊
Best wishes,
DS Customer Care Team
Responsive and reliable
I needed glasses in an hurry. The website was easy to use, and the team responded to a change in order in minutes after email query. Zoe need a special mention, what a star.Glasses made, dispatched and arrived in 2 days. Lifesaver.
2 February 2026
Unprompted review
Reply from Direct Sight
Dear Ian,
Thank you for your lovely review!
We know how stressful it can be when you need glasses in a hurry, so we're absolutely thrilled we could deliver when it mattered most!
It's great to hear you found the website easy to use and that your order update was handled so quickly. We'll be sure to pass on your kind words to Zoe - she'll be delighted!
Thank you for choosing us and we're so pleased we could be your lifesaver.
Kind regards,
DS Customer Care Team
Wow appauling
Wow appauling. Order DS-1769559471-70927
My Daughter a full time student ordered from this company without checking the reviews first. Paid £41 for 1 pair of glasses. First pair arrived the other day with the arm snapped off. Replacement pair arrived 3 days ago and the quakitu of the frames is so so bad that the arm doesn’t open or close and is about to snap /shear off within the plastic arm again. They are absolutely appalling. Customer service have refused her a refund which is illegal as neither product is fit for purpose. She doesnt want another pair of shoddy glasses she needs a refund to go to a reputable company. We are going through the bank as this is not part of the consumer nights
They have been given 2 opportunities to out right. Beware and Avoid
UPDATE TO SELLERS RESPONSE
Thankyou for your response however having both the initial purchased pair broken on arrival due to such poor quality frames and the replacement pair being faulty/broken within an hour again due to being absolutely shocking quality ,we have already given you the opportunity (by law) to repair/replace. My child has spent £40 and i can honestly say they are the worst quality plastic and hardware/hinge of any pair of glasses i have owned myself. We have given the opportunity for you to put right and you’ve failed a 2nd time. I require a refund on my childs behalf not another appalling pair of the same.
3 February 2026
Unprompted review
Reply from Direct Sight
Thank you for your feedback.
We would like to clarify that we have been communicating directly with the customer (your daughter) regarding this order. Upon notification of the initial frame fault, a replacement was issued promptly in line with Express Service remedies process and in accordance with our consumer obligations.
When concerns were raised about the replacement, we advised that the item be returned so that an assessment could be completed and encouraged a full frame exchange - this option remains open.
If the customer wishes to discuss this matter further, we are more than happy to do so directly and encourage her to contact us so we can reach a resolution.
We take product quality seriously and are always willing to work with our customers to resolve genuine faults.
Many thanks,
DS Customer Care Team
Disappointing
My son’s glasses broke and he was so upset as we didn’t have a spare set. After much searching on Sunday I placed an order early on in morning and paid £19.99 to get the promised next day delivery. Have now received an email stating delivery is 4th February. Very disappointed
2 February 2026
Unprompted review
Reply from Direct Sight
Dear DS Customer,
To clarify, your order was placed on Sunday, outside of our working hours. Our Express service guarantees dispatch before 3pm on the next working day, which in this case was Monday. We can confirm your order was processed and dispatched before 3pm on Monday via Royal Mail Tracked 24.
Royal Mail Tracked 24 is a 1–2 working day service, with most deliveries arriving the next working day. Your tracking was sent across to you yesterday evening and has been reviewed this morning , which shows scheduled arrival today, 3rd February, between 13:20-16:20.
If you’d like to discuss this further, please don't hesitate to contact our Customer Service Team directly.
Kind regards,
DS Customer Care Team
Well pleased.
Easy to order, and a good price.
Delivered in a reasonable time, and they fit well, with no optical problems.
I'll definitely use this site again.
29 January 2026
Unprompted review
Reply from Direct Sight
Dear Brett,
Thank you so much for the 5-star review!
We're really pleased to hear you found the ordering process easy, the price competitive and that the glasses fit well with no optical issues. That’s exactly what we aim for!
We truly appreciate your support and look forward to welcoming you back again soon!
Best wishes,
DS Customer Care Team
If you must order from Sight direct make sure you pay via a credit card and understand section 75
Buyer beware. If you choose to order from Sight Direct, make sure you fully understand your consumer rights before you do.
In my experience, if something goes wrong, they will try every trick possible to avoid issuing a refund. If you must order from them, always pay with a credit card so you have protection.
I returned the glasses because they were, in my view, very poor quality. Although the company stated a refund would be issued, the original outbound postage from my order was not refunded. I have email correspondence confirming this.
Whatever you do, do not pay the return postage, even if they promise a full refund — they won’t. Once they have your money, getting it back is extremely difficult. They later tried to claim the glasses were for “demonstration purposes.” This is simply not true, and there is no mention of this anywhere on their website or on my order confirmation.
If you run into any problems, don’t waste time arguing back and forth. Raise a Section 75 dispute with your credit card provider and let them deal with it. It was the only effective way to resolve the issue.
I would not recommend this company based on my experience.
16 January 2026
Unprompted review
Reply from Direct Sight
Dear 'Ace',
We're sorry you feel this way but we do need to correct the record for the benefit of anyone reading. You returned two demonstration frames to us here at Direct Sight.
The return postage was reimbursed along with the remaining balance from the complete order total. In short, a full refund was issued.
At no point did we refuse a refund, nor did we avoid issuing one. Suggesting that customers should bypass contacting us and immediately raise disputes is unnecessary when refunds are processed correctly and in line with our policy.
We’re always happy to resolve issues directly and transparently and our records clearly show that this one was resolved in full.
Kind regards,
DS Customer Care
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