First off I am very pleased with how easy it was to sign up and everything. Also the free trial is a great promotion. The contacts came pretty quick. However my prescription for one eye was incorrect.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t wear them because there is no astigmatism sphere.
Company replied
Supply is still a problem. Contracting customer service.
Company replied
To dry for my eyes
Company replied
Company details
Written by the company
Valued Waldo Community, We want to take a moment to share a significant update with you. Over the past year, Waldo has faced immense challenges in maintaining fulfillment reliability. We understand the impact this may have had on your experiences, and we appreciate the patience and understanding you've demonstrated during this time. The good news is that Waldo is on the verge of returning to normal business operations. Our dedicated team has worked tirelessly to overcome the difficulties we encountered, and we're excited to announce that positive changes are on the horizon. To those who may have faced challenges and are contemplating sharing feedback, we genuinely appreciate your perspectives. We understand that the past year presented hurdles, and we're grateful for the patience and loyalty you've shown during this period. As we eagerly anticipate a return to normal business operations at Waldo, we acknowledge any past difficulties and want to assure you that we are committed to enhancing your overall experience. Your valuable insights contribute to our ongoing efforts to provide the best service possible. In this spirit of growth and improvement, we invite you to share your thoughts as we collectively navigate towards a brighter future. Your unique perspective helps shape the positive changes we are making, and we are excited about the opportunities ahead. Thank you for being an essential part of the Waldo community. Together, we will continue to overcome challenges and strengthen our resolve to provide you, our valued customers, the best possible vision care experience.
Contact info
The Frames, 1 Phipp Street, EC2A 4PS, London, United Kingdom
- +44 20 3627 5833
- hello@hiwaldo.com
- hiwaldo.com
3.4
Average
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 month
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I love this company im so upset they…
I love this company im so upset they will no longer be in the US im unsure why I hate to go a different company
15 January 2026
Reply from Waldo Contact Lenses
Thank you for your feedback Christina & Carlos
We are so happy to hear you love WALDO lenses as much as we do!
Apologies, we are taking a short hiatus and are working on something bigger and better and we hope to be available again in the future.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Hi Cedric,
We are sorry to hear about your recent WALDO experience. Please email us at hello@hiwaldo.com and our Customer Service team is ready to help as there does not appear to be any communication from you about this.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Kimberly
We are so happy to hear you love WALDO lenses as much as we do and they are working so well for you.
Anita @ Team WALDO
I was given the wrong quality of…
I was given the wrong quality of contacts on my last order.
13 January 2026
Reply from Waldo Contact Lenses
Hi Nyasia,
We are sorry to hear about your recent WALDO experience. Please email us at hello@hiwaldo.com and our Customer Service team is ready to help as there does not appear to be any communication from you about this.
Anita @ Team WALDO
Easy and fast
31 December 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Tony.
We are so happy to hear your WALDO lenses arrived on time. We aim to ship our lenses as soon as we can once the orders come in, to prevent any delay.
Anita @ Team WALDO
I recommend Waldo contacts to everyone i know!
I love the convenience and ease of using Waldo's website...everything is organized and easy to understand. The few times I needed to contact customer support, they were always friendly and extremely helpful. The contacts arrived in a timely manner and the quality is superior!
30 December 2025
Reply from Waldo Contact Lenses
WALDO summed up perfectly Charlotte, thank you and for your recommendation.
It's great to hear WALDO lenses and the flexible subscription are working so well for you.
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269
Anita @ Team WALDO
Take me off this deal
Take me off this deal. I am not happy at all. Please remove me from this subscription/ prescription!
16 December 2025
Reply from Waldo Contact Lenses
Hi Cindie,
We are sorry to hear WALDO lenses are not working for you, everyone is individual and WALDO lenses may not suit all. As we continue to grow, we will be expanding our range and may have a lens more suitable in the future.
Please email us at hello@hiwaldo.com and our Customer Service team is ready to help as there does not appear to be any communication from you about this.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Brandy
We are so happy to hear you gave WALDO a trial and the lenses are working so well for you.
Anita @ Team WALDO
Comfortable contacts
Comfortable contacts. No drops needed through the day for dry eyes. Great product.
7 January 2026
Reply from Waldo Contact Lenses
Thank you for your feedback Michelle
We are so happy to hear your WALDO lenses are working so well for you that you do not need to reach out for any eyedrops.
Anita @ Team WALDO
I’ve been a long time customer and from…
I’ve been a long time customer and from ordering my contacts to wearing them has been a excellent experience
12 January 2026
Unprompted review
Reply from Waldo Contact Lenses
WALDO summed up perfectly Cliff, thank you.
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you.
It's great to hear you are a part of the WALDO community
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Katherine
It's great to hear WALDO can save you money without compromising on the comfort.
Anita @ Team WALDO
My contact lens order was exactly like they said it would be, no problems just great contacts!
My order arrived within a few days and I'm happy with my contact lenses. They are exactly what I ordered and I even got a good discount on my order.
31 December 2025
Reply from Waldo Contact Lenses
WALDO summed up perfectly Jessica, thank you.
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you.
Anita @ Team WALDO
I never received a product.Try to…
I never received a product.Try to reorder, and they told me I could not
3 January 2026
Reply from Waldo Contact Lenses
Hi Josh,
We are sorry to hear that you feel you have not had a good WALDO experience. Thank you for contacting our customer service team who can confirm that the lenses were delivered on January 14, 2026, 8:24 am.
Apologies you are not able to re-order, we are taking a short hiatus and are working on something bigger and better and we hope to be available again in the future.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Kelsi
We are so happy to hear your WALDO Hydraboost Plus lenses are working so well for you. The solution is pink from the added vitamin B12 to help soothe and nourish tired dry eyes.
Anita @ Team WALDO
Problem logging in but otherwise a good…
Problem logging in but otherwise a good experience
1 January 2026
Reply from Waldo Contact Lenses
Hi Tim,
Thank you for being a part of the WALDO community, and we are so happy to hear you have had a good experience. Apologies that you had problems logging in, but it's great to hear our customer service team could help.
Anita @ Team WALDO
Great quality and very convenient.
1 January 2026
Reply from Waldo Contact Lenses
Thank you for your feedback Emperial
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you.
Anita @ Team WALDO
I love Waldo contacts
I love Waldo contacts. They are easy to order and fast delivery.
1 January 2026
Reply from Waldo Contact Lenses
Thank you for your feedback Katrina
We are so happy to hear you love WALDO lenses as much as we do, and are so happy to hear your WALDO lenses arrived on time. We aim to ship our lenses as soon as we can once the orders come in, to prevent any delay.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Hi Rodney,
We are sorry to hear you are having problems, and are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269 as you had done in the past and were given the tracking number.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you.
Anita @ Team WALDO
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