I always refer PillTime to family and friends and in fact anyone I meet who is on regular meds. Unfortunately I have had to slow down on recommending you because my last couple of deliveries I’ve... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We live in a technical world and on occasions deliveries or orders have been out of kilter. This could be a blip with my surgery, NHS or PillTime. My first port of call is usually my surgery. Howev... See more
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Unfortunately, I was told one thing on the phone and a different thing happened, so my elderly mom recieved the wrong medication in her pouches and I had to open every pouch and remove the incorrect p... See more
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Switched to them as I’m taking a GLP-1. No issues with prescribing and delivery came quick. But it’s the only time I’ve experienced the ice packs to not be cold or iced? They were just warm gel? I’m... See more
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Every month I have to check if they have received my prescription. I do not have the app as I use a computer and would not have a clue how to download it in my 70's had a stroke and disabled. My item... See more
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I got my mounjaro meds from PillTime after another pharmacy started messing me around. Pilltime were very helpful and kept me updated. One snag thought was they gave me two different dates saying my m... See more
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I needed to order a 15mg Mounjaro KwikPen. I was initially sceptical of PillTime having read mixed TrustPilot reviews and seen their 3.6/5.0 rating but they were offering an introductory £75 off. I pl... See more
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The idea is brilliant, however, there are some issues we have experienced. This time one of the tablets that should have been pouched arrived separately, this caused confusion with the elderly patient... See more
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My medication arrived beautifully wrapped in Individual pockets. You just tear them off at the appropriate time and Bob’s your Uncle. So easy no messing around with boxes and blister packs. Brilliant... See more
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Pilltime does NOT use the ' Dossette Box ' system that I was used to with my previous supplier but due to some mistakes by my original supplier I decided to move to this company, ( pilltime ). The t... See more
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Decided to switch due to price, easy application, took a couple of pictures and gave my info, was ordered Monday and delivered on Thursday so great turnaround time. Delivery was signed for and was del... See more
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I was excepted within 48 hours. Meds were sent straight away tracked arrived very quickly. Very well packaged and lots of information forwarded by email. First class would recommend
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I’m a very happy customer of PillTime because I always get my prescription promptly and if I have to contact customer support, they are always very helpful and will resolve any problems I might hav... See more
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Dangerously poor service, avoid at all costs. Pills never pouched, and never arrive on time despite the requested notice given. Every month they arrive after the prescription runs out, and keep bein... See more
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One week on from order for weight loss medication and still waiting for any form of confirmation regarding approval. I contacted them to asked when I could likely expect this and was told the team w... See more
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I wish you would be consistent in pouching my meds as some months there are 2 that are not pouched and then they are all pouched as they should be. It's a lot easier for me to forget pills if they are... See more
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Service runs really smoothly now, it took a couple of months to tweak prescriptions from the GP so that everything was pouched appropriately (for example, if the GP prescription for one medicati... See more
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Horrendous level of service for weight loss medication. Website states 2 day review period and then a response etc. one week tomorrow for me and despite 2 live chats on different days and 3 emails... See more
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By far the worst weight loss injection supplier I have used. Clearly overwhelmed with orders, communication dismal. webchat agents polite and try to be helpful but let down by weightloss team custo... See more
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Pill Time are on top when I need my medication so I can put the prescription to the doctors surgery. The pouches are easy to open and the medication is clearly written on each pouches and when to... See more
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The service was excellent as I received the tablets that I needed in plenty of time. However, I also received two items that I have on repeat prescription but that I hadn’t currently required or orde... See more
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I swapped my medication provider to PillTime as they were offering at a lower cost. It was a smooth transition. The item came well packaged and extra items included which were not supplied by the othe... See more
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Excellent service The whole application was responded to very well Packaging and delivery once accepted was quick By Royal Mail And a free needle box Will definitely keep these now
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The only thing is I think you should email people and tell them if they are approved for the injections as soon as possible. I only knew I was getting it the day before delivery as that's when I r... See more
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Well done Pill Time. This delivery was the first one that was 100% correct with all my medications delivered in the same parcel on the same day which was before they were needed. You made me hap... See more
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Thank you they came the day before I ran out just in time, I’m going to ring my surgery on Monday see if I can get them delivered like a week before I run out apart from you and you’ve done everything... See more
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This is such a brilliant service from the NHS. I have memory problems so having this all done for me in separate individual times of the day is wonderful. I had to go into hospital and took mine with... See more
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Communication a little slow so I was concerned.No need to worry all fine. Delivery superb.No fuss,great service will definitely use again.Pricing excellent
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I have been using PillTime for a while now and I can honestly say that the service has been very good and reliable. I receive notifications on when it is time to order my new batch and they are very p... See more
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The best decision I did is to order my prescription from pill time. My tablets comes to me by post for free. And little sachets for morning, evening and night. I don’t have to worry. Just take them li... See more
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In general I have found using pilltime is excellent. The one unfortunate incident was a message reminding me to place my repeat order, I saw that a lot of items were not my prescribed medication!! I p... See more
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My medications always come in time well packed and it’s easy for me to know if i missed one day my médication,many thanks for your great service 👍
Company replied
Great first time experience. Ordered moujaro as a new customer. Easy process & order received in 3 days.
Company replied
Not very pleased with PillTime. Ordered prescription in plenty of time and ended up having to call to chase the order. Received after having to go without medication for a day which as a diabetic... See more
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My pills arrived late When it arrived, it was missing 2/3rds of my precription pills meaning I needed to get an emergency prescription from boots to replace them. When the missing pills tu... See more
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Get reminders to order, always on time. Any out of stock remedies quickly. Long term happy customer.
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90% of the time they are excellent. They do, on occasion have a blip, but I am happy overall with the service and the customer service is good at rectifying any problems.
Company replied
Always good service, good phone maker,effectively good provider, also they use post office delivery so we always receive them in our secure place.
Company replied
PillTime has gone from bad to worse in 2026. They regularly don't bother filling repeat prescriptions; you can't speak to them by phone, email, whatsapp, or any of the normal channels. If you do... See more
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Swift delivery arrived within 24 hours, had voucher code for first order which helped.
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Receiving epilepsy and heart medication at 8.30pm the day before they are due to be taken is both unacceptable and stressful. PillTime had the prescription 2 weeks ahead of the due date. Their policy... See more
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Expensive prescription sent to the wrong address and @royalmail sent a photo of a front garden as a proof of delivery. Went to the address it was posted to and no-one knew anything about it. PillTime... See more
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Every time I use their app to request medication it seems it takes ages got get the meds. The request goes directly to my doctor and for my repeat prescriptions they either get auto approved (if withi... See more
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Unfortunately, my experience with PillTime was nothing short of poor. Ordered my medication, which I understand has to be reviewed, but this wasn't even done a week later, tried to ring, no answer on... See more
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Everything was A1 my meds arrived correct & within good time so I wouldn't worry about running out..
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The delivery was fast also they kept me up to date when it’s being packed and dispatched really good company.
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I liked the fact that deliveries were reliable. I dislike the fact that I gave definite instructions on the phone as to how to separate the pills. These were ignored.
Company replied
Disgraceful service. Communication was shocking and not very helpful. Wasted my time after constantly emailing to address my order. Nothing wrong with all the information I sent. I waited over a week... See more
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Medication runs out today and no delivery. Script sent on 12th feb so had it in plenty of time. Live chat say it hasnt been processed yet. On critical heaet medication. This is diabolical and not th... See more
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Ordered mounjaro after a short survey and submitting photos. Was approved quickly and efficiently and delivery was a couple of days after. A swift service too continue my weight loss journey. Ma... See more
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Company details
Written by the company
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Written by the company
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Contact info
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, United Kingdom
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3.6
Average
24K reviews
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Reply from PillTime
Thank you Stuart,
Thank you for your 4.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Your feedback is important to the PillTime Team.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Many thanks
they got order to me within 2 weeks 2…
they got order to me within 2 weeks 2 weeks before i run out of a 2 month supply
20 March 2026
Reply from PillTime
Hello michelle,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Your feedback is important to the PillTime Team.
Please do help us to help more people and spread the word about the PillTime service.
Best wishes
Dreadful company.
Dreadful company.
Fistly they get your perscipions wrong and deliver late.
The app is shocking.
And finally you can't contact them, don't answer phone, text or email.
Avoid
24 March 2026
Unprompted review
Too many snags
Getting orders in pouches is the main reason for using this pharmacy, 2 out of 3 times now have just received boxes.
Last prescription delivery window was 6 hours (9-30 to 3-30) and as it contains items which need to remain refrigerated I can’t have it delivered the next day.
Reorder times seem excessively long, last one was over 2 weeks from PillTime receiving the prescription to it being dispatched.
Moving back to the high street, I have to collect it but that’s really less inconvenient than this.
20 March 2026
Reply from PillTime
Dear Mike Arr Arr,
Thank you for taking the time to share your experience — we’re really sorry to hear about the issues you’ve had.
We understand how important it is to receive your medication in pouches, especially when that’s the main reason you chose our service. I’m sorry that on multiple occasions you’ve received boxed medication instead — that’s not the experience we want for our customers.
Regarding pouching, our current policy is that medications can be dispensed in pouches when there are four or more tablets in a dosing schedule. We appreciate this may not suit everyone’s needs, and your feedback on this is genuinely valuable. we do now offer a paid pouching service which enables us to pouch any amount of items.
We’re also sorry about the long delivery window and the concern around refrigerated items — we completely understand how inconvenient and worrying that can be.
In terms of reorder times, our processing timelines do differ from community (high street) pharmacies. As an online pharmacy, we follow a more structured dispensing and checking process, which can mean it takes longer from receiving a prescription to dispatching medication. That said, the delay you experienced is longer than we would expect, and we apologise for the frustration caused.
We’d really like the opportunity to look into your account and see what went wrong here, as well as explore whether there’s anything we can do to better support your requirements going forward.
If you’re open to it, please get in touch with our support team so we can assist further.
Thank you again for your feedback — it helps us improve.
Kind regards,
The PillTime Team
Thinking of going back to my local pharmacy
Since starting with Pilltime things have gone wrong more times than right.Only this week I received my medication and only two of the six regular items were sent in their original packaging.I sent an email to ask why and the response was that my GP had only prescribed 2 items.This was incorrect so I contacted the chat line and provided the bar code to the missing items
The advisor was very helpful and having loaded the barcode in,found the missing prescribed items.Clearly there is some failure in either the system or IT user mistakes as it is not the first time I have been informed that there were no prescriptions only to be told,oh yes we have found them after I had given them them the barcodes.Were I less proactive in keeping a close eye on.my medications,I would have run out.of medication on more than one occasion.When you consider Pilltime is meant to make the process easier,this has not always been the experience.
20 March 2026
Reply from PillTime
Dear Reiner Berridge,
Thank you for your feedback, and we're sorry for the confusion regarding your recent medication dispensing.
We completely understand your frustration with the timing of your second round of medications. We'd really like to look into your account to understand what happened and make sure this doesn't happen again. Please get in touch with our customer service team – our via Live Chat from 9am-1pm Monday to Friday, by phone from 2pm-4pm Monday to Friday, or by email at customerservices@pilltime.co.uk.
Thank you for your patience and for sticking with us.
The PillTime Team
Disappointed
Not all requested medication was pouched, sent in normal packaging. Still had to organise X3 daily meds for the month. No point ordering meds if not all are going to be pouched
14 March 2026
Reply from PillTime
Thank you Lisa for taking the time to leave your feed back.
We are sorry to hear that your order was not received as expected. Upon reviewing your medication list it would seem that some of your medications are not able to be pouched due the the prescribing instructions on the prescriptions.
A member of the customer service team will be in touch via email to explain this further and how it can be remedied.
Kind regards
The PillTime Team
Fuss free medication
Fuss free medication
I have a significant number of medications which I have to take on a daily basis. Prior to PillTime I used a couple of plastic one-week dispensing trays which I had to fill myself - a tedious and error prone chore. With the pouched pilltime dispenser the whole process is so much easier and more accurate.
20 March 2026
Reply from PillTime
Thank you so much for your kind words! We're delighted to hear that you're satisfied with our service.
Our team works hard to ensure your medications are dispensed efficiently and accurately, so it's wonderful to know we're meeting your expectations. If you ever need anything or have any questions, please don't hesitate to reach out – we're here to help.
The PillTime Team
I have had my medication by Pill time…
I have had my medication by Pill time for some time now it helps me because I’m disabled but recently my medication has been late and I have had to chase it up I have been on the phone to PillTime because my full Pescription wasn’t fully filled My phone call was 23 minutes in I was told I would be dealt with in the next 3 minutes then to be told there was a high volume of calls and would have to wait l am seriously thinking of a different option for my medication
20 March 2026
Reply from PillTime
Thank you Susan Bergin for taking the time to leave your feedback.
We are sorry to hear that you have experienced these issues with your medication and have had to chase your orders. Upon reviewing your account today it seems that there are some prescribing issues with your prescriptions that will impact your orders and how they are set.
Unfortunately your medications are not all on the same duration, some are 28, 56 and others are of a 84 duration. To insure that you are receiving a complete order each time and on the correct start date we would advise that all your medications are of the same duration. This can be easily remedied by requesting your surgery align all your medication to one duration that suits you best either a 28, 56 or 84 day supply.
Once we have received a full order of all the same duration we can then look at insuring that your start dates of your medication cycles are accurate or we could request that we action a re-set of your start dates to start your orders a fresh.
Should you wish this to be actioned we would advise that you request prescriptions to be issued of all the same duration for your complete repeat of medications from your surgery and then email customerservices@pilltime.co.uk to request we restart your cycle with the new prescriptions. Please be aware that should this be actioned you will need to dispose of any left over medication safely once the new order arrives.
We are sorry to hear that when you called in the volume of calls were very high we have recently adjusted the times that the phone lines are open please see below;
Phone lines are now open from 9.30pm until 12.30pm close for lunch then reopen 1.30pm until 3.30pm. We also have the Live chat option with the team from 2pm until 4pm Monday to Friday
Kind regards
The PillTime Team
Reply from PillTime
Thank you Mg,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
The PillTime team are delighted to hear from you.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Best wishes
Order very late but turned up on time…
Order very late but turned up on time excellent service thank you
19 March 2026
Reply from PillTime
Hi Colin,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Many thanks
Reply from PillTime
Hi Natasha,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Many thanks
Reply from PillTime
Thank you Susan,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Many thanks
Started off really good then at…
Started off really good then at Christmas they only sent me half my meds meaning I ran out of my Asthma inhalers, then the past two months again only half my medication turned up. It takes so long to get through to them to deal with it so I have now stopped using them and gone back to my local pharmacy.
17 March 2026
Unprompted review
Reply from PillTime
Good Morning,
Thank you for your feedback. We apologise for the inconvenience you experienced with our service and understand your frustration regarding the part deliveries.
Using the information provided in your review, we cannot locate your PillTime account. We have requested further details from you so we can understand what happened.
We hope to hear from you soon.
Best regards,
PillTime Team
You were aware I had been in hospitals…
You were aware I had been in hospitals over the last five weeks or so as, to your credit, phoned me on the Wednesday last week and guided me to getting my GP to sign and send the prescription to you, which he did the same day.
This showed on the NHS app and is recorded.
My hospital supply of medicines ran out on the Friday.
I phoned PillTime on that Friday to be blatantly lied to say you'd only received the order that day and that it would be this week before the order was fulfilled.
This resulted in further consternation from everyone (except PillTime of course) in reordering a further seven day supply.
One item was not available locally and soI was without this for three days.
Eventually you got your act together and delivered.
I've als6 received an email from you with a reorder list. This wasn't even my list. Goodness knows whose list it was. Lwas alert enough not to respond to it.
My confidence i PillTime is at an all time low.
You are incompetent, uncaring, unprofessional and proven liars.
18 March 2026
Reply from PillTime
Good Morning John,
We appreciate you sharing your experience. We're sorry to hear about the difficulties you faced regarding your prescription and the subsequent delays, especially given your recent hospital stay. We're also concerned about the incorrect reorder list you received. We're looking into these issues to prevent similar situations from happening again.
Your feedback is valuable as we work to improve our service, as the service you have received is not the level of service we aim to provide for all customers.
Best Regards
PillTime Team
Always very helpful.X
11 March 2026
Reply from PillTime
Thanks Diane,
Thank you for your 5.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
Best wishes
Double check the deliveries, not always reliable
Unfortunately, I was told one thing on the phone and a different thing happened, so my elderly mom recieved the wrong medication in her pouches and I had to open every pouch and remove the incorrect pills. Also I was told that there was a problem with their system getting prescriptions a few months ago resulting in my moms medication being delivered a week late. I had to call 111 and collect emergency medication and buy a pill box and set out the meds for her until the pouches arrived. Which were then wrong, so I've had to keep trying to sort things out. I'm sure when it runs smoothly it would be an excellent service but make sure someone who knows what they are doing can double check everything, (times, meds) as mistakes are made.
13 March 2026
Reply from PillTime
Good Morning Beverley,
We appreciate you bringing this to our attention. We're sorry to hear about the issues with the medication and the delay, especially the incorrect medication in the pouches for your mum. We'll look into what happened with the prescription system and the pouch preparation process to prevent similar errors.
This is not the level of service we aim to provide to our customers, please be rest assured we will look into this for you and your mum.
Thank you for your feedback.
Best Regards
PillTime Team
1st delivery and they delivered…
1st delivery and they delivered everything that they was meant to.
17 March 2026
Reply from PillTime
Thanks Steve,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Many thanks
Pilltime is a lot better than my previous supplier.
Pilltime does NOT use the ' Dossette Box ' system that I was used to with my previous supplier but due to some mistakes by my original supplier I decided to move to this company, ( pilltime ). The transfer went through my surgery comfortably. BUT, when I received my prescriptions it " stumped me " at first. They supply the meds in a roll bagged independently according to time of the day and and by which medication it was.
Initially this " threw me " but I quickly realised that it was a lot easier to use, and more efficient. Also when I phoned the company with a question, not only was it very quickly answered, but the staff member could not have been more helpful.
Am I pleased to have moved to Pilltime : YES DEFINITELY. WELL DONE to all of you, and thank you. Enjoy life. Bob S
17 March 2026
Reply from PillTime
Thank you Bob,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Many thanks
Reply from PillTime
Thanks satasiya,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
The PillTime team are delighted to hear from you.
Many thanks
Swift delivery arrived within 24 hours
Swift delivery arrived within 24 hours, had voucher code for first order which helped.
19 March 2026
Unprompted review
Reply from PillTime
Hi Sarah,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
The PillTime team are delighted to hear from you.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Thank you
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