This is regarding their Omega-3 product. I emailed them to exclude Vitamin D3 from the omega-3 capsules because it can cause heart palpitations, but they responded that it's only a small dose (200 IU... See more
Company replied
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I have been using vegetology bone care for many years. I am severely intolerant to dairy and eggs it’s a step below anaphylaxis but horrible severe symptoms and haven’t consumed any dairy at all for 2... See more
Company replied
I made a mistake and put the wrong address in the order. Basically, I moved houses recently and my old address was still in their files. I called them to apologise and see what we could do abou... See more
Company replied
Service reliable and products are good. I get Vit C, Omega 3, B12 and Vitamin D. I get tested for B12 and D over the years and I always have a good result. I take Vit C only occasionally when I have a... See more
Company replied
Company details
- Vitamin and Supplements Store
- Fitness and Nutrition Service
- Health and Beauty Shop
- Nutritionist
- Wellness Center
About Vegetology
Written by the company
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Getting the nutritional balance right all of the time isn’t always easy, no matter what diet you choose to follow. We provide high quality, UK made supplements to support your body with the key nutrients it needs to thrive. It’s our passion to create incredible, unique nutritional formulations that supplement health in an eco-friendly, ethical , sustainable way. All our products are sustainably produced using plant-based supplements, making them suitable for Vegans and Vegetarians.
Contact info
Creation House, 50-72 Gauntley Street,, NG7 5HB, Nottingham, United Kingdom
- 0800 170 0184
- help@vegetology.com
- vegetology.com
4.0
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Vegetology
Dear Julie,
Thanks so much for your feedback. We're thrilled you're enjoying the product and had a great experience with our service. Thanks for choosing Vegetology!
Best wishes,
Customer Service Team
Reply from Vegetology
Hi Julia,
Thank you so much for taking the time to review us, we really appreciate it! I'm delighted to hear you received your order quickly so you can start benefitting from their amazing benefits.
Have a great day,
Customer Service Team
Unnecessary Vitamin D content - Risk of heart palpitations
This is regarding their Omega-3 product. I emailed them to exclude Vitamin D3 from the omega-3 capsules because it can cause heart palpitations, but they responded that it's only a small dose (200 IU). If you are taking other multivitamin supplements, even small doses can add up to a significant total at the end of the day since the Recommended Dietary Intake (RDI) is 800IU. The RDI is even less for those at risk of heart palpitations. They tend to refer to the Tolerable Upper Intake Level (4000IU), which is alright for healthy adults once in a while, not every day and definitely NOT for all age groups.
1 March 2026
Unprompted review
Reply from Vegetology
Hi Stay Calm,
Thanks for your feedback. Just to clarify, the product already contains vitamin E in the form of tocopherols, which are included as antioxidants to help protect the omega-3 oil from oxidation and maintain its quality.
Each serving of our omega-3 provides 200 IU of vitamin D3, which is a relatively small amount compared with the upper safe limit for adults of 4,000 IU per day. Vitamin E and vitamin D serve different purposes in this formula. Vitamin E is for stability, while vitamin D3 is included for its nutritional benefit.
We understand that total intake can add up if you’re taking a multivitamin, a separate vitamin D3 supplement, and this omega-3. If you are concerned, one simple approach could be to take a short break from your standalone vitamin D3 (for example, one day per week) to help balance your overall intake.
Best wishes,
Customer Service Team
I have been using vegetology bone care…
I have been using vegetology bone care for many years. I am severely intolerant to dairy and eggs it’s a step below anaphylaxis but horrible severe symptoms and haven’t consumed any dairy at all for 20 years and very little prior. I have had a double hip replacement at 48 due to 0 cartilage, a hereditary condition I’ve had for years. I needed 6mm and 12mm added in the replacements (for context). Anyway when I have my bloods done, my calcium levels when tested 40+ has been perfect even though the severe osteoporosis I’ve inherited. My other joints I believe were saved and I am sure these tablets I still take daily are a huge factor. The prices are very reasonable and they do not spam you with constant emails. I recommend this company very much. Anyone with a dairy or lactose allergy/intolerance nearly every prescribed medication contains lactose. FYI
21 February 2026
Unprompted review
Reply from Vegetology
Hi Helen,
Thank you so much for taking the time to leave us a review, we really do appreciate it. It sounds like you’ve been through a lot, and we’re so pleased that Bone Care has been able to support you along the way. Hearing experiences like yours means a great deal and can be very reassuring for others navigating similar challenges. We’re so glad to have you in the Vegetology family.
Best wishes,
Customer Service Team
What an outstanding customer support!
I made a mistake and put the wrong address in the order. Basically, I moved houses recently and my old address was still in their files.
I called them to apologise and see what we could do about it (I spoke to Rosie); even though the package was already with Royal Mail, they sent me a complete new order to my current address at no extra charge!
If this is not the best customer support, you tell me what it is : )
6 February 2026
Unprompted review
Reply from Vegetology
Hi Eduard,
Thank you so much for your kind words! We're really glad you reached out to us, and it’s wonderful to hear that Rosie was able to help get everything sorted quickly for you. Moving house can be hectic enough without delivery mix-ups, so we're always happy to step in and make things a little easier when we can.
We really appreciate your feedback and your lovely comments. Thanks again for your support, we’re always here if you need us!
Best wishes,
Customer Service Team
High quality products and prompt…
High quality products and prompt delivery. Thank you
19 January 2026
Reply from Vegetology
Hi Mrs H,
Thank you so much for taking the time to review us, we really appreciate it! I'm delighted to hear you are enjoying your supplements.
Have a great day,
Customer Service Team
Reply from Vegetology
Hi Duncan,
Thank you so much for taking the time to review us, we really appreciate it. It's great to have you in the Vegetology family. We hope to see you again soon.
Have a great day,
Customer Service Team
I’ve been buying a lot of items lately…
I’ve been buying a lot of items lately while moving house, and Vegetology has genuinely stood out as the best customer service experience of them all. I made a small mistake with my delivery address, and instead of leaving me to stress and chase things up, they proactively reached out multiple times to make sure everything was sorted.
Most companies these days require constant follow-up, but not Vegetology — they were on top of it from the start, and it made such a difference.
Their omega supplements are also incredible quality and easily the best value for money I’ve found. Highly recommend!
10 December 2025
Unprompted review
Reply from Vegetology
Hi,
Thank you so much for sharing your experience of shopping with it, we really appreciate it! Moving house can be hectic, so we’re really glad we could help take one thing off your plate and get the delivery sorted without any extra stress.
I'm delighted to hear you’re enjoying the omega supplements and finding them good value. Thanks for choosing Vegetology, it genuinely means a lot to us.
Best wishes,
Customer Service Team
Finally nutrients with full of life, that is originally was intended in life
With all the vitamin preparations from Vegetolgy, I am fine, with a clear conscience!!!
17 November 2025
Reply from Vegetology
Hi Gulcen,
Thank you so much for taking the time to review us, we really appreciate it! I'm delighted to hear you are enjoying your supplements.
Have a great day,
Customer Service Team
The automated reminder and despatch of…
The automated reminder and despatch of vitamins works well. The option to change the items is great.
17 November 2025
Reply from Vegetology
Hi Suk,
Thank you so much for taking the time to review us, we really appreciate it! I'm delighted to hear our subscribe and save is working so well for you and you can regularly enjoy the amazing benefits of your supplements.
Have a great day,
Customer Service Team
These products contain a high number of additives which have not been shown to be safe for human consumption
Unfortunately, I am left with no option but to give this company a one star review given the fact that their products contain a lot of additives which may be harmful to human health and about which much is unknown, for example, carrageenan in their omega-3 capsules, amongst many others, the risks of which are described in an article at medicine.net - entitled 'What is wrong with carrageenan?'.
When I tried to leave a balanced review on their website pointing this out, surprisingly they didn't print it because they only print four and five star reviews. Personally, I don't understand why anyone would take supplements with additives when there are brands available that don't contain them or trust a company that behaves like this.
23 November 2025
Unprompted review
Reply from Vegetology
Hi GR,
Carrageenan is perfectly safe and we use it in a small quantity as part of the capsule shell in our Omega-3. Online articles and blogs wrongly link carrageenan to data only relevant to polygeenan (a degraded derivative not used in human products). It is worth searching for Polygeenan, and you will quickly uncover the facts. Data relevance is essential, and the level of Carrageenan we use is completely inert. We wouldn't dream of using any ingredient if we had any concerns whatsoever. Online articles don't let science get in the way of inaccurate conclusions unfortunately.
Every ingredient we use is thought through and researched. If you have any questions about ingredients we use, please feel free to email help@vegetology.com and we will pass them on to our Formulation Scientists who will be happy to answer them for you.
Best wishes,
Customer Service Team
Service reliable, products are good.
Service reliable and products are good. I get Vit C, Omega 3, B12 and Vitamin D. I get tested for B12 and D over the years and I always have a good result. I take Vit C only occasionally when I have a cold or no access to fruits. Omega 3 is part of my fats plan. My cholesterol tests are excellent. I've been vegan since 2011. I rely on vegetology for on time deliveries. 1 star dropped as containers are plastic, other packaging is eco friendly. Last summer (high heat) caused leakage of omega 3 capsules, creating a fishy smell/taste, so next summer I'll keep them in a fridge.
20 October 2025
Reply from Vegetology
Hi Eco,
Thank you so much for your feedback, we really appreciate it! We’re delighted our supplements have supported your vegan lifestyle and health so well.
Regarding your comment about the plastic bottles, we completely understand your concern and wanted to clarify: our supplement bottles are actually made from eco-plastic derived from sugar cane. They’re recyclable, biodegradable, and completely carbon neutral. While we recommend recycling them, if they do end up in landfill, they’ve been designed to biodegrade within around 10 years — that’s about 440 years faster than conventional plastic!
Best wishes,
Customer Service Team
Reply from Vegetology
Hi,
Thank you so much for taking the time to review us and for your kind words! We’re thrilled you love our products and really appreciate your feedback.
Have a great day,
Customer Service Team
Don't order!!!
My experience with vegetology was really disappointing. I was so excited to try their products, but even a month after placing my order, nothing had arrived. When I reached out, they told me my package was stuck in customs and that I should contact the courier company myself. I explained that I hadn't been contacted and their response was: "We'll just refund the order." I said I still wanted my supplements but they replied "not this time, have a great weekend" without suggesting me any solution!!
Honestly, that felt very unprofessional, and I'm really upset with how poorly the situation was handled.
24 October 2025
Unprompted review
Reply from Vegetology
Good morning Daniela,
I'm so sorry to hear that your order was delayed in customs. Spain has specific import restrictions on vitamins and supplements, which can occasionally cause issues like this. Since customs clearance must be handled by the recipient in Spain, we are unable to contact the courier on your behalf.
I understand Annalyse has been in touch with you and has offered to resend your order. While many orders to Spain are delivered successfully, unfortunately, we can't guarantee that every package will clear customs without difficulty.
We really appreciate your patience and understand how disappointing this situation is, especially when you are looking forward to trying a new product. Please let us know how you would like to proceed, and we will do everything we can to help.
Best wishes,
Customer Service Team
Four separate purchases of the OMEGA-3…
Four separate purchases of the OMEGA-3 EPA & DHA capsules and on every occasion they have arrived congealed/leaking due to one or more of the capsules leaking. I see from the amazon reviews I am not alone so assume they have 'tweaked' their formula or packaging. I will not be trying again a fifth time.
8 October 2025
Unprompted review
Reply from Vegetology
Good morning William,
I'm so sorry to hear that the Omega-3 you purchased recently have been stuck together. While batches can sometimes vary, we completely understand how frustrating it is when your capsules arrive stuck together or split. This is not the experience we want for our customers so if you bought directly from us please drop us an email at help@vegetology.com and we will look into resolving this for you. If you bought from Amazon, please contact them directly for resolution. We are currently shipping a different batch of Omega-3 so you shouldn't experience these issues again.
Best wishes
Customer Service Team
I never received my order
I never received my order. I am wondering if you will ever ship it to me.
17 September 2025
Reply from Vegetology
Hi Pattie,
I’m really sorry your order hasn’t arrived. I know how frustrating this can be. It looks like it’s currently with US Customs, which is unfortunately out of our hands. I can see our team shared tracking details with you last week, and Rosie’s been in touch about sending a replacement order.
Best wishes,
Customer Service Team
I found the “free shipping” claim…
I found the “free shipping” claim misleading. Orders ship with Royal Mail, which then hands off to local postal services. These are often unreliable and much slower than premium couriers. There’s no option for DHL, UPS, FedEx, or temperature-controlled shipping, which I think should be standard for supplement companies.
On top of that, every order ends up with import charges. For me, it’s about $20 extra each time just to get the package delivered. When I raised this with customer service, they eventually stopped replying.
--
To your reply:
it's not free shipping if I m asked to pay 20$ by the courier each time. I d rather pay for premium shipping without import charges. I m asking to have the option..not for your to pay for it.
But do not mention "free shipping" on your website, because that is called false advertising.
30 September 2025
Unprompted review
Reply from Vegetology
Hi Miki,
Thank you for taking the time to share your feedback. We understand your concerns regarding shipping and import costs. Unfortunately, offering premium courier services such as DHL, UPS, or FedEx would mean significantly higher prices for customers, which is why we currently provide free shipping via Royal Mail. While this may take a little longer, it helps us keep our supplements affordable.
We’re very sorry to hear about your experience with import charges. These are separate to shipping charges and depend on your country and it's customs processes. As noted on our website, import duties and charges vary by country and are unfortunately outside of our control. We always recommend checking your local import regulations before placing an order.
Our team is always happy to communicate with customers who contact us, so if there are any unresolved issues, please don’t hesitate to reach out to us directly at help@vegetology.com and we’ll be glad to look into this for you.
Best wishes,
Customer Service Team
0 stars
Horrible experience with this company and their support team!
17 September 2025
Unprompted review
Reply from Vegetology
Hi Carly,
I'm sorry to hear you are disappointed with your experience. We can't seem to find any correspondence with you. If you could send us an email at help@vegetology.com we will do our best to help.
We look forward to hearing from you,
Customer Service Team
Horrible delay for delivery
It’s been 18 days since I placed my order and I still haven’t received the products. I love the products, but the delay is really frustrating… I just hope it arrives before a full month has passed.
18 August 2025
Reply from Vegetology
Good morning Jessica,
I’m really sorry to hear your order hasn’t arrived yet. I’ve checked the tracking, and it looks like your parcel reached your country just a few working days after you placed the order, but it’s been held up at customs since then.
We completely understand how frustrating this is. Unfortunately, customs delays are out of our hands, and we find it just as frustrating because we want to get your order to you as quickly as possible!
We do everything we can to support customers in situations like this, so please don’t hesitate to email us at help@vegetology.com
—we’ll be happy to look into it further for you. Hopefully, your order clears soon and is with you very shortly.
Best wishes,
Customer Service Team
Excellent company, excellent products
I have used vegetology products for some time now. They are always good quality and arrive promptly. My reason for writing this review is that I had a query recently about one of their products and I was very impressed with the way it was handled by their customer services. They responded promptly with a friendly email offering advice and promising a full refund if that was what I preferred. I followed the advice, which worked and when I let them know, they replied again saying I could still have the refund if I changed my mind. It’s very refreshing to get such prompt and efficient help.
21 August 2025
Unprompted review
Reply from Vegetology
Hi Rhonwen,
Thanks so much for your kind words! I'm so happy to hear you’re pleased with our products and that our team could help you out quickly. I'm so pleased the advice worked for you. If you need anything else, just drop us an email and we'll do our absolute best to help.
Have a great day,
Customer Service Team
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