EuropaFoodXB (Le Supermarche) Reviews 

437
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the extensive range of products, making it easy to find unique international and French items often unavailable elsewhere. Consumers frequently highlight the excellent quality of goods, which arrive fresh with good best-before dates, protected by careful and robust packaging. Many also appreciate the straightforward ordering process and the dependable delivery service, noting that orders are typically prompt and arrive as scheduled. However, some people mentioned occasional issues with delivery, specifically citing delays or problems encountered with the courier service. These instances sometimes resulted in orders, including temperature-sensitive items, arriving later than expected, causing inconvenience for customers.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the availability of items not easily found... See more

Delivery service

Customers consistently report positive experiences with delivery service, highlighting promptness, good... See more

Quality

Consumers find quality to be positive, with many praising the high quality of food items, such as mineral... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Service

Reviewers highlight positive aspects of service, with many praising the great service, fantastic food, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, fantastic food, well packaged and delivered within the time frame given. Goods are more expensive than in France (understandably), but it will always be cheaper than going to France.... See more

Rated 5 out of 5 stars

I was so excited when I found my favourite non Uk items available at a competitive price . My first order had 3 items missing as they were not in stock for my delivery date. Quality of everything and... See more

Rated 5 out of 5 stars

Had a good experience with my first order to EuropaFood's online store. There was an issue processing my payment, but they phoned and resolved it. The jars of coffee I ordered were extremely well pack... See more

Rated 5 out of 5 stars

Great trader with a wide range of products available on the website. Ordering is easy and delivery costs are reasonable. Some products are quite expensive, but to get things here in the UK that are... See more

Company replied


Company details

  1. Supermarket
  2. Dairy Store
  3. Food Products Supplier
  4. Italian Grocery Store
  5. Wholesale Food Store

Written by the company

EuropaFoodxb is highly recommended as an online EU food specialist. We offer over 6000 French, Italian, Portuguese and other European products with a wide variety of food available from your favourite cakes, biscuits and yoghurts to oysters and foie gras. We import all our products fresh from Europe and deliver them directly to your door fresh on demand. Free London Delivery for any orders over £60 and for the rest of the country over £80. Nationwide delivery within 3-5 working days including fresh products. No extra taxes or hidden charges. No minimum order is required.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

437 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(437)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you so much.

Thank you so much.
The Hot Chocolate is delicious.
It was very kind of you to correct the delivery address as it auto corrected wrongly!
The delivery was very swift.
Many thanks,
Sue Reeves

28 February 2025
Unprompted review
Rated 4 out of 5 stars

Great french products and good service.

Great french products and good service. I had an issue login into my account and their customer service was very helpful. The delivery was prompt. The 4 stars are only because of the packaging. I ordered biscuits and they were packed in the same box as my tinned Macedoine, so a few of the biscuits are broken. But I will definitely carry on using the company.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent in all respects

This is, as far as I know, the only supplier of Clement Faugier chestnut puree in glass jars in the UK. The order was despatched promptly via DPD and arrived safely at the collection point. Europafood and DPD both kept me fully informed of progress. Excellent in all respects.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Wanted a drink that tasted like Pernod…

Wanted a drink that tasted like Pernod but alcohol free. Found it on this site. Canebiere Pastis alcohol free | 1L.
Was delivered in an extremely strong box with excellent packaging. Masses of chips that I can either dissolve or use in garden compost. Brilliant. Bottles also protected by thick plastic air column bags. Very reasonable price too.

6 February 2025
Unprompted review
EuropaFoodXB (Le Supermarche) logo

Reply from EuropaFoodXB (Le Supermarche)

Dear Sally,

Thank you for your kind words! Just to reassure you, we don’t use polystyrene balls—our packing peanuts are made by EcoFlo from corn starch and are 100% compostable.

You can simply dissolve them in water or even add them to your compost if you’d like.

If you’d like to learn more, here’s a link with all the details:
https://greenlightpackaging.com/products/biodegradable-loose-fill/ecoflo/

We hope to have the pleasure of serving you again!

Kind regards,
Europafoodxb Team

Rated 5 out of 5 stars

Wanted some French galettes and I…

Wanted some French galettes and I appreciate delivery is going to be high for a small package. I was amazed how well wrapped they were in a very sturdy box, then an insulated bag with ice. The ice was still frozen on delivery. Got exactly what I wanted and considering the care taken for this feel I got a good deal. DPD delivery very efficient. Fully recommend and will use again. Bought two lots of galettes and have individually frozen them in our freezer. The ones we ate were lovely and reminded us of France.

16 January 2025
Unprompted review
Rated 1 out of 5 stars

Replaced out of stock item without notification

Ordered an item that turned out to be out of stock - no issue. It was there replaced without my knowledge. When I complained I was told my order had the word sub which means it can be replaced with something else without notification.
I've asked for my entire order to be canceled and that request has been declined. Total waste of time.

28 January 2025
Unprompted review
EuropaFoodXB (Le Supermarche) logo

Reply from EuropaFoodXB (Le Supermarche)

Dear Nick,

We understand that your comment is regarding an order for a seasonal product that is produced at a specific time of the year and is available until stock runs out. Unfortunately, the milk chocolate version has sold out this year.

We previously emailed you to inform you that if you do not wish to receive the milk & dark chocolate version instead, we would gladly reserve it for other customers, as demand for this chocolate is currently very high and supply is limited.

Please review your emails and let us know if we can be of any further assistance.

Best regards,
Europafoodxb Team

Rated 5 out of 5 stars

Wide variety of products

Ordered some herbal teas I usually like to enjoy while in France. It was in stock, together with a wide range of French groceries including toiletries. It is a delightful shop to have here if you miss French produce. Postage can be a little pricey but worth it if you order in larger quantities.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

All great

All went well, they had in stock the product I was looking for. Delivery time was accurate. Packaging was good. Will buy again

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I've been ordering my favourite French water with Europafood xb for a while now, and the service is great and very reliable.

8 January 2025
Unprompted review
Rated 1 out of 5 stars

Scammers - don't buy from them

Update: I wish whoever is in charge was as quick at picking up the phone and answering questions about orders not being delivered as they are at insulting their customers on Trustpilot. I did genuinely never receive the product I ordered and all they find to do is reply here to slander me. What a lovely customer service they have .
Here's my original review for context : Placed an order on the 30th of December, never received it , and never heard from them. The customer service phone number doesn't work and they never reply to messages. Scammers.

30 December 2024
Unprompted review
EuropaFoodXB (Le Supermarche) logo

Reply from EuropaFoodXB (Le Supermarche)

Dear anonymous UK Client, we are unsure if this review is intended for us. This review looks like a scam to us. We are here waiting for you to speak up if you have any issues. info@europafoodxb.com

Rated 5 out of 5 stars

I ve had a couple of orders from Europa…

I ve had a couple of orders from Europa Foods and the Selection and Service have been on the button. So Glad I found them as I can now get my French/Continetal Treats easily. Keep up the Good Work. Happy Xmas

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I love some of the French shower products, eg, Dop and you just can't get them in the UK. Europafood can supply these promptly. They provide an excellent service and I shall be using them again. The shop in Paddington is good too

6 December 2024
Unprompted review
Rated 5 out of 5 stars

I didn't know Europafood before

I didn't know Europafood before and, from Italy, we were looking for an advent calendar in London that could be delivered quickly to surprise our son. Europafood had it in their catalogue, at a competitive price and delivered it on time! a very positive (little) shopping experience!

4 December 2024
Unprompted review

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