EuropaFoodXB (Le Supermarche) Reviews 

436
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the extensive range of products, making it easy to find unique international and French items often unavailable elsewhere. Consumers frequently highlight the excellent quality of goods, which arrive fresh with good best-before dates, protected by careful and robust packaging. Many also appreciate the straightforward ordering process and the dependable delivery service, noting that orders are typically prompt and arrive as scheduled. However, some people mentioned occasional issues with delivery, specifically citing delays or problems encountered with the courier service. These instances sometimes resulted in orders, including temperature-sensitive items, arriving later than expected, causing inconvenience for customers.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the availability of items not easily found... See more

Delivery service

Customers consistently report positive experiences with delivery service, highlighting promptness, good... See more

Quality

Consumers find quality to be positive, with many praising the high quality of food items, such as mineral... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Service

Reviewers highlight positive aspects of service, with many praising the great service, fantastic food, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, fantastic food, well packaged and delivered within the time frame given. Goods are more expensive than in France (understandably), but it will always be cheaper than going to France.... See more

Rated 5 out of 5 stars

I was so excited when I found my favourite non Uk items available at a competitive price . My first order had 3 items missing as they were not in stock for my delivery date. Quality of everything and... See more

Rated 5 out of 5 stars

Had a good experience with my first order to EuropaFood's online store. There was an issue processing my payment, but they phoned and resolved it. The jars of coffee I ordered were extremely well pack... See more

Rated 5 out of 5 stars

Great trader with a wide range of products available on the website. Ordering is easy and delivery costs are reasonable. Some products are quite expensive, but to get things here in the UK that are... See more

Company replied


Company details

  1. Supermarket
  2. Dairy Store
  3. Food Products Supplier
  4. Italian Grocery Store
  5. Wholesale Food Store

Written by the company

EuropaFoodxb is highly recommended as an online EU food specialist. We offer over 6000 French, Italian, Portuguese and other European products with a wide variety of food available from your favourite cakes, biscuits and yoghurts to oysters and foie gras. We import all our products fresh from Europe and deliver them directly to your door fresh on demand. Free London Delivery for any orders over £60 and for the rest of the country over £80. Nationwide delivery within 3-5 working days including fresh products. No extra taxes or hidden charges. No minimum order is required.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

436 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(436)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cassoulet!

I switched to Europa when my supermarket stopped selling cassoulet. Same brand so excellent quality. And their online service is ideal. You choose the day, then 24 hours before they send you a 2 hour delivery slot. Easy and convenient.

22 July 2025
Unprompted review
Rated 1 out of 5 stars

This company is an absolute scam

This company is an absolute scam. I was sent a packed of sweets which was open. When I sent a photograph and asked for a replacement item, I was issued with a refund because the item was supposedly out of stock. The item was *not* out of stock, and the refund was issued very swiftly without my agreement. When I explained that I was not satisfied with this outcome, I was told that they now could not send me a replacement item because a refund had already been processed. The scam is clear: issue a refund straight away in order to not be in a position to have to pay additional postage costs and lose the cost of the replacement item which could be sold to another customer. This is only about a packet of sweets, but it shows the unethical processes of this company.

21 July 2025
Unprompted review
EuropaFoodXB (Le Supermarche) logo

Reply from EuropaFoodXB (Le Supermarche)

Hello Myriem,

Thank you for your recent message and for bringing the matter to our attention.

We understand your concerns regarding the slightly opened Haribo pack you received. While we could not determine how the packaging may have been affected during handling, we noted that the contents inside were intact and undamaged. As a gesture of goodwill and in line with our commitment to customer satisfaction, we processed a full refund promptly, even though the product was retained by you.

We always strive to maintain the highest standards of service and integrity, and we take any allegations of misconduct very seriously. We respectfully reject any claim that our business operates in bad faith. Our aim is, and always has been, to serve our customers with honesty, transparency, and fairness.

We appreciate your understanding and hope this clarifies our position. Should you have any further questions or concerns, we remain at your disposal.

Kind Regards,
Ecaterina

Rated 5 out of 5 stars

It pays to come direct

I have been a customer of Europafood xb for quite some time via a 3rd party retailer. Recently I made the switch to deal with them directly and I don’t regret it. I now get even more choice of how and when my items are sent to me and there is a great loyalty scheme too.

20 July 2025
Unprompted review
Rated 5 out of 5 stars

Fast and convenient

I was missing some pate and spreads that we always buy when we go to France and decided to give this a go. The food arrived promptly and was well packaged. I will be back!

27 May 2025
Unprompted review
Rated 5 out of 5 stars

I have been looking for the butter…

I have been looking for the butter since we left France and luckily I found it here. And the packing was very thoughtful and it arrived faster than I expected. Very reliable service. Strongly recommend them.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Bought the quinoa spaghetti as not been able to find it in England. Excellent company easy to order and quick delivery.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Best place for LU biscuits

wanted to get some biscuits for my sister to remind us of our European holidays as kids. Best place to find them bar going to France myself. Only grumble is that shipping/tracking information wasn't readily given but when chased, they did provide it so cant complain too much

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Online order


Europa Food, what a find! Have shopped in store and this week received an online order which arrived well packaged and on time.

24 April 2025
Unprompted review
Rated 1 out of 5 stars

I would have given less starts if I…

I would have given less starts if I could.

16 April 2025
Unprompted review
EuropaFoodXB (Le Supermarche) logo

Reply from EuropaFoodXB (Le Supermarche)

Dear Alexandros,

We acknowledge your continued dissatisfaction and are sorry to hear that you still feel this way.

As mentioned in our previous communication, we offered to resolve the issue by providing a refund upon return of the items. We're committed to fair and reasonable service, and we're always open to helping resolve any concerns when we are given the opportunity.

However, we kindly remind all customers to engage respectfully. Constructive feedback is always welcome and helps us improve, but repeated negative comments do not support a productive resolution.

If you would like to proceed with the return and refund process, please contact us directly at info@europafoodxb.com.

Kind regards,
The EuropaFoodXB Team

Rated 5 out of 5 stars

The giant babybels are exactly that

The giant babybels are exactly that - huge. Great service, arrived on time, would
definitely recommend...Cheaper than most alternatives. Fast delivery

24 March 2025
Unprompted review
EuropaFoodXB (Le Supermarche) logo

Reply from EuropaFoodXB (Le Supermarche)

Dear Dominic,

Thank you so much for your lovely review! We're thrilled to hear you were happy with the giant Babybels and our service. It's always great to know that our prices and delivery speed stand out too.

We really appreciate your recommendation and look forward to serving you again soon!

Warm regards,
The EuropaFoodXB Team

Rated 4 out of 5 stars

Thanks very much

Thanks very much, my order was delivered on time and it was I expected just the price went up by £10 than the original invoice ? Not sure why?

27 March 2025
Unprompted review
EuropaFoodXB (Le Supermarche) logo

Reply from EuropaFoodXB (Le Supermarche)

Dear Sam,

Thank you for your feedback – we’re glad to hear your order arrived on time and met your expectations.

Regarding the price difference, please don’t hesitate to email us at info@europafoodxb.com so we can look into it in more detail and clarify everything for you. We’ll be happy to assist and ensure everything is sorted.

Kind regards,
The EuropaFoodXB Team

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