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COOK Reviews 48,178

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the delicious food and the wide variety of choices available, including options for specific dietary needs. Many consumers highlight the exceptional service, noting the helpful, friendly, and knowledgeable staff, as well as the efficient and timely delivery service. People appreciate the convenience of having nutritious, easy-to-cook meals that taste homemade. However, some customers also noted occasional issues with portion sizes, finding them to be smaller than expected or inadequate for the stated number of servings. A few reviewers mentioned that some dishes lacked flavor or that certain ingredients were undercooked. There were also isolated instances of delivery instructions not being followed or delays in delivery.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the delicious taste and high... See more

Quality

Users describe positive interactions with quality. Many customers consistently praise the excellent quality... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and... See more

Delivery service

Consumers consistently express satisfaction with the delivery service. Many praise the efficiency and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent and... See more

Based on these reviews

Rated 5 out of 5 stars

Dealing with this company is like a breath of fresh air! Easy to contact shops directly, speak to a human and I've always experienced their customer services, as really personable, (as it used to be a... See more

Rated 5 out of 5 stars

The food is delicious but most importantly there is a good range of gluten free food that I feel safe to buy. I know of no other company that provides such a choice of enjoyable meals for coeliac suff... See more

Rated 5 out of 5 stars

A friendly greeting when I walked in, followed by advice regarding what is on offer when I couldn’t make my mind up. A pleasure to shop at Cook on Whiteladies Road Bristol.

Rated 5 out of 5 stars

Cook shop services are excellent, they deliver to my door which is wonderful, and the variety of dishes is excellent. I eat mainly vegetarian food, and occasionally fish, and I never fail to find de... See more

Rated 5 out of 5 stars

Store is always clean, well stocked and well staffed with helpful and knowledgeable and friendly staff. Just one small criticism - the lady who served my husband and I today kept on referring to us a... See more

Rated 5 out of 5 stars

Very professional order taking. Polite. Ticked all the boxes. And food arrived when expected. All in all most satisfactory. Everyone in the shop are always helpful and with a smile too.

Rated 5 out of 5 stars

Online easy to choose with information accurate. It was delivered to schedule, a very helpful delivery person. Food always nutritious and easy to cook from frozen A godsend for people who cannot... See more

Rated 5 out of 5 stars

The lady who served me was so friendly and helpful and Cook is a shop I always enjoy visiting. I had a great discount voucher which encouraged me to take it a bit easy and make life simpler. Thank you... See more

Rated 5 out of 5 stars

Been buying cook meals from their early days ,I have never been disappointed.Their cook book is my favourite too (and I’ve got over a hundred)

Rated 5 out of 5 stars

Don’t think we’ve ever had anything that wasn’t brilliant. Also the staff in the Farnham branch are always very friendly, polite, cheerful and helpful

Rated 5 out of 5 stars

Easy to use web site. Fantastic range of meals all cooked to a very high standard. Delivery was efficient and driver very helpful.

Rated 5 out of 5 stars

Food tastes great, nice and easy to order and is always ready to collect at the requested time. Very helpful staff.

Rated 2 out of 5 stars

Disappointed that online the side of salmon was supposed to feed 4-8 but on the actual packaging it said it feeds 4. I had to cook 2 salmon steaks to make sure there was enough for 4 adults and 4 youn... See more

Company replied

Rated 5 out of 5 stars

I have been using COOK for many years. The food is invariably really good and the service friendly and efficient

Rated 5 out of 5 stars

Always so friendly. Clean, tidy and well cared for shop. Good variety of dishes, have interesting new tasters to try and the deal on kids meals is budget friendly.

Rated 5 out of 5 stars

Top marks to Salmon Wellington, pastry, salmon and light filling with spinach was just right, loved it! Duck confit with lentils, excellent too, same for the desserts. So nice to enjoy the above and... See more

Rated 5 out of 5 stars

It’s great having food that is excellent quality so you feel like someone else is cooking for you so you can have a night off. Thank you Cook.

Rated 5 out of 5 stars

I’ve been ordering from CookFood for almost two years. I had tried two other companies before them. One has amazing flavourful meal, but unfortunately they shut down. The second one was new and had... See more

Rated 5 out of 5 stars

Cook Chiswick is the best shopping experience. The staff are just unbelievably helpful! My only comment not in favour is that Cook food is very very bland so one has to improvise before serving.

Rated 5 out of 5 stars

Really friendly, helpful staff in Lightwater - makes the whole shopping experience much more enjoyable and a reason to visit. Food is always very tasty

Rated 5 out of 5 stars

Tastes like it was made at home. Good quality meal. I do cook from home but if I'm going to get a ready meal, it has to taste home made. So if something unexpected crops up, or I fancy an easy night,... See more

Rated 5 out of 5 stars

The food is consistently delicious and reliable. It’s easy to cook and the range is wide and global.Always a real treat for us so thankyou!

Rated 5 out of 5 stars

Delicious food and Wokingham branch very helpful and friendly

Rated 5 out of 5 stars

As usual on time delivery ,very helpful delivery drivers. 5 star service every shop.

Rated 5 out of 5 stars

Online shopping is a breeze! In store shopping a pleasure. Food is fabulous, far better than a takeaway or holidays made easy for the host.

Rated 2 out of 5 stars

All the children’s meals were tasteless. Only a few of the adult meals were ok. I’ve just tried the chicken and tarragon and the chicken is all hard, literally can’t eat it. I enjoyed the prawns but t... See more

Company replied

Rated 1 out of 5 stars

The visit was so unwelcoming with the assistant trying to sort out another customer to rectify her mistake. I felt completely ignored. Added to the fact that you have increased your prices AGAIN! ma... See more

Company replied

Rated 5 out of 5 stars

I love COOK food. It tastes great, is very convenient, and is like going out to a nice restaurant but much cheaper. Favourites are roasted vegetable lasagne, and duck legs. I also like the work COOK... See more

Rated 5 out of 5 stars

All taste very good and service is great, delivered cheerfully to my door. Online ordering is easy. What more can I say

Rated 1 out of 5 stars

It was lost at depot and I rejected it as it would have been delivered 24 to 36 hours after it was due.

Company replied

Rated 5 out of 5 stars

I can never go wrong with any items of the Cook range. I use them for family gatherings and also for solo meals. They never disappoint.

Rated 5 out of 5 stars

Superb range of imaginative dishes, delicious recipes and prepared with consideration for animal welfare. A top priority for us. Efficient home delivery.

Rated 5 out of 5 stars

Always five stars for this company. Great variety of main meals and delicious desserts. Always tastes home cooked without the unhealthy additives present in many microwaveable meals. Staff in Saffron... See more

Rated 3 out of 5 stars

Used cook for single meals for years and always enjoyed. Purchashed Chicken Alexander, meal for four, for a dinner party and was embarressed as the amount of chicken in the meal, was inadequate for th... See more

Company replied

Rated 4 out of 5 stars

The best meals were traditional dishes like fish pie andcottage pie, the worst ones were things like aubergine which was undercooked and not palatable. All of the meals are easy to cook and excelle... See more

Company replied

Rated 3 out of 5 stars

The delivery company was late presumably because of high winds -not their fault. We had to go out. We had asked that our parcel from you be left in our Greenhouse. Instead your carrier ignored this an... See more

Company replied

Rated 3 out of 5 stars

Chicken and mascarpone with sundried tomato. Since changing from chicken breasts to chicken pieces the portion sizes have got much smaller. Now have to buy an extra portion!!!

Company replied


Company details

  1. Food Products Supplier
  2. Food Producer
  3. Frozen Dessert Supplier
  4. Frozen Food Manufacturer
  5. Frozen Food Store

About COOK

Written by the company

Frozen meals and puddings hand-prepared in our kitchens using the same ingredients and techniques as a good home cook, so everything looks and tastes homemade. In our Great Taste Award-winning menu you’ll find everything from traditional British favourites and classics of world cuisine to takeaway alternatives, healthy options, and meals for get-togethers.

How to shop
- Nationwide Home Delivery
- Free Click & Collect from COOK shops
- Subscribe & Save with regular deliveries
- 100+ COOK shops nationwide
- Stocked in 1000+ independent retailers across the UK

About COOK
Inspired by the meals his mum batch-cooked and froze in old ice cream tubs, Ed founded COOK in 1997 with his friend Dale, a catering chef. They dreamed of making the world’s best prepared meals and doing business differently from the crowd.

Having helped found the UK wing of the responsible business movement B Corp in 2014, COOK is at the forefront of redefining the purpose of business, so it works for people and the planet, not just profit. We have won a Queen’s Award for Enterprise for our RAW Talent employment scheme, giving people a second chance after prison, homelessness and other challenges. Every year our meals win Great Taste Awards and glowing reviews from customers and in the national press.

Written by the company


Contact info

Promotion box for COOK

Award-winning frozen meals & puddings

Delivered straight to your door

4.8

Excellent

TrustScore 5 out of 5

48K reviews

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Rated 5 out of 5 stars

Lovely Food

Every single item I have bought from COOK has been delicious. I recommend to all of my friends and am looking forward to introducing my 83 year old mother to some of their dishes!

7 March 2026
Rated 5 out of 5 stars

Good food

Good food . Handy to have in the freezer for when you haven't got time to cook things yourself. Really good choice as well.

7 March 2026
Rated 5 out of 5 stars

Everything was good

Everything was good - got all I ordered as described, on the delivery I expected, all wrapped well and cannot wait to try the dishes. Thank you

10 March 2026

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