Paccoitaliano.co.uk Reviews 64

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting items like Gorgonzola and ricotta cheese for their freshness and taste. Many consumers also commend the swift and reliable delivery service, noting that orders often arrive ahead of schedule and are well-packaged, ensuring items like delicate pastries arrive intact. The overall service, from the ordering process to customer support, is frequently described as excellent, professional, and responsive. However, some customers experienced issues with their orders, such as receiving incorrect items or products that did not match their expectations, like a cheese described as having an unusual texture and being overly salted. A few people also encountered problems with the courier service, leading to delayed deliveries and concerns about the refrigeration of perishable goods.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the excellent quality of... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speedy and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the superior quality of... See more

Order

Customers had positive experiences with their orders. Many reviewers praised the easy ordering process,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent service from... See more

Based on these reviews

Rated 5 out of 5 stars

So quick with delivery! I had asked if this could get delivered before a dinner party and it’s arrived ahead of the estimated delivery. amazing quality of products! Highly recommend the guanciale fr... See more

Company replied

Rated 5 out of 5 stars

The order process was smooth , the delivery was on time but above all the product I bought (Gorgonzola gran riserva Leonardi ) was amazing certainly one of the best I’ve ever had , well packaged and v... See more

Company replied

Rated 5 out of 5 stars

5 stars – Excellent service from start to finish! I had a great experience with Paccoitaliano. The service and support were excellent—friendly, professional, and responsive throughout. My order arriv... See more

Company replied

Rated 5 out of 5 stars

My order came within a couple of days as stated. There was an item missing, which I emailed straight away to inform them. They were very apologetic and sent missing item promptly which I received a co... See more

Company replied

Rated 1 out of 5 stars

The cheese is no like the one in the image. Is not that tall. Is not soft. If more like cured than soft. The texture is weird, like "plastic". When you cut this cheese you needs to make a lot the pre... See more

Company replied

Rated 2 out of 5 stars

I’m no happy for my last order. Primosale cheese, arrived the 8 April. Has an expiry date 11 April!! No good.

Company replied

Rated 3 out of 5 stars

Arrived quickly and the items were well packed the issue was that I ordered 7 packs of the fennel tiralli which I especially wanted but received the plain (classic) ones. There appears to be a bit... See more

Company replied

Rated 5 out of 5 stars

A very easy website to navigate . Had exactly what I wanted . They kept me updated on when my delivery would arrive. I would definitely use them again .

Company replied

Rated 5 out of 5 stars

This is the first time I ordered from Paccoitaliano and was truly impressed by the speedy delivery, perfect packaging, and the superior quality of their products. The panforte is delicious, and the Ca... See more

Company replied

Rated 5 out of 5 stars

My first experience ordering from this company and it didn’t disappoint. The produce is very reasonably priced and the shipping fast and reliable. Everything I received was just as expected and very w... See more

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Rated 5 out of 5 stars

Quick delivery. Everything was nicely packed so items don’t get squashed. Overall experience was perfect.

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Rated 5 out of 5 stars

Bought a Gorgonzola for my dad’s birthday and he was delighted! Great cheese and fast delivery. Will definitely buy from Pacco again!

Company replied

Rated 5 out of 5 stars

Very good service, wishing your business growing. Will buy more Italian product from this website.

Company replied

Rated 5 out of 5 stars

Wonderful pasta - hard to get organic Rummo! Arrived super fast and well packaged.

Company replied

Rated 5 out of 5 stars

Excellent quality products, especially the ricotta cheese it was incredibly rich, creamy, and fresh. Customer care was efficient, responsive, and well-prepared to assist with any queries.

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Rated 5 out of 5 stars

Excellent quality of items with quick delivery, I cant wait to order again

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Rated 5 out of 5 stars

Our order was delivered on time and with much care. All our products were brought to us in great condition.

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Rated 5 out of 5 stars

Easy to order, delivery prompt, not tasted yet but beautifully packaged.

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Rated 5 out of 5 stars

Flawless delivery and great value for money of the food bought.

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Rated 4 out of 5 stars

Service from Paccoitaliano was great but their chosen courier service ParcelForce was horrible. Food arrived a day late as a result, with no refrigeration for the charcuterie. Parcel after supposed... See more

Company replied

Rated 4 out of 5 stars

Order was perfect only thing was I ordered pasta al forno which came with no instructions. Apart from that everything was neatly packed even though my box was damaged everything inside was perfect. So... See more

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Rated 4 out of 5 stars

Good quality food just a little expensive delivery. It was very well packed however

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Rated 5 out of 5 stars

Great products, prompt delivery 🚚 Good variety of products.

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Rated 5 out of 5 stars

Easy ordering and prompt, well packaged delivery. Great service.

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Rated 5 out of 5 stars

Great products and quick delivery.

Company replied

Rated 5 out of 5 stars

Easy website to navigate, authentic quality products, items intact and prompt delivery

Company replied

Rated 5 out of 5 stars

Quick delivery, Good communication, nice products same as description. High recommended

Company replied


Company details

  1. Italian Grocery Store
  2. Food Products Supplier
  3. Grocery Delivery Service
  4. Grocery Store
  5. Online Food Ordering Service

Written by the company

Pacco Italiano: UK-based e-commerce delivering authentic Italian products. Enjoy the finest foods and specialities from Italy delivered directly to your doorstep. Discover true Italian flavours!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

64 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Wonderful pasta

Wonderful pasta - hard to get organic Rummo! Arrived super fast and well packaged.

22 February 2026
Paccoitaliano.co.uk logo

Reply from Paccoitaliano.co.uk

Thank you for your review! Pacco Italiano

Rated 5 out of 5 stars

Recommended

Great range, good prices, excellent delivery.

26 November 2025
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Reply from Paccoitaliano.co.uk

Thank you for your review, hope to see you again soon! Pacco Italiano

Rated 5 out of 5 stars

Easy to order

Easy to order, delivery prompt, not tasted yet but beautifully packaged.

3 November 2025
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Reply from Paccoitaliano.co.uk

Thank you for your review, we hope to see you again soon. Pacco Italiano

Rated 5 out of 5 stars

Great service for a great cheese

The order process was smooth , the delivery was on time but above all the product I bought (Gorgonzola gran riserva Leonardi ) was amazing certainly one of the best I’ve ever had , well packaged and very fresh

2 November 2025
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Reply from Paccoitaliano.co.uk

Thank you for your fantastic review! Pacco Italiano

Rated 5 out of 5 stars

10/10

Excellent quality of items with quick delivery, I cant wait to order again

4 November 2025
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Reply from Paccoitaliano.co.uk

Thanks a lot for your lovely review! We’re so happy you enjoyed everything. Can’t wait to have you back soon! - Pacco Italiano

Rated 1 out of 5 stars

The cheese is no like the one in the…

The cheese is no like the one in the image. Is not that tall. Is not soft. If more like cured than soft. The texture is weird, like "plastic". When you cut this cheese you needs to make a lot the preassure. With the white soft fresh cheese, you can cut it like when you put the knife through the butter. And the last thing is, the cheese is extremely salted.
Never again.

25 October 2025
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Reply from Paccoitaliano.co.uk

Hi,

Thank you for your feedback. We are sorry to hear that the Primo Sale Fresh did not meet your expectations.

We would like to kindly note that, as mentioned in the product description, Primo Sale Fresh is a cheese with a compact texture and a slightly sharp, salty flavour, which is typical of this traditional Italian cheese. Its firmness makes it ideal for slicing and using in salads, sandwiches, or as a table cheese.

We are sorry we did not reach your expectations on this occasion. For future purchases, we always recommend reading the product description carefully, as this gives the most accurate indication of the flavour profile and texture before ordering.

Best regards,
Pacco Italiano

Rated 5 out of 5 stars

First purchase, really impressed!

This is the first time I ordered from Paccoitaliano and was truly impressed by the speedy delivery, perfect packaging, and the superior quality of their products. The panforte is delicious, and the Calabrian sausage is excellent. Definitely will buy from them again, highly recommended *****

7 October 2025
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Reply from Paccoitaliano.co.uk

Thank you so much for your kind words! We’re really happy to hear you enjoyed our products and service. We appreciate your support and look forward to serving you again soon! - Pacco Italiano

Rated 5 out of 5 stars

Delivery on time and with great care

Our order was delivered on time and with much care. All our products were brought to us in great condition.

2 October 2025
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Reply from Paccoitaliano.co.uk

Dear Customer,

Thank you so much for your wonderful review! We’re delighted to hear that your order arrived on time and in perfect condition.

We truly appreciate your kind words and your trust in Pacco Italiano — we look forward to serving you again soon!

Kind regards,
Pacco Italiano

Rated 3 out of 5 stars

Good and not so good.

Arrived quickly and the items were well packed the issue was that I ordered 7 packs of the fennel tiralli which I especially wanted but received the plain (classic) ones.

There appears to be a bit of a shortage of these generally. I accept that but would have preferred to be given the option of cancelling my order.

2 October 2025
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Reply from Paccoitaliano.co.uk

Dear Customer,

Thank you for your feedback — we’re glad to hear that your order arrived quickly and was well packed.

We’ve checked your order details, and we can confirm that we shipped exactly what was ordered: Taralli Classico Terre di Puglia 400g. You can verify this both on the invoice included in your box and in your account on our website.

We truly appreciate your understanding and hope to serve you again soon.

Kind regards,
Pacco Italiano

Rated 5 out of 5 stars

Very nice sweet

Very nice sweet

29 September 2025
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Reply from Paccoitaliano.co.uk

Thank you for your feedback and your review! See you again soon - Pacco Italiano

Rated 4 out of 5 stars

Good quality food just a little…

Good quality food just a little expensive delivery. It was very well packed however

5 September 2025
Paccoitaliano.co.uk logo

Reply from Paccoitaliano.co.uk

Thank you for your feedback! We know delivery can be a bit expensive, but it depends on the couriers. To make it easier, we offer free delivery on larger orders.

Kind regards,
Pacco Italiano

Rated 5 out of 5 stars

Easy website to navigate

Easy website to navigate, authentic quality products, items intact and prompt delivery

6 September 2025
Paccoitaliano.co.uk logo

Reply from Paccoitaliano.co.uk

Thank you for your feedback and 5 stars review. We hope to see you again soon! Pacco Italiano

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