Deanta UK - Having taken delivery of our new Oak doors (Amalfi) the whole package from start to finish was fantastic. Easy website to help us choose these beautifully crafted door for our U... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Doors delivered during the two hour slot as informed the day before. Door brought into hallway. Safe and dry. Helpful and friendly driver. Door looks well packaged with mdf strips along all sides... See more
Company replied
Only a short wait between ordering and delivery. Delivered on time, unloaded and stored with care and efficiency. Very good quality for the price. Main selling point for me was the maximum trim all... See more
Company replied
Doors were delivered within a couple of days and at a keen price. They were well packaged with edges protected with cardboard sleeves and the faces visible under polythene wrap for initial inspection... See more
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Company details
Written by the company
Deanta UK Limited designs and manufactures a range of real wood and veneered internal doors. We have an established reputation for commitment to innovative design, superior craftsmanship and excellent client service
Contact info
Deanta UK Limited, 400 Lancaster Way Business Park, CB6 3NW, Ely, United Kingdom
- 01353 698602
- marketing@deanta.co.uk
- deantawood.co.uk
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Great Service throughout
From start to finish its been a really good experience, that I wish more companies operated like this.
Great customer service, communication and support pre delivery when I needed to make changes, to the delivery itself and the lovely polite driver who delivered it to the communal hallway. Door well packaged and looks great. Thanks Deanta UK.
19 June 2026
Unprompted review
Reply from Deanta UK
Good Morning,
Thank you so much for sharing such a wonderful review. It’s fantastic to hear that your experience was smooth from beginning to end. We’re delighted that our customer service team were able to support you with the changes you needed, and that the communication and delivery all ran seamlessly.
It’s great to know the driver made a positive impression too, and that your door arrived well packaged and looking just as expected.
Thank you again for taking the time to leave this feedback. We really appreciate it.
Kindest Regards,
The Deanta Team
Outstanding service
Doors were delivered within a couple of days and at a keen price.
They were well packaged with edges protected with cardboard sleeves and the faces visible under polythene wrap for initial inspection. Communication was outstanding with a call the day before and a 2-hr slot confirmed, and they arrived within the slot. The driver was efficient, helpful and friendly, he brought the doors indoors and allowed a few minutes to check them.
17 June 2026
Unprompted review
Reply from Deanta UK
Good Morning John,
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear that your doors arrived quickly and that the packaging and protection met your expectations. It’s wonderful to know our communication stood out too, with you being kept so well informed throughout.
We’re especially pleased to hear how efficient, friendly and helpful your driver was, and that you had the chance to inspect everything comfortably.
We truly appreciate your kind words and your trust in us, thanks again for sharing.
Kindest Regards,
The Deanta Team
Excellent delivery service
Excellent delivery service, friendly and helpful driver
18 June 2026
Unprompted review
Reply from Deanta UK
Good Morning Nicola,
Thank you so much for your lovely review. We’re really pleased to hear that your delivery went smoothly and that our driver made such a positive impression. We truly appreciate you taking the time to share your experience.
Kindest Regards,
The Deanta Team
Exceptional doors, service and delivery
Ordered 4 fire doors last year and loved them so much I ordered 2 standard doors for downstairs.
The customer service and delivery experience is first class and the quality of the doors is exceptional.
18 June 2026
Unprompted review
Reply from Deanta UK
Good Morning Nicola,
Thank you so much for your fantastic review. It means a great deal to hear that you loved your fire doors enough to return for our standard doors.
We’re thrilled that both the quality of the doors and your experience with our customer service and delivery team have been consistently first class.
We appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Really fast delivery
Really fast delivery, door carried inside by kind and friendly driver. Excellent service
16 June 2026
Unprompted review
Reply from Deanta UK
Good Morning Louise,
Thank you so much for your wonderful review. We’re delighted to hear your delivery arrived quickly and that our driver made the experience even better. We truly appreciate you taking the time to share your experience.
Kindest Regards,
The Deanta Team
An excellent company
Gave accurate information regarding the time and date of delivery.
the driver was polite and helpful.
All the way through the transaction they keep you informed, a sign of a trustworthy company, one I highly reccomend.
15 June 2026
Unprompted review
Reply from Deanta UK
Good Morning Brian,
Thank you so much for your wonderful review. We’re delighted to hear that your delivery arrived exactly when expected and that our driver made a positive impression.
We are so pleased that you were kept so well informed throughout and we appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Unprofessional, willing to cause a fire hazard
The delivery driver managed to get the doors from the van through the front door into the hallway but then said he didn’t think he could get it through the kitchen door against a wall by the door, said he would need to leave them in the hallway where it would be blocking it and causing a fire hazard so ended up having to show him how to do it myself, (5 weeks pregnant and suffer with sciatica) before he helped me put them in the kitchen out of the way. Surprised it was one person but the excuse he gave considering how far he got it was ridiculous and was willing to cause a fire hazard in my home where I also have a 14 month old baby to.
12 June 2026
Unprompted review
Reply from Deanta UK
Good Morning Lauren,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We understand how frustrating and concerning this situation must have been, particularly given your circumstances, and we sincerely apologise for any inconvenience or stress caused. This is not the level of service we aim to provide.
For clarity, our delivery terms state that we will deliver the products into the ground floor at the delivery address, no more than 10 metres from the front door. As deliveries are carried out by a single driver, we do require at least one able person to be available at the property to assist the driver in moving the product safely and without risk of damage.
That said, we are disappointed to hear how the situation was handled. Your safety and household considerations should always be treated with care and respect. Thank you again for bringing this to our attention.
Kindest Regards,
The Deanta Team
Doors arrived on time
Doors arrived on time , communication good , doors very well packaged . Driver friendly and polite .
12 June 2026
Unprompted review
Reply from Deanta UK
Good Afternoon Neil,
Thank you for the great review. We're really pleased to hear your doors arrived on time and well packaged, and that our driver made a positive impression. We appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Great communication
Great communication
Very helpful
Great delivery
All good :-)
12 June 2026
Unprompted review
Reply from Deanta UK
Good Afternoon Liza,
Thank you so much for your lovely feedback. We're really glad to hear you found our communication helpful and your delivery smooth. We appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Second lot of doors ordered and…
Second lot of doors ordered and delivered. Great delivery service and a very helpful driver. doors all in good condition no issues. They are really lovely doors, will use again… hopefully not though as these doors look like they will last forever.
11 June 2026
Unprompted review
Reply from Deanta UK
Good Afternoon Nancy,
Thank you so much for your wonderful review. We’re delighted to hear that your second order arrived smoothly and that the delivery service, along with our helpful driver, made the experience a positive one.
It’s great to know the doors arrived in perfect condition and that you’re so pleased with the quality. We appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Delivery slot on one and only Text…
Delivery slot on one and only Text message said 7.00 - 9.00 am.
Phoned 8.10 just to check and got delivery within hour.
Phoned again 9.15 or so, put through to the Tracking team who said within 30 minutes.
Getting little cross by now!, as had to wit from going to job for this delivery. Driver phones at 10.00, be with you definitely at 11.00.
11.20 Driver and my delivery turned up.
In fairness to driver he was very courteous and actually carried door into my store shed. Didn't appologise for being late, but carn't expect to much i suppose.
will not be using Door Superstore again if this is there service.
9 June 2026
Unprompted review
Reply from Deanta UK
Good Afternoon,
Thank you for taking the time to share your experience. We are genuinely sorry for the inconvenience caused by the delay in your delivery. We understand how frustrating it is when timings change and you aren't kept informed accordingly.
This isn't the level of service we aim to provide, and we will be investigating this internally to understand what went wrong and how we can prevent it happening again.
Despite this, we are glad to hear that the driver was courteous and helpful when he arrived and that you are pleased with your order. Thanks again for your honest review.
Kindest Regards,
The Deanta Team
Great service
Great service. Communication was excellent together with live tracking. Driver was very helpful and product arrived safely and unmarked. Superb
3 June 2026
Unprompted review
Reply from Deanta UK
Good Morning,
Thank you so much for your wonderful review. We're delighted to hear that you were happy with our service, communication, and live tracking. It’s great to know our driver made a positive impression and that your product arrived safely and in perfect condition. We truly appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Great service
Great service, good communication. Arrived on time and in good condition
27 May 2026
Unprompted review
Reply from Deanta UK
Good Morning Mark,
Thank you for your great review. We’re really pleased to hear you received good communication throughout and that your order arrived on time and in excellent condition. We appreciate you taking the time to share your experience.
Kindest Regards,
The Deanta Team
Delivery as communicated. Good job
Doors delivered during the two hour slot as informed the day before.
Door brought into hallway. Safe and dry. Helpful and friendly driver.
Door looks well packaged with mdf strips along all sides. Corners hopefully well protected. Three or four small rips in plastic - dont' know if door surface is affected. Maybe thin cardboard on surfaces before plastic wrap would be good with label with picture to identify as very expensive item.
Driver says Deanta does all its own deliveries which is good to hear. Responsible throughout.
Not unpacked yet so can't comment on quality of door.
26 May 2026
Unprompted review
Reply from Deanta UK
Good Morning Sally Ann,
Thank you for taking the time to leave such a detailed and thoughtful review. We’re really pleased to hear your door was delivered within the two‑hour slot and brought safely inside, it’s great to know our driver went that extra mile to ensure you were assisted fully.
We appreciate your honest feedback regarding our door packaging and will be sure to pass this on.
We hope that once you’ve had a chance to unpack the door, we hope the quality meets your expectations.
Kindest Regards,
The Deanta Team
Reply from Deanta UK
Good Morning Shazia,
Thank you for your kind review. We’re delighted to hear you received excellent service and that your delivery arrived on time. We appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Reply from Deanta UK
Good Morning Rog,
Thank you so much for your review. We're delighted to hear you had an excellent experience with your driver, and it’s great to know the doors met your expectations as well.
We appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Excellent friendly and helpful service
Despite a delay in door delivery (out of everyone’s control!), our delivery driver Clive kept in touch throughout. Great communication and he provided a very sunny, friendly and helpful service when the doors did arrive.
22 May 2026
Unprompted review
Reply from Deanta UK
Good Afternoon,
Thank you so much for your brilliant review. We’re really pleased to hear that, despite the delay, Clive kept you updated throughout and delivered such friendly, helpful service when your doors arrived.
We’ll be sure to pass your kind words on to him and appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Not sure what’s going on with Deanta.
Not sure what’s going on with Deanta.
Ordered doors from supplier and got call from Deanta to confirm delivery would be on Monday 18th May. Got follow up message to confirm Monday. On Monday got message at 09:27 to confirm out for delivery. A minute later got message to confirm delivery failed. Contacted supplier who chased up immediately- Deanta attempted delivery to a completely different postcode.
Arranged 2nd delivery for today, 21st May. Booked day off work for this. Got message to at 17:06 on Wednesday to confirm delivery today. Waited all day - just got another message today at 16:54 stating delivery would be tomorrow, 22nd May. No explanation, no call to advise why delivery not made today.
This is not difficult stuff - you make a mistake, you fix it. You fail again, the least you can do is contact your customer and explain what’s going on and confirm you will definitely deliver.
22nd May - supplier called at 8am to apologise. Deanta missed pallet off delivery yesterday. 09:30 delivery made at last. Doors appear to be excellent quality. Just need them to rest for a week before hanging.
21 May 2026
Unprompted review
Reply from Deanta UK
Good Afternoon Timmy,
Thank you for taking the time to share your honest feedback of your experience.
We’re genuinely sorry for the frustration and inconvenience caused by the issues with your delivery, especially given the time you took off work and the lack of communication. This isn’t the level of service we aim to provide and will be sure to pass this onto the necessary departments.
Despite this, we’re pleased to hear that your doors have now arrived and that you’re happy with the quality of them. We hope they look fantastic once installed.
Kindest Regards,
The Deanta Team
Jemma from Deanta is always a pleasure…
Jemma from Deanta is always a pleasure to deal with - extremely knowledgeable and helpful every time we do business together and is an asset to the business.
Josh TP Walton
21 May 2026
Unprompted review
Reply from Deanta UK
Good Afternoon Joshua,
Thank you so much for your kind words. We’re delighted to hear that Jemma has consistently provided you with such knowledgeable, friendly, and reliable support.
We’ll be sure to share your comments with her and appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Second times doors purchased
Second times doors purchased
Look great and delivery was good
15 May 2026
Unprompted review
Reply from Deanta UK
Good Afternoon Christopher,
Thank you for your lovely review and for choosing our doors for a second time. We’re delighted to hear they look great and that your delivery experience was smooth once again. We appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
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