Cityhomes Reviews 278

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Cityhomes is an outstanding rental agency for expats in Amsterdam and made our entire experience of finding our first home here extremely smooth and stress‑free. Their team is very quick to respon... See more

Rated 5 out of 5 stars

We worked with Danny and Gwen at Cityhomes, and felt supported every step of the way. Great communication by the team meant that we could move quickly and find the perfect apartment in Amsterdam. Afte... See more

Rated 5 out of 5 stars

Fantastic Experience. After a rocky start with a previous makelaar for our first apartment in Nederland, we were wary in general. This time around, looking for an apartment in Den Haag, we met Gwen at... See more

Rated 5 out of 5 stars

Excellent service in renting apartment with Cityhomes. Set and Gwen were super professional and helped us thought the process! The process of check in was super clear, Set explained everything about o... See more

Company details

  1. Real Estate Rental Agency

Written by the company

Our passion; giving personal attention, customized services and cooperate in the interests of all parties involved. Onze passie: Het geven van persoonlijke aandacht, diensten op maat en samenwerken in het belang van alle betrokken partijen.

Written by the company

Are you happy with our services?
Your opinion is very important to us, therefore we ask you a moment of your time to review our services honestly.
Bent u tevreden over onze dienstverlening?
Wij vinden het erg belangrijk wat u van onze dienstverlening vindt. Daarom hopen wij dat u ons dit laat weten door deze beoordeling in te vullen.

Contact info

4.8

Excellent

TrustScore 5 out of 5

278 reviews

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Rated 5 out of 5 stars

The best agency for expats in Netherlands

Cityhomes is an outstanding rental agency for expats in Amsterdam and made our entire experience of finding our first home here extremely smooth and stress‑free. Their team is very quick to respond, and unlike many others who only talk about the housing crisis in Amsterdam, they actually come up with ample, realistic options that match your needs.

From the very first contact, they were helpful, honest, and clearly willing to go beyond normal duty to guide us through every step of the process. The communication was clear, the paperwork was handled efficiently, and we always felt they were on our side rather than just “filling a listing.”

A special mention for Jelena and Gwendolyn: they were truly the best. They were proactive, patient with our questions, and gave us practical advice that made settling into the apartment much easier. Thanks to them, what is usually a stressful process in Amsterdam turned into a very positive experience, and we would gladly recommend Cityhomes to anyone looking to rent in the city

14 January 2026
Rated 5 out of 5 stars

Exceptional Support and Professionalism – A True Lifesaver in Amsterdam

After a very difficult and frustrating start with our housing search in Amsterdam – where we unfortunately lost both time and money due to untrustworthy parties – finding Cityhomes was a complete turning point.

From the very first contact, the professionalism, kindness, and genuine care of the Cityhomes team impressed us. They listened carefully to our situation, understood the urgency, and immediately took action. Where others delayed or complicated things, Cityhomes acted quickly, clearly, and always with transparency.

A special word of thanks goes to Mauro, who guided us personally through every step of the process. He was not only professional but also extremely patient and empathetic. After all the stress and disappointment we had faced, his support truly made us feel safe and looked after. Mauro’s communication was always clear, fast, and honest – qualities that are rare to find in the Amsterdam housing market.

Looking back, we can honestly say: even though we regret the money and time we lost before, we are also grateful, because without that we might never have met Mauro and Cityhomes. They have shown us what real professionalism and integrity in real estate looks like.

Thanks to Cityhomes, we were finally able to secure a beautiful home for our daughter’s studies. We feel not only relieved but also deeply thankful to have had such a trustworthy partner by our side during this crucial time.

We can highly recommend Cityhomes – and especially Mauro – to anyone who is looking for a reliable, supportive, and professional agency in Amsterdam. They turned a nightmare experience into a happy new beginning.

18 September 2025
Rated 5 out of 5 stars

Professional, helpful and smooth experience

We had a very positive experience with Cityhomes. The team was professional, responsive, and always helpful throughout the entire rental process. They guided us clearly on each step, from the initial viewings to the signing of the contract and the check-in arrangements. Communication was always prompt and friendly, which made everything smooth and stress-free.

We really appreciate their support and would definitely recommend Cityhomes to anyone looking for housing in the Netherlands.

20 August 2025
Rated 5 out of 5 stars

Quick and effective

Their assist was great.
Quick response for my viewing requests and assisted me very well at viewings.
I was lucky to find my new flat quickly and effectively by their good guidance.
I will recommend them to anyone looking for a proper place.

15 May 2025
Rated 2 out of 5 stars

Rude, stressful, inflexible.

Rude interactions with most of the staff, they make you feel bad and stressed to get you to roll over on their terms. Not flexible or easygoing with setting up meetings. High fees.
DO NOT recommend business with this company.

3 July 2024
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Reply from Cityhomes

Hi Eline,
Sorry to read that you are not happy with our service. We are a bit surprised by your comment. At the end and beginning of the month we are very busy with check-in and check-outs. We have scheduled a check-out with you on the 5th of June for July 2nd. This was all set and you were ok with that. However on the 24th of June, 3 weeks later, you wanted to change the day and time. Unfortunately we were fully booked on the day you wanted to reschedule the CO to. Last minute changes are sometimes possible, but we can't guarantee that since we have a small team of 3 people.
We have always had respectful interactions with you where we have tried to accommodate all your requests, so it's a bit sad to read your comment. We haven't been rude, but we just couldn't reschedule. We understand that thats disappointing, but we have tried everything from our side.
Please also know you have never paid us any fee. We hope you will contact us by email if you have any further questions.

Rated 5 out of 5 stars

Good

We have been working with Cityhomes since 2013 for the rental of our studio. Always to our full satisfaction.
They guide the entire process from searching for potential tenants to check-out. They are accurate, careful, and always helpful. And nice people!

4 June 2024
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Reply from Cityhomes

Thank you for your lovely review, we love working with you!

Rated 5 out of 5 stars

An Excellent Service from City Homes

City Homes has looked after the renting of an apartment we own for nearly five years. They are an excellent organisation - not only reactive but pro-active, too. If you are renting out an apartment or house then City Homes just takes all the cares and hassle away from you. They screen clients, perform extensive check-in and check-out procedures and are extremely efficient if any house repairs need to be done. Communication is easy and professional. All in all - we were very impressed and would recommend them absolutely to anyone renting out or seeking to rent.

4 June 2024
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Reply from Cityhomes

Hi Stuart,

Thank you so much for the nice review! We loved working with you and maybe in the future again!

Cityhomes team

Rated 5 out of 5 stars

Great service

They found me a good place that fit my needs!

25 May 2024
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Reply from Cityhomes

Happy we could help you and you found a suitable apartment!

Cityhomes Team

Rated 5 out of 5 stars

City Homes is an agency you can trust!

I had been a tenant in the property for over 6 years, and City Homes has always been the agency used. I know my landlord trusts them and I do as well. They are kind and timely in their communications, and make an effort to try to reach agreements that make both the tenant and landlord happy.

1 March 2024
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Reply from Cityhomes

Hi Lara,

So happy to hear you were happy with our service! We try our best to make the perfect match between landlord and tenant.
Thank you for your review!
Best,
Gwen, Danny & Megan

Rated 1 out of 5 stars

Geen prettig contact tijdens huurperiode

My initial experience with Danny was smooth, but my opinion of Cityhomes soured after encountering post-move-in issues. They failed to address communication problems with the landlord adequately, displaying a dismissive attitude and lack of responsiveness. When faced with a suspected break-in, their negligence was alarming, overlooking my concerns. I cannot recommend Cityhomes due to their failure to take tenant concerns seriously and provide effective support.

1 March 2024
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Reply from Cityhomes

Beste huurder, heel vervelend om te lezen dat je teleurgesteld bent in Cityhomes. Omdat er geen braakschade was, er niets ontvreemd was uit de woning was er ons inziens geen sprake van een inbraak.
Je gaf bij ons aan dat je het gevoel had dat er iemand in je huis was geweest, wij hebben geprobeerd dit gevoel bij je weg te nemen maar je had je beslissing al genomen. Wij wensen je het allerbeste in de toekomst.


Rated 1 out of 5 stars

Very greedy and rude company

Very greedy and rude company. We had to live in a moldy apartment and they forced us to hire cleaning services twice. Moving in was easy but the rest was very annoying, we felt micromanaged by them.

1 January 2024
Unprompted review
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Reply from Cityhomes

Thank you for your feedback. Very sorry that you had to experience such a situation.

We are always trying to resolve every issue fairly so that every party is satisfied.
Please can you let us know the address of the property?

Rated 5 out of 5 stars

Quick and professional team

Quick and professional team. We were renting an apartment for 1.5 years. During that time we survived leakage (from neighbours), outer wall painting, and other minor issues like leaking tap. All the maintenance was done quickly, communication was clear and honest. No a single attempt to push unexpected expenses on us.

16 January 2024
Rated 5 out of 5 stars

Very well working process

Great help to find an apartment and later on move out of my flat as well. Quick and easy communication, very flexible when organizing the viewings and respectful of my time. Very friendly help from the whole team. Would definitely recommend city homes!

1 December 2023
Rated 4 out of 5 stars

Nice professional people

Nice professional people. Active and pro-active and as well good knowledge of the Amsterdam rental market.

6 October 2023
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Reply from Cityhomes

Dear Paul,

Thank you for your kind words! We are happy to know that you as a landlord have a good experience with us. We remain available to provide you with the highest quality of service.

Don't hesitate to contact us if we can help you with anything else!

Kind regards,
Cityhomes team

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