Autohero België Reviews 2,430

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and professional approach, making the car buying process smooth and pleasant. Many people highlight the excellent service received from start to finish, noting the efficiency and clear communication throughout. The delivery service is also frequently mentioned as fast, organized, and carried out by friendly and professional individuals. However, some customers were dissatisfied with the product, specifically the condition of the car upon collection or delivery. These reviewers reported issues such as dirty vehicles, empty fuel tanks, discharged batteries, and even significant mechanical problems that were present from day one. This led to frustrating experiences and a perception of a lack of transparency.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers express satisfaction, stating their new... See more

Service

Users describe positive interactions with service. Customers frequently praise the excellent and quick... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praised the delivery... See more

Quality

Reviewers mention ambiguous feedback about quality. Some customers praise the consistent quality, with new... See more

Based on these reviews

Rated 4 out of 5 stars

The personeel was really polite and helpful when it came the moment to collect the car. I've immediately noticed an issue and Niguel guided me on the necessary to do.

Company replied

Rated 4 out of 5 stars

Well manned and educated worker by the name Niguel in kortrijk ,He patiently listen and gives good explaination to you. But i was dissappointed at first when a car i first ordered for was taken by ano... See more

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Rated 4 out of 5 stars

Responsive structure, polite employees, car corresponding to the description

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Rated 1 out of 5 stars

I had and still have a very bad experience with them, which I didn't expect, I bought a car from them and picked it up in a pitiful state, dirty, even very dirty, empty tank, the battery was dischar... See more

Company replied

Rated 1 out of 5 stars

I had a very disappointing experience with Autohero regarding a Lexus UX 250h we were seriously considering purchasing. After multiple phone calls and confirmation from several Autohero age... See more

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Rated 4 out of 5 stars

Samir is very proactive and reassuring. I was seeing the car that I was buying for the first time. A car that I was also taking back home.

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Rated 5 out of 5 stars

i didnt even get the car yet, but special tnx to Robert. we called daily and he explained Thoroughly all the steps of pre-purchase and post-purchase. therefore not in layman's terms, but 100 accurate... See more

Company replied

Rated 5 out of 5 stars

Highly recommend AutoHero! This is my second purchase with them and the quality is consistent. The cars are 100% accurate to the ads. My sales assistant, Robert K., was fantastic—very easy to talk to,... See more

Company replied

Rated 5 out of 5 stars

What an experience, got hosted by Jurgen who gave me immediately a good homely feeling, very friendly. I got a good explanation what was going to happen next, i got all the time to check the car, test... See more

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Rated 5 out of 5 stars

Robert Kajtazi helped me with tips and relevant information about different types of cars. He has helped me from the start till finish with alot of patience and care! Thanks Autohero! 10/10 service

Company replied

Rated 5 out of 5 stars

The car was very clean when they brought it. The perosn who brought the car was very nice , helpfull and very friendly, he was french but tried to speak dutch so we could communicate and he did it ve... See more

Company replied

Rated 5 out of 5 stars

The process was super easy and straightforward. The staff was very polite and nice. I got my car from Kortrijk garage. I'll definitely recommend them! The car was super clean and it was exactly like t... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish! My new car is even better than expected! The whole process went so smooth thanks to Samir, he was very kind and helpful. He explained everything so good and clear.... See more

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Rated 5 out of 5 stars

Perfect service from start to end when I come to pickup the car. Also perfect service from your colleague Niguel ( I hope I write name good) with explanation about new car. Thanks.

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Rated 5 out of 5 stars

Thank you for the excellent service. The staff was professional and helpful, and explained everything accurately. The car was as required, and the delivery experience was fast and organized. Of course... See more

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Rated 5 out of 5 stars

I buy my first car Citroën C3 and iam very happy from this dealer. I was today at pick up point in Machelen two very good and professional guys was help me . Daoud and Gabriel first class. Auto... See more

Company replied

Rated 5 out of 5 stars

You get what you’re expected, and that’s very nice in the world of used cars. The whole experience was great, and Niguel was very professional, thanks to the whole team.

Company replied

Rated 5 out of 5 stars

Nice service and super kind and listening people at Machelen. Special thanks to Boris, Gabriel and Daout for their kindness.

Company replied

Rated 5 out of 5 stars

I’m really happy with the purchase I made. Very good customer service from day 1 to completion. Niguel was very helpful on the day I picked up the car from their garage. Top guy, top service! I’m gl... See more

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Rated 5 out of 5 stars

Great service. Absolutely impressed. Car looks nicer than on the pictures. Niguel was absolutely helpful!

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Rated 5 out of 5 stars

Super easy way to buy a car. Thanks Miguel in Kortrijk for getting me on the road and answering all my questions. Great service.

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Rated 5 out of 5 stars

Everything was smooth and Samir is excellent. He helped so much and was so available. Amazing experience!

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Rated 5 out of 5 stars

Impeccable car, exactly as described. The whole process was super easy and fast. Serious company! I highly recommend it

Rated 5 out of 5 stars

I saw the car on the website the 22 november and i had it at home the 2 of december. It was super fast. Oliver was very clear with his instructions. He was very available. Samir (the driver who brou... See more

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Rated 5 out of 5 stars

Good service, nice and professional people give the car in a good way in the pick up centre the Machelen.

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Rated 5 out of 5 stars

I was guided by Ayman. He was very friendly, he did a great job and it was clear. He did his best to speak Dutch even tho he speak French. It was a really good experience!

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Rated 5 out of 5 stars

Mr. Samir was very friendly and professional. He was also very helpfull. Even helped move away my old vehicle.

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Rated 5 out of 5 stars

The delivery was perfect ! Samir did a wonderful job ! He even cleaned it and made sure I had fuel and everything I needed !

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Rated 5 out of 5 stars

Very nice driver Ayman, best expirience ever 👍

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Rated 5 out of 5 stars

Very gentle and friendly people. We never bought a car so quick like today! Niguel was very helpful and friendly. We love the car by the way!

Company replied

Rated 5 out of 5 stars

Very good service, Quick and friendly by Daoud and Auto Hero. Fair price for old car as well as the new car

Company replied

Rated 5 out of 5 stars

I am very happy with my new car !!! Autohero is the best !!


Company details

  1. Car Dealer

About Autohero België

Written by the company

Jouw voordelen bij Autohero: Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.

Autohero - Auto kopen: Eindelijk makkelijk / Acheter une voiture : Enfin facile !

Written by the company

Ben je op zoek naar je volgende auto? Bekijk dan onze Autohero Centers of bezoek autohero.com.
Ongeacht het merk, ongeacht het model: meer dan 500 gebruikte auto's tegen top prijzen wachten op je. Elk met een transparante onderhoudsgeschiedenis, geïnspecteerd door Autohero, professioneel gereconditioneerd en met een gratis garantie van 1 jaar. Heb je vragen? Ons team staat klaar om je telefonisch, via e-mail of persoonlijk in een van onze Autohero Centers te adviseren. Vind nu je auto bij Autohero.
Vous cherchez votre prochaine voiture ? Alors, découvrez nos Autohero Centers ou visitez autohero.com.
Peu importe la marque, peu importe le modèle : plus de 500 voitures d'occasion à des prix imbattables vous attendent. Chacune a un historique de service transparent, est inspectée par Autohero, reconditionnée professionnellement et est livrée avec une garantie gratuite d'un an. Vous avez des questions ? Notre équipe sera ravie de vous conseiller par téléphone, par e-mail ou en personne dans l'un de nos Autohero Centers. Trouvez dès maintenant votre voiture chez Autohero.

Jouw voordelen bij Autohero:

Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie

Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Happy with Autohero

What was important for us was to find a decent SUV in our budget and we were happy to see a lot of options. Our contact person Jan was very helpful in choosing the right auto which was a VW. He informed us in details about the various cost and how much it might cost with early maintenance.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

The present has surpassed the future.

I've been living in Belgium for a while and due to work I didn't have time to look for a car. I found this page by chance and decided to try to buy a Skoda Octavia brand car. I really did not expect that it would be such a good company, that it would have such a good sales system. I found the car of my choice, applied online for the loan, and everything went perfectly. they sent me all the car documents and the car home. the car was in excellent condition, clean, and the vehicle that transported it was also impressive. i would like to say congratulations on the way the business is run, because it really is the best one can use. I will definitely get the next car from the same company again.

10 November 2024
Rated 5 out of 5 stars

Uitstekende service/ excellent service

Het aankoopproces verliep heel vlot, documenten werden snel in orde gebracht en de levering was snel en professioneel. Uitstekende service.

Since a lot of readers understand English better: the process to purchase the car was very smooth, autohero quickly supplied us with the necessary documents and delivery was swift and professional. Excellent service, I highly recommend Autohero.

30 October 2024
Rated 5 out of 5 stars

I recommend Autohero Belgium

At first, I was afraid to buy a car online, but everything went really well. So far, everything is fine with the car after almost two weeks. So I do recommend Autohero Belgium.

2 October 2024
Rated 5 out of 5 stars

Great Service from AutoHero!


I recently bought a Toyota Yaris from AutoHero, and the process was smooth from start to finish. The website was easy to use, and the car arrived exactly as described. Customer service was responsive and helpful throughout. Highly recommend AutoHero for a hassle-free car-buying experience!

8 October 2024
Unprompted review
Rated 5 out of 5 stars

It was so easy

It was so easy. They bring my car to my home. The person who made the delivery was so kind and helpful. Only thing is call center is not always that kind but it is okey.

4 July 2024
Unprompted review
Rated 1 out of 5 stars

Don't buy a car from AutoHero

Don't buy a car from AutoHero. They sell you a broken car. I bought a car from AutoHero and after just 1 ride of 15 mins i already see error from the car dashboard, went to garage with the warranty of AutoHero it was free. But after a month around 1500 km driving another error , engine error. I already see further problems with this car. Never buy car from this site.

11 May 2024
Unprompted review
Rated 1 out of 5 stars

Worst Customer Experience ever

Worst Customer Experience ever. I lost around 700 € with this company. I ordered a car with this company and I got a date to go pick up the vehicle. The day of the delivery at 12 PM I got a call to tell me the car is not ready. Several days later and after a bunch of calls and emails they recognized that the vehicle cannot be delivered due to serious mechanical issues. I lost:

- 30 euros for the number plate
- Half a day of my freelancing job: 300 €
- 1 month of insurance: 75 €
- Roundtrip train ticket: 14 €
- Road tax for a vehicle that I never saw in real life: 275 €

So don’t believe the “satisfait ou remboursé” of this lunar concept. If you are not satisfied with the car you maybe can return it but you will lose a lot of money in the process. Go buy a car at a traditional dealer and don’t trust this concept.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Mitchel is fantastic and know exactly…

Mitchel is fantastic and know exactly what is needed to be. Thanks for your lovely service.

16 November 2023
Unprompted review
Autohero België logo

Reply from Autohero België

Dear Subhodip,

First of all, we would like to thank you very much for your lovely comment that you left here on our platform. We certainly extend your compliments to Michel, your Handover Expert on site.

He always makes sure that our customers are fully roadworthy for their first test drive. We are delighted to hear that he and other colleagues have made a lasting impression.

Hereby we wish you lots of safe kilometres and many more years of driving pleasure with your new purchase.

Kind regards,



The Autohero team 🚐🚗🚗🚗

Rated 5 out of 5 stars

Deal with auto hero..

Auto Hero is very great car seller garage and really it’s very easy to exchange with my car … I say lots of thanks from my heart .. specially delivery man ( Michel ) is very friendly and wonderful person.. he explained everything and wonderful service.. keep it up .. Tashi Delek and so much greetings from samrab thupten kunkhen….

27 September 2023
Unprompted review
Autohero België logo

Reply from Autohero België

Dear Samrab,

We would like to thank you for your comment on this platform and your description of your overall experience.

We are also very pleased that you enjoyed a smooth on-site service provided by our colleague and Handover Expert, Michel. We are delighted to hear that it went entirely according to your expectations.

And last but not least, we wish you many safe kilometres with your new purchase and plenty more years of driving pleasure.

If you have any further questions, please do not hesitate to contact us again.

Kind regards,



The Autohero team 🚐🚗🚗🚗

Rated 5 out of 5 stars

The delivery was on point

The delivery was on point, very professional. Driver was very friendly, Geoffrey was his name. 5 stars all around.

17 September 2023
Autohero België logo

Reply from Autohero België

Dear Bogdan,

We thank you very much for your contribution on this platform and the nice words regarding the service we have provided you.

Of course, we are also delighted to pass on your compliments to Michel, our colleague and Handover-Expert who delivered your car on site. He always makes sure that you are fully roadworthy to safely start your first test drives. We are very happy to be informed that he has left a lasting impression.

On behalf of the entire Autohero team, we wish you many more safe kilometres and lots of driving pleasure with your new purchase.

Kind regards,



The Autohero team 🚐🚗🚗🚗

Rated 5 out of 5 stars

Great experience and excellent service.

I have recently purchased a new car Peugeot 3008 from Autohero Team, the car and Autohero Team’s service was really excellent and awesome also we are very satisfied with services, I highly recommend Auto Hero for everyone since we have received a great and pleasant service from them.

After preparing the budget we were looking for a suitable used car based on our requirements but we couldn’t find a perfect one even after searching all used cars showroom and other media, so we were about to drop our plan. But at that time one of friend has given me the information about Autohero car dealers and their website and I have gone through the website to find a suitable vehicle. The first and foremost thing is that they have given me a great service and accurate information about the cars in the initial stage itself, and I was very happy and comfortable in the initial stage itself, also I could able find so many cars based on my requirements and budget and compared to other car dealers I feel like they are selling the cars with reasonable price range.

Finally I was able to find my right car Peugeot 3008 from Auto Hero and when compare to other dealers, Autohero has given me the car with a reasonable price and the car was well maintained, when I have received the car it is like a new car delivered from showroom and I was very excited, they have also focused on each and every part of the car to make it very perfect and updated, we are very happy with the entire process from the initial stage to car delivery. Before the car delivery they have checked with us for our availability and delivered the car on time, the each and every process was very easy and smooth.

Whenever I have a concern or doubt regarding the car they will be available at the right moment to take care of all those things, before going through this online platform I was not that much comfortable for buying a car through online, but after my experience I’m very satisfied with the platform and service they are providing and I highly recommend Auto Hero for everyone to find their perfect car with a reasonable price, once again thank you so much Autohero and team for the excellent service.
We are very Happy customer and Thank you so much once again Team Autohero.

24 August 2023
Unprompted review
Autohero België logo

Reply from Autohero België

Dear Roy,

Thank you for sharing your opinion on this platform. Of course we are delighted to hear that you had a wonderful experience with us. We are very proud of our team when we read that everything went smoothly during your purchase process.

We are also very pleased to hear that you were always helped by our colleagues and that they were always available for advice and assistance. We would also like to compliment our Handover-Expert, who delivered your car on site and prepared it for your first test drive.

On behalf of the entire Autohero team, we would like to wish you many more safe kilometres and lots of carefree years of driving pleasure with your new purchase.

Kind regards,



The Autohero team 🚐🚗🚗🚗

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