The personeel was really polite and helpful when it came the moment to collect the car. I've immediately noticed an issue and Niguel guided me on the necessary to do.
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Well manned and educated worker by the name Niguel in kortrijk ,He patiently listen and gives good explaination to you. But i was dissappointed at first when a car i first ordered for was taken by ano... See more
Company replied
Responsive structure, polite employees, car corresponding to the description
Company replied
They gave me a good explanation of how everything works. Also friendly and helpful.
Company replied
I had and still have a very bad experience with them, which I didn't expect, I bought a car from them and picked it up in a pitiful state, dirty, even very dirty, empty tank, the battery was dischar... See more
Company replied
I had a very disappointing experience with Autohero regarding a Lexus UX 250h we were seriously considering purchasing. After multiple phone calls and confirmation from several Autohero age... See more
Company replied
Samir is very proactive and reassuring. I was seeing the car that I was buying for the first time. A car that I was also taking back home.
Company replied
i didnt even get the car yet, but special tnx to Robert. we called daily and he explained Thoroughly all the steps of pre-purchase and post-purchase. therefore not in layman's terms, but 100 accurate... See more
Company replied
Highly recommend AutoHero! This is my second purchase with them and the quality is consistent. The cars are 100% accurate to the ads. My sales assistant, Robert K., was fantastic—very easy to talk to,... See more
Company replied
What an experience, got hosted by Jurgen who gave me immediately a good homely feeling, very friendly. I got a good explanation what was going to happen next, i got all the time to check the car, test... See more
Company replied
Robert Kajtazi helped me with tips and relevant information about different types of cars. He has helped me from the start till finish with alot of patience and care! Thanks Autohero! 10/10 service
Company replied
The car was very clean when they brought it. The perosn who brought the car was very nice , helpfull and very friendly, he was french but tried to speak dutch so we could communicate and he did it ve... See more
Company replied
The process was super easy and straightforward. The staff was very polite and nice. I got my car from Kortrijk garage. I'll definitely recommend them! The car was super clean and it was exactly like t... See more
Company replied
Great service from start to finish! My new car is even better than expected! The whole process went so smooth thanks to Samir, he was very kind and helpful. He explained everything so good and clear.... See more
Company replied
Perfect service from start to end when I come to pickup the car. Also perfect service from your colleague Niguel ( I hope I write name good) with explanation about new car. Thanks.
Company replied
Thank you for the excellent service. The staff was professional and helpful, and explained everything accurately. The car was as required, and the delivery experience was fast and organized. Of course... See more
Company replied
I buy my first car Citroën C3 and iam very happy from this dealer. I was today at pick up point in Machelen two very good and professional guys was help me . Daoud and Gabriel first class. Auto... See more
Company replied
You get what you’re expected, and that’s very nice in the world of used cars. The whole experience was great, and Niguel was very professional, thanks to the whole team.
Company replied
Nice service and super kind and listening people at Machelen. Special thanks to Boris, Gabriel and Daout for their kindness.
Company replied
I’m really happy with the purchase I made. Very good customer service from day 1 to completion. Niguel was very helpful on the day I picked up the car from their garage. Top guy, top service! I’m gl... See more
Company replied
Great service. Absolutely impressed. Car looks nicer than on the pictures. Niguel was absolutely helpful!
Company replied
Super easy way to buy a car. Thanks Miguel in Kortrijk for getting me on the road and answering all my questions. Great service.
Company replied
Gabriel did an amazing job. He was super attentive with us, patience to explain all our doubts.
Company replied
Everything was smooth and Samir is excellent. He helped so much and was so available. Amazing experience!
Company replied
Impeccable car, exactly as described. The whole process was super easy and fast. Serious company! I highly recommend it
I saw the car on the website the 22 november and i had it at home the 2 of december. It was super fast. Oliver was very clear with his instructions. He was very available. Samir (the driver who brou... See more
Company replied
Good service, nice and professional people give the car in a good way in the pick up centre the Machelen.
Company replied
I was guided by Ayman. He was very friendly, he did a great job and it was clear. He did his best to speak Dutch even tho he speak French. It was a really good experience!
Company replied
Mr. Samir was very friendly and professional. He was also very helpfull. Even helped move away my old vehicle.
Company replied
The delivery was perfect ! Samir did a wonderful job ! He even cleaned it and made sure I had fuel and everything I needed !
Company replied
Very nice driver Ayman, best expirience ever 👍
Company replied
Boris was a great help getting to know my newcar
Company replied
Super reception merci Teo Michael de Namur
Company replied
Very gentle and friendly people. We never bought a car so quick like today! Niguel was very helpful and friendly. We love the car by the way!
Company replied
Very good service, Quick and friendly by Daoud and Auto Hero. Fair price for old car as well as the new car
Company replied
Boris was very helpful
Company replied
Michel, good work, proffesional help
Company replied
Top Thanks AutoHero for the best service
Company replied
Very good service and nice people , very nice car Samir also very nice man ;)
Company replied
Excellent service in dealing with my purchase.
Company replied
I am very happy with my new car !!! Autohero is the best !!
Service au top
Company replied
Very good service
Company replied
The best way to buy cars second hand
Company replied
Company details
About Autohero België
Written by the company
Jouw voordelen bij Autohero:
Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.
Autohero - Auto kopen: Eindelijk makkelijk / Acheter une voiture : Enfin facile !
Written by the company
- Ben je op zoek naar je volgende auto? Bekijk dan onze Autohero Centers of bezoek autohero.com.
- Ongeacht het merk, ongeacht het model: meer dan 500 gebruikte auto's tegen top prijzen wachten op je. Elk met een transparante onderhoudsgeschiedenis, geïnspecteerd door Autohero, professioneel gereconditioneerd en met een gratis garantie van 1 jaar. Heb je vragen? Ons team staat klaar om je telefonisch, via e-mail of persoonlijk in een van onze Autohero Centers te adviseren. Vind nu je auto bij Autohero.
- Vous cherchez votre prochaine voiture ? Alors, découvrez nos Autohero Centers ou visitez autohero.com.
- Peu importe la marque, peu importe le modèle : plus de 500 voitures d'occasion à des prix imbattables vous attendent. Chacune a un historique de service transparent, est inspectée par Autohero, reconditionnée professionnellement et est livrée avec une garantie gratuite d'un an. Vous avez des questions ? Notre équipe sera ravie de vous conseiller par téléphone, par e-mail ou en personne dans l'un de nos Autohero Centers. Trouvez dès maintenant votre voiture chez Autohero.
Jouw voordelen bij Autohero:
Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.
Contact info
Uitbreidingstraat 82, 2600, Berchem (Antwerpen), Belgium
- 03 393 06 50
- info.be@autohero.com
- autohero.com/nl-be
4.4
Excellent
2K reviews
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Their guarantee conditions are done in…impossible way for garages
Their guarantee conditions are done in such a way that when you have a urgent mechanical problem you never will get your money back for repairs .Because mechanics have to wait for their money and they refuse to repair the car without being paid !When I pay myself the bill ,Autohero will not reimbourse you even under guarantee !
we have a problem withe the electronics of our car getting error messages on our Dacia Sandero stepway and we will wait and see what happens in the future !
to be followed ......
24 March 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Autohero België
Thank you so much for your great feedback! We’re delighted to hear that you found the process easy and fast, and that you appreciated our customer service.
Wishing you many happy journeys with your new car! If you ever need anything, we’re always here to help.
Best regards,
The Autohero Team 🚗
Super easy way to buy a car
Super easy way to buy a car. Thanks Miguel in Kortrijk for getting me on the road and answering all my questions. Great service.
20 March 2026
Unprompted review
Reply from Autohero België
Thank you so much for your great feedback! We’re thrilled to hear that buying a car with us was super easy for you. We’ll be sure to pass your thanks on to Miguel in Kortrijk—he’ll be delighted to know he made a difference.
Wishing you many happy miles with your new car! If you need anything in the future, we’re always here to help.
Best regards,
The Autohero Team 🚗
Pickup in Luik
I was guided by Ayman. He was very friendly, he did a great job and it was clear. He did his best to speak Dutch even tho he speak French. It was a really good experience!
20 March 2026
Unprompted review
Reply from Autohero België
Thank you so much for your wonderful feedback! We’re delighted to hear that Ayman made your experience so positive and that his effort to assist you in Dutch was appreciated. We’ll make sure to pass on your kind words to him—he’ll be very pleased to know he made a difference.
We wish you lots of enjoyment with your new car, and we’re always here if you need any further assistance in the future!
Best regards,
The Autohero Team 🚗
Good experience
The car was very clean when they brought it.
The perosn who brought the car was very nice , helpfull and very friendly, he was french but tried to speak dutch so we could communicate and he did it very good.
20 March 2026
Unprompted review
Reply from Autohero België
Thank you so much for your kind review! We’re happy to hear that your car was delivered spotlessly clean and that you appreciated the friendliness and helpfulness of our colleague. It’s great to know his effort to speak Dutch made your experience even better.
We hope you enjoy your new car and are always here if you need any help in the future!
Best regards,
The Autohero Team 🚗
Interactive with Samir
Samir is very proactive and reassuring. I was seeing the car that I was buying for the first time. A car that I was also taking back home.
13 March 2026
Unprompted review
Reply from Autohero België
Dear ,
Thank you for sharing your experience! We’re delighted to hear that Samir made you feel reassured and supported, especially during such an important moment as seeing and collecting your new car for the first time. Your comfort and confidence mean a lot to us.
We hope you enjoy every moment with your new car. If you need anything in the future, don’t hesitate to reach out—we’re always here to help.
Best regards,
The Autohero Team 🚗
Great service
Great service. Absolutely impressed.
Car looks nicer than on the pictures.
Niguel was absolutely helpful!
10 March 2026
Unprompted review
Reply from Autohero België
Dear ,
Thank you for your kind words! We’re delighted to hear that you’re impressed with our service and even happier that your car exceeded your expectations. We’ll be sure to pass on your compliments to Niguel – he’ll be thrilled to know he made a positive difference.
Wishing you many happy and safe miles with your new car. If you ever need any assistance, we’re always here for you!
Best regards,
The Autohero Team 🚗
Mr Samir
Mr. Samir was very friendly and professional. He was also very helpfull. Even helped move away my old vehicle.
4 March 2026
Unprompted review
Reply from Autohero België
Dear ,
Thank you so much for your wonderful feedback! We’re delighted to hear that Mr. Samir was not only friendly and professional, but also went the extra mile to assist you—even helping to move your old vehicle.
We will be sure to pass on your kind words to him. Providing a caring and helpful service is very important to us, and it’s great to know we made your experience a positive one.
We wish you many happy journeys with your new car, and we’re always here if you need any further assistance.
Kind regards,
The Autohero Team 🚗
Great experience
What an experience, got hosted by Jurgen who gave me immediately a good homely feeling, very friendly. I got a good explanation what was going to happen next, i got all the time to check the car, test it, ...while he was taxing mine. Then finale the financial part and off i was with my new car, happy like a little child 😏
28 February 2026
Unprompted review
Reply from Autohero België
Dear,
Thank you so much for sharing your wonderful experience! We’re delighted to hear that Jurgen’s warm welcome and clear explanations made you feel right at home. It’s important to us that our customers have all the time they need to review and test their new car, and we’re glad this helped you feel confident and comfortable throughout the process.
We hope you enjoy every moment with your new car, and we wish you many happy kilometers ahead!
Thank you for your trust and your kind words.
Best regards,
The Autohero Team 🚗
Perfect service from start to end when…
Perfect service from start to end when I come to pickup the car.
Also perfect service from your colleague Niguel ( I hope I write name good) with explanation about new car. Thanks.
2 March 2026
Unprompted review
Reply from Autohero België
Dear ,
Thank you very much for your kind words! We’re thrilled to hear that you received perfect service from start to finish when picking up your car. Your special mention of our colleague Niguel is greatly appreciated—he will be happy to know his explanations made a difference.
We wish you lots of enjoyment with your new car and hope to welcome you again in the future. Thank you for your trust!
Best regards,
The Autohero Team 🚗
Excellent service and communication
I’m really happy with the purchase I made. Very good customer service from day 1 to completion.
Niguel was very helpful on the day I picked up the car from their garage. Top guy, top service! I’m glad I chose Autohero
27 February 2026
Unprompted review
Reply from Autohero België
Dear ,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with your purchase and that you felt consistently well taken care of throughout your experience with us.
Your kind words about Niguel mean a lot—he’ll be thrilled to know you appreciated his help and customer service on the day you picked up your car.
Thank you for choosing Autohero. We wish you lots of happy driving ahead and hope to see you again in the future!
Best regards,
The Autohero Team 🚗
Service au top
19 February 2026
Unprompted review
Reply from Autohero België
Bonjour ,
Un grand merci pour votre retour ! Nous sommes ravis que notre service vous ait pleinement satisfait.
Au plaisir de vous accompagner à nouveau à l’avenir.
Bien cordialement,
L’équipe Autohero 🚗
Twice the purchases, twice the satisfaction!
Highly recommend AutoHero! This is my second purchase with them and the quality is consistent. The cars are 100% accurate to the ads. My sales assistant, Robert K., was fantastic—very easy to talk to, kept me updated constantly, and walked me through the whole process. It’s great to work with people who actually care about the customer experience. See you guys for car number three!
16 February 2026
Unprompted review
Reply from Autohero België
Thank you so much for your wonderful review and for choosing Autohero again! We’re thrilled to hear that you found the quality of our cars consistently reliable and true to the ads.
Your shoutout to Robert K. means a lot—he will be delighted to know you appreciated his support and regular updates throughout the process. Our team genuinely cares about making your experience smooth and enjoyable, and it’s fantastic to hear that came across.
We look forward to welcoming you back for car number three! If you ever need anything, don’t hesitate to reach out.
Thanks again for your trust!
Kind regards,
Team Autohero 🚗
Reply from Autohero België
Hi ,
Thank you so much for your kind words! We’re delighted to hear that Boris was able to assist you and make your experience a positive one. Your satisfaction is our top priority.
If you need anything else or have any further questions, please don’t hesitate to reach out.
Best regards,
The Autohero Team 🚗
i didnt even get the car yet
i didnt even get the car yet, but special tnx to Robert. we called daily and he explained Thoroughly all the steps of pre-purchase and post-purchase. therefore not in layman's terms, but 100 accurate. He listens to your needs gives you options, and warns you for traps that people sometimes fall in while buying the wrong car that's not suitable for the buyer.
3 February 2026
Unprompted review
Reply from Autohero België
Thank you so much for your kind words and detailed feedback!
We're delighted to hear about your positive experience so far, especially with Robert’s support. It’s great to know that he was able to provide you with thorough, accurate information and guide you clearly through each step—before and after your purchase. We’re also especially proud that Robert took the time to truly listen to your needs, offer suitable options, and help you avoid potential pitfalls.
We’ll be sure to pass on your thanks to Robert, and we look forward to completing your car delivery soon. If you have any further questions or need assistance in the meantime, please let us know.
Kind regards,
Team Autohero 🚗
Great service from start to finish
Great service from start to finish! My new car is even better than expected! The whole process went so smooth thanks to Samir, he was very kind and helpful. He explained everything so good and clear. I recommend buying a car from Autohero!
28 January 2026
Unprompted review
Reply from Autohero België
Thank you so much for your wonderful feedback!
We’re delighted to hear that your experience was smooth from start to finish and that your new car exceeded your expectations. It’s great that Samir was able to guide you clearly and kindly throughout the process—we’ll be sure to pass your compliments on to him.
Thank you for recommending Autohero! We wish you many happy and safe kilometers with your new car, and we’re always here if you need us in the future.
Best regards,
The Autohero Team 🚗
Premium experience
You get what you’re expected, and that’s very nice in the world of used cars.
The whole experience was great, and Niguel was very professional, thanks to the whole team.
18 December 2025
Unprompted review
Reply from Autohero België
Hello,
Thank you so much for your kind words! We’re delighted to hear that your experience met your expectations and that you felt confident throughout the process.
Your recognition of Niguel’s professionalism means a lot to us, and we’ll be sure to share your feedback with him and the entire team.
It was a pleasure assisting you, and we wish you many happy journeys with your new car. If you ever need anything in the future, don’t hesitate to reach out.
Best regards,
The Autohero Team 🚗
Very nice driver Ayman, best expirience ever 👍
19 December 2025
Unprompted review
Reply from Autohero België
Thank you so much for your kind words! We’re delighted to hear that you had such a great experience with our driver Ayman. We’ll be sure to pass on your compliments to him.
Your satisfaction means a lot to us. If you ever need anything in the future, we’re always here to help!
Best regards,
Team Autohero 🚗
Great place to buy your car!
The process was super easy and straightforward. The staff was very polite and nice. I got my car from Kortrijk garage. I'll definitely recommend them! The car was super clean and it was exactly like the pictures on the website. I'm super happy with my buy.
16 December 2025
Unprompted review
Reply from Autohero België
Thank you so much for your wonderful review! We’re delighted to hear that the entire process was easy and straightforward, and that our staff made such a positive impression. It’s great to know you received your car in perfect condition from our Kortrijk garage and that it matched your expectations.
Your recommendation means a lot to us, and we’re thrilled that you’re happy with your purchase. If you need anything in the future, please don’t hesitate to reach out.
Enjoy your new car and safe travels!
Best regards,
Team Autohero 🚗
Nice service and super kind and…
Nice service and super kind and listening people at Machelen. Special thanks to Boris, Gabriel and Daout for their kindness.
13 December 2025
Unprompted review
Reply from Autohero België
Thank you so much for your kind words! We’re delighted to hear you had a great experience with our team in Machelen. Your special thanks to Boris, Gabriel, and Daout will certainly make their day – we’ll make sure to pass along your appreciation.
Your satisfaction means a lot to us, and we hope you enjoy your new car. If you ever need anything, we’re always here to help!
Best regards,
Team Autohero 🚗
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