Autohero België Reviews 2,430

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and professional approach, making the car buying process smooth and pleasant. Many people highlight the excellent service received from start to finish, noting the efficiency and clear communication throughout. The delivery service is also frequently mentioned as fast, organized, and carried out by friendly and professional individuals. However, some customers were dissatisfied with the product, specifically the condition of the car upon collection or delivery. These reviewers reported issues such as dirty vehicles, empty fuel tanks, discharged batteries, and even significant mechanical problems that were present from day one. This led to frustrating experiences and a perception of a lack of transparency.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers express satisfaction, stating their new... See more

Service

Users describe positive interactions with service. Customers frequently praise the excellent and quick... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praised the delivery... See more

Quality

Reviewers mention ambiguous feedback about quality. Some customers praise the consistent quality, with new... See more

Based on these reviews

Rated 4 out of 5 stars

The personeel was really polite and helpful when it came the moment to collect the car. I've immediately noticed an issue and Niguel guided me on the necessary to do.

Company replied

Rated 4 out of 5 stars

Well manned and educated worker by the name Niguel in kortrijk ,He patiently listen and gives good explaination to you. But i was dissappointed at first when a car i first ordered for was taken by ano... See more

Company replied

Rated 4 out of 5 stars

Responsive structure, polite employees, car corresponding to the description

Company replied

Rated 1 out of 5 stars

I had and still have a very bad experience with them, which I didn't expect, I bought a car from them and picked it up in a pitiful state, dirty, even very dirty, empty tank, the battery was dischar... See more

Company replied

Rated 1 out of 5 stars

I had a very disappointing experience with Autohero regarding a Lexus UX 250h we were seriously considering purchasing. After multiple phone calls and confirmation from several Autohero age... See more

Company replied

Rated 4 out of 5 stars

Samir is very proactive and reassuring. I was seeing the car that I was buying for the first time. A car that I was also taking back home.

Company replied

Rated 5 out of 5 stars

i didnt even get the car yet, but special tnx to Robert. we called daily and he explained Thoroughly all the steps of pre-purchase and post-purchase. therefore not in layman's terms, but 100 accurate... See more

Company replied

Rated 5 out of 5 stars

Highly recommend AutoHero! This is my second purchase with them and the quality is consistent. The cars are 100% accurate to the ads. My sales assistant, Robert K., was fantastic—very easy to talk to,... See more

Company replied

Rated 5 out of 5 stars

What an experience, got hosted by Jurgen who gave me immediately a good homely feeling, very friendly. I got a good explanation what was going to happen next, i got all the time to check the car, test... See more

Company replied

Rated 5 out of 5 stars

Robert Kajtazi helped me with tips and relevant information about different types of cars. He has helped me from the start till finish with alot of patience and care! Thanks Autohero! 10/10 service

Company replied

Rated 5 out of 5 stars

The car was very clean when they brought it. The perosn who brought the car was very nice , helpfull and very friendly, he was french but tried to speak dutch so we could communicate and he did it ve... See more

Company replied

Rated 5 out of 5 stars

The process was super easy and straightforward. The staff was very polite and nice. I got my car from Kortrijk garage. I'll definitely recommend them! The car was super clean and it was exactly like t... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish! My new car is even better than expected! The whole process went so smooth thanks to Samir, he was very kind and helpful. He explained everything so good and clear.... See more

Company replied

Rated 5 out of 5 stars

Perfect service from start to end when I come to pickup the car. Also perfect service from your colleague Niguel ( I hope I write name good) with explanation about new car. Thanks.

Company replied

Rated 5 out of 5 stars

Thank you for the excellent service. The staff was professional and helpful, and explained everything accurately. The car was as required, and the delivery experience was fast and organized. Of course... See more

Company replied

Rated 5 out of 5 stars

I buy my first car Citroën C3 and iam very happy from this dealer. I was today at pick up point in Machelen two very good and professional guys was help me . Daoud and Gabriel first class. Auto... See more

Company replied

Rated 5 out of 5 stars

You get what you’re expected, and that’s very nice in the world of used cars. The whole experience was great, and Niguel was very professional, thanks to the whole team.

Company replied

Rated 5 out of 5 stars

Nice service and super kind and listening people at Machelen. Special thanks to Boris, Gabriel and Daout for their kindness.

Company replied

Rated 5 out of 5 stars

I’m really happy with the purchase I made. Very good customer service from day 1 to completion. Niguel was very helpful on the day I picked up the car from their garage. Top guy, top service! I’m gl... See more

Company replied

Rated 5 out of 5 stars

Great service. Absolutely impressed. Car looks nicer than on the pictures. Niguel was absolutely helpful!

Company replied

Rated 5 out of 5 stars

Super easy way to buy a car. Thanks Miguel in Kortrijk for getting me on the road and answering all my questions. Great service.

Company replied

Rated 5 out of 5 stars

Everything was smooth and Samir is excellent. He helped so much and was so available. Amazing experience!

Company replied

Rated 5 out of 5 stars

Impeccable car, exactly as described. The whole process was super easy and fast. Serious company! I highly recommend it

Rated 5 out of 5 stars

I saw the car on the website the 22 november and i had it at home the 2 of december. It was super fast. Oliver was very clear with his instructions. He was very available. Samir (the driver who brou... See more

Company replied

Rated 5 out of 5 stars

Good service, nice and professional people give the car in a good way in the pick up centre the Machelen.

Company replied

Rated 5 out of 5 stars

I was guided by Ayman. He was very friendly, he did a great job and it was clear. He did his best to speak Dutch even tho he speak French. It was a really good experience!

Company replied

Rated 5 out of 5 stars

Mr. Samir was very friendly and professional. He was also very helpfull. Even helped move away my old vehicle.

Company replied

Rated 5 out of 5 stars

The delivery was perfect ! Samir did a wonderful job ! He even cleaned it and made sure I had fuel and everything I needed !

Company replied

Rated 5 out of 5 stars

Very nice driver Ayman, best expirience ever 👍

Company replied

Rated 5 out of 5 stars

Very gentle and friendly people. We never bought a car so quick like today! Niguel was very helpful and friendly. We love the car by the way!

Company replied

Rated 5 out of 5 stars

Very good service, Quick and friendly by Daoud and Auto Hero. Fair price for old car as well as the new car

Company replied

Rated 5 out of 5 stars

I am very happy with my new car !!! Autohero is the best !!


Company details

  1. Car Dealer

About Autohero België

Written by the company

Jouw voordelen bij Autohero: Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.

Autohero - Auto kopen: Eindelijk makkelijk / Acheter une voiture : Enfin facile !

Written by the company

Ben je op zoek naar je volgende auto? Bekijk dan onze Autohero Centers of bezoek autohero.com.
Ongeacht het merk, ongeacht het model: meer dan 500 gebruikte auto's tegen top prijzen wachten op je. Elk met een transparante onderhoudsgeschiedenis, geïnspecteerd door Autohero, professioneel gereconditioneerd en met een gratis garantie van 1 jaar. Heb je vragen? Ons team staat klaar om je telefonisch, via e-mail of persoonlijk in een van onze Autohero Centers te adviseren. Vind nu je auto bij Autohero.
Vous cherchez votre prochaine voiture ? Alors, découvrez nos Autohero Centers ou visitez autohero.com.
Peu importe la marque, peu importe le modèle : plus de 500 voitures d'occasion à des prix imbattables vous attendent. Chacune a un historique de service transparent, est inspectée par Autohero, reconditionnée professionnellement et est livrée avec une garantie gratuite d'un an. Vous avez des questions ? Notre équipe sera ravie de vous conseiller par téléphone, par e-mail ou en personne dans l'un de nos Autohero Centers. Trouvez dès maintenant votre voiture chez Autohero.

Jouw voordelen bij Autohero:

Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie

Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

Very gentle and friendly people

Very gentle and friendly people. We never bought a car so quick like today!
Niguel was very helpful and friendly.
We love the car by the way!

12 December 2025
Unprompted review
Autohero België logo

Reply from Autohero België

Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive and efficient experience with us.

It's great to know that Niguel was helpful and friendly, and that you love your new car. Your satisfaction is our top priority, and your kind words mean a lot to our team.

Wishing you many happy journeys ahead! If you ever need anything, we're here for you.

Best regards,

Team Autohero 🚗

Rated 5 out of 5 stars

Top Service

Top
Thanks AutoHero for the best service

11 December 2025
Unprompted review
Autohero België logo

Reply from Autohero België

Hello,
Thank you so much for your kind words! We’re delighted that you’re happy with our service.

Best regards,
Team Autohero

Rated 5 out of 5 stars

Nice and fast

I saw the car on the website the 22 november and i had it at home the 2 of december. It was super fast.
Oliver was very clear with his instructions. He was very available.
Samir (the driver who brought my car home) was very nice and on time.

2 December 2025
Unprompted review
Autohero België logo

Reply from Autohero België

Thank you so much for sharing your experience! We’re delighted to hear that the whole process—from seeing the car on our website to delivery at your home—was so fast and smooth. It’s wonderful to know that Oliver provided clear instructions and was always available to assist you.

We’ll be sure to pass along your kind words to Samir as well for his punctuality and friendliness during delivery.

We wish you many happy kilometers with your new car! If you have any questions or need further assistance, please don’t hesitate to reach out.

Best regards,

The Autohero Team 🚗

Rated 4 out of 5 stars

Good explaination

Well manned and educated worker by the name Niguel in kortrijk ,He patiently listen and gives good explaination to you. But i was dissappointed at first when a car i first ordered for was taken by another customer, so at last i got another one i like.in i really have a lot of confident buying my car from autohero because a car my friend 3 years is still wonderful without a fout

24 November 2025
Unprompted review
Autohero België logo

Reply from Autohero België

Thank you so much for your feedback and for sharing your experience with us. We’re delighted to hear that Niguel in Kortrijk provided you with excellent service, taking the time to listen and offer clear explanations. We’ll be sure to pass along your kind words to him.

We apologize for the disappointment you experienced when your initial choice was no longer available. We understand how frustrating this can be, and we appreciate your flexibility in finding a car you like.

It’s wonderful to know that your confidence in Autohero has been reinforced by your friend’s experience over the past three years. Your trust means a lot to us, and we’re committed to keeping it.

Wishing you many happy and trouble-free kilometers with your new car!

Best regards,

Team Autohero 🚗

Rated 5 out of 5 stars

Mazda CX-5 Samir

Very helpful and enjoyable experience

25 November 2025
Unprompted review
Autohero België logo

Reply from Autohero België

Thank you so much for your kind words! We’re delighted to hear that you found your experience both helpful and enjoyable. Your satisfaction is very important to us, and we truly appreciate your feedback. If there’s ever anything else we can assist you with, please don’t hesitate to reach out.

Kind regards,

Team Autohero 🚗

Rated 5 out of 5 stars
Autohero België logo

Reply from Autohero België

Thank you so much for your kind words! We're thrilled to hear that you found our platform the best way to buy second-hand cars. Making car shopping simple, transparent, and enjoyable is what we strive for. If you ever need anything else or have questions, we’re always here to help.

Happy driving!

Team Autohero 🚗

Rated 5 out of 5 stars

Great online l'expérience and customer…

Great online l'expérience and customer service.

31 October 2025
Autohero België logo

Reply from Autohero België

Thank you so much for your kind feedback! We're delighted that you had a great online experience and appreciated our customer service. Your satisfaction means a lot to us.

We wish you many happy miles with your new car!

Best regards,

The Autohero Team 🚗

Rated 4 out of 5 stars

They gave me a good explanation of how…

They gave me a good explanation of how everything works. Also friendly and helpful.

2 November 2025
Unprompted review
Autohero België logo

Reply from Autohero België

Thank you so much for your kind words! We’re delighted to hear that you found our team friendly, helpful, and informative. It’s important to us that our customers feel well supported and confident throughout the process.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!

Best regards,

Team Autohero 🚗

Rated 5 out of 5 stars

Gabriel did an amazing job

Gabriel did an amazing job. He was super attentive with us, patience to explain all our doubts.

30 October 2025
Unprompted review
Autohero België logo

Reply from Autohero België

Thank you so much for your kind words! We're delighted to hear that Gabriel took such great care of you and answered all your questions with patience and attention. We’ll be sure to share your feedback with him. If you need any further assistance, please don’t hesitate to reach out.

Best regards,

Team Autohero 🚗

Rated 5 out of 5 stars

Great Experience!

Everything was smooth and Samir is excellent. He helped so much and was so available. Amazing experience!

29 October 2025
Unprompted review
Autohero België logo

Reply from Autohero België

Thank you so much for sharing your experience!

We’re delighted to hear that everything went smoothly and that Samir provided such excellent service. We’ll be sure to pass on your kind words to him. Your satisfaction means a lot to us, and we're thrilled that your experience was amazing.

If you need anything in the future, we’re always here to help!

Best regards,

The Autohero Team 🚗

Rated 5 out of 5 stars

The delivery was perfect

The delivery was perfect ! Samir did a wonderful job ! He even cleaned it and made sure I had fuel and everything I needed !

27 October 2025
Unprompted review
Autohero België logo

Reply from Autohero België

Thank you so much for your fantastic review! We're delighted to hear that your delivery went perfectly and that Samir provided such excellent service. It's wonderful to know he made sure everything was ready for you—including cleaning the car and making sure you had fuel.

Your satisfaction means a lot to us. We wish you many happy miles with your new car, and if you ever need anything, please don't hesitate to reach out!

Best regards,

Team Autohero 🚗

Rated 5 out of 5 stars

Everything was great

Everything was great, easy and clean car also!

24 October 2025
Unprompted review
Autohero België logo

Reply from Autohero België

Thank you so much for your kind feedback! We're delighted to hear that everything went smoothly and that you were pleased with the cleanliness of your car. Your satisfaction is our top priority, and your positive comments motivate our team to keep delivering the best experience possible.

If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new car!

Best regards,

Team Autohero 🚗

Rated 5 out of 5 stars

Good Guy✌

Good Guy✌
Kortrijk
Niguel 😎

21 October 2025
Unprompted review
Autohero België logo

Reply from Autohero België

Thank you for your kind words and for giving a shout-out to Miguel! 😎✌

We’re glad to hear you appreciated his efforts in Kortrijk. If there’s anything we can do to further improve your experience, please let us know.

Kind regards,

Team Autohero 🚗

Rated 5 out of 5 stars

Premium experience

Content du livreur Teo

20 October 2025
Unprompted review
Autohero België logo

Reply from Autohero België

Bonjour,

Merci beaucoup pour votre retour ! Nous sommes ravis d’apprendre que vous êtes satisfait du service de Teo. Nous lui transmettrons votre message, cela lui fera plaisir.

Bonne route et à bientôt !

L’équipe Autohero 🚗

Rated 5 out of 5 stars

Everything goes fast.

9 September 2025
Unprompted review
Autohero België logo

Reply from Autohero België

Dear Sam,

Thank you for your feedback! We're glad to hear that everything went quickly and smoothly for you. We strive to provide an efficient service for our customers, so it’s great to know we met your expectations.

If you have any questions or need further assistance, please don’t hesitate to reach out. Enjoy your new car!

Kind regards,

Team Autohero 🚗

Rated 4 out of 5 stars

Nice experience.…

The personeel was really polite and helpful when it came the moment to collect the car. I've immediately noticed an issue and Niguel guided me on the necessary to do.

16 October 2025
Unprompted review
Autohero België logo

Reply from Autohero België

Dear Alex,

Thank you for sharing your experience. We’re very pleased to hear that our team was polite and helpful during the collection of your car. It's great to know that Niguel was able to guide you right away when you noticed an issue, ensuring you knew exactly what to do.

If you need any further assistance or have more questions, please don’t hesitate to get in touch. We appreciate your feedback and hope you enjoy your new car!

Kind regards,

Team Autohero 🚗

Rated 5 out of 5 stars

Thank you for the excellent service

Thank you for the excellent service. The staff was professional and helpful, and explained everything accurately. The car was as required, and the delivery experience was fast and organized. Of course I will deal with you again and recommend dealing with you

9 October 2025
Unprompted review
Autohero België logo

Reply from Autohero België

Thank you very much for your kind words! We’re delighted to hear that you’re satisfied with our service and your car delivery experience. We truly appreciate your recommendation and look forward to assisting you again in the future.

Kind regards,
Team AutoHero

Rated 5 out of 5 stars

Is perfect 👍👍👍

30 September 2025
Autohero België logo

Reply from Autohero België

Bedankt voor uw positieve feedback! Fijn om te horen dat alles naar wens was.

Met vriendelijke groet,
Team AutoHero

Rated 5 out of 5 stars

Boris was a great help getting to know…

Boris was a great help getting to know my newcar

6 October 2025
Unprompted review
Autohero België logo

Reply from Autohero België

Thank you for your positive feedback!
We’re glad to hear that Boris was helpful in introducing you to your new car.

Kind regards,
Team AutoHero

Rated 5 out of 5 stars

I buy my first car Citroën C3 and iam…

I buy my first car Citroën C3 and iam very happy from this dealer.
I was today at pick up point in Machelen two very good and professional guys was help me .
Daoud and Gabriel first class.
Auto Hero Premium 5 stars.

1 October 2025
Unprompted review
Autohero België logo

Reply from Autohero België

Thank you for your positive review. We’re glad to hear you’re happy with your Citroën C3 and the service from Daoud and Gabriel. Enjoy your new car!

Best regards,
Team AutoHero

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