Purchased a wetsuit in the sale. It didn't fit. Returned it 2 days after receipt in the same packaging it came in, including a cover letter with order number, reason for return and credit card details... See more
Wiggle.co.uk
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See what reviewers are saying
Have ordered a number of DHB (Wiggle's own brand) clothing items, very well made, comfortable and comparable quality to premium branded items. Under the circumstances despatch time quick. I do wor... See more
Another phenomenal deal with superb service provided as always! I never had a single issue ordering from you❤️👊🏻Absolutely devastated about latest news about company😭I will buy until last day of tr... See more
Always used wiggle and chainreacton in the past, over Christmas saw they were reducing bikes and dispite everything happening at wiggle decended the deal was too good to miss. Placed the order on the... See more
Company details
About Wiggle.co.uk
Written by the company
Having sold online bike parts and accessories for more than 10 years and having a deep history and passion for
cycling, it's no wonder we are the UK's #1 online cycle shop. Our expertise lies in offering incredible
deals on a superb range of top quality mountain bikes, road bikes, bike parts and cycle accessories to
buy, available with free delivery or our same day priority dispatch.
Contact Information
You can direct your query by this form: http://www.wiggle.co.uk/ContactUsForm.
Otherwise address any correspondence to our registered office address (There are no facilities for customer personal collections at this address.)
Wiggle Ltd 1000 Lakeside, Suite 310, Third Floor N E Wing Portsmouth PO6 3EN
Contact info
Never been a wiggle customer thanks to…
Never been a wiggle customer thanks to the flawed and ambiguous promo codes. Nor does this inspire me to purchase anything at all from Wiggle.
June this year tried to use a well advertised discount code for a cycle - code accepted but no discount - purchased the cycle elsewhere.
September attempted to use another well advertised discount code again for gym wear, again code accepted but no discount - purchased the gym wear elsewear.
Trading Standards need to be investigating these so called promo codes because if they are not applicable to the majority of your products you should make this explicit in the promo code marketing in Big Bold Terms of the offer. Not burried between heaps of small print.
It wastes the general publics time shopping on your web site only to be disappointed when your codes don't work.
If this is how a company markets themselves - it does not inspire confidence!
14 September 2023
Unprompted review
Reply from Wiggle.co.uk
Hey Jon, we very much appreciate your feedback here. We will take your advice on board and even if all our promotions come with easy accessible Ts&Cs, we can understand your point that the relevant product range for each code should be made much more clearer to our customers to not be disappointed if their chosen product is not part of the promotion.
Thank you for your honest words and we will take them on board to improve our customers journey.
Kind regards,
Your Wiggle Customer Experience Team
Order cancelled due to stock issues
Order cancelled due to stock issues. I was able to put the order through and they took my money so now I have to wait 3-5 days for the money to be returned to my bank before I can purchase one from a more reliable seller. They need to change their website so stock shows as not available if it's not available. Just been back to the website and it's still showing the item I bought as available, so others could also end up ordering and paying for it and then having to go through the same rigmaroll. Won't use them again.
15 September 2023
Unprompted review
Reply from Wiggle.co.uk
Hi Debina,
Thanks for taking the time to provide us with this feedback.
We're sorry that our system cancelled your order due to a lack of stock. We do remove items from sale that we no longer have the inventory to sell, however, this one appears to have slipped through the net.
We will be investigating how this happened, get the item removed from the website, and work out how we can avoid this going forward.
In regards to the 3-5 day wait for the funds to arrive back in your account, this is dependant on your bank providers processing speed, and is out of our control unfortunately.
We're sorry for any disapointment and inconvenience that this may have caused you.
Kind Regards,
The Wiggle Customer Experience Team
Not a trustworthy seller!
I placed an order for over 200€. >2 weeks later, I still had not received my package. I checked the shipping tracker. It said the package had already been delivered one week(!) earlier (with a precise timestamp).
I contacted Wiggle via the chat function. It turned out the package had been returned to Wiggle.
I had to accept a refund as resending a package was generally impossible. Why?
I wonder why Wiggle didn't inform me about the returned package or what would have happened had I not inquired.
I don't think this is a trustworthy seller.
13 September 2023
Unprompted review
Reply from Wiggle.co.uk
Hi Steffen,
Thanks for taking the time to provide us with this feedback.
We're sorry that your order has been returned back to us by the courier. We'll be investigating how and why this has happened, and how we can avoid another instance like this.
Should a parcel be returned to us, our returns team will process the refund shortly after the parcel arrives in our warehouse.
We also unfortunately no longer offer any replacements as our system doesn't allow for this.
We're sorry for any inconvenience and dissapointment that we have caused you.
Kind Regards,
The Wiggle Customer Experience Team
Disappointing experience with Wiggle
One of the products I received didn't fit the description at all. I returned the goods for which I had to pay €6.99 - way more than postage actually costs given the size and weight of the package. I then had to follow up with the team because the refund wasn't processed despite the return having been received. At the same time I asked for my order status to be updated to 'delivered' so I could leave a review on the unsuitable product. The status still shows as shipped, so I can't leave a review. That's why I'm posting a review here. I've had some great Wiggle experiences, but not this time.
19 August 2023
Unprompted review
Reply from Wiggle.co.uk
Hi Anna,
Thanks for taking the time to provide us with this feedback.
We're sorry that the item that you ordered didn't match the description. Can you please update your review with your order number, and a member of the customer experience team will investigate the issue for you.
We'll also investigate why your order has not been updated to "Delivered" to allow you to provide a review of the product.
We're sorry for the inconvenience that this issue has caused you.
Kind Regards,
The Wiggle Customer Experience Team
NOT what it used to be. Think again before you buy.
Please consider using other retailers.
Wiggle is NOT what it used to be.
I have been a cyclist and used wiggle now for about 10 years. I have watched it go from a fantastic customer-first retailer to a business that couldn't care less about resolving warranty claims, delays in deliveries or problems with orders.
I have now had 3 bad experiences with them not helping with faulty products or massive delivery delays.
I keep telling myself, this will be the last time I use them and stupidly buy through the website again.
I strongly urge you to use retailers like chain reaction, winstanley's, ribble cycles etc..
10 September 2023
Unprompted review
Reply from Wiggle.co.uk
Hey Bruce, we can very much understand your point of view here and we are really sorry that we recently let you down and your experience with us has not been the customer journey you are used to and enjoyed.
We recently had a system update and currently we are still trying to manage the challenges we had to face. Please give us a bit more time on this bumpy road we took and hopefully we will be back on track in no time.
If you require any further help with the warranty claims, please confirm your order number and we will get back in touch with you.
Kind regards,
Your Wiggle Customer Experience Team
the new wiggle
the new wiggle, slow! email respon slow! shipping slow! expecting to get my order by 2 September but till now 8 September still havent received the item. i don't think wiggle use DHL anymore.
8 September 2023
Unprompted review
Reply from Wiggle.co.uk
Good morning and thanks for taking the time to leave us this review.
We're sorry to see your order is taking longer than expected to arrive with you and appreciate the time that has passed. We can see the courier has been contacted; we will escalate for an update and as soon as we have any further information; we'll be in touch to let you know.
We're hopeful your order will be with you very soon.
Kind regards,
Wiggle Customer Services.
Return Process Difficult
Wiggle are high on google searches but often out of stock.
They charge for returns and you can only return via Evri or Yodel of which there are few in my area and they don't have parking.
I get the strong feeling that Wiggle make the return process as hard as possible to discourage you for returning items.
5 September 2023
Unprompted review
Reply from Wiggle.co.uk
Hey Nigel, we can very much understand your frustration here. Looking for a product which is then not available is disappointing and we are sorry that we can not meet your needs here. We try to keep a good stock level but some external challenges don't always allow us to provide the product range we strive for.
When it comes to returning an item back to us, please feel free to choose any courier you prefer. If you get in touch with us via email we can provide you with our Returns address. The process is pretty straight forward and we are keen to help you out as quick as we can. Feel free to sign up for Wiggle+, which allows you free returns and Next Day Delivery for 12 months for just 14.99 GBP per year - maybe this is an offer you would like to consider.
Kind regards,
Your Wiggle Customer Experience Team
Order refunded without reason given
Edit: order number as requested: W23000597507
Absolutely appalling, order made with items in stock, then few days later an email to say it's delayed for no reason - no information given at all. Then a few days later a random email to state the order has been refunded! Again no explanation. So, happy to take our money and keep it for a few days like a payday loan, only we get no interest from it, is this simply to fund the huge losses Wiggle are facing lately?! I think I will shop at Tredz from now on, both Chain Reaction and Wiggle have really let me down lately. I wouldn't trust ordering from these companies.
4 September 2023
Unprompted review
Reply from Wiggle.co.uk
Hi Ed,
Thank you for leaving this feedback.
We're sorry that the item you ordered became unavailable after payment was authorized. We do our utmost to reflect our stock levels on site in real time, but occasionally if multiple orders are placed within a short period, this is not possible and sadly not all orders can be fulfilled. If you can update your review to include your order number, we'd be happy to look into this further. Apologies again for the disappointment caused.
Kind regards,
Wiggle.
Missing parcel…EVRI AGAIN
Missing parcel…EVRI AGAIN. Why people still use them is beyond me. Anyway…chat doesn’t work and emails are very slow to be responded to, with no real resolution.
25 August 2023
Unprompted review
Reply from Wiggle.co.uk
Hi Sara,
Thanks for leaving this feedback about your experience.
We are sorry that you have not yet received your parcel, and that you've been unable to reach a resolution via our customer service team. Please could you update your review with your order number so that we can investigate further and provide whatever help we can.
Kind regards,
Wiggle.
Evri - Do not use Wiggke.
Do not use Wiggke.
One simple reason - rip off delivery.
I ordered a very small tin of Brooks Oroifude over two weeks ago.
Could have used Royal Mail for less yhan £1 and it would have been with me next day. Instead charged £5 and sent (N)Evri.
Still not received.
BUY ELSEWHERE!
2 September 2023
Unprompted review
Reply from Wiggle.co.uk
Good Morning Peter,
We understand that you may be frustrated with the delay in receiving your order and we want to help make things right.
If you could kindly include your order number in your review, we can have one of our Customer Experience Team members reach out to you and provide assistance.
We want to sincerely apologize for any inconvenience this delay may have caused and want to assure you that this is not the level of service we strive for.
Thank you for your patience and understanding.
Kind Regards,
The Wiggle Customer Experience Team.
Self destruct by wiggle
The rebranding of the wiggle app has to be the worst case of self destruct by an online/ digital business in modern times.
Search filters that don't provide the results you requested (search cycle clothing and see bikes and forks etc)
The time it takes to find an item is now 4 times longer than previous version.
I have given up and now search the wider net for a product and use any supplier but Wiggle
Completely shattered my experience, my loyalty a d lost my £ spend
1 September 2023
Unprompted review
Reply from Wiggle.co.uk
Good Morning Dominic,
We appreciate you taking the time to share your thoughts with us.
We're sorry to hear that you've run into some issues with our new app and website.
Please know that our web designer and IT team are actively working to address all concerns. We're also gathering all feedback and sharing it with the appropriate experts within our teams to ensure that any glitches are resolved.
We apologize for any inconvenience this may have caused and we are committed to providing you with the best possible experience.
Kind Regards,
The Wiggle Customer Experience Team.
No communication after non delivery
Wasn't ever delivered and Wiggle aren't communicating. They have my money, I don't have any goods. I've spent hours on live chat and sending emails but all too no avail. Very poor customer service.
Update. Wiggle did process a refund but only after I wasted hours trying to contact them. They didn't contact me back as promised and they didn't speak to the courier as promised. Eventually it was the twitter team that came good. The email contact is useless, just keeps telling you they aim to respond within 48 hours, when they do respond they ask you a question but the emails tell you not send any replies as it will slow the process down - Wiggle it is slow anyway!
Interestingly, Wiggle asked for my details pretty fast after this review was published to sort it out - I'd been trying sort it out for 4 days? They clearly don't want people posting negative reviews but they are too late to give the customer service they should have given immediately. Funny how fast you can order an item from some companies, but how slow they are to respond if they get it wrong.
29 August 2023
Unprompted review
Reply from Wiggle.co.uk
Good Morning Tracy,
We apologize for the delay in delivering your recent order.
We would like to investigate the issue and resolve it as quickly as possible. To do so, we kindly request that you update your review with your order number. One of our Customer Service Team members will then be able to contact you and provide assistance.
We apologize for any inconvenience and stress this may have caused.
Kind Regards,
The Wiggle Customer Experience Team.
Don't deliver to Kent or London????
Trying to order a backpack online and when I enter my home address and postcode (Kent) the site states they don't deliver there. Have also tried a London address also don't deliver there. Have contacted by email and response said clear all caches and cookies and try again - still doesn't work. Also set up a new account and still no joy. No telephone number and no way of talking to a human who no doubt sort this out immediately. Would normally give up but have a voucher to use so don't want to waste it. Hoping a real person might respond to this review..........
31 August 2023
Unprompted review
Reply from Wiggle.co.uk
Good Morning Jonathan,
We are deeply sorry to hear about the IT issues you are experiencing with placing an order using your Wiggle Voucher.
We can guarantee that our delivery partners can serve the entire country, with just a few limitations related to remote areas and hazardous items such as pressurised cans and degreasers.
We would love to have a further look into this for you and raise it with our IT and Logistics for them to get this sorted out as soon as possible.
We would kindly ask you to reply to the request for more details we have sent as a reply to this review so that we can safely get in touch with you via email.
We apologise for all the troubles you have experienced so far. Please rest assured that we are constantly working to improve the level of service we provide.
Kind Regards,
The Wiggle Customer Experience Team.
would be zero stars if I could.
would be zero stars if I could.
First of all Wiggle seem like a decent company. The problem is that they use Evri.
Probably the worst courier company on the planet.
They say that they will attempt delivery 3 times.
Instead my £200 plus parcel has been left on my doorstep and nobody in the house until tomorrow.
Had numerous problems with Evri in the past.
First and last time shopping with Wiggle.
30 August 2023
Unprompted review
Reply from Wiggle.co.uk
Good Morning Trevor,
We are deeply sorry to hear about the level of service you have been provided by our delivery partner.
As we are constantly working to improve the level of service we and our partners provide, we would love to have a further look into this. To be able to do so we would kindly ask you to update your review by adding an order number, this will help us to locate your account and order, and get in touch with you.
Again, we are really sorry for all the troubles you experienced with the delivery of your order, please rest assured this is not the level of service we strive to achieve.
Kind regards,
The Wiggle Customer Experience Team
Really poor when things go wrong
Really poor when things go wrong. Stay away they use Evri who are appalling, wiggles chat is unresponsive and standard when there is an issue and their arrangement with their courier means it takes 48 hours before they will respond to wiggle. Used them for years, spent thousands but enough is enough.
30 August 2023
Unprompted review
Reply from Wiggle.co.uk
Good Mornning Steve,
We are deeply sorry to hear about the issues you faced with the delivery of your recent order.
We would like to investigate this matter further in order to review the service provided and bring it to the attention of our Quality Manager and courier account. To do so, we kindly request that you update your review by adding the order number. This will enable us to locate your account and contact you safely.
We apologize for any inconvenience or disappointment this may have caused.
Kind Regards,
The Wiggle Customer Experience Team
Vitus bike received damaged
Purchased one of Wiggle's own brand hybrid bike in the sale, model Vitus Mach 3 VR Urban Bike (Claris). Nice looking bike at a competitive price point. The bike arrived damaged, the front wheel that is removed for shipping, was lose in the box, as result the downtube had a lot of dents and paint damage. Usually when ordering a bike online the downtube is protected and the front wheel securer. The outer packaging was fine, so not an issue with the parcel company, just poor packaging. Wiggle organised a return FOC, however the bike was a birthday present and the issue caused a lot of disappointment. I used to shop at Wiggle quite a bit, but will avoid in future as standards have slipped.
24 August 2023
Unprompted review
Reply from Wiggle.co.uk
Good Morning Mel,
We are really sorry to hear that your bike was delivered in a less-than-perfect condition.
We would love to hear more from you and review your case again. To be able to do so we would kindly ask you to update your review by adding your order number. We will then be able to locate your order and safely get in touch with you.
Again, we apologise for all the trouble and disappointment caused on this occasion.
Kind Regards
The Wiggle Customer Experience Team
Quality service
Been my go to for years with my bike spares - maybe overdo the box sizing for the components but always delivered what was requested in good time
29 August 2023
Unprompted review
Dont use the free postage, it always gets lost
Let me make this clear. Unless you are willing to pay an extra £5 for the tracked delivery it's just not worth it. This is not the first time I have had a parcel get lost.
I made my order and chose the free postage option. I waited a week and nothing arrived. There is no way to easily contact them so I sent them an email asking what happened and I didn't get any reply.
I tried the online chat and after about 2/3 of trying at random times I final got through. They then told me that the parcel was lost and they didn't know where it was and I would have to wait 2/3 days for a refund and if I wanted to I could just order again.
25 August 2023
Unprompted review
Reply from Wiggle.co.uk
Hey Harrington, we can very much understand your frustration here and having to wait for an order which does not arrive in time is not ideal at all. Our free postage option might not deliver 100% of all parcels on time but the majority reaches our customers within the confirmed time frame. Sadly parcels can get lost in tracking and we are sorry that yours could not be located again. In this situation we would issue a refund immediately. Depending on your original payment method and card provider, these refunds can be instant or take 2-3 days, which we cannot influence. Our chat times are confirmed on our website and please accept our apologies if we could not help you out immediately here. We will do our best to meet your expectations again in future.
Kind regards,
Your Wiggle Customer Experience Team
SUPERB delivery times ...
Ordered some some bike tyres, tubes and a pressure gauge. Not only were the prices amazing but I ordered at 6pm on a Friday and received the items at 12 noon on the Saturday...to Glasgow! Less than 24 hours. Couldn't be happier with those delivery times and was kept informed along the way. Items were packaged really well and had a wee suprise packet of HARIBO! In the box aswell. Brilliant and infinitely better than Tredz who quoted a week and a half delivery timeframe for the same products. Thanks !
26 August 2023
Unprompted review
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