Wiggle.co.uk 

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СRC and their partners WIGGLE become fully trashed company!!!

Absolutely first class services from this company !! Bought 2 pairs of Columbia shorts , at half the price of any store by the way !!! one pair had a fault ( not wiggles fault ) free simple returns system and refunded in a few days absolutely brilliant, this is my new go to store for all my sports gear !!! Fantastic service , well done wiggle

I've been using Wiggle for years and they are terrific. Huge variety of stuff, decently priced, quick delivery and good (usually free) returns.

All that, and they give you Haribo with every order.

Disaster from start to finish.
Ordered some boots, and the confirmation never arrived.
When asking for the confirmation, it was confirned that the order email could not be corrected for security which is fair.
When the shoes then didn't arrive, I contacted again to be told they were out of stock, and they cancelled my order.
The boots were however still in stock at a now higher price.
When I reached out again, they falsely stated that I cancelled the order on my first contact (untrue) and I needed to reorder at the now much higher price - ignoring that the agent on second contact cancelled the order after saying they were out of stock (also untrue). It seems like they may have cancelled the order so they could resell at a higher price? Very very disappointed at these poor business practices, I expected much better from Wiggle.

Purchased a bike January 2023, arrived with gears not correctly set, after that was fixed all was well until 3 weeks back the rear derailleur would not hold tension, spring or something had clearly broken. Considering the bikes 8 months old and covered 400 mile I assumed this would be an easy warranty claim. Wiggle claimed I had not maintained the bike, despite me confirming it had been cleaned and oiled. They told me it needs yearly maintenance, even though it's 8 months old.

EDIT to add - local bike shop have told me a spring has snapped in the rear derailleur and no amount of maintenance would have stopped it, it is a manufacturing defect.

Would not recommend, go to a local bike shop, you'll get better service.

Fully rubbish! All the sins and problematic nature of this shop, I fully confirm! This shop is trash. I was left without 1600 euros after making my order!

I feel awful, Wiggle realy have upset me. I paid them for a pair of cycling shoes and pedals and even paid express delivery. I then recieve an email later that morning telling me that they don't have the shoes in stock and won't send a refund for five days, but funnily they still sent the pedals on express delivery. It's terrible that this type of compare allowed to knowingly take your money and then a couple of hours later, tell you that you can't have your money back and by the way, we sent your pedals on express delivery. I asked them to cancel the pedals too, but they replied and said it was too late, so in other words, we're going to take the express delivery charge and not give you an option to cancel the order. Its a big company joke, messing with people's lives, they don't care about the working class

I've bought Wahoo Kickr v5 turbo trainer in UK and it was delivered to my country fast and without any noticeable damages. I was a bit scarred due to all the negative reviews but for me everything was perfect, from price down to delivery. I might change my review once I test the product, but it should be working just fine.

I bought a new bike from Wiggle at the end of June and it took for its maiden voyage shortly after it arrived July 1st, great bike and really fun!

Sadly it broke on my 3rd ride before the end of that month 😞. These things happen from time to time, so I contacted Wiggle for a warranty claim and they kindly sent a box and arranged collection, happy days I thought, will be no time till I’m back on my bike enjoying the summer riding…

We are now approaching the end of September and my bike was apparently fixed and returned back to me at the start of the month… however there is still no sign of it, the courier has nothing for the tracking number provided or for my address, and Wiggle really don’t appear to be concerned or as bothered as I am, presumably because they are not out of pocket by 4k or bikeless.

I’ve been chasing them for the last 3 weeks solid and keep being told “it should be with you soon”, and “if it doesn’t, get back in touch”. Just what do I need to do to progress this, how many times do I need to get in touch before it’s actually sorted?

Order number W23000679353
Bought a children’s helmet but when we received it it’s massive. It does fit me. Definitely something wrong with the product. Wanted to send it back but they charge for the return. Contacted customer service and explained that the description was wrong and this helmet won’t fit a child. They said I must pay for the return no matter what. I believe it’s wrong.

I've used Wiggle over the years for several Vitus bikes for the kids and I. A few issues have been bubbling up recently which has prompted me to leave this review.

1 - The hanger on my sons Vitus snapped as he was cycling. Ordered a new one from Wiggle at the cost of £18 - had a local bike shop fit, realign mech etc. One week later, the new hanger had bent. Looking at the reviews, others are having the same issue. Cop out response from wiggle that this is a weak part so that it breaks before the frame. Understand that, but in my 37 years of being alive, I've never had this problem before. Ended up ordering a bracket on ebay for £6 and it's holding up so far...

2 - My other Son had a worn tyre on his Vitus 20+. Asked wiggle for advice on where to buy the Vee crown gem tyre from. Advised they don't have stock and the creepy crawler is a good replacement. Ordered one and found out that it does not fit. Reading the manufacturer description again, it appears the 20" creepy crawler does not fit standard 20" wheels. Had the hassle of returning and got some help from another bike company on a suitable replacement that actually fits.

3 - This is the best one - Ordered a bike, paid for it. Had a dispatch email with tracking, followed by an order cancellation email 30 mins later. Turns out they've told parcelforce to return the bike to sender. No thought to call me or email me to explain what's going on. They even had the cheek to refund me the cost minus the shipping fee!! Wow, just wow. So they had my money for around 1 week and now I have to chase them for a refund for shipping of an item that I never received. I suspect here that there was a pricing error - they way this was handled was out of order and I won't be touching Wiggle or any sister company again. Outrageous.

I purchased a Zone3 ladies wetsuit from Wiggle in December 2022. As I am a bit of a fair weather swimmer I only got back in the lake in June, have worn the wetsuit about half a dozen times. The last time I wore it I noticed that the plastic stuff on the cuff of the left leg had started to peel and bubble.
I contacted wiggle who asked me for photos and a couple of days later contacted me to ask me to return the wetsuit for assessment, the return postage was paid for by wiggle and was tracked all the way back to wiggle, I then got an email confirming they had received it.
Didn't hear anything else from Wiggle after that, but today I got a text saying DPD would be delivering from Wiggle today. A new wetsuit has been delivered. So all in all it has been about a 10 day turn around from contacting Wiggle to getting a replacement. I am very happy with the whole service provided and the outcome. However a quick email to let me know what was happening would have been good.

Here we go again.
Ordered a bottom bracket and grips for a customers bike back on August 10th 2023 and had still not received the goods 2 weeks later 24th Aug. I emailed wiggle and they said the courier has lost my order and offered a voucher or cash refund and I took the latter as the courier is Evri and would probably lose more orders as this is the third time they have lost my crc/wiggle orders.
20th September still no refund.
Emailed wiggle again and they can't understand why there was an issue with the refund process. (Maybe they are hoping the customer doesn't check their bank statements) .
I run a small cycle repair workshop and purchase thousands on frames, components etc from various online companies and I will never purchase again from crc/wiggle. They don't care about the customer!!
Order number update
W23000505948

I’ve bought cycling accessories and gear from Wiggle on several occasions. The discounts are excellent as is the range available. My deliveries have always been on time but I think that is luck as Evri are notoriously unreliable, and it’s only due to good packaging by Wiggle that expensive items have arrived undamaged, as I’ve had lots of bashed and crushed boxes arrive. I’d recommend they change courier companies as I know the thought of Evri delivering the package puts a lot of people off.

Terrible disjointed customer services. I placed an order which didn't arrive (no fault of Wiggle), but when trying to resolve it Wiggle wouldn't just replace the order in their system the said "the quickest way to resolve is if we give you a gift card for original order amount and you replace order". If they offer this DO NOT ACCEPT! I immediately went to replace the order, but items were more expensive. I went to complain and they said "the best we can do is give a discount voucher". So again I just accepted to get the order through. When it finally arrived one of the items didn't fit (apparently a common issue recently with some DHB products). When I tried to return to get my refund I wasn't offered the full amount I had originally paid because "I'd used a discount voucher". With more complaining they agreed to send the difference by bank transfer, but then when the main refund finally came through it was again as a gift card! This time apparently there is nothing they can do because "I paid with a gift card" even though the original order was placed with a credit card. Whole process has been so long winded and riddiculous, would've been so much simpler if their customer services could've just redone the order on their side. Won't be dealing with them again, not worth the risk of going through all this again.

Ordered several items in recent weeks. Overall have been happy until my recent order as based on the sizing guide the DNB overshoe I ordered doesnt even fit my barefoot never mind if I actually put my cycling shoe on. Have to now pay to return an item which is not fit for purpose.

I also doubt the authenticity of reviews of the products on the website as they seem to be having issues with leaving reviews and you can only review items which dont have any reviews?

Someting has gone very wrong at wiggle. New website/app is almost unuseable and definitely a downgrade in functionality. All recent orders have been delivered late which has led to missed events rendering the item (bike and wheel bag) completely useless. Return and refund process is proving similarly difficult. Too much hassle dealing with this company now which os a shame because it used to be a much better experience. I won't use them again.

DO NOT BUY FROM THESE. ABSOLUTELY SHOCKING CUSTOMER SERVICE.

I have had an order I placed wit wiggle go missing with their couriers. I’ve written emails and spoken to their live chat.

Each communication stays different things. So after 12 days I’ve been asking for a refund and they keep not giving it to me.

The last correspondence response was. I can be given a refund via a gift certificate are and not to my card. And that with that I can rebuy the headphones ( which I purchased for £139 ) again
But the new price would be £169 and they would give me £17 off and the colour has changed to blue as I had ordered black.

I keep asking if I can just be refunded and every step of the way they are not authorising a refund.

I can’t understand why if the goods have gone missing with their courier company EVRI.
That they take up the issue with Evri and issue my refund. Of which I am legally due.
It’s been really upsetting and so much time lost on writing all the various emails.

Refund still not issued… placed order on 20th August received on 21st used the wetsuit for 30 mins and was faulty. I returned a few days later but made contact with wiggle to advise wetsuit was faulty day after I received it. Wetsuit returned to them on the 23rd august… On the 3rd September they then acknowledged receipt of my return and said refund would be issued within 7 working days… well today is 10 working days! No refund received… I contacted wiggle through live chat that said because it was faulty it would take longer and need to be reviewed and I might hear from them in 2 to 3 more working days… this is poor service! When you say you will issue a refund this should be done. The item was faulty I returned it within14 days receipt and it takes you nearly a month to issue a refund from initial receipt.. very poor! I have now been advised tonight another 2 to 3 days to receive my refund… I am not holding my breath I expect I will be back in contact with them Wednesday when they fail to refund again.. then it will be 1 month since I placed the order… I would not recommended wiggle due to such poor service and failure to refund when they say they will!