Wiggle.co.uk 

A few weeks ago I went to purchase a pair of Fizik shoes from CRC - between adding them to my cart and checkout the price increased from £176 to £209.

I got their standard response

‘This is certainly not the level of quality we would expect; I can completely understand the disappointment and upset you have been caused.’

‘I really hope that you will come back and shop with us again soon, in order to allow us with the opportunity to prove that this is not our usual quality of service.’

Well, it seems that this is their usual service!

I have been watching WCRC sites since then for a further discount… this morning, the shoes were listed as outlet on Wiggle and there is an OUTLET10 discount code. I applied this and it took 10% off in my cart. Went through to checkout and it removed the discount!

Their response so far is that I am wrong, despite having screenshots of the code being applied successfully (I learnt to do this after last time.) However they will still not honour the price shown.

For the price to change twice as I have progressed to checkout is unacceptable. Customer service is terrible and to be told that I am wrong when I have screenshots (sent through to them in chat) that show I am correct is insulting and dishonest.

PLEASE READ for Oct/Black Friday 2023 purchases.
***Check your tracking status***

I’ve just spent £3.1k but as yet no bike, no refund and no idea why not - nor do wiggle?! Very odd behaviour as it was out for delivery today then recalled ½ hr before ! Hmmm.

The detail…

Vitus eMTB ordered Fri 20 Oct for £3.1k. Dispatched / arrived at local ArrowXL hub wed 25 Oct. All going wel so far. I was nervy what with the recent headlines. Out for delivery today, thurs 26 Oct, then at 9am tracking changed to ‘client cancellation’ with no notifications given from wiggle or ArrowXL. Wiggle web chat no clue what’s happened - we’ll contact courier, can take 5 days. ArrowXL official stance ‘contact retailer as they’ve requested a return’(!). Retailer say they’ll contact arrow to get more detail as they really don’t understand why. I suggested web chat with them - takes minutes. Can’t do that. No refund available until the bike is returned. Then it will take more time to actually refund. Stated I was nervous what with recent news but told business as usual. You’ll get a refund.

****UPDATE****9 NOV*****
After DAILY web chats with Wiggle and ArrowXL the bike has finally arrived. 3rd time lucky and nearly 3 weeks after initially ordering. Logistics and sales / shipping teams not actually knowing or understanding what was going on was the issue. ArrowXL, in the end (cheers Jack) sorted the technical issue with the system, bike arrived. So far so good, well packaged, bars fitted and battery charging... however the Bafang app flaky at best for all you M510 owners - have on the Vitus 30 day test / return... will update.

Wiggle is great. Their problem is Everi. After paying next day delivery and it now being undelivered for 7 days I wont be using them again.

I have bought from this company for many years, sadly no more.
The returns policy is just poor, you have to create a separate return for each order, you have to buy a separate label for each, package and send each back in its own packaging, separately, incredibly wasteful.transport, space, packaging. Just poor.

Option for PayPal doesn’t work either, what a waste of time and effort.

Never used to be like this.
Disappointed.

Shocking customer service. I returned a parcel almost a month ago according to their return guidelines and using and paying for their rebound return service. I have provided proof of postage as well as all tracking information which states the package was delivered to them, however I have received no refund. I have been in touch with their customer care team almost daily about this and at first they asked me to wait 24 hours, that passed and they asked me to give them another 24 hours, that passed and they asked me to give them 48 hours, then that passed and they said it would be resolved by Monday… well it is now Thursday and their response now has been that they are investigating so they cant currently help me or update me and can’t give me a time frame.
This parcel is almost £600 worth! They have lost it through no fault of my own and I feel like I am being held hostage. It’s having a very negative impact on my mental health and I will NOT be purchasing from them again. I will be advising everyone else I swim with not to either.
W23000689343
H00A1D0006867162

they charge for return!
who charges for return nowadays!!!
I wont be ordering anymore

Both the product and service were great. Delivery was quick with no hassles & the products arrived safely

I have used Wiggle a lot over the years and never had an issue, however this one time I am having an issue and they are proving absolutely USELESS in dealing with it.
I returned a parcel which shows on both EVRi and Rebound that it has been returned to WIGGLE, and yet 2 months later I am still waiting for a refund, with WIGGLE claiming that they haven't received it. So far their customer service team has been completely incompetent, having been passed from one person to another (I'm now on person number 3), which each person seeming to start from scratch and completely ignoring what I've sent them.
The last person has now told me I have sent the parcel to Amazon and so to speak with them, where the reference they sent was completely incorrect, referring to a completely unrelated parcel (it's been so long since I complained that EVRi seem to be reusing the parcel tracking numbers), and my own screenshots and parcel references showing that it has been delivered, have been completely ignored.
Parcel returned on the 19th August, and it's now the 14th October and I'm STILL WAITING for anyone to investigate this seriously. Waiting to place a formal complaint in order to take this further as I am £400 out of pocket due to this. USELESS, utterly useless!
If Wiggle see this updated review it is reference #1465145 with customer services.

Good service with a good level of communication and usually a really good price. Only down side is they use Evri for deliveries.

Just so hard to browse the new website due to the woeful design and lack of simple stuff like wishlists that I just don’t bother nowadays unless I know exactly what I want. When I do the stock availability is often awful with long term out of stocks on simple stuff (how long were you out of stock of a basic cycle bell and valve cores still haven’t returned), so I find myself increasingly using other suppliers. I used to use Wiggle for everything, where did it all go wrong?

I regularly use to use this website and promote to all my friends and family how great the product quality and deals were, including the top customer service.

Unfortunately, after the website redesign in April which not only changed, but removed many features including my favourite ability to filter by discount and arrange the highest discount.

I contacted their support and asked when this feature would be added, my response was a generic copy and paste that it would be looked into soon.

I waited and waited for this feature to come back and eventually gave up and stopped using this site to browse for products.

I'm still waiting, holding hope Wiggle could reclaim some of its former glory from their previous website and implement some of these ease of shopping filters.

Would not honour returns- saying my proof of return was the wrong one. They don't care. Please avoid if you think you can easily return items - you can't.

Deleted my account so as not tk get scammed again. Suggest you all do the same!!

Bicycle tools from Wiggle are top-notch. They helped me maintain my bike with ease and precision.

Pros:
- Competitive prices.
- Loyalty programme with discounts on most products.
- Friendly customer service, I needed a spare part (cable guide) for my bike frame that was not listed on their website so I emailed them and they sent the part free of charge.
- Returns are quick and easy, I only had to send pictures of a faulty product and fill in the returns form.

Cons:
- They use Evri and DPD for delivery, Evri hasn't been too bad but DPD are terrible where I live.
- The new website doesn't allow you to make wishlists anymore.
- Many products are out of stock and you can't set up stock alerts.

Overall I would recommend Wiggle as long as you don't mind Evri delivering your parcels.

Wiggle uses Evri for deliveries. As such, my order never arrived. Getting any updates on the order was impossible. Such a waste of time. I would not recommend using this site until they change delivery partner.

I bought a product and less than a week later they reduced the price of the item by £200 but were unwilling to offer me the difference. Pretty poor from them

Was going to buy a !bike! Spend £300 get £50 of at checkout with SAVE. great get free delivery when you spend £30 great.Until you fill everything in go to pay and you find plus vat £49 .plus your purchase is in someway special.I know you pay vat but it's a bit sneaky as most add it so customers know how much they pay beforehand.as for delivery I was going to buy a bike from a bike shop offering free delivery.You almost got your name you missed the R.

I paid for express postage - wiggle sent via aramex - it's been diverted via road freight

3 weeks for delivery unfortunately is well past what I could wait for. Unacceptable for express postage in any circumstances.

I've tried to look into what options there are for returns of which this will be going back, or at least some sort of renumeration.

I have to pay for the return in all scenarios.

Even if the item was wrong their fault.

I will not be buying from wiggle again.

Very disappointed.

Never had any issues with Wiggle previously until the second time I had to do a warranty claim on hiking boots. Claim in question was raised on 23rd Aug - it's now October and still ongoing. Rebound returns service doesn't allow returns over 12 months old even with RMA code. Product was delivered back 13 days ago.

Offered replacement or refund yet all options have been out of stock now for at least over a month and current pricing doesn't seem as competitive anymore even compared to much smaller retailers.

Update 080124: Warranty claim was finally concluded on 5th October 23 after 42 days, at which point my account was credited. The original product was not in stock with limited other options. The options that were available were either not competitively priced or pending stock for weeks on end. I was forced to spend more money and purchase boots from elsewhere. The account credit then had to be used on boots for a different purpose. (6254201337 [#1452103])

Thanks for the email that you just sent to me prompting me to be prepared for colder riding.

Perhaps you could maybe prepare yourselves a little better before sending out an email like that?

I followed the link from the email and selected 5 items to look at. EVERY SINGLE item was out of stock????

Maybe check your stock levels before sending out a targeted email?
Waste of time!