Wiggle.co.uk 

I placed an order on 22/08/23 the order was dispatched the next day with an Evri tracking number for delivery on the 25/08/23 .As is the usual case with Evri it is now delayed and it is a bank holiday weekend so I probably
wont see my order until the 29/08/23 if I'm lucky.If i'd have known it would be Evri I would not have ordered.

My second review of Wiggle in 2 weeks.

My delivery was held up by Evri. Spoke to Wiggle. They offered a voucher and cancellation. I asked for a refund which they agreed to.

Cost of order (W23000478348) £28.

Value of refund £18.

Good going Wiggle or should that be wriggle?

Terrible! First pair of road shoes purchased from Chain Reaction were faulty so I placed an order this time on the Wiggle website only to receive a cancellation order email the day before they were due to arrive! An online chat (that took 30mins) revealed that online store does not show stock so, whilst it may be available online, the reality is that it may be out of stock. I was given a gift voucher to the value of next day delivery. However I will not use Wiggle again as I have no doubt I would be left disappointed!

Order cancelled due to stock issues yet they are still selling same size of bike on website. So presumably they are happy take your money for a few days knowing they will not be able to fulfil the order...?

Update: they've said it was a 'system error' so I will order again once I receive the refund. Nice to know, but disinclines me from purchasing in future from wiggle.

Arrived when I was told with no delays and plenty of communication with me on where the parcel was, quality of the gear was amazing and they even gave me a free packet of Haribo’s!

poor operation and poor logistics.

Thank you for loosing my purchase and telling a lie about this situation. I don't understand why you answered that the item would be delivered in August 22 when I emailed once.

This has not been solved yet, my credit card has been charged, though.

Everything is your fault but no compensation. The same item should be sent right now.

W23000488906

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Aug 20 added

They wrote about solution that they stopped solving a problem and suddenly refunded.

Ordered a pair of bib shorts and took great care to look at the size but these arrived just far too small, not even close. Because of false information on Wiggle web site I get to pay £2.99 return costs. Havent used Wiggle for a while and wont be using them again

I placed an order last week which was then cancelled for no reason by wiggle.
I contacted the company and was told there was a glitch in the system, which had caused the cancellation. I was given a voucher for free next day delivery so I could reorder the items. This voucher did not work so I just paid for the next day delivery myself, as I need the items ASAP.

That same evening I checked on the status of the order, which was still processing. I contacted wiggle on the online chat to ascertain if the items had been dispatched. I was told by the operator I would get an email with an update.

I contacted them again this morning and I was told that the order would be dispatched within 48 hours, despite paying for next day delivery. They refunded my next day delivery cost, and I was assured that the items would be dispatched within 48 hours. 30 minutes later, I received an email stating the order had been cancelled. I then contacted them again on the online chat, to ask what was happening. The operator told me that it was taking them a while to get the answer, so they would email me with an update in 30 minutes. I did not get an update.

The people on the online chat are very pleasant, but are obviously well versed at fobbing people off.

Taking this to Court. Awful firm, had issues with a pair of boots , waited months to hear back, finally did then their rubbish yodel wasted a whole day me waiting in. Wiggle isn’t who they used to be, issuing court proceedings against wiggle. Terrible firm
Order ref: 6255517242
PS they ask for more information then don’t respond- don’t waste time on this firm take legal action folks.

33% off the rrp on a pair off walking boots. Delivered early. Great service.

I would give ZERO stars if i could.
First of all they use Evri. Possibly the worst courier in existence.

Wiggle offered an E gift card. Then just ignored all my messages. Very disappointing. Wiggle used to be really good. Not no more.

Ordered two sets of weights. One arrived on time the other a week late, though this was Envi’s issue not Wiggle. Wiggle answered my email and sent me the tracking number so I could keep an eye on delivery. Very pleased with weights.

Sizing table a bit off.
I am 5 foot 6 inches tall. flat chested but chest is 37 around....38 inches if I breathe in deep. Weight is 132 pounds. I bought a sleeveless MEDIUM DHB wetsuit. I love having my arms/shoulders free in the warm California water and the styling of the suit out to the edge of the shoulders is fantastic. the low neck is better than any US suit I have seen. Service and delivery is great. But I am choking across the chest/rib cage in this sleeveless. I have swum a mile in it 3 times and am grabbing at it pulling it away from my chest it is so tight. What to do?

I ordered a few items and they appeared to have been sent the very next day which was great (and to be honest i have just placed another order with Wiggle that turned up promptly), HOWEVER... the first parcel never showed up, it was sent with EVRI who are the worst, but the reason for this review is that not only have i been unable to get any answers off Evri, but i cannot get hold of anyone from Wiggle either, i have emailed and nothing, you cannot phone them either because their phone number is stored with the holy grail somewhere. between the two of them, they have effective stolen my money and now i cannot speak to anyone about it!
The order number is W23000476346

Been using wiggle since time began, was always my go to online store. Don't recall ever having a problem and returns always been dealt with efficiently. However, since the recent downgrade of the website I've been shopping there less. No wish list anymore which was so convenient, I can't be bothered to keep searching the site for current price of items or to see if in stock yet. Also can no longer see current spend for loyalty purposes so who knows if I'm close to losing it etc.

Bought 3 items from Wiggle, efficient easy website, delivery was quick. All the items I chose through them appeared to be great quality!

Until recently I would have rated this company very highly for its speed of delivery and customer service, however my last two experiences have led my decision not to do business with them again.

I have been a customer of theirs for a few years and had always found their service very efficient with really quick delivery times. I ordered and receive a gravel bike from them in November with no problems. However at the start of the year I ordered a number of items - brake/gear levers and a rear derailleur.

Unlike previous orders, there was a considerable delay in the delivery time. When I queried this, it transpired that the order had been mislaid by the couriers. They arranged a second order and I received it with no problems albeit six weeks after my original order.

I thought this was a once-off aberration. However when I placed a new order in June, for a set of wheels, and some other items, such as socks, tubes etc. only part of the order arrived - the wheels. When I queried them about the missing items through their 'help' portal I was told that I had to wait three weeks to ensure the second part of the order did not arrive in the meantime. They for their part would contact the couriers to check up on the order and get back to me.

The couriers' tracking link was stating that the items were out for delivery.

I heard nothing. Twice more I queried the missing items, receiving the same response, each time, that I had to wait three weeks and they would contact me in the meantime.

By the end of the month I still had heard nothing and departed for my holidays. When I returned, three weeks later, I still had not received the items but when I checked the courier's tracking link it was now stating that the items were delivered! On the same date the the first part of the order had been delivered - June 8th!

This is a lie and I can prove it - I took a screenshot in June where the courier stated the parcel was not delivered on June 10th.

I got back on to their customer service portal - it's not possible to actually speak to a human - and was sent a form to fill out, post back and they would check with the couriers - again! (They were supposed to have checked with the couriers three times in June!)

At this point I had had enough. I will absorb the cost of the missing items but won't doing business with them again - their delivery service has become totally untrustworthy and it is impossible to pursue any customer service queries other than through their automated portals.

PS Update for Wiggle:
Order Number W23000166088

The base layer was a good price in a sale. It came with free delivery although I ordered online at 15.30 and it had arrived at my chosen local corner shop at 14.00 the next day, which was amazing. Well-packed and very smooth process throughout. I would use again.

My experience with wiggle was immaculate. The shipping was so fast the order arrived before expected which was a pleasant surprise. Customer care was top notch, even including a pack of harribo inside my package :)

Just received my £900 rockshox Zeb Ultimate forks , open box accessories missing and not wiggle packaging at all , box was not even taped close .
Aslo the laser etched sag measurements that are on ever rickshox forks are not on the sanctions as they should be , like a factory reject forks . Customers support said we sometimes use ome parts so they may not be as stated on our Web site ! If they stated this I would have brought from els where .
I have been using wiggle for 13 years but never again .