Wayfair Canada Reviews 

Be careful shopping with Wayfair . The worst customer service ever. They failed to get an authorization id number from the Wayfair credit card and put my order in collections without even contacting me . Worst company ever

If I could give this company 0, I would. I started with ordering a bathroom cabinet, which was expensive and actually quite high quality. I figured "Oh maybe Wayfair isn't so bad"... so then I ordered two nightstands. They were delayed several times, and when they finally arrived, it was the most embarrassing low quality I'd ever seen (and I've built a lot of IKEA stuff over the years... Wayfair product makes IKEA look like Restoration Hardware). Then... guess what? For some reason ANOTHER two nightstands arrived (even though I only ordered one set)... so now what? I have the burden of trying to get rid of two more garbage nightstands. I should've learned my lesson, but then I ordered a set of two shelves from them (I figure... metal shelving units... straightforward, and not dissimilar to something I'd buy at a home depot or something). Well... the specs were completely different than the website, which I only realized AFTER I began unpacking (do you know how hard it is to repackage DIY furniture once you've opened it??) and add to it, the actual wood inserts of the shelves looked like someone curb stomped them - most of them were completely broken. Wayfair customer serivce is PAINFUL to deal with - I had to repackage these things (which required buying packing tape, and going to get the return labels printed), and then waiting several days for the courier to come pick them up (storing two giant boxes in a one bedroom condo is not ideal). So as I wait for my refund to hit... I get a notification that Wayfair sent me MORE shelves. WHAT ??? So not only did they NOT refund me, they are now sending me more shelves to burden me even further. Then I have to try to return the accidental shelves which is a whole other pain. They use a mix of AI chatbots and "people" who don't read the info you provide them. NIGHTMARE. I HIGHLY SUGGEST BASED ON MY MULTIPLE ATTEMPTS AT A PLEASANT EXPERIENCE WITH THIS COMPANY, THAT YOU SPEND YOUR MONEY ELSEWHERE.

our order 4442846185
3 piece bistro set should be delivered
BUT we got nothing till today May05
please answer quick!

Ordered a product and then cancelled within 24 hours and before any shipping confirmation. I even got an email to ask if everything was correct with the order prior to shipping and at that stage again reiterated that I was within my rights to cancel before it shipped. A representative apologized but said that I could not cancel (even after speaking to management)but would have to wait for the item to be delivered and then get a refund. However the original delivery charge was $25 and the charge for me to return the item another $30 so they made me pay over $50 for nothing. Very poor company and I would never use this organization ever again. Would not recommend Wayfair.

P.s. Even after a response from Wayfair which is visible to all they did not email me and try to put things right. Just a PR damage limitation response

I simply asked some details about a specific furniture item and the immediate reply came back as a website PissedConsumer which as the name indicated, I am pissed!!! As that the way Wayfair respond? I can't even block this site.

Client service awful, I called them and talked only and decided to close my account

Wayfair sucks!! I ordered a TV unit that I haven't even received yet and now it's on sale and they won't give me back the difference. Most stores will refund the difference within 30 day. Won't order from Wayfair again and they can't even tell me when it will be delivered. #Wayfairsucks

I ordered a patio set with a fire table and it came in 4 different shipments and took a week to get delivered. I am okay with that part but when I checked the price of the set 11 days later it was on sale for $300 less, so contacted Wayfair Customer Service and they said they have the right basically change the prices whenever they want and would not give me the sale price. I told them I would send it back and reorder then I was told I would have to pay for return shipping !Will never deal with these crooks again.
I will stick with Amazon

Zero price protection, even for an item I have yet to receive when it goes on sale 2 days after ordering.

Zero customer service, all of these would have been automatic from Amazon.ca

Order only on sale and wait otherwise...

Awful. They'll give you a delivery date, miss it by more than a week. Make it impossible to cancel, and then charge you for if you want to return something that arrived ridiculously late. What a SCAM. Use Amazon or just go to walmart.

The worst. Shipped me a completely damaged product in multiple places and wouldn't give much of a discount to just keep it (my 6 year old was so upset as she's been waiting on her desks for weeks). Ended up sending it back and completely upset my daughter. They lost a customer for life.

Very disappointed I purchased a dinning room table from Wayfair. It showed up on time and I paid to have it assembled. Once it was put together I noticed damage, pieces missing overall poor quality. I am hoping there Customer Service resolves my problem
Not sure I will buy from them again

total garbage products and bogus return polices , made the mistake of buying a hanging barn door Castle series , all parts were garbage and holes did not line up washers missing main slide bar was in two pieces and would not let door slide. Incredibly instructions ask you to cut a grove in bottom of door with a chain saw

I wanted to share my recent experience with a large company regarding a shed purchase, which unfortunately has been nothing short of a nightmare. After over a hundred emails, I’m still left feeling frustrated, with no resolution and out $500. But Wayfair does so many commercial that cost a lot but can’t look after their customer.
The shed’s quality was extremely disappointing; after only the second snowstorm, the roof began to cave in. I had to clear snow off the roof multiple times just to get it through the winter, only to eventually dismantle it and toss it in the garbage.

Throughout this ordeal, Wayfair kept telling me there was nothing they could do and that I should contact the manufacturer. When I reached out to the manufacturer, they claimed they couldn’t locate the invoice and directed me back to Wayfair. This cycle repeated itself, with numerous people involved, but no one managed to resolve the issue.
I genuinely believe the company needs to improve their customer service should be replaced with difference robots as that the way they come across the emails.
The shed arrived in August, but due to various projects, it wasn’t installed until end of September and even then, it was clear the product was poor quality.
Since August I have not ordered anything anymore and I attend to di so and have unsubscribe from all the email, and I wish we could add the reviews to the TV commercials..
Well to finish this off do not order from them anymore…

I am forced to give 1 star. Wish I can provide zero star..it is so bad and hopeless..places order for Gazebo and it is delayed. I contacted Wayfair online and asking them to cancel the order since it is not arrived and I will be placing another order for bigger size. But these dumb people in customer service asking me wait and receive order and then return by paying extra charges of almost $100. !!!!
Price of Gazebo is not competitive and available cheaper in the market but I am still going with them for replacement. Very bad customer service. Hopeless!

I'm sorry, but to have the return shipping be on the customer is something that will keep me away from Wayfair indefinitely. This is not a small business. I'll stick to my free returns with Amazon for my cheap crap thank you very much. I don't even get why people shop here when Amazon exists.

It has been TWO months since I purchased a luxury office chair.HOWEVER,I did NOT receive it.They took my money and I never received the chair.These people are professional scammers.STAY AWAY.

I can not give you review because I am waiting for my son to put together for me and he leave in Toronto and he is coming home on April /11/2026 for a week so soon he put together for me I will give you a review. Sincerely Lise Smith ( my order number is ) #3457553721 )

The tables were described as marble round end tables with storage. What I received was a cheap, pressboard imitation made to resemble marble.

To make matters worse, I was charged to return items that were not accurately represented in the first place. That is unacceptable.

I will be cancelling my account after I receive my partial refund.

Garbage customer service. Ordered a cabinet, comes in two boxes. They only delivered one, and every day made up another excuse why it wasn't their problem. And yet they could never even provide tracking info.

Days and days of run around. No resolution, so I've filed a charge back to my CC, and have started sending Wayfair bills for storage of Box 1, since they haven't collected it yet.

DO NOT USE WAYFAIR CANADA.