Wayfair Canada Reviews 

Garbage customer service. Ordered a cabinet, comes in two boxes. They only delivered one, and every day made up another excuse why it wasn't their problem. And yet they could never even provide tracking info.

Days and days of run around. No resolution, so I've filed a charge back to my CC, and have started sending Wayfair bills for storage of Box 1, since they haven't collected it yet.

DO NOT USE WAYFAIR CANADA.

First and last time buying something from Wayfair. I ordered a $469 bed for my daughter. A few hours later I noticed the price was reduced by $70. It was then $399. I email 3 different times asking for my $70 back. No response. I got the order. Haven’t even opened it yet and I decided to do it one more time through the “contact us” instead of replying to an email. They texted me back right away and said that it’s against their policy to refund the money. What a joke. I guess it’s my bad for not reading the reviews first. Last time I will do business with them. If I could give them a “0” instead of a “1” I would!!

I think it’s safe to say I have a bit of a Wayfair addiction at this point! I’ve ordered 5+ pieces from Wayfair, and somehow… I’ve loved every single one (which honestly feels rare these days!).

From the moment you click “order” to the second it arrives at your door, the whole experience is just easy. Delivery has always been smooth and on time, and everything shows up super well packaged; no horror stories here.

And can we talk about assembly? Because I usually brace myself for chaos… but nope. Clear instructions, no missing pieces, and I didn’t lose my sanity putting anything together !

At this point, if my home looks good, there’s a high chance Wayfair had something to do with it. Stylish, reliable, and just consistently good. I’ll 100% keep ordering (probably too much), and I’d definitely recommend them to anyone looking to upgrade their space without the stress.

Worst experience ever. My product has been sitting at their facility “waiting for carrier pick up” for over 5 days now and they won’t let me cancel my order. What a scam. Never ordering from them again.

Worst online shopping experience of my life. This company is horrendous. I ordered a tub from them. The tub came after 1 month of waiting and was damaged. I went with a replacement tub and of course had to go to Staples to get the shipping return labels printed. Damaged tub picked up. Waited another month for the replacement tub...I finally got the replacement tub and WTF!!! It was the EXACT tub I had sent back to the manufacturer! I was pissed! All our plumbing had already been roughed in for this exact tub. I left a scathing review and someone from a higher level of customer support reached out to me and like a fool I accepted another tub, this time in black as the white tub was out of stock now. I am still waiting for the black tub, I do not have high hopes. This whole process started in January it is now almost April.

Ordered a recliner on Sunday. Promised delivery Tuesday before 2 pm. Did not happen! Their tracking system says out for delivery (it’s was never updated). Next day same information on tracking. Called them 3 times. It took 3 days for delivery. FedEx does their delivering, therefore out of their responsibility and hands

On a positive note, excellent service. They are so very nice and try to help. I like the quality of my purchase at a reasonable price. The FedEx delivery men, when my package finally arrived, could not have been any nicer and helpful.

I tried to order patio furniture, but it wouldn't let me. There was a glitch with the site and no one could help. I tried calling everyday for 2 weeks until I finally gave up. They kept telling me to choose a different item and I gave them a list of random items. None of which worked. They put in a ticket for IT but nothing ever came of that. Everytime i called they had the same generic responses that sounded like they were read off a manual. Every single person I talked to was completely inept. I just wanted to buy something but they just couldn't comprehend anything.

My experience ordering a rug from Wayfair was extremely frustrating.
In October 2025 I ordered a 71” x 48” rug but received a smaller 32” x 48” rug. I reported the issue online and was advised by email that a replacement would be sent. The replacement never arrived and from that point, the process became unnecessarily complicated. The order status showed conflicting messages, including “Problem with order – item ineligible for refund or replacement,” even though a replacement had already been approved.
Despite multiple escalations and assurances that the correct item would be sent, the wrong size rug was delivered again and again. In total, FOUR incorrect rugs were shipped to me. After months of trying to resolve the issue, I finally requested a full refund, which was processed.
To be fair, every customer service representative I spoke with was professional, polite, and apologetic. The problem was not the staff—it was the repeated fulfillment errors and lack of coordination within the system.
I would appreciate a response from Wayfair explaining how this occurred and what steps will be taken to prevent similar fulfillment errors in the future.

Horrible company, they post "open box" prices, then when you click on the item for more info the price is double! Its called clickbait and it's deceiving and disgusting!

Abysmal service. Broken plate on coffee table. Still have the packing material. Wayfair refused to replace the part. I have ordered thousands of dollars of product. Final straw, no more. Buyer beware.

I ordered a sofa on February 15th, 2026 and it was meant to be delivered within 2 weeks.
The delivery date keeps being postponed, and it is impossible to call or email anyone from Wayfair. The update advice on Wayfair was to wait for the 6th and then contact Wayfair if there was no update. It is close of work already and there is no update, the “contact us” link does not lead anywhere.
Very appalling service so far. I want my $700 back.

Terrible customer service and even terrible shipping service. They keep giving excuses for not shipping the item.

the quality of items/sellers are getting worse by the minute, as is wayfair's customer service. save yourself the time and money and go shop somewhere else. I recently bought 6 items all of which was absolutely garbage, customer service was nonexistent. and every time they said they would get back to me they never did. I had to spend hours trying to reach out to them to no avail.

I had placed an order with Wayfair Canada. Everything seemed fine, until I received an email informing me that half my order had been cancelled and a refund issued. When I called customer service all that was explained to me was that they were out of stock of the item. They didn't give me any kind idea of when it was going to be re-stocked and they seemed to not care. After asking again about when the item would be in, they offered me the standard customer service 10% discount on my next order. This is my first time using Wayfair, and I don't want to use it again. I have had all my orders cancelled and now I have to search for the items from another business.

Wayfair. You lose buddy!!! Your prices have gone up for the exact same furniture we can buy anywhere from Temu to Amazon, Yet you choose to charge 4x -5x the amount these items can cost elsewhere. I'm beginning to think your store is a cover up for something bigger. You won't last much longer. The only reason you're still in business is because you charge your old custys who think they're getting high quality items for a high quality price tag. Thats it! I wish I can upload a photo. I did comps of a few items compared from here and Temu and here and Amazon for couches, tables, desks and lamps. Everything essentially costs more here. Shop around and you'll see too.

Worst experience ordered a bed on Feb 5 they shipped one part of it two weeks later then the other part no update delivery time kept changing when I called them they gave me a 10% off on the next order that I won’t use tbh the customer service representative was rude and cancelled the order upon asking why the days kept changing.

I continue to get defective products from Wayfair. It is costing me a lot of money and hassle. They ask you to directly contact the company yourself when you encounter a defect.

Very disappointed with the customer service. I requested a simple address correction before shipment and was sent back and forth between Wayfair and FedEx. In the end, I had to cancel and was charged 40 dollars for something that could have been resolved easily. Not a good experience.

Worst and most dishonest customer service ever... they are not far off fraudsters. Their customer service team could easily get jobs an Nigeria scamming call centers, as it would be a smooth moral transition for them.

DO NOT BELIEVE A SINGLE THING ON THE WEBSITE AS IT RELATES TO WARRANTIES OR DELIVERY TIMES OR GUARANTEES.

Again, awful review here. Never on time with orders, delayed with no help from customer service other than them telling you to wait longer. Business owners go somewhere else, you cannot rely on them to deliver on time.