Wayfair Canada Reviews 

Wairfair furniture is GARBAGE guys don't listen to the false advertising online Spotify ect. Its more than likely made in a sweatshop. I got a couch that was made of plywood, cardboard and infested with bed bugs for $500 and the bed frame and headboard i got stripped the hardware out of the cheap particle board material for no reason. My wife and I are 150lbs each. Not a large build at all. You are paying top dollar for TRASH . DON'T LET THEM RIP YOU OFF!

Worst delivery experience I’ve had. The delivery team dropped the couch on the ground and left it in the driveway after arriving over 3 hours late. They also refused to bring it into the room, despite me explaining that I recently had hand surgery and the couches were extremely heavy. Very disappointing service and lack of consideration for customers.

Poor quality of furniture and no warranty. Should have bought from a reputable furniture store would have cost the same plus warranty for a year.
Buyer beware....don't do it!

I ordered a lovely accent chair from Wayfair. The chair arrived and the velvet seat had scuff marks on the fabric that wouldn't brush out. I was able to talk to a customer service agent online and they are replacing the chair seat and I get to keep the damaged one! Years ago, I had similar results with another piece from Wayfair and they are amazing with their customer service. Very helpful and fast replacements. I was also able to get a small discount on same chair for the inconvenience. The products are excellent quality and shipping is fast. Whenever I'm looking for a special item, I always go to Wayfair first!

First, I never write reviews but after spending a couple thousand dollars on a sectional from wayfair 1.5 years ago it looks like trash. The cushions have lost shape and the material is all stretched. I reached out to customer service and they were completely unwilling to help me because my warranty was done?? My warranty on a couch that’s not even 2 years old. And for reference it’s barely used. They didn’t ask to see video or pictures of how terrible the couch looked. They just said nothing they can do.

Just be very careful when you buy from them… if you do. I would trust any other company, not wayfair. The absolute worst customer service. And I’m not blaming the representative I spoke with I know it’s not their fault but come on wayfair do you really think a couch should only have to hold up and look good for a year? Do you think a couch needs to be replaced every 1.5 years because it looks so terrible.

This company is extremely bad with keep there word on delivery(2 weeks late), boxes showed up damaged and left out in the rain with no plastic or delivered in location that was requested for. Will tell friends and family beware...

The item l ordered is behind on its arrival date, they say it is held up at customs. I received an earlier email on tracking and it said it had cleared customs. Also the item is now advertsed for $30 less than l paid for it and they will not give me a credit for the difference.
Order #3936337406 ordered June 27

Totally dissatisfied with the entire experience. Bought a sectional sofa and was unable to change the incorrect delivery address one hour after ordering. Tried to cancel order but was told that it was impossible and that the order would be returned and refunded if no one at address. What a waste of time and money. Customer service was sympathetic but not helpful. Will never be buying furniture ever again from Wayfair.

We are extremely dissatisfied with Wayfair. Their so-called solution felt like a typical large company's dismissal of a small customer. The item we received was damaged—its leather was badly scraped on the inside of the chair. Unfortunately, we had already recycled all the packaging before noticing this issue. When I contacted them, they initially offered a 20% discount. I explained that the product was in no condition to resell and that 20% was completely unacceptable. After some back-and-forth, I was promised a full refund if a team could come and prepare the chair for return shipping. Later, I was sent a FedEx pickup notice, only to find out I was expected to wrap the chair myself. I’ve now cancelled the return and will keep the damaged chair as a lasting reminder never to buy from Wayfair Canada again. I won’t recommend them to others and will actively discourage anyone from shopping there.

Following an incomplete product delivery and multiple service issues, I was given the option to cancel the original order and place a new one. As compensation, I was offered a 10% discount on a future order, which I was told could be applied when reordering the undelivered product. However, when attempting to place the new order, the 10% discount could not be applied. After spending more than one hour with Customer Service, I was informed that they could not offer more than a 5% discount. This was confirmed even after escalation to a supervisor. The situation was highly disappointing and raises concerns regarding the consistency and fairness in the application of the compensation that was originally offered by Wayfair. My friends warned me that Wayfair was not as fair as it promotes itself to be, and based on my experience proved them right.

most horrible service I ever received, I ordered computer desk which came defective with uneven table legs, it would be really dangerous to keep it in my house, since not only it would brake my computer, it can kill my cat or hurt me personally, I called customer service, and was on the phone with 3 different people, the response I got they would investigate, it is nothin to investigate if they are selling defective product, and now I can not even get my refund.

The very worse. I ordered a sectional it came all damaged I tried to return it nope. Now I’m out 1600$ and the sectional didn’t even last 2 years. Buyers BEWARE 😡😡😡😡😡😡😡😡🤬🤬🤬🤬🤬🤬🤯

The customer support is really poor, I went though hell ordering from wayfair
I have ordered 2 accent chairs, from day 1, the customer support have been lying to.me, providing the wrong information. Till this date , I have not received my chairs. Very disappointed never ordering from them anymore.

I am deeply dissatisfied with Wayfair. I placed an order for two items, and my order has been on hold for five days. Each day, the estimated delivery date has been revised. Initially, the delivery was scheduled for May 13-15, but it has now been changed to May 23-27. When I inquired about the reason for this change, the representative informed me that it is due to international shipping authorizations. However, he was unable to provide an accurate timeline for when the hold will be lifted. Unfortunately, there is no mechanism in place to escalate this issue further. This situation is highly frustrating.

We had some problems and second thoughts about a purchase we made, Wayfair customer service was as good as it gets, turned from a not overly happy experience to one that will make me not hesitate at all in the future.

Website is as bad as Walmart for displaying crap unrelated to search. Searched for garden ornament and bug spray was one display.
Filter did not work on price.

What Wayfair did for me is beyond exemplary customer service. My nightstand was delayed, and they made it right........more than right. I will highly recommend Wayfair because their service is way beyond extraordinary. Thank you, Wayfair..........You're more than FAIR.....so the last four letters in your name are TRUE.

Be careful shopping with Wayfair . The worst customer service ever. They failed to get an authorization id number from the Wayfair credit card and put my order in collections without even contacting me . Worst company ever

If I could give this company 0, I would. I started with ordering a bathroom cabinet, which was expensive and actually quite high quality. I figured "Oh maybe Wayfair isn't so bad"... so then I ordered two nightstands. They were delayed several times, and when they finally arrived, it was the most embarrassing low quality I'd ever seen (and I've built a lot of IKEA stuff over the years... Wayfair product makes IKEA look like Restoration Hardware). Then... guess what? For some reason ANOTHER two nightstands arrived (even though I only ordered one set)... so now what? I have the burden of trying to get rid of two more garbage nightstands. I should've learned my lesson, but then I ordered a set of two shelves from them (I figure... metal shelving units... straightforward, and not dissimilar to something I'd buy at a home depot or something). Well... the specs were completely different than the website, which I only realized AFTER I began unpacking (do you know how hard it is to repackage DIY furniture once you've opened it??) and add to it, the actual wood inserts of the shelves looked like someone curb stomped them - most of them were completely broken. Wayfair customer serivce is PAINFUL to deal with - I had to repackage these things (which required buying packing tape, and going to get the return labels printed), and then waiting several days for the courier to come pick them up (storing two giant boxes in a one bedroom condo is not ideal). So as I wait for my refund to hit... I get a notification that Wayfair sent me MORE shelves. WHAT ??? So not only did they NOT refund me, they are now sending me more shelves to burden me even further. Then I have to try to return the accidental shelves which is a whole other pain. They use a mix of AI chatbots and "people" who don't read the info you provide them. NIGHTMARE. I HIGHLY SUGGEST BASED ON MY MULTIPLE ATTEMPTS AT A PLEASANT EXPERIENCE WITH THIS COMPANY, THAT YOU SPEND YOUR MONEY ELSEWHERE.

our order 4442846185
3 piece bistro set should be delivered
BUT we got nothing till today May05
please answer quick!