Wayfair Canada Reviews 

Very filmsy bed base and returns are paid by you of course.

I'm beyond pissed.i purchased a rug and some pop up appeared about a points plan. I thought I had closed the page and dismissed it till I received my bill where they charged me an extra 40$ for this points dollar program. So I called to have it canceled but all the guy could offer was a 10% discount on my next purchase....I was able to cancel this subscription for the futur but they literally won't give me back my 40$ dollars. I don't want a stupid points program that will force me to keep spending. And I can't find anything on their site or through their customer contact to write to them. Order #‌4690057075

Extremely disappointing and overpriced. I spent around $1,000 and regret every purchase.

The furniture I received is cheap in quality and looks nothing like the photos. I found similar items elsewhere for about $150 less, and they were far better made.

The flower arrangements were also very poor quality despite costing $80–$250 each. They looked cheap and not worth the price at all. You can get much better products at Homesense or Marshalls for a fraction of the cost.

Overall, this was a waste of money and I would not recommend this company at all.

I had a very frustrating and disappointing experience shopping with Wayfair. Unfortunately, it seems that the quality of customer service and operational processes may have deteriorated significantly over the years.

I purchased two side tables, and one of them arrived with a defect. I promptly contacted customer service and was informed that a replacement had been processed. However, after several days, I noticed that no replacement order appeared in my account. When I contacted Wayfair again, I was kept waiting for a considerable amount of time before being told that the original customer service representative had mistakenly processed the replacement under another customer's account and had even used that customer's reward points. I was told this was a human error. While mistakes can happen, I chose to be understanding and move forward. A member of the Resolution Team, Tina, was very helpful, professional, and courteous. She took ownership of the issue and arranged for a replacement part to be sent free of charge. I genuinely appreciate her efforts and assistance. I then received an email confirming that the replacement part would be delivered on June 11. To my surprise, I later received another email stating that the package had already been delivered, even though nothing had arrived at my address. After contacting customer service yet again, I was informed that the package had actually been delivered somewhere in New Jersey due to a shipping label error. I was assured that another replacement would be sent. However, as of now, I still do not see any replacement order reflected in my account, leaving me uncertain whether the issue has actually been resolved.

At this point, the experience has been exhausting. What should have been a simple replacement request has turned into multiple calls, long wait times, repeated explanations, and a series of avoidable mistakes. The recurring errors suggest deeper problems with Wayfair's internal processes, order management systems, and staff training. It often feels as though different representatives have no visibility into what previous agents have done, forcing customers to start over each time they reach out. While I appreciate Tina's efforts to help, the overall experience has left me with very little confidence in the company's ability to manage orders accurately. Wayfair's management should take immediate steps to improve employee training, strengthen quality controls, and fix the operational issues that are causing these repeated failures. Without meaningful improvements, experiences like mine will continue to frustrate customers and damage the company's reputation.Table base was eventually replaced

Ordered my son a 1500$ bed April 29th, was given two weeks to deliver.
I understand things can happen right! Here's the rub, today is June 10th no nothing, no communication, no follow ups, off shore call center advised to cancel order and reorder, really!!.
Wayfair uses a third party payment company, which is useless, there is NO WAY, to get my money back. So we are screwed and waiting...
What's my message DONT BUY FROM WAYFAIR WHY BECAUSE THEY ARE UNFAIR.

2 days and iv been given 6 different delivery dates , contacted wayfair told thevrouting or something but 6 different days the ware house they use is 4 min from my house and they still can’t deliver item with out excuses so now i have to sit yet another day waiting for item it’s pathetic

BUYER BEWARE!!!
Tried to order a gazebo on Wayfair.ca

The site stated 1 price, the cart stated a different price.
So, I contacted "customer service" for assistance (what a joke that was!!!!) They tried to tell me I was on a competitor site or out of region. I showed them photographic proof I was not.
I was then passed to NINE other CS reps in an attempt to get rid of me over 30mins. Last they said was to call another CS rep. Ha! Screw that!

STAY AWAY!!! SHADY BUSINESS!!
Never again!

** PS. All of my CS experience was in the live chat provided on their website. Shockingly the "Download Transcript" button was also not functioning.

I see your response Wayfair. I provided my email & contact info directly to the CSR I was speaking to. I also provided it to Trustpilot. You want to contact me to "Make it better", then use it.

I ordered a dresser from WAYFAIR for my daughter’s birthday. It arrived with a faulty part. When I contacted the company I was told a refund AS WELL AS a replacement part was on its way to me. I never received the replacement part. They cancelled the order almost immediately after they told me it was in its way.
This company is garbage. The items are crap and there is zero company to client accountability. DO NOT ORDER FROM THEM, YOU WILL BE DISAPPOINTED.

Well I’am changing my previous review of Wayfair .They contacted me and will give me a FULL REFUND on my clock purchase.I am so appreciated of their help & kindness.They went far beyond my expectations Thankyou Wayfair

Dropped the price hours after purchase... denied price adjustment...
just ridiculous for a company this size…

Update: after review, the price was adjusted. Thank you

Customer service is a dumpster fire slowly rolling down the hill.

I bought an item. The following day it went on sale and I reached out to the company to see if they would give me the price difference. They said I can return the item for $45 and re-purchase the item to save $20.

Wow, so helpful. Gee thanks!

Bought a Los Flexi bathroom sink. It looked great out of the box so paid a plumber to instal it. When wet tested there was a leak. Seems the overflow had a hairline fracture underneath. Applied silicone. Hopefully works for a long tine. Called customer service. In the end was offered a 150 discount. This was fair as both Wayfair and myself could not forsee that. Could have returned the sink but the cost of a plumber made that prohibitive. This is my third purchase with Wayfair and am happy with this company. Highly recommend.

Buyer beware of New rewards if you decide the very same day you will not buy enough to warrant the program they KEEP YOUR MONEY it is in fine print I am not impressed with people who steal money from people com on
Audrey
So the company that being wayfair reached out to me they want more info plane and simple there is no where that says you dont get your money back oh sorry there is in small print I cancelled within hours of this huge mistake then a person sent me a email with the wrong amount cant get that right so I closed everything off from them that is not customer service I guess they need the money lesson learnt on my part amazon at least gives your money back enjoy it wayfair I will give you lots of free advertising

Worst customer experience ever. Order something that stated made in Canada - I am in Canada despite the location stating otherwise. Get the confirmation email less than 24hours later stating it is "clearing customs". When I contacted to complain and cancel the order, they advised they couldn't as it was in transit. After multiple back and forths, they said it was cancelled and I got an email stating I would get a refund in 3-5days. Contacted multiple time during the next 10 days as still no refund. Spent over an hour talking to WhatsApp and then I er an hour on hold TK be told they couldn't do anything as I had raised a dispute with Paypal. Then get an email today saying my order is being delivered?! They refused to do anything and I am still waiting for them tomreply.about arranging a collection as I am not paying to return an item I cancelled two weeks ago, which they originally said I would need to do.

Would NEVER use Wayfair, ever.

My husband ordered two vanities from Wayfair, for our two bathrooms delivered in two different days, first one brought up to our unit in a condo , second one was just left in the lobby, my husband offered them tips for taking it up in the elevator, first delivery accepted the tip $70, second delivery, denied, both me and my husband are seniors, my husband is 80 years old, on my way back from work, I helped him out to take the 100 kilos vanity, to the elevator by pushing , considering I have a bad back problem with Sciatica and my husband age , it’s not acceptable these kind of deliveries without noticing the customer age or situation, I got critical back pain and almost paralyzed and can’t get to work and my husband is exhausted from the job, shame, even the best deal, from Wayfair does not worth the consequences, I have to talk to a professional for this situation and the harms of zero customer service from company .

From the begining all is lie.Order in Toront,Canada and on the site was "in the store".The store is in the Burlington 40 km from my place.On the site was delivery June 2nd.After when I place the order I got email that the delivery will be June 7 to 11 and today when I try to find out the date popup thet the date will be June 12 to 16.When I try to talk the company on the phone all was only saying that they are very sorry and they understand but that all.They are in US and the stuff is coming from the US.I will never buy anything from this company and I am so sorry for thetex victims of this scam.

Ordered a bench and it arrived missing necessary parts and with doubles of the wrong parts. Notified Wayfair same day they said would send a replacement. Sent the replacement to CHINA not Canada sent another said it would take a month to arrive. Then said it was delivered 3 days later but it wasn’t and have ignored all attempts to contact since. Garbage company.

Wayfair is a fraud and scam company. Customer service is very dissatisfactory. Dulee S was on call but was of no help. I ordered a couch in beige colour for $214.99 before taxes as it was on sale at their website. Next day they cancelled my order saying product is not available in the email. But to my surprise that product was still available but at very high price that is $879.99 before taxes. I have all the evidences of the product I ordered, the price, size, colour and description of the product. I called customer service and they said that it was the price error on the system. First of all, your email gave some other reson saying product not available, your website showing a different scenario that product is available and your customer service giving completely different reasons, this is false information and deceiving the customers. Secondly, this is not my problem if it was a price error as this your system failure, not my fault. In canada, if product is listed with a particular price at the time of purchase, irrespective of error in the system you are supposed to sell that product even at the wrong price you quoted with the product at your end.Moreover, your email said something else, it never stated price error. No matter you refunded money back or not, you cancelled my previous order on wrong and false basis. I asked them to sell the product on the same price I bought that day because that was the price listed on your website that day and you confirmed my order by email. But 'Dulee S', this is the name customer service man told me, I don't know whether the name is true or lie, it can be either, but taking a scenario if his name is correct, he said all I can do is give 10% off coupon on website for next purchase. This is so unfair and unjust. This is not the fair customer service. When the product was and is available you should provide me the product at the price that i bought for earlier. Also I asked Mr. Dulee to transfer the call to the manager as I was not convinced and satisfied with the solution they were providing me with, but Mr. Dulee said there is no other platform above and where I am calling now this is the highest platform, so no further calls can be transferred. He said the only option I have is I can get 10% off coupon for next online purchase with wayfair whereas I wanted the product for the price I earlier was getting on May 25, 2026 at the time of purchase as the product was never out of stock as this was the reason given to me for the cancellation of my order. I have all the evidences and proofs and will file their complaint.

Very poor quality, plus worst part is that they use FedEx, which is the worst courier company on the face of this planet.

After ordering an advertised item, Wayfair accepted payment, but subsequently cancelled my order due to "product no longer available". Meanwhile, the item was reposted to their website at three times the price. This is misrepresentation and breach of a legal purchase contract. Instead of honoring a legal contract, they offered a 10% discount coupon. Shop elsewhere.