We had our house carpeted and lino fitted throughout. Staff in the shop were very helpful and gave great advice. The carpet fitters were very quick considering it is a four bedroomed house and they we... See more
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Matt from Boston store has been brilliant over the years he recently came to measure up our bathroom and explained the best options we then went into the store and he gave his expertise and helped pic... See more
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We came into the shop and wasn’t bombarded with sales pitches so it was relaxed and able to look around at our on speed. Once we decided what we wanted. The gentleman sorted out a price for us and t... See more
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Purchased new flooring for my bathroom ,from the Burslem ,stoke on Trent store , Has usual , Great service , staff really helpful , lots of choice and happy with the prices All my flooring I have... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Moorhead House, Moorhead Way, Bramley, S66 1YY, Rotherham, United Kingdom
- 0330 311 2442
- customerservice@unitedcarpets.co.uk
- www.unitedcarpetsandbeds.com
4.6
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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The guys was very helpful again would…
The guys was very helpful again would recommend
23 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Garry, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Derby store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Customer service in the shop was great… install not so much
Customer service in the shop was great however when it was installed, the install wasn’t very good
29 May 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Olly, thank you for taking the time to leave a review.
We're so pleased to hear that you recieved such a positive service when in our Stechford store. However we're sorry to hear that your experience with the independent fitters did not meet your expectations. Please don't hesitate to contact our Stechford store directly or alternately email customerservice@unitedcarpets.co.uk with your details so we can look into this further.
Kind Regards
The United Team
Always use this company
Always use this company. Very professional. Do an amazing job. Couldn't ask for better
20 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Paul, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Mansfield store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Very helpful and friendly from the…
Very helpful and friendly from the start.
Accommodating, fast service.
Helpful and thoughtful when laying down the carpet. Rubbish taken away.
Being going to them for years.. nothing is to much trouble 😁👏😊
17 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Marie, thank you for taking the time to share how our Stechford Store did.
Its such a pleasure to know that the team were able to make your experience with us a positive one from start to finish.
Thank you so much for continuing to support United Carpets and Beds! We look forward to assisting you again in the future.
Iv used United Carpets lots of times…
Iv used United Carpets lots of times and they are always reasonably priced and they do a great job never had an issue with them and the staff are great.
10 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Darren, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Wrexham store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Great service and communication .
Great service and communication from staff at the shop. Quick polite fitting and carpet looks great. Will be coming back for stairs next.
Happy customer. Will recommend.
Jennifer stubbs
9 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Jennifer, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Nuneaton store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Went into the store today looking for…
Went into the store today looking for quotes for carpet Callum was very helpful and was able to find us what we was looking for highly recommended
23 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Leon, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Northfield store could meet your expectations and provide you with a 5 star service throughout.
We're so pleased that Callum was able to help you find exactly what you were looking for.
We hope to assist you again in the future! Take care
The service was excellent throughout my…
The service was excellent throughout my visit greeted with a smile i wasn't rushed if I needed help they were there. They helped me with payment plans that suited my pocket Both members of staff were great brilliant service.
2 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Christina, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Stockton-on-Tees store could meet your expectations and provide you with an excellent service throughout. We're so pleased that the team could find you a payment plan that was suitable for you and your budget!
We hope to assist you again in the future! Take care.
Very good price.
Very good price.
Chris the carpet fitter made an excellent job of fitting the carpets, so professional.
Will be using United Carpets again without fear.
11 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Jennifer, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Dudley store could meet your expectations and provide you with a 5 star service throughout.
We're so pleased that you're happy with the finished results of your carpets.
We hope to assist you again in the future! Take care.
Good choice of beds…
Good choice of beds allowed to browse freely, quick and efficient delivery
11 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Susan, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Boston store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Excellent service and quality
No pressure selling in the shop.We were left to browse until ready. Flexible fitting dates and happy to store carpet until we had room decorated 2-3 weeks later. Slight hiccup with fitting day due to staff illness but were able to fit next day to tie in with our plans- great communication throughout. Fitting was quick and efficient. All in all a great service and excellent value. Would highly recommend.
16 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Jeremy, thank you so much for your wonderful review!
We're delighted to hear that you enjoyed a relaxed, no-pressure shopping experience and that our team could be flexible with storing your carpet until your room was ready.
Thank you for your recommendation and your kind comments about our service and value. We really appreciate your support and hope to welcome you back again in the future!
Brilliant service. Good quality product.
Brilliant service. Good quality carpet value for money.Staff went above and beyond
10 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Jean, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Sheffield store could meet your expectations and provide you with a brilliant 5 star service with good qaulity carpet and good value for money.
We're so pleased that you're happy with the finished results of your carpets.
We hope to assist you again in the future! Take care.
Reply from United Carpets & Beds
Hi Dave, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Pontefract store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Solid 4*!
All around they were great! We had a couple of issues at the beginning with staff coming out to measure up our flooring, but once this was resolved by the manager who was great, everything went very smoothly and we are very happy with the result!! Thanks guys, I have recommended to others :)
18 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Erin, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Aylestone store could meet your expectations and provide you with a great service where everything went smoothly. We're so pleased that you're happy with the finished results.
We hope to assist you again in the future! Take care.
Very happy with carpets
Very happy with carpets , staff in Bridgtown shop very helpful. Fitters arrived on time, quick and efficient. Thanks again.
22 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Rosemary, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Cannock store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Absolutely horrific experience
Absolutely horrific experience! Placed order and was given installation date, called them the following week to confirm all was going ahead as had other trades to follow, I was told my LVT flooring was on the van on its way to the store so all ok for fitting. The following day I was told the flooring was delayed and couldn’t be fitted. After chasing for over a week with no return calls and no one answering the phones I went into the store to be told they couldn’t get the flooring I had chosen and would need to choose another one (cheaper) it was eventually fitted although the fitter doesn’t work work full days. The after service is horrendous and when asked for a refund for the difference I was told it would be dealt with but 2 weeks later I am still waiting. Will never use again.
15 June 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Susanne, thank you for taking the time to leave feedback.
We're sorry to hear that your experience with our Nuneaton store did not meet your expectations. This is not the level of service we strive to provide and we thank you for bringing this to our attention.
Our Customer Service team would like the opportunity to look into this further, please email customerservice@unitedcarpets.co.uk at your earliest convenience with your details and a member of our team will be in touch.
Kind Regards
The United Team
Headboard for the single bed came…
Headboard for the single bed came without sticks to connect with bed and we informed United carpets couple of times. But not sorted it yet. We received delivery on 4 th July and till now not sorted.
4 July 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Resmi, thank you for taking the time to leave feedback.
We're very sorry to hear about your experience and sincerely apologise for the delay in resolving this issue. After speaking with our Beds team, I can now confirm you that the replacement parts have now come into our warehouse. Our distribution team will be in contact within 48 hours to arrange a convenient delivery & assembly date for you.
Thank you for your patience and understanding, and we appreciate the opportunity to put this right.
Kind Regards
The United Team
Waited for 5 weeks for the carpet to be…
Waited for 5 weeks for the carpet to be fitted but when it came it was the wrong size and has had to be re ordered so it means another 3 weeks to be delivered to the shop and another wait to be fitted,so from ordering and paying it will be about 8 weeks!!
14 July 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Pamela, thank you for taking the time to leave a review.
We're sorry to hear that your experience with our Wakefield store did not meet your expectations. This is not the level of service we strive to provide and completely understand your frustration.
We appreciate your patience and for baring with the store while they rectified the issue and got the correct size ordered in. Please don't hesitate to contact customerservice@unitedcarpets.co.uk if there is anything else we can do to improve your experience. We hope that you love the finished results of your carpets!
Kind Regards
The United Team
Fantastic job
Despite the heat, Neal worked really hard and did a fantastic job!
22 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Marie, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Northfield store.
Thank you so much for the recommendation. We hope to assist you again in the future.
We came into the shop and wasn’t…
We came into the shop and wasn’t bombarded with sales pitches so it was relaxed and able to look around at our on speed. Once we decided what we wanted. The gentleman sorted out a price for us and then arranged for delivery and fitting. On the day of fitting the man called and arrived as agreed and before we knew it the carpet was fitted. Great experience from beginning to end. Just need to add that we always buy flooring from here and never once had any problems. Great company and great service 👏👏
29 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi Lucy, thank you so much for your fantastic review and for your continued loyalty!
We're delighted to hear that you enjoyed a relaxed, no-pressure shopping experience and were able to browse at your own pace before choosing the perfect flooring. It's great to know our team made the process straightforward, from arranging a competitive price to organising the delivery and fitting.
Your continued support means a great deal to us, and we're thrilled that we've consistently delivered the level of service you expect.
Thank you for choosing United Carpets & Beds time and time again. we look forward to welcoming you back in the future!
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