Thank you Darren and Mark for such faultless service. Initially I came in to the store and spoke with Darren, he was extremely knowledgeable and helpful. Mark then came to measure my house and helped... See more
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Picked carpet out lovely and plush fitted next day by chris done a fantastic job and quick and price was brilliant compared to most would highly highly recommend
Company replied
Recently bought a carpet for our stairs and landing from the Dudley store. The sales guys were helpful without being pestering or pushy, left us to view carpets but were available when needed assi... See more
Company replied
Wasn’t told we would need extra bars for coir matting carpet. According to the fitters the carpet wasn’t measured correctly, no one came out to measure to ensure our measurements were correct. Fitters... See more
Company replied
Company details
- Carpet Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
132 Wellington Road, DY1 1UB, Dudley, United Kingdom
- 01384 259966
4.8
Excellent
187 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent advice and quick fitting on…
Excellent advice and quick fitting on the day.
14 September 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Dee, thank you for taking the time to leave such kind feedback.
Its great to hear that you're happy with the service that you recieved from our Dudley store.
Thank you for the recommendation. Have a wonderful day
The carpet is nice
The carpet is nice. The fitters were lovely buy the shop experience was not the best
1 September 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Good afternoon Fleur, thank you for taking the time to leave feedback.
We're pleased to hear that you're happy with the finished results of your carpets. However we're disappointed to hear that your experience in store did not meet your expectations. We would like to hear more about the service that you recieved. Please email customerservice@unitedcarpets.co.uk with your details so we can look into this further.
Kind Regards
The United Team
Excellent service from Mark and Darren
Excellent service from Mark and Darren. Very friendly and efficient. Highly recommended.
10 October 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Lauren, thank you so much for leaving our Dudley store such kind feedback!
Amazing fitters and lovely choice of…
Amazing fitters and lovely choice of carpet for a reasonable price absolutely recommend
23 September 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Samantha, thank you for taking the time to share your experience.
Its a pleasure to hear that our Dudley store was able to provide you with such a positive service with a wide selection of carpets to choose from at a range of different prices.
Thank you so much for the recommendation. Take care.
Picked carpet out lovely and plush…
Picked carpet out lovely and plush fitted next day by chris done a fantastic job and quick and price was brilliant compared to most would highly highly recommend
2 October 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi George, thank you for taking the time to leave such kind feedback.
We're so pleased to hear that our Dudley store was able to meet your expectations and provide you with a brilliant service throughout.
Thank you so much for the recommendation. Take care.
Reply from United Carpets & Beds - Dudley
Hi Niroshan, thank you so much for leaving our Dudley store such kind feedback!
Great helpful staff loads of choices…
Great helpful staff loads of choices and great price too
Would definitely recommend
28 September 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Julie, thank you for taking the time to share your experience!
Its wonderful to hear that we could meet your expectations and provide you with a positve service throughout with great prices & a wide range of products to choose from.
We hope to assist you again in the future. Take care.
amazing customer service and lovely…
amazing customer service and lovely products!
26 September 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Nana, thank you so much for leaving our Dudley store such kind feedback!
Thank you Darren and Mark!!
Thank you Darren and Mark for such faultless service. Initially I came in to the store and spoke with Darren, he was extremely knowledgeable and helpful. Mark then came to measure my house and helped me to choose exactly the right carpet, again very knowledgeable and couldn’t do enough to help. Very happy with the end results, a big thanks to you both!!
20 September 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Maria, thank you for taking the time to share your experience!
Its great to hear that we could meet your expectations and provide you with a 5 star service throughout. We're so pleased that you're happy with the overall service that you recieved.
We hope to assist you again in the future. Take care.
Good communication helped out with what…
Good communication helped out with what we wanted answered questions asked happy with service
23 September 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Ciara, thank you so much for the kind feedback.
We're so glad we could assist you and provide you with a great service service throughout!
Carpets ,fitting and price
Amazing the dudley branch from picking my carpets to the purchase and having them fitted ,very polite ,helpful ,price matched my budget ,fitters were polite and respected my property, I definitely recommend these guys
28 August 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Pauline, thank you for taking the time to share your experience!
Its fantastic to hear that we could meet your expectations and provide you with an amazing service throughout. We're so pleased that you where able to find exactly what you needed and that you're happy with the finished results!
We hope to assist you again in the future. Take care.
Amazing service from the moment we…
Amazing service from the moment we walked in. Helped us pick out the nest carpet and helped with dimensions.
Definitely recommend 👌
16 September 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Jenna, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the great service that you recieved from our Dudley store.
Thank you so much for the recommendation. We hope to assist you again in the future!
Best place around!
Didn’t have a tape measure or have any idea of what I needed however Darren helped me so much with what I needed. Quoted me for what I needed and really happy with the price and product! Returning customer!
14 September 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Ceej, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the great service that you recieved from our Dudley store.
Thank you so much for the recommendation. We hope to assist you again in the future!
Great service
Walked in having looked online earlier and within minutes we had selected our carpet and got it booked in for fitting.
Couldn’t be any easier.
Thank you
12 September 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Dawn, thank you for taking the time to share your experience
Its fantastic to hear that we could meet your expectations and provide you with a 5 star service throughout. We're so pleased that you're happy with the over all experience you recieved.
We hope to assist you again in the future. Take care.
Fantastic service
Fantastic service, been back time and time again. Recommend
9 September 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Nichola, thank you so much for the kind feedback.
We're so glad we could assist you and provide you with a great service service throughout!
Staff were very helpful and polite,gave…
Staff were very helpful and polite,gave good feedback. Really pleased with carpet quality.
6 September 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Willow, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the excellent service that you recieved from our Dudley store.
Thank you so much for the recommendation. We hope to assist you again in the future!
Friendly and helpful staff
Friendly and helpful staff, loads of choice. Really pleased with carpet fitting and quality.
6 September 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Natalie, thank you for taking the time to leave a review.
Its wonderful to hear that we could meet your expectations and provide you with a great service throughout. We're so pleased that you're happy with the finished results of your carpet.
We hope to assist you again in the future. Take care.
Great customer service second time…
Great customer service second time there great experience will be using these again everytime highly recommend
6 September 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Danielle, thank you so much for the kind feedback.
We're so glad we could assist you and provide you with a great service service throughout!
Really helpful staff
Really helpful staff, free car park and welcoming helpful service, really good hallway rugs, good size, and off cuts of Lino. Definitely worth checking out, really good prices too.
2 September 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi, thank you for taking the time to leave a review.
Its wonderful to hear that we could meet your expectations and provide you with an excellent 5 star service throughout.
We hope to assist you again in the future. Take care
Exactly service good customer service
Exactly service good customer service
8 August 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Sadaf, thank you so much for the kind feedback.
We're so glad we could assist you and provide you with a great service service throughout!
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