Ultraonlineuk 

I purchased a camera lens for £300 online, with express delivery, and transferred the money the day of the purchase. I had heard nothing by the end of the week from the company, and had not received the lens. The only contact give is to email, and no phone number or anything on the order invoice!

A couple of days later they got back to me and said their has been a processing issue. To be resolved and the lens sent out on 3-4 days. Then I received no lens the following week, now two weeks from purchase!

I send a a complaint email and three day later I am told that it will be 4-10days for delivery, and that they are packing the lens today! Ridiculous amount of time! Too late for me to use it for intended purposes. I have asked to cancel the order and have a full refund.

No information was given to me, without me contacting the company, and at the moment I have little confidence I would ever see the lens, and little confidence I will ever see my money again. Terrible service!

Tend to agree with other people. Website says an item is in stock with a two day delivery period. Two weeks and multiple emails later its still not in stock. Ignoring my requests for a refund, which is unacceptable behaviour in my books. Having to reach out to PayPal to get my money back!

Slow customer service, item never arrived, was randomly issued a refund weeks later thankfully. All in all, complete waste of time, scam, will never use again.

iPhone 12 ordered June 15th 2021. Followed by immediate thought that this seems to cheap, then googled UltaOnlineUK and saw the wildly varied customer experiences and started to slightly panic. A packing confirmation email 9 days later helped a little. Then a "It's dispatched" a day after that helped more with a UK DPD tracking number. Product arrived within a total of 25 days overall. Well packaged and confirmed brand new. So if you want a sleepless night but a possible bargain, spin the wheel!!

Don't ever use this company, scammers, item never received

Both orders from this company were cancelled and refunded without explanation

I ordered a couple of mobile phones from them and they did take a while to be delivered, four weeks to be exact. I think if I had known from the outset that they were in Hong Kong and had to ship the goods then I probably would have gone elsewhere but the products were cheaper than Amazon so worth the wait. I have read a few reviews stating that their website it a scam which was worrying. My only criticism is that a website with UK in the name does imply they are in the UK, which they clearly are not.

ABOUT THE ORDER #EWEUEUB400008859 FOR EVERYONE WHO HAVE DOUBTS...THIS THE THIRD AND OBVIOUSLY THE LAST ORDER WITH THESE NICE GUYS...
I HAVE MADE ANOTHER TWO PURCHASES IN THE PAST WITH THE SAME SELLER
IN THE PREVIOUS TWO TIMES EVEN THERE WERE SOME DELAYS ( THE DELIVERY TIMES MENTIONED AND PROMISED BY THE SELLER ARE ΑNYWAY A JOKE) I RECEIVED THE ITEMS WITH THE PROPER PACKAGE
BUT THE THIRD AND LAST ORDER IS A TOTAL DESTRUCTION… THE ORDER WAS MADE ON MAY 12, 2021
AND 3 DAYS LATER ON MAY 15 THEY SENT ME AN E-MAIL REPORTING THAT" Your Ultra Online Order # EWEUEUB400008859 has left the warehouse" AND THAT SOON THEY WOULD SEND ME THE TRACKING NUMBER (AS WAS HAPPENING AND THE PREVIOUS TIMES)
WHAT HAPPENS FROM THERE AND THEN IS REALLY THE THEATER OF THE ABSOLUTE:
AFTER SOME WEEKS PASSED AND SINCE I DID NOT HAVE ANY NEWS I SENT THEM MAIL AND THE ANSWER WAS THAT THE PACKAGE IS STILL PACKAGED !!!!
I ANSWER THEM THAT SOMETHING WAS OBVIOUSLY MISTAKE AS THEMSELVES HAD INFORMED ME THAT THE PACKAGE WAS ALLREADY SENT ..
NEW, EXACTLY THE SAME ANSWER -WORD TO WORD- THAT THE PACKAGE IS STILL PACKAGED !!!
FROM THAT MOMENT I THREATENED THAT Ι WOULD TURN TO PAYPAL AND I FINALLY ASKED FOR A RESPONSIBLE ANSWER…
SO AFTER THE THREATS AT THE SECOND LAST E-MAIL THAT WERE SENT TO ME, THEY APOLOGIZE FOR THE DELAY AND THAT THEY WOULD DO EVERYTHING TO SEND THE PACKAGE
RESULT FOR ONE MORE TIME: NOTHING !!!
AT THE LAST MAIL THEY TELL ME THAT THE PRODUCT HAS LEFT FROM THE WAREHOUSE BUT THEY HAVE NOT YET THE TRACKING NUMBER FROM THEIR
COURIER PARTNER : THE SAME THING THAT THEY TOLD ME ONE AND A HALF MONTH AGO!!!
IT IS UNACCEPTABLE TO HAVE PAID THE ORDER AND AFTER ONE AND A HALF MONTH LATER FOR I DON'T EVEN HAVE ANY VALID TRACKING NUMBER !!!
THEY CANNOT BEHAVE TO THEIR CUSTOMERS LIKE THIS..
I HAVE ALREADY TURNED TO PAYPAL TO FIND A SOLUTION...MAYBE WE CAN HELP THEM TO FIND THEIR LOST COURIER PARTNERS WHO HAVE OBVIOUSLY FELL IN A BLACK HOLE!!!
UNTIL THEY FIND THEM STAY AWAY!!!!
KEEP YOUR MONEY AND STAY CALM!!!

P.S. today (9/7) I finally got my money back via paypal, these nice guys did not even apologize for holding them for so long without doing anything..for about a month and a half they said that they had sent the item (canon 90d body about 900 euros) and they were just cheating-.. all this time -even now - reported that the product is available!!!
finally the hole is so deep!!!!!

This is my second time purchasing from UltraOnline. I placed an order for the iPhone 11 128GB, on the 12/06/21 and the phone arrived today, delivered via Royal Mail in brand new, working condition. I paid with PayPal which gave me the ease of knowing that if anything were to go wrong with my order, PayPal will step in and reimburse me. I saved about £130 on the phone, so the almost 3 week wait was worth it. If you want a product and want to buy it at a discounted price and you do not mind waiting, this company is worth purchasing from. You have nothing to lose if you’re using PayPal. I know a lot of people are complaining about their slow and lack of communication, but we have to bear in mind that this company is based in China and perhaps English may not be their first language, or it could just be that response times will not be swift because they’re in a totally different country to us. They did respond to my enquiries when I enquired what’s happening with my order and I know I wasn’t being fobbed off, as a couple of days later I was sent an email notifying me that my phone was dispatched and I was given a tracking number in the email too.

I ordered some metallic garden flowers on May 6. I followed the tracking once they were shipped and a month later they made it to Canada. The tracking moved one more time a few days later, then stopped in a place 1800 km from where I live. I have contacted the company 10 times in the past month and every time they tell me they are checking something. I started demanding a refund 2 weeks ago and they again say they are checking shipping company, tracking or vendor.
Big risk with this company if your items go astray or get lost in shipping. They WILL NOT REFUND.

The worse seller on international online marchant Waste of time don't bother to order from these guys

After reading many poor reviews I feel as though I should add my experience with Ultraonlineuk.

I ordered a Galaxy A7 tablet on the 9th June receiving immediate confirmation of my order, only realising then that it would be coming from Hong Kong.

Reading all the negative reviews, I emailed them after a week to check when the tablet was due to be posted, noticing then that their offices were due to be closed for several days for a Chinese Bank Holiday.

The response came several days later assuring me the tablet would be shortly sent to the courier and that I would receive a tracking number.

After several days I duly received the tracking number and again after about a week the tracking number told me that the tablet had arrived in the UK.

Yesterday, the 29th June my tablet arrived.

Exceptionally well packaged, genuine Samsung product with UK specifications.

20 days from ordering to receiving but around £20 cheaper than buying in the UK. I don't think you could grumble at that.

VERY PLEASED.

I bought Samsung Galaxy S21 on 20 April.
The order dispatched on 30 April.
The order arrived at me on 27 May in Greece.

Generally, the communication between me and the seller was very nice.

I am very satisfied with my order as the price of the phone was very low.

The mobile phone is working well.

Excellent store if you have enough time to wait for the delivery.

I will buy again from them in the future!

I was a bit dubious ordering due to the range of reviews. But decided to take a chance.
The item I ordered was showing as "in stock" but once I ordered I received an email that it wasn't and a delay could be expected until they had it in stock. I emailed Ultraonline requesting a refund and received one the next day.
Although I can't comment on actually buying/receiving goods off them. I can say that their communication and resolving my issue was very good.

I ordered smartphone 17 June 2021.
"In few working days, we will ship" they said.

22 June,when I sent email to ask how is my order and shipment,they said "We expect that we can achieve this within the next few working days."

28 June,since I haven't received any messages,I sent email to ask the situation.
They replied "Unfortunately stocks are not sufficient"

I was really disappointed their late response and dishonesty. I will never order on this site.

Alrite this will be the most comprehensive review for this page so listen up.
This is a company based in Hong Kong and it will take up to 1-2 months to get your thing. But in return it's like 40% cheaper here in Europe. Simple as that. This is not a scam or anything. It's an actual business.
I have order from here twice and both time it was fine. It takes a **** load amount of time but it will arrive. So if you don't have the patience then don't order here.
And I see some case people said "customer service is terrible, they don't response" or "they ran out of stock and now i want refund", i have a suspicion that these people send impolite emails demanding to know where the order is. So NO, don't do that. Just be professional and polite, ask then what's the situation with your package and they will happily reply, or refund you.
Be patience, be polite, and you can save quite a sum of money.

This company has few websites, UltraonlineUK, UltraonlineNL, ULtraOnlineFR and etc. I have bought a Amazefit Smart watch. It stopped working after 2 weeks and Contacted their Customer service then they asked me to retune it. Case No 90233546. Then I returned it to Netherlands address with tracking number. After two months of receipt it at Netherlands address, they haven’t received it to their warehouse in Hong Kong and refusing to return my money or fix the watch i retuned. I am in the process of sending a subpoena through my lawyers demanding my money back.
Please save your money. Pay a bit more and buy from a reputed website.

You're buying direct from China without paying the UK mark-up. Delivery takes a few weeks and updates/tracking is a bit sparse (hence -1*) but it's legit. My new phone was £50 cheaper than buying through a UK retailer and it arrived in about 4 weeks. Will absolutely use these guys again.

Terrible delivery times and worse customer service

Purchased a Galaxy A52 for £200 cheaper than retail. I was aware the company was based in Hong Kong before purchasing so expected a wait for my delivery. I did start to question my order when the courier service took over a week longer than estimated to update the packages tracking information. But the tracker updated only when it had reached my local depot and I received it the same day.
Be warned to expect a wait, my package took one month to arrive. I did not have to pay duty or any added extras.