Ultraonlineuk 

A dreadful outfit. A £300 camera malfunctioned after 2 hours and I am attempting to obtain a refund. Sent the item back (cost me £21) to be told they couldn't repair it, and offered £240 as "compensation". Paypal have refused my claim for recompence as the item was "as described" and I cannot resurrect the case through their system. No response from Glamstar Ltd - the backer for this site - so have I reached a Dead End? Anyone offer any advice?

UPDATE 17 Sep 21. Paypal refused my claim (see above) so I appealed using their message service. To cut it short, they changed their mind and issued a full refund. So, if you get the Brush Off, maybe worth making a fuss...nothing to lose.

No communication nothing! waiting for response from several emails! No updates on purchase fed up

I placed an order in June and I still have not received my purchase. I am not happy about losing the money.

UK operation now closed, had to get paypal to refund the £3100 I had paid on 3 August for some items. Prior to that there were long delays but things always arrived from my experience. They used to trade as eGlobal but did the same shutdown a year or so ago and sprung up again as Ultraonline UK as far as I can see. Wouldn't be surprised to see a rebirth under a new name soon.

Ordered 4x Oneplus Nords on 31st July at an amazing discount. Just received them today via DPD - brand new, sealed. Worth the wait but shame the site closed down for further business this week.

I bought an Airpods Max from them. I did manage to get my item eventually but I would say if I was given the choice to go through them again, I would have avoided them.

The price they list on the website is good, with the airpods max being about ~50 pounds cheaper than any other retailer online.

The issue is that you have no certainty the item is going to come, and even if it does it takes way longer than the time they promise you. My airpods max came in 1 month, and I only knew it was coming 1 day before it arrived. Before that communication by the seller is almost nonexistent and the tracking link they send does not work until the item reaches uk from HK.

ALso, my airpods max warranty from apple is only till April 2022 even though i received it in Aug 2021, meaning that this is an old set even though it was sealed and good as new. overall not worth it.

Do not buy from them, its a scam. Ordered back in early July and still waiting for goods. Luckily I used Klarna so I'm hoping to get one of my payments back. Didn't hear back from customer service email either. They don't answer the phone because its a scam.

Ordered a Casio G-Shock G-Lide watch on 28th July for less than half UK RRP. Was initially not sure if I should order given the mixed reviews but I was not in a rush for the watch & paying by PayPal so gave it a go!

28th July - confirmation email received.
6th Aug - emailed them for update.
10th Aug - email response stating slight order delay.
13th Aug - confirmation email stating order being packed.
15th Aug - confirmation email stating item collected by their 'courier partners'.
18th Aug - confirmation email providing Hermes tracking number. Hermes tracking said 'we're expecting it' - for a week I was worried!
24th Aug - Hermes tracking said 'we've got it' - relieved!
25th Aug - genuine Casio G-Shock arrived.

As long as you are not expecting immediate delivery then I would highly recommend Ultraonlineuk. Fantastic prices & from my experience friendly & helpful customer service & kept up to date every step of the way.

Ordered a Kindle on 24th July and as of 24th August still hadn’t received it. I emailed them on numerous occasions and the first email I was told they didn’t have it in stock and would send when it was available. Emailed them again weeks later and got no response. Luckily I paid via PayPal so got my money back. Will never use them again. Terrible service.

Still waiting! I have to agree. Keep well clear of this site. Not that ‘scammers’ are in the least interested in adverse comments but purchased an Apple Watch in June. No product: no refund.

Like many others have noted, ‘customer services’, if there really is one, is well skilled in the art of ‘delay, but its still on its way’. I requested a refund within 3 days of purchase, realising I had been caught out. No response except, sorry order has been picked and despatched, please wait.

The Fed-Ex tracking number is just a dead-end: probably been used hundreds of times. Sadly, I am sure like many, I don’t have a PayPal account, so probably unlikely I will be able to claim refund.

Sad to say, we live in a world where many have but one desire, namely, to defraud and steal from others. However, this will soon come to a devastating end!

I hope this has been useful.

STAY AWAY FROM THEM - ITS A SCAM

I ordered an iPad on the 9th July, I am still waiting for delivery, after several emails back and forth I was none the wiser where the item was. I followed the tracking link and saw it was tracked in one other location after dispatch. Emailing again was informed there was a delay so again I waited. Emailed the next week to be told it’s been changed to expedite shipping and was delayed due to the pandemic. That’s fine continued to wait, still didn’t move so after emailing a final time I was told they were opening an investigation and it could take 2-4 weeks for an answer so I opened a case through PayPal and today I was issued a full refund. My advice would be always use PayPal and protect your money for situations like this. Obviously these reviews are very mixed but this is my true experience. Can’t comment on the product as I never received it, the emails were always polite and fast responses but never gave any answers just a lot of waiting. It’s now the 18th of Aug my order was shipped the 9th of July and last tracked the 20th July. To save about £70 I thought was worth it but next time I 100% would just pay the difference and get one that you know will be delivered, luckily the PayPal case went in my favour otherwise I would be £260 down.

I have bought a NOKIA Nokia 8.3. I received after 3 weeks and the phone did not recognize my SIM card. Furthermore despite the fact that I have ordered it from their BE website, I have received an US charger. I had to send several emails so as to get the address to send it back and once they got it they send that it works fine and refused to reimburse me. I insisted that it does not work but they refused to reimburse me in the pretext that the initial box was not send back. DON'T BUY ANYTHING FROM THEM

Hi I still been waiting for my 1 perfume that I didnt receive from my order. and my 10% discount from you guys, Sumone said they Gona send my perfume and refund me, but still haven’t heard anything. You guys block my call, so I have to call from other phone. No one respond to my email, honestly by far this company and customer services is the worse. The customer service is so not great at all, I just want my perfume,you guys haven’t given me since March and my 10% discount refund due to all the stress I have to go throw and I’m still Waiting. Sum-one said they Gonna call me and I get my perfume and refund back which that was the manager, but I haven’t heard anything. Can Sum-one get Back to me please.
My order number is : 1000000888 this is a on going issue since March come on know honestly. Your quick to take the money. Never will I buy anything again after the experience I had.

Bought an item and waited for one month, nothing arrived, ultraonlineUK refused to bear any responsibility, no refunds, explanations that pushes the responsibility to the shipping company, and meanwhile when I check the address it's from HongKong? And the shop Ultraonline'uk'?? Can someone tell me where to lodge a complaint on this, this is an act of scam!

I have ordered three items from Ultraonline and have generally had a good experience.

Item 1- wireless transmitter
Arrived very quickly and half the price of many UK retailers.

Item 2- Iphone 12 pro max
this one took awhile (maybe a month), but knowing the company is in Hong Kong with a worldwide chip shortage I expected delays going in.

Item 3- XQD memory card
Again took awhile and worldwide chip shortage, I made the mistake of contacting customer service to chase for a update and it clearly got lost in translation and they cancelled the order when I would have rather kept on waiting until it was back in stock.

It seems most of the negative reviews are people who have not done their due diligence and live in an over entitled fantasy world where they should receive their items this instant! If you have some patience and are capable of planning ahead there are some genuine bargains on this site.

Ordered smartphone from Ultraonlineuk but no delivery after 40 days - got money back through paypal. This company is a waste of time - avoid.

Ultraonlineuk is absolutely scam , please don't buy anything from this SCAM, I did order apple air pods but never get any notification 4 days ? and I did cancel my order ? of Couse that is impossible whit this scam, they have ignore all my email and they saying its been delivered ?? now I don't have my products and I have lost my money !! I did pay trough Paypal to be honest they are useless is well

Like others here, I was unaware that this company is based out of Hong Kong. Two weeks after placing the order, nothing had arrived so I had to look into it. I'd purchased a Canon M50 camera and I'd never have purchased it from outside the UK, simply because if there was any warranty issues it would be next to impossible. I attempted to cancel the order, but was unable as it was 'in transit'. The camera arrived the following month. I returned it immediately. Royal Mail wouldn't take it due to it having a battery, so I was forced to pay NINETY-FOUR POUNDS to ensure it was back in Hong Kong in time to keep with their return policy. They sent a confirmation they'd received it and then a subsequent message indicating they'd be refunding me within 5-7 days. I'd have been willing to leave it there and not write this review, if it weren't for the fact that just yesterday (nearly two months after the initial purchase), they've charged me the full amount for the camera again. The camera itself was an actual Canon M50. It came in an opened box and it had a UK adapter placed into the top. I like to give the benefit of the doubt and I hope they'll reverse this 2nd charge now that I've made them aware of it. However, I would view this website as a 'gamble'. You don't know when the product will show up, when it does arrive it might be the right product and you'll probably have saved a significant amount on it. But if it does arrive and something ends up going wrong with it at some point, it literally cost me about a hundred quid to simply send it back to them. Proceed with caution!

Ordered a Samyang 135mm F2 lens for a good price through PayPal. Got worried when nothing arrived and the company ordered from, Glamstar, turned out to be Ultraonline. Raised a concern on PayPal and Ultraonline responded by promising to expedite delivery. Lens arrived as described. Four stars as the delivery time was long (more than 10 days) but credit to Ultraonline for responding. The price and quality were both excellent.